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Penticton Lakeside Resort Convention Centre & Casino

3.5 of 5 21 Lakeshore Drive West, Penticton, British Columbia V2A 7M5, Canada
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Penticton Lakeside Resort Convention Centre & Casino
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Penticton Lakeside Resort Convention Centre & Casino
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318 reviews from our community

Traveler rating
    85
    110
    64
    32
    27
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47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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Vancouver, Canada
Contributor
19 reviews 19 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Been many times to this location. Staff are so very eager to please from breakfast at the Hoooded Merganser's morning Mngr Steve (who makes you feel like absolutely nothing is a problem) to front desk Hotel staff who do the same. Christmas is in the air already at the hotel ... Absolutely beautiful!!

Was this review helpful? Yes 1
North Vancouver, Canada
Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have been going to the Lakeside for years. Just came home from a little getaway with our dog. The Staff are all so friendly especially Lorna front desk and Brad. They accommodate the dog great had a bed for her and a treat bag. Dog park just a few steps away. The fall leaves we're breathtaking, so many beautiful... More

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Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

So I stayed here in late October 2014 for 4 days wine tasting , nothing that bad to say about the hotel , the rooms were ok but needed some updating , the bathroom in my room hD that off white plasticy finish to it that felt old , and the tv in the room was an older model that... More

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godpr, General Manager at Penticton Lakeside Resort Convention Centre & Casino, responded to this review

Dear Guest, Thank your for your feedback and for sharing your experiences with us. We are pleased to hear that you chose to stay with us during the wine harvest season and that you were able to take advantage of the exclusive wine tour package we offer. We are also glad to note that your stay was comfortable and satisfactory,... More

Golden, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was at the hotel for a conference, the hotel having been offered as the host hotel for the conference. The place was clean but dated for sure. I stayed in room number 437. The tiles are cracked on the bathroom floor, the front of the bathroom vanity has swollen from water damage and has sharp edges which snagged and... More

Was this review helpful? Yes 1
godpr, General Manager at Penticton Lakeside Resort Convention Centre & Casino, responded to this review

Dear Guest, Thank you for your feedback and observances. We are glad that you found your accommodation both clean and comfortable, and that you would consider staying with us again during any future visit to the South Okanagan. We have however, taken due note of your concerns with your particular room and thank you for bringing these details to our... More

zanzibar
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I spent 5 weeks in Penticton visiting my parents in July to beginning of August. My Mom and I often drove down for lunch and I must say the service was so spot on..the food on the deck was excellent. Wine list extensive . We also hit the Casino on lazy afternoons and the staff are exceptional. So kind ,always... More

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godpr, General Manager at Penticton Lakeside Resort Convention Centre & Casino, responded to this review

Dear Guest, We are grateful for your feedback and for sharing your experiences with us. We are so pleased to hear that your dining experiences were pleasant and memorable and that the service was prompt and complimentary and quality food exemplary. We are equally glad to note that you enjoyed our on-site casino and some of our resort amenities. We... More

North Vancouver, Canada
Top Contributor
79 reviews 79 reviews
6 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and I are looking for real estate in the Okanagan. Penticton being the centre of the Okanagan Valley seemed like a great place to settle in. The Lakeside was where we spent 3 days of our honeymoon in late August 1986 during Expo 86. We went there thinking it would be in need of something but we were... More

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godpr, General Manager at Penticton Lakeside Resort Convention Centre & Casino, responded to this review

Dear Guest, Thank you for your considerations and feedback. It is heartwarming to hear that we had the privilege of hosting you and your wife during your honeymoon some years ago, and that we remain apart of those very special memories. We are equally pleased to hear that your returned stay with us was a welcoming reunion, being both pleasant... More

Sechelt, Canada
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 3, 2014

We have visited this hotel in the past and have always been pleased with it. This time our reservation indicated a free breakfast but found out that there is hardly anything on the menu that 2 people could have without going over $25.oo coupon. Restaurant was nice, but obviously overpriced. Hotel rooms needs renovations. Our bathroom had oval toilet cover... More

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godpr, General Manager at Penticton Lakeside Resort Convention Centre & Casino, responded to this review

Dear Guest, Thank you for your time and your considerations. We are happy to note that your past experiences with us have been enjoyable. We are equally pleased to hear that during this particular occasion, you were able to take advantage of our breakfast voucher program through our Casino Package. While we do understand and acknowledge your concerns over some... More

Edmonton, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 28, 2014

We booked this hotel for two nights and upgraded our room, which came with breakfast included At check in we were given a coupon that clearly identified our stay included breakfast. On check out we were charged $8.26 extra because we did not have the breakfast of the hotels choice. Nothing was stated by the server in the restaurant who... More

Was this review helpful? Yes 2
godpr, General Manager at Penticton Lakeside Resort Convention Centre & Casino, responded to this review

Dear Guest, We appreciate your response and have made particular note of your specific concerns. We welcome and value your business, and are very sorry to hear that your latest experience was not as affirming as it should have been. We are glad that you were able to take advantage of our business class upgrade, and hope that the sizable... More

Abbotsford
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 27, 2014

We have stayed at the Lakeside a number of times over the years. Started coming when my husband had to be there for work related meetings, then added an additional night or two for ourselves. This one night stay was at the end of a winery holiday in Washington and then the Okanagon. It was the priciest place we stayed... More

Was this review helpful? Yes 1
godpr, General Manager at Penticton Lakeside Resort Convention Centre & Casino, responded to this review

Dear Patron, We thank you for your business over the years, and deeply appreciate your feedback and observations with regards to your experiences. We are so pleased to hear that you found our service staff prompt, efficient and cooperative. All our staff endeavor to ensure that each one of our guests’ needs are met on a daily basis and that... More

Surrey, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 27, 2014

This is my second stay at the Lakeshore and I was extremely happy I did so. I reserved a basic room on the city side because I was going to be busy in town. I thought the room on my first visit several years ago was great, but I see somebody with an eye for detail has been paying attention... More

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godpr, General Manager at Penticton Lakeside Resort Convention Centre & Casino, responded to this review

Dear Patron, Thank you for your advocacy and for sharing your positive experiences with us. As a returning guest, we are so glad to hear your stay with us continues to exceed expectations. We are so pleased to note that the room was comfortable, quiet and enjoyable, (especially the soft Pillow Top mattress!) and that our lakeside dining venues proved... More

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Additional Information about Penticton Lakeside Resort Convention Centre & Casino

Address: 21 Lakeshore Drive West, Penticton, British Columbia V2A 7M5, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Penticton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Penticton Lakeside Resort Convention Centre & Casino 3.5*
Number of rooms: 204
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Also Known As:
Penticton Lakeside Resort Convention Centre Hotel Penticton
Penticton Lakeside Resort Convention Centre And Casino
Penticton Lakeside Hotel Convention Centre

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