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Shangri-La Hotel, Vancouver

5.0 of 5 1128 West Georgia Street, Vancouver, British Columbia V6E 0A8, Canada
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Shangri-La Hotel, Vancouver
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Shangri-La Hotel, Vancouver
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984 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
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Montreal, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars NEW

Within walking distance of the Art Gallery, waterfront, and Gastown, the location of Shangri-La is one of the best in the city. The staff and concierge were attentive and very pleasant, eager to provide directions to local attractions.The day after my birthday, the staff sent a dessert to my room and apologized profusely for mixing up the date when I... More 

Was this review helpful? Yes
Kari K, General Manager at Shangri-La Hotel, Vancouver, responded to this review

Dear VladimirPoutine, Thank you for your kind and detailed feedback from your recent stay at Shangri-La. I'm humbled to hear that you chose our hotel to celebrate such a special occasion. I'm very pleased to hear that you enjoyed the complimentary Nespresso coffee machine in the room, custom Stearns & Foster mattress, as well as the variety of dishes offered... More 

Top Contributor
92 reviews 92 reviews
45 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great hotel in an amazing city, but somewhat limited by the features of the property Pros: - Very good location on West Georgia, in the tallest building of Vancouver (warning: dont expect a great view, they have the bottom floors) - superb service, true Shangri La style, everybody is always kind and helpful - very charismatic Chinese tea room/bar, -... More 

Was this review helpful? Yes
Kari K, General Manager at Shangri-La Hotel, Vancouver, responded to this review

Dear Miki D, Thank you for taking the time to share this detailed feedback, please trust that I have shared this information with the appropriate department managers to address. I'm pleased to hear that you enjoyed our central downtown location, cocktails in Xi Shi Lounge, and services at CHI, The Spa. I'm disheartened to hear that we fell short of... More 

Vancouver, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

A beautiful hotel, in a great location, wonderful service...I could go on and on about this hotel! We arrived around 4:30pm, and were immediately greeted by the bellman who helped us with our luggage. Check-in was super quick, We were treated like royalty at the check-in desk, and we got upgraded to a deluxe room without even asking!! The gentleman... More 

Was this review helpful? Yes
Kari K, General Manager at Shangri-La Hotel, Vancouver, responded to this review

Dear CarmenVancity, Thank you for taking the time and effort to share this detailed and thoughtful feedback. From the moment our guests arrive, it is our goal to provide impeccable service and attention to detail, so that your time with us is memorable. We want to ensure that you feel as comfortable with us as you would be in your... More 

Victoria, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

This hotel just continues to impress. After several visits to this hotel, it's like everything is cleaner, shinier, brighter and better than you remembered it, and you were blown away by it all last time!! This hotel is an example of how a hotel should be run; extraordinarily well trained employees, exceptional amenities, amazing location. It's a pleasure to refer... More 

Was this review helpful? Yes
Kari K, General Manager at Shangri-La Hotel, Vancouver, responded to this review

Dear Bob P, Thank you very much for taking the time to share this kind feedback. We are humbled by your kind recommendation and referrals to friends, family, and business colleagues. It is our goal to provide impeccable service from the moment you step into our hotel, and I'm delighted to hear that you were able to enjoy the facilities... More 

Delta, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Everything from the room to the front desk was a very good experience on valentines day. The room was very clean and the staff was very pleasant to deal with. Lots of restaurants close by. Highly recommend on staying here.

Was this review helpful? Yes
Kari K, General Manager at Shangri-La Hotel, Vancouver, responded to this review

Dear Travis F, Thank you very much for taking the time to share this feedback, I'm humbled to hear that you chose to spend Valentine's Day at Shangri-La Hotel, Vancouver. From the moment our guests arrive, it is our goal to provide impeccable service and attention to detail, so that your stay is memorable. Thank you for your kind recommendation,... More 

Surrey, British Columbia, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently enjoyed a great stay at the Shangri-La, Vancouver. Every member of the staff we encountered were friendly and courteous.The room was spotlessly clean. The bed very comfy. Enjoyed the lovely fresh, crisp linen & duvet; no stinky hotel bedspread here! All the extra touches from in-room Nespresso coffee, robes in the bathroom, automated lighting etc, just added to... More 

Was this review helpful? Yes 1
Kari K, General Manager at Shangri-La Hotel, Vancouver, responded to this review

Dear Deborah S, Thank you for taking the time to share this detailed feedback, trust that I have passed it along to our team at the hotel. From the moment our guests arrive, it is our goal to provide impeccable service and attention to detail, so that your time with us is memorable. I'm pleased to hear that you enjoyed... More 

Vancouver, British Columbia
2 reviews
5 of 5 stars Reviewed 1 week ago

The Shangri-La was once again a great experience. We had a wonderful time in the Spa and dinner was great as always. Looking forward to going back next time The staff and their attention to all details make this a great hotel

Was this review helpful? Yes
Kari K, General Manager at Shangri-La Hotel, Vancouver, responded to this review

Dear David C, Thank you very much for taking the time to share this kind feedback. I'm pleased to hear that you returned to Shangri-La Hotel, Vancouver for a couples getaway, and spent some time relaxing in CHI, The Spa. From the moment our guests arrive, it is our goal to provide impeccable service and attention to detail, so that... More 

Denver, Colorado
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

It's a really spectacular hotel, very well configured inside, with lots of obviously intensively-trained staff who really take their craft seriously. It's spotlessly clean, silent in the room, and beautifully decorated. Whenever any employee gives you something or takes something from you, you get it handed to you with the two-hands ritual you see in Asia. It kind of made... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Kari K, General Manager at Shangri-La Hotel, Vancouver, responded to this review

Dear Matt D, Thank you very much for taking the time to share this kind feedback. From the moment our guests arrive, it is our goal to provide impeccable service and attention to detail, so that your stay is memorable. I'm glad that you enjoyed our spacious guest rooms, as well as attentive and helpful service from the concierge and... More 

Vancouver, Canada
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I booked 2 nights at the Shangri-la for my birthday. We drove in to the underground lobby & were checked in there. The hotel hallways in both the upstairs & downstairs lobbies are a little like mazes. The staff were very helpful - valets and registration, and one remembered my birthday and had a cake sent to... More 

Was this review helpful? Yes
Kari K, General Manager at Shangri-La Hotel, Vancouver, responded to this review

Dear Cantstandbadhotels, Thank you for taking the time to share this detailed and thorough feedback. Please trust that I have shared your comments with the appropriate department managers, so that we can address and improve upon the areas you addressed. I'm humbled to hear that you chose Shangri-La Hotel, Vancouver to celebrate your birthday, and that you enjoyed the Deluxe... More 

Edmonton, Alberta
2 reviews
5 of 5 stars Reviewed 1 week ago

I had an opportunity to stay at the Shangri-La Hotel last month (01/15) as a Christmas present to my wife. As I was in their database from my previous stay, they welcomed me by name and left me a hand-written note in my room. They placed me on the top floor of the hotel with a view of the building... More 

Was this review helpful? Yes
Kari K, General Manager at Shangri-La Hotel, Vancouver, responded to this review

Dear Y.K, Thank you very much for taking the time to share this feedback. I'm very pleased to hear that your fond memories from your previous stay encouraged you to return over the holidays. It is our goal to provide impeccable service from the moment you step into our hotel and I'm delighted to see that you were able to... More 

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Additional Information about Shangri-La Hotel, Vancouver

Address: 1128 West Georgia Street, Vancouver, British Columbia V6E 0A8, Canada
Location: Canada > British Columbia > Vancouver
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel, Vancouver 5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Shangri La Hotel Vancouver
Hotel Style:
#2 Business Hotel in Vancouver
#3 Green Hotel in Vancouver
#5 Spa Hotel in Vancouver
#7 Luxury Hotel in Vancouver
#7 Romantic Hotel in Vancouver
#17 Family Hotel in Vancouver

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