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All 96 Vancouver hotels

Sutton Place Hotel Vancouver

4.5 of 5 Hotel   |   845 Burrard Street, Vancouver, British Columbia V6Z 2K6, Canada (Downtown)
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Sutton Place Hotel Vancouver
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Ranked #27 of 96 Hotels in Vancouver
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
David B New York City, New York
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1,886 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Top Contributor
72 reviews 72 reviews
16 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

There was nothing wrong per se, but there was nothing to make me come back. Maybe it was the fact that they didn't have my reservation, made on their system. Maybe it was that I was then made to feel lucky that they would honor the rate in the confirmation e-mail they sent. Was it that nobody offered to help... More 

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Vancouver, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A grand suite at Sutton Vancouver is the best value there is in the downtown area. There are certainly more modern Hotels, but Sutton has the classic character that I much prefer. The staff is extremely polite and efficient and the location is perfect. The atmosphere is warm and comfortable with an understated elegance that's hard to find in almost... More 

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Cheshire
Top Contributor
67 reviews 67 reviews
57 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Before writing, I usually read recent reports and reflect on the "terrible" reviews on file. Well mistakes happen, but how anyone can say this hotel is ugly etc etc is beyond me. It also shows Sutton Place to be 27th of 96 in Vancouver .....in which case the 26 above it must be fantastic....and that it received a Certificate of... More 

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Seattle, Washington
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Nothing really stands out with this hotel. Staff was nice. Place was clean. Im my opinion it was not worth the 5 star rating that it promised. The pool and hot tub are nice and clean. They are difficult to get to from guest rooms. Incompetent concierge services. Friendly door staff.

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Surrey, Canada
Top Contributor
51 reviews 51 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here last weekend. Every staff member we came in contact with was very polite and accommodating. The decor is very classic, not modern, but still pretty. A few signs of wear and tear in the halls and room but nothing major. We requested a king size bed and got it. The bed was comfortable. The room is a... More 

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Vancouver, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

Stayed here many times. Beautiful Hotel, staff very friendly and helpful. Location is close to everything you want on a vacation. Room was fantastic. View of the downtown area was really great. A must stay.

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Houston, Texas
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 6 days ago NEW

This is one of the best hotels I have ever stayed in! The whole building was spotless, and my room was absolutely perfect. Stayed on the 12th floor, and had a huge window with a beautiful view of the city. The concierge was so kind and helpful that I hadn't realized that we had just been standing there and talking... More 

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Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for choosing The Sutton Place Hotel. I appreciate your kind review and it is my pleasure to share your compliments with the concierge team. We look forward to welcoming you many more times in the near future. Thank you. More 

Chilliwack, Canada
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Went here on business and went here with my wife over the last couple of weeks. Service is amazing. Staff are extremely well trained, caring and helpful. Room is extremely clean. Elevators are quick and efficient. Check in can take a little bit of time and have seen some lineups. Excellent location that is right around the corner from Robson... More 

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Ripon, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

When you approach this hotel, it is very attractive. The service is very good. The room was nice too. I had emailed the hotel to ask to be put on a high level for the views. They said that's fine. However when we got there we we're put on the 6th floor out of about 22. The hotel is in... More 

Was this review helpful? Yes 1
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for sharing your experience following your recent stay and I am glad that you enjoyed the room, service and location of The Sutton Place Hotel. We apologized that we were not able to accommodate your high floor request due to high occupancy. Regarding internet charges, we are offering several value-added packages on our website including complimentary... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Great Hotel and very well located for restaurants, shopping and such. The staff were very friendly and helpful and the food at the hotel was excellent. We liked the fact that the pool at Sutton Place was warmer than most hotels we have stayed at. We had a nice room, well furnished and we never lacked for hot water for... More 

Was this review helpful? Yes
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for choosing the Sutton Place Hotel Vancouver and for sharing your experience following your recent stay. I am so pleased to learn that you enjoyed your stay. We look forward to welcoming you back to Vancouver and The Sutton Place Hotel in the near future. More 

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Hotel Summarization (Beta)

What travelers say

  • Robson street(19)
  • Great location(16)
  • Very nice(16)
  • Room service(8)
  • Flat screen TV(4)
  • Front desk staff(3)
  • Very comfortable(3)
  • Not free(3)

Additional Information about Sutton Place Hotel Vancouver

Address: 845 Burrard Street, Vancouver, British Columbia V6Z 2K6, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Downtown , West End
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sutton Place Hotel Vancouver 4.5*
Number of rooms: 397
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Also Known As:
Sutton Place Vancouver
Vancouver Sutton Place Hotel
Hotel Style:
#8 Spa Hotel in Vancouver
#18 Luxury Hotel in Vancouver
#18 Business Hotel in Vancouver
#20 Family Hotel in Vancouver
#29 Romantic Hotel in Vancouver

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