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Shangri-La Hotel, Vancouver

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1128 West Georgia Street, Vancouver, British Columbia V6E 0A8, Canada
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Shangri-La Hotel, Vancouver
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Shangri-La Hotel, Vancouver
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1,047 Reviews from our TripAdvisor Community

Traveler rating
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    144
    37
    21
    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
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Guernsey C.I u.k
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

We had never stayed in a Shangri-La hotel before, it was amazing. The staff make you feel exceptionally welcome, room was lovely, health suite was superb. It will be hard to stay in a hotel in the future that's not a Shangri-La. Concierge was so helpful and gave us a list of excellent restaurants in walking distance. The hotel is... More 

Was this review helpful? Yes 1
Kari K, General Manager at Shangri-La Hotel, Vancouver, responded to this review

Dear benandjerry_10, Thank you very much for taking the time to share this kind feedback. I'm thrilled to hear that you chose Vancouver, and Shangri-La, as your anniversary destination! It is our goal to provide impeccable service from the moment you step into our hotel, and make every special occasion that much more memorable. We appreciate your recommendation to return,... More 

Melbourne
Top Contributor
88 reviews 88 reviews
46 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

From the get go the staff were exceptional. I had a 1 bedroom executive suite. I thought it would have been slightly bigger however it was comfortable. Beds are comfortable. There is street noise however it does get quieter from 11pm - 6am. The facilities at this hotel are fantastic. Outdoor heated pool and spa. Great gym. Breakfast was included... More 

Was this review helpful? Yes
Kari K, General Manager at Shangri-La Hotel, Vancouver, responded to this review

Dear Cliff-Ange, My sincerest thank you for taking the time to share this kind feedback from your recent visit. It is our goal to provide personalized hospitality from the moment you step into our hotel. I'm very pleased to hear that you enjoyed our Executive Suite with over 565 square feet, as well as our 24-hour health club facilities, deluxe... More 

North Palm Beach, Florida
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

When checking in I noticed a Nespresso machine in our room, an assortment of coffee pods next to it . I mentioned I have this machine and I prefer the black pods, sadly they offered every color but black. Within five minutes a sleeve of black coffee pods was brought to our room. No charge for any of the coffees.... More 

Was this review helpful? Yes
Kari K, General Manager at Shangri-La Hotel, Vancouver, responded to this review

Dear c s, Thank you very much for sharing this personal experience from your recent stay in Vancouver. I'm thrilled to hear that you were wowed by the hospitality you received from our team. It is our goal to provide impeccable service from the moment you walk into our hotel, so that your time with us is memorable. We look... More 

Luxembourg City, Luxembourg
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

My wife stayed 7 days . I joined her after 2 weeks in Vancouver for the last 3 days . I ordered a suite via internet for a reasonable price and was very happy to hear that we got an upgrading . No wonder that we enjoyed this wonderfull hotel even more .

Was this review helpful? Yes
Kari K, General Manager at Shangri-La Hotel, Vancouver, responded to this review

Dear HoriLuxusbourg, Thank you for taking the time to share this kind feedback. I'm very pleased to hear that we had the opportunity to be your 'home away from home' for an extended visit. I'm glad you were comfortable in our spacious suite, and enjoyed the upgrade during your stay. We look forward to welcoming you back to Vancouver again... More 

Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel offers all the luxury and asian-inspired sophistication you would expect from a 5 star. The checkin was quick and without issues. The room was beautiful. Views onto the city. The toiletries provided were excellent. In close proximity to the best shopping the city has to offer. Staff was pleasant.

Was this review helpful? Yes
Kari K, General Manager at Shangri-La Hotel, Vancouver, responded to this review

Dear JFR1974, My sincerest thanks for taking the time to share this positive feedback. It is our goal to provide personalized hospitality from the moment you step into our hotel. I'm very pleased to hear that you enjoyed the spacious guest rooms, urban city views, and L'Occitane bathroom amenities. We hope to welcome you back to Vancouver again soon. More 

Venice
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Wonderful property in Vancouver, BC! Great service that one would expect from Shangri-La hotels. Only 2 notes of concern very easy to miss entrance to parking on backside of hotel street. Watch for Keg & Urban Fare bldg & look for street level small sign with Shangri-La logo. Can easily be missed 2-3 times yes I did... Ask for room... More 

Was this review helpful? Yes
Kari K, General Manager at Shangri-La Hotel, Vancouver, responded to this review

Dear Ed M, Thank you very much for this feedback from your recent stay in Vancouver. I'm very pleased that you and your friends enjoyed our spacious guest rooms, urban city views, and that you were able to take advantage of the amenities and services offered at the hotel. Thank you very much for your recommendations, we hope to welcome... More 

Shanghai, China
Top Contributor
50 reviews 50 reviews
47 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent only 1 night at the Shangri La Vancouver but quite enjoyed the experience. Rooms are nice with good beds and a great shower. Service was really great, with a very professional concierge service that was fab at making dinner recommendations and ensured we were enjoying our experience of the city. We really enjoyed the location since it was... More 

Was this review helpful? Yes 2
Kari K, General Manager at Shangri-La Hotel, Vancouver, responded to this review

Dear KSJones1, We greatly appreciate the time and effort taken to share this kind feedback. It is our goal to provide a tranquil and restful urban oasis from the moment you step into our hotel. I'm pleased that you enjoyed our hotels amenities, including the rainforest showers in the bathroom, deluxe breakfast at MARKET by Jean-Georges, helpful recommendations from our... More 

Miramar, Florida
1 review
5 of 5 stars Reviewed 1 week ago

We arrived at the hotel to find our room ready and waiting for us. Keys had been prepared and aside from the trickiness of finding the underground valet and lobby entrance, the check in was one of the smoothest I have ever had. In less than ten minutes we were checked in and in our room. The overall experience at... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Kari K, General Manager at Shangri-La Hotel, Vancouver, responded to this review

Dear shields0x, We greatly appreciate the time you took to share this kind and detailed feedback. It is our goal to extend a warm welcome and personalized hospitality from the moment you step into our hotel. I'm very pleased to hear that you enjoyed some down time at CHI, The Spa, and will certainly pass along your kind words to... More 

Langley
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Has to be one of if not the nicest hotel in Vancouver! The spa is spectacular! I've had many spa services around the world and this ranks in my top 5! The personalized service is top notch. Beautiful pool and hot tub area, fantastic bar!.Beds are so comfortable and the bathrooms are incredible! This property deserves every single of it's... More 

Was this review helpful? Yes
Kari K, General Manager at Shangri-La Hotel, Vancouver, responded to this review

Dear Lori L, Thank you very much for such a glowing review. We are humbled by your kind words, and very much appreciate the time you took to share this feedback. It is our goal to provide personalized hospitality from the moment you step into our hotel. I'm very pleased to hear that you enjoyed a treatment at CHI, The... More 

Brisbane
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel would have to rate as one of the best we've stayed in anywhere in the world - although we stayed in the Hotel Rosewood Georgia just down the road a week earlier and that knocked a few percentage points off this one! The Shangri-La is an exceptional hotel. We stayed in an executive suite and it was perfect... More 

Was this review helpful? Yes
Kari K, General Manager at Shangri-La Hotel, Vancouver, responded to this review

Dear DCDC99, Thank you for taking the time and effort to share this detailed feedback. It is our goal to provide a tranquil and restful urban oasis from the moment you step into our hotel. I'm pleased that you enjoyed our hotels amenities, including the 24-hour fitness centre, heated outdoor pool and jacuzzi, and the helpful technology enhancements in our... More 

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