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Cassandra Hotel

Hotel website
3075 Kingsway, Vancouver, British Columbia V5R 5J8, Canada
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1 room 1 adult
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Cassandra Hotel
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129 Reviews from our TripAdvisor Community

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Vancouver
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed December 6, 2015

I booked at Cassandra Hotel a deluxe queen room for my retired mother. First surprise: their policy asks for a card pre-authorisation for a $200 damage deposit which I gave them,being convinced my quiet and non-smoker mother won't do any harm to their poorly-equipped rooms.Second surprise: the heater inside the received room didn't work so I was forced to call... More 

Helpful?
Thank piciorus2002
cassandrahotelvan, Marketing Coordinator at Cassandra Hotel, responded to this review

We regret that your time with us was not pleasant piciorous2002. We are sorry to hear that the amenities were not up to your standards. We are pleased to inform you that we are currently undergoing renovations to improve the hotel and rest assured we will address your concerns during this process. If you have any further concerns please don't... More 

Rotterdam, The Netherlands
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed September 27, 2015

This hotel was not our first choice, but the best Western was full, when arrived at the hotel downtown Vancouver ( Chinatown ) we received a room key for room 223, to our surprise the room was full of old hotel materials like old chairs, beds etc. Returned to the reception where the clerk was surprised that the room was... More 

Helpful?
1 Thank Twinmanfred
cassandrahotelvan, Marketing Coordinator at Cassandra Hotel, responded to this review

Thank you for taking the time to give us your review Twinmanfred. We are sorry to hear that the WiFi was not up to your standards. The Cassandra strives to deliver the most value to its guests as possible and we will definitely be taking your concerns to heart during our ongoing renovations. If you have any other concerns please... More 

Shoreline
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed September 13, 2015

We booked this hotel only because all of our favorite places were full for a last-minute jaunt. We wish we had simply stayed further out of town--at a Motel 6, even--and driven into the city the next day. Run down, bad service, overpriced, does not honor internet reservations.

Helpful?
Thank Geoff-n-Susan

Travelers are raving about these Vancouver hotels

Surrey, Canada
1 review
4 of 5 stars Reviewed September 9, 2015

The hotel staff is THE reason we are giving a Very Good rating. We were told the hotel, itself, will be under construction this year (2015.) It does need quite a bit of work and we hope to get to see it after the construction is done. What stood out to us was that it was obvious to see the... More 

Helpful?
Thank Kerri S
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 8, 2015

mold, dirt, no free wifi, disgusting bathrooms, ridiculously overpriced for the "motel" that it is. We booked on Tripadvisor Canada, yet they charged us in US$, which made the cost astronomical. Will not be returning to the hotel or EVER booking with trip advisor again. Ridiculous.

Helpful?
1 Thank Kelsey B
Sun Peaks, Canada
1 review
5 of 5 stars Reviewed September 4, 2015

The ladies working at the check in desk are very sweet and very polite, the new manager/owner was very helpful and very patient, and the rooms may not look the best but with a visual overhaul coming and already comfy beds and spacious bathrooms, this hotel is my favourite to stay at in Vancouver. Affordable rates and reasonable check in/check... More 

Helpful?
Thank Mike B
Victoria
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 1, 2015

Unfortunately all we could find last minute. Had we drove to Vancouver would have stayed in our vehicle. Visually horrible, even worse inside the front door. No AC in lobby until got through broken door to rooms, no machines worked, no fridge/microwave, carpets had hundreds of stains except under the bed as there was NO carpet just concrete with dead... More 

Helpful?
2 Thank rickg409
Victoria, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 29, 2015 via mobile

So just stayed here with my family. The two girls who work at the desk are very sweet and its not there fault this place is a dump. They tell you the 200 dollar deposit for damage they tell you is just a hold is a lie they charge it in full to your visa right away. And it takes... More 

Helpful?
1 Thank allllip
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 19, 2015

For the price of the hotel, it was a very disappointing experience. we got charged an early check-in fee, the door lock was broken, the bedding was filthy and the staff were unhelpful. Definitely did not enjoy our stay.

Helpful?
2 Thank Walkchloe
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 9, 2015

Dirty Hotel, extremely out dated room. Black mould on the bathroom walls. The bathroom door wouldn't even close. The eye hole on the room door was missing so toilet paper was used to plug. $250 a night for a s&#t hole. We had to look for bed bugs before we went into bed! I can go on and on ,... More 

Helpful?
2 Thank yngve m
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