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Cassandra Hotel

Hotel website
3075 Kingsway, Vancouver, British Columbia V5R 5J8, Canada
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Cassandra Hotel
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Cassandra Hotel
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103 reviews from our community

Traveler rating
    14
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    18
    19
    32
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14
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Northumberland, United Kingdom
Top Contributor
233 reviews 233 reviews
110 hotel reviews
134 helpful votes 134 helpful votes
1 of 5 stars Reviewed yesterday NEW

Try to start with the positives. There was plenty of hot water and a (grubby) bath and the fitness room was surprisingly good and everything worked. This hotel looks as if it was once a corporate conference hotel in the 80's and it hasn't changed - or been cleaned since. We only booked it because of very limited availability in... More 

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Spanaway, Washington
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 2 days ago NEW

I wouldn't recommend this hotel to anyone. Rooms were in disarray and dirty, staff was full of imbiciles. They tell you about a sauna and hot tub, but when you want to use it they can't locate a key or know who had it before..

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Travelers are raving about these Vancouver hotels

Seattle, Washington
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

We chose this hotel after looking into some of the photos here and in their website and we ended up being completely disappointed. The rooms are pretty much falling apart. Most of the grout in the shower was moldy, the bathroom door was rotten at the bottom and worst of all, we couldn't sleep well, because there were bed bugs!!!... More 

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Los Angeles, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I was stay at this hotel beginning of May 2015. I was stay Cassandra because I couldn't get other hotel that usually we stay. This hotel really no maintance at all and the owner I don't think is really care with this property. When I was stayed one night I ask for Wifi they told me extra $8.00 my room... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 15, 2015

Been there several times because my husband has won a free night's stay at a work charity lottery a bunch of times... Every time we go there (more than 7 times in the past 2 years) its dirty. The carpets are old & moldy, the bathrooms are always dirty, the heater/AC doesn't work half the times....ohhh and even the coffee... More 

Was this review helpful? Yes 1
cassandrahotelvan, Public Relations Manager at Cassandra Hotel, responded to this review

We're very sorry to hear of your poor experience with us. Housekeeping has been notified, and we promise to improve the standards of amenities. We are currently undergoing renovations to address the issues you mentioned. We hope you will reconsider staying with us and let us know if our changes are up to your standards. More 

Calgary, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 15, 2015

Terrible service. Staff became rude part way through few day stay. Rushed us out at checkout. Wouldn't provide printout of room bill and charges. Told us extra charges would be one amount over phone while staying and then billed for drastically more at checkout. Room was dingy, did not appear to be taken care of. WiFI was so bad it... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 9, 2015

Internet not included as well as breakfast as advertised when I booked. Restaurant and laundry room are still under construction. The fitness room is a disgrace. Generally clean but area not the best for eating out.

Was this review helpful? Yes 1
Edmonton
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed January 28, 2015

The room was below average. The bed was saggy and uncomfortable. The towels were very thin. The bathroom fan sounded like a helicopter . Overall it was not the best experience. The room did not look like what it was presented as in the photo's

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One Hundred Mile House, British Columbia, Canada
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 18, 2014

This was the worst hotel I have ever stayed in! The first room was nasty, carpet was not cleaned from the person before, huge pop stain all over the one wall. Went down and complained as I was also unsure of the bathroom. So they changed or room with no problems. Which I appreciated. Then the more time we spent... More 

Was this review helpful? Yes 5
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 25, 2014

Very good service and helpful staff over all a good start to the vacation very satisfied with the Cassandra inn I would recommend this hotel to people traveling on a budget very friendly and super helpful

Was this review helpful? Yes 1
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