Dear Eleanor and Andrew, Thank you for a wonderful informative few days. I decided that I am a Shangri La "groupie." The central location of the hotel makes it easy to visit most of the sites of Vancouver. From the moment one enters the Shangri La Hotel, the atmosphere is one of serenity, incorporating a relaxing ambiance due in no... more

My daughters and I spent Thanksgiving at the Shangri-La. The customer service from all the staff we were in contact with was amazing. The experience started with the in-room check-in which was a unique and personable touch. We received a tray full of boxes of sweets, and the turn down complete with slippers was a treat. The bathroom is very... more

They did it. Smaller scale, but they achieved that five star Asian style of luxury. The settin is elegant and modern, not trendy. The arrival experience is very surprising. Being driven to the hotel down a ramp to the lower lobby, I was greeted by three people: one to get my luggage, one to direct the driver where to exit... more

There is only one complaint that I have, and it's petty I admit. The car entrance is underground; we circled probably 2-3x trying to find the entrance, but once we stepped foot into the hotel that made up for it. Very professional the way we were escorted to our room with guided tour. Explanation of what we ordered and preliminary... more

After reading many mixed hotel reviews and upcoming weather reports for the region and I was frustrated. Then I remembered my stay at Shangri-la Hong Kong—where the accommodations, service and general atmosphere made the hectic center of hongkong City feel like a leisurely escape. I had been to their properties in Cairns, andBeijing as well. There is a consistent feeling... more

I stayed at the hotel in April 2009 so it had only just opened. The underground arrival is slightly weird but very efficient and I was escorted up to my 'upgraded' suite. I had book a deluxe corner king with balcony and was given a suite that, whilst beautifully appointed, had the most odd proportions and NO balcony. Many of... more

To be fair, we only stayed one night, but there was a reason for that. Having experienced Shangri-la in Hong Kong a few years back, we were curious about its Vancouver counterpart, which was opened only last year, and had not had many reviews. We really could not have chosen better! The location is probably a given here - if... more

My spouse & I booked a weekend stay at the Shagri-la in Vancouver for our anniversary, and we were sadly disappointed regarding the level of service we received for what we paid. The amount of money we paid, should have reflect ed world class service and the Shangri -la & all of its unsophisticated phony staff, (especially the consierge who... more

If you are looking for true luxury experience in Vancouver, BC, don't go anywhere else. Sitting on Georgia Street, only a block away from popular Robson Street, it offers the best hotel experience in Vancouver. Shangri-la has been top-notch hotel in East Asia along with Peninsula and Mandarin-Oriental for long time and started to expand to North America. Its first... more