Dear hankpop, Thank you so much for your kind review of your recent visit to the Pacific Palisades Hotel. Kimpton’s Summer Playground experience for our guests includes games at check in, popsicles in the afternoons, and Wii games and appetizers at our evening hosted wine reception. It is wonderful to hear that you were able to participate in these fun...

Dear Trip Advisor Readers, Please know that we have reached out personally to ‘rgoel’ in regards to his comments. There was an error on our webpage regarding wireless internet that was immediately rectified thanks to ‘rgoel’s’ feedback. Our parking charges are closely monitored to remain in line with other downtown hotels and we include in this rate for our guests...

Dear tripchick29, Thank you for taking the time to share your experience at the Pacific Palisades Hotel with others. We certainly appreciate your constructive feedback and continue to work closely with our owners to make improvements to our hotel. The hustle and bustle of downtown Vancouver can be a bit boisterous some days but we are fortunate to have two...

Dear saabalina, I am so pleased to hear that your experience as a hotel guest and event attendee was so positive. It will be my pleasure to share your feedback with the hotel and banquet staff! Our “Forgot It We’ve Got It” program has been a big hit with our guests company wide. We want to make your stay is...

Dear 54Volvo, Thank you for you lovely review. I am pleased to hear that your experience at the Pacific Palisades Hotel and in Vancouver was ideal. We are happy to accommodate early arrivals such as yours whenever possible and enjoy welcoming you into our spacious rooms for a true home away from home feeling. Thank you for your kind comments...

Dear SGM Canada, Thank you for your kind review of our hotel and restaurant. Although we can’t take credit for the breathtaking views it’s wonderful to hear that you enjoyed your time with us. We really appreciate your kind words about the staff and will be certain to share your feedback with them. We look forward to your return to...

Dear TKSM, Thank you so much for your review. I’m so glad to hear that your vacation in Vancouver and with us at the Pacific Palisades Hotel was excellent! We really pride ourselves in our wonderful staff and to be referred to as having “world class service” is quite a compliment! I will certainly share your words with our staff....

Dear `VancouverKathi 1’, Thank you for your review of our hotel on Trip Advisor. I’m thrilled to hear you’re your experiences at Kimpton hotels have been so positive. Your comments about the staff that you encountered at the Pacific Palisades Hotel are greatly appreciated and I have shared them with our team. We certainly do have a lot of fun...

Dear ‘patagonia100,’ Thank you for reviewing our hotel on Trip Advisor. Our hotel theme is ‘fun and fabulous,’ so I’m glad that you had a ‘very enjoyable’ visit with us. Reviews such as yours really do keep the team motivated. I post reviews in our employee cafeteria for all the employees to read. It is a real treat for them...