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Westin Grand Vancouver

Certificate of Excellence
4.0 of 5
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433 Robson Street and Homer Street, Vancouver, British Columbia V6B 6L9, Canada
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Westin Grand Vancouver
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Ranked #23 of 96 Hotels in Vancouver
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
captainronanejo69 Keremeos, Canada
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1,219 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Keremeos, Canada
Top Contributor
120 reviews 120 reviews
40 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed yesterday NEW

I/we have stayed here many times over the last 12 years or so, and love the location for it's proximity to shopping and event venues. It is starting to show signs of age, but generally is well maintained and very clean in all areas. The people are all really nice and friendly also, which adds a lot to the stay.... More 

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Top Contributor
75 reviews 75 reviews
35 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stopped over in Vancouver on the way to Whistler and enjoyed the short stay very much. The suite had just the right amount of space for both of us and the corner balcony was a nice plus. There was a marathon going on in the city that we could watch from the room. We were walking distance from most... More 

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Surprise, Arizona
Contributor
11 reviews 11 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Westin hotel mad a great business trip an even better experience. Of course the hotel was clean and beautiful as expected, it was the staff that made the experience wonderful. I just needed to focus on my business because they take care of every need. Awesome hotel for business or pleasure

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mitcfaw, General Manager at Westin Grand Vancouver, responded to this review

Dear Bob, Thank you for staying with us during your business trip! I am so delighted to hear that you had such a pleasant time during your visit and that our staff had made your stay memorable. I hope we’ll see you again on your next trip to Vancouver. Stay well, Pradeep Puri General Manager More 

Oceanside, California
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Positives: Great location Staff is super friendly and helpful Negatives: Bed is awful. The worst ever. Maybe US Westin's are different?? The bed was awful (or at least our room, a King Corner suite). Not the normal super nice comfortable bed that we are used to at Westin's (have stayed in many of them). Pillows even worse. Firm, lumpy and... More 

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mitcfaw, General Manager at Westin Grand Vancouver, responded to this review

Dear CB8882, Thank you for staying with us. Although I was glad to hear you enjoyed our location and service, I was very troubled to read the rest of your review. Since we didn't have the opportunity to speak with you at check out, I would be grateful for the opportunity to connect with you personally at your earliest convenience.... More 

Sydney, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Whenever I travel to Vancouver, which used to be quite a bit for business, this is where I love to stay. The hotel is very quiet, located near tons of restaurants, and the staff are excellent. All of the rooms I have stayed in feature a separate sitting room (which a built in sink, microwave, fridge) and bedroom, each with... More 

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mitcfaw, General Manager at Westin Grand Vancouver, responded to this review

Dear arkie_traveller, We are so pleased to find out that we are a favourite hotel of yours! Thank you for continuously returning to stay with us at The Westin Grand. I truly appreciate your glowing review and I am grateful to have a loyal customer such as yourself. I look forward to your next stay with us! Stay well, Pradeep... More 

Edmonton, Canada
Top Contributor
115 reviews 115 reviews
59 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 1 week ago

We are big fans of the Westin brand and it was difficult to decide between the Westin Bayshore and Westin Grand.. we decided to choose this hotel due to the fact that they offered suites rather than just rooms as well as due to the location.. and we werent disappointed! This hotel is excellent! the suites are huge and do... More 

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mitcfaw, General Manager at Westin Grand Vancouver, responded to this review

Thank you for choosing our location as your home away from home! I’m glad that you found our suites comfortable and spacious enough for you and your family to relax and lounge in. I hope you were able to take advantage of the many shops and restaurants that you were able to find within close proximity of our hotel. I... More 

Knoxville, Tennessee
Senior Contributor
47 reviews 47 reviews
35 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Convenient downtown location. Central to shopping and lovely restaurants. Nice, quiet, clean rooms. Typical Westin. But I would skip the hotel restaurant (Hidden Restaurant) - overpriced and poor service.

Was this review helpful? Yes 2
mitcfaw, General Manager at Westin Grand Vancouver, responded to this review

Thank you for staying with us vak_10! I'm glad to see that we delivered the consistent Westin experience that you've come to expect. I was very sorry to read, however, that you didn't have a similar experience in our restaurant. Service, quality, and value are important for us to deliver every step of the way. On your next visit, please... More 

Victoria, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

I stay at this hotel monthly on business and I am always satisfied. The staff is great and the hotel is always clean and welcoming. Food in the bar is great! The views from the upper floors are killer of Vancouver. I hope they look to put in electric vehicle outlets in the parking garage in the near future as... More 

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mitcfaw, General Manager at Westin Grand Vancouver, responded to this review

Thank you for being such a loyal guest Jonathan! It's a pleasure to welcome you back each month. I appreciate the feedback about electric car charging stations. I'll certainly take that into consideration. Looking forward to your next visit! Stay well, Pradeep Puri General Manager More 

Sydney, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Like all Westin's it is a vanilla business hotel. Service fine...maybe a little over trained and over eager..room tired but good facilities..breakfast offerings fairly poor. I was only there overnight and it was corporate booked but I would think there have to be better options available

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mitcfaw, General Manager at Westin Grand Vancouver, responded to this review

Dear Ask, Thank you for staying with us and taking the time to share your review. I can see from your TripAdvisor profile that you're a seasoned traveller, and I appreciate your feedback with this perspective. You'll be pleased to know that we have extensive updates to the hotel planned this year. Our well-trained and attentive team is what I... More 

Vancouver, Canada
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My son and I stayed the the Weston Grand Vancouver for a Canuck hockey game. I chose this hotel for it's proximity to Roger's Place Arena. I also chose it because I try to stay in Starwood hotels wherever I go for business and family trips. It was a very nice hotel with good clean quiet rooms. Its in the... More 

Was this review helpful? Yes
mitcfaw, General Manager at Westin Grand Vancouver, responded to this review

Dear Tom, Thank you for making us your home base for the Canucks game! I've got my fingers crossed that there will be plenty more playoff games for you and your son to visit us for. Stay well, Pradeep Puri General Manager More 

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