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Westin Grand Vancouver

Certificate of Excellence
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433 Robson Street and Homer Street, Vancouver, British Columbia V6B 6L9, Canada
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Westin Grand Vancouver
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Westin Grand Vancouver
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1,230 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Victoria, Canada
Top Contributor
94 reviews 94 reviews
22 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As a regular visitor to Vancouver and a Starwood member I was really impressed with my most recent visit to this hotel. Management and staff have clearly up their game. Not that there was anything wrong with my previous visits but I would have to say this time was better than expected. It all started at check in where staff... More 

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Calgary, AB
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I have to give compliments to the front desk staff (Priya?) who went above and beyond to welcome me to the hotel. I needed to make sure my room would accomodate a friend who was joining me, and she shuffled room inventory around on a busy long weekend to make sure I was accomodated. She also made sure I was... More 

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Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

The location is great with Yaletown and Granville within walking distance, many great restaurants nearby, we ate at Lupo and the Fish Shack and really like the food at both places. The hotel was a bit dated and the elevators were very slow. The reception staff weren't helpful. I'm a SPG platinum member but they did nothing to help. First... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I'm a regular at this hotel and at Westin. But this hotel only has 2 elevators for 30+ floors. Normally slow but this weekend one was broken leading to 15 minute waits. Elevator after elevator packed with people passed by. And when I finally got on one it stopped at every floor.

Was this review helpful? Yes 1
mitcfaw, General Manager at Westin Grand Vancouver, responded to this review

Dear wdgoldie, Please accept my apologies for the elevator outage during your visit. I understand how frustrating it can be to have to wait when you're on a timeline for a meeting or engagement. I realize the elevators in the hotel aren't perfect, but please know that we do everything we possibly can to fix an outage as soon as... More 

Maple Ridge, Canada
Top Contributor
59 reviews 59 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The location of this hotel can't be beat. It is close to Roger's Arena, BC Place, not far from Yaletown, False Creek Sea Wall and the main shopping areas downtown. The rooms are very spacious, with separate sitting area, with a door on the bedroom. We were lucky to get a nice view this time, south east facing, with the... More 

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mitcfaw, General Manager at Westin Grand Vancouver, responded to this review

Thank you for staying with us, Tracie! Isn’t the infused water delicious? It’s perfect for refreshing after an eventful day. I am delighted that you were able to find the location of our hotel convenient for you. I hope we will see you again soon! Stay well, Pradeep Puri General Manager More 

Seattle, Washington
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Room was fantastic and the view was beautiful! Great way to relax after a long drive and recharge for the shopping and sight seeing. Good price for the comfort and view for sure. Beds are so lush, great night sleep and quiet hallway.

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mitcfaw, General Manager at Westin Grand Vancouver, responded to this review

Thank you for choosing the Westin Grand during your stay here in Vancouver! I’m glad that our suites provided comfort for you and your friends. I hope you were able to enjoy the city sights and activities. We look forward to welcoming you back again! Stay well, Pradeep Puri General Manager More 

Oxfordshire, United Kingdom
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Only stayed one night which was a pity, as was on my way to join a cruise in San Diego. Enjoyed the downtown location and the room was great. Check in and out was a breeze, everyone very helpful. Leaving luggage with the concierge was not a problem as my flight was not until later in the day. A longer... More 

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mitcfaw, General Manager at Westin Grand Vancouver, responded to this review

Even though your stay with us was short, thank you for leaving us a review! I am glad that our concierge was able to look after your luggage. I hope you will have a wonderful time on your cruise. Perhaps some time in the future, you will be able to stay with us longer! Stay well, Pradeep Puri General Manager More 

Victoria
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Very clean with friendly staff... Bellmen are excellent... but this hotel does not have enough elevators... You'll find much of your time here waiting for the lift... Very unfortunate............ ......

Was this review helpful? Yes 1
mitcfaw, General Manager at Westin Grand Vancouver, responded to this review

Thank you for staying with us Mmartin009! Your kind words about our team were wonderful to hear. I know our elevator situation can be inconvenient at times, and I truly appreciate your patience. Stay well, Pradeep Puri General Manager More 

Vancouver, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I came here for a one-night "stay-cation" because it's so conveniently located within the city. Our room was spacious and clean with lots of amenities. The staff was excellent, knowledgable and accommodating (they allowed us to check in a bit early so we could relax before dinner.) We both got a great sleep thanks to the comfortable... More 

Was this review helpful? Yes 1
mitcfaw, General Manager at Westin Grand Vancouver, responded to this review

Thank you for choosing us for your stay-cation, Jonathan! Isn’t it nice to be a tourist in your own city? I am delighted that you and your wife had an enjoyable and relaxing stay with us. We look forward to welcoming you back for your next stay-cation! Stay well, Pradeep Puri General Manager More 

Highlands Ranch, Colorado
Top Contributor
60 reviews 60 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice Westin tucked into the heart of Vancouver. We were taking a cruise out of Vancouver and this location worked perfect for us. Nicely appointed rooms in a mini suite fashion. Small area to watch tv and a separate bedroom. Overnight parking in the underground garage is pricey but suppose reasonable compared to others in the area.

Was this review helpful? Yes 1
mitcfaw, General Manager at Westin Grand Vancouver, responded to this review

Thank you for staying with us, BradS65! Though your stay was short, I am glad we were able to leave you a great impression. Enjoy the rest of your trip and I hope we will see you again, soon! Stay well, Pradeep Puri General Manager More 

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