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Inn at the Quay

3.0 of 5 900 Quayside Drive, New Westminster, British Columbia V3M6G1, Canada
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Certificate of Excellence 2014
Inn at the Quay
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Inn at the Quay
Inn at the Quay
Inn at the Quay
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267 reviews from our community

Traveler rating
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    103
    37
    12
    9
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102
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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Duncan, Canada
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband spent just one night at this hotel and were truly impressed with the overall quality. The room over looked the waterfront (I believe most of them did). The room was spotless and smelled very fresh when we arrived. We did not take advantage of some of their amenities. The staff was always very courteous and accommodating. We were... More 

Was this review helpful? Yes
Kathy M, General Manager at Inn at the Quay, responded to this review

Dear Roberta, thank you for choosing the Inn at the Quay for your recent business travels to New Westminster. Wishing you a happy and safe holiday season and look forward to welcoming you back in 2015. Kathy MacKerricher General Manager More 

Burnaby
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at the Inn on the Quay on our wedding night. I had informed the booking agent that this would be our wedding night and when we arrived we were not congratulated or greeted with anything special like champagne or a card (this was the case for our honeymoon stay at another hotel). The room was fine with a... More 

Was this review helpful? Yes
Kathy M, General Manager at Inn at the Quay, responded to this review

Dear Tonee, Congratulations on your recent marriage! Wishing you a wonderful year ahead in 2015 and enjoy the holiday season. Kathy MacKerricher General Manager More 

Port Moody, Canada
Top Contributor
50 reviews 50 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we liked this hotel and the location, company Christmas party had booked a block of rooms. Our room overlooked the water, beautiful view. large spacious rooms, friendly staff . Boathouse restaurant is attached and a very short walk to the market at the quay. Lots of trending shoppings in walking distance

Was this review helpful? Yes
Kathy M, General Manager at Inn at the Quay, responded to this review

Dear Colleen, thank you for your posting and wishing a happy and safe holiday season! We look forward to welcoming you back in 2015. Kathy MacKerricher General Manager More 

Nanaimo, Canada
Top Contributor
70 reviews 70 reviews
42 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I really enjoyed my stay at this hotel. The room was a bit small but enough for one person, and had updated furnishings and a super view. The bed was super comfy and the room temperature was easier to control that most hotels that I stay in. Very close to everything you might want in New Westminster and right on... More 

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Kathy M, General Manager at Inn at the Quay, responded to this review

Dear brenda054, thank you for your posting and best wishes for a safe and healthy holiday season! Kathy MacKerricher More 

Sooke
Contributor
14 reviews 14 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We had a nice stay and the view was great. Rooms are a bit small but fine for a couple. The furniture was pretty beat up though there was signage and a note in the room saying it was being replaced through November and old furniture donated. Wireless signal was good enough to stream Netflix. Pretty good stay though my... More 

Was this review helpful? Yes
Kathy M, General Manager at Inn at the Quay, responded to this review

Dear Chris C, Thank you for choosing the Inn at the Quay for your recent travels to New Westminster. By the end of this week the case goods will be replaced in all of our guestrooms. We are proud to report that they were manufactured in CANADA and all the old was donated to Habitat for Humanity. Enjoy the holiday... More 

2 reviews
4 of 5 stars Reviewed November 10, 2014

Had a very nice stay in this hotel. Definitely has some good things going for it. First thing I thought was that management cares about this property and is trying to keep an older building modern and luxurious. They have me a really nice room and a nice welcome card. I thought the fees for parking, room service and mini... More 

Was this review helpful? Yes
Kathy M, General Manager at Inn at the Quay, responded to this review

Dear Albert L, Thank you for choosing the Inn at the Quay for your recent travels to our area. We appreciate your comments and will bring them to the attention of our housekeeping department. We are also thrilled to mention that all are case goods have been replaced, made in CANADA and the old donated to Habitat for Humanity. We've... More 

Arlington, WA
2 reviews
5 of 5 stars Reviewed November 5, 2014

We go to the Quay once a year with a large group. We love the location, each room has a water view of the river, we enjoy watching the tug boats bring the logs up the river. The rooms are clean and have nice amenities, the soaps and lotions are nice quality. We like that nice walking distance to the... More 

Was this review helpful? Yes
Kathy M, General Manager at Inn at the Quay, responded to this review

Dear dntward, thank you for your repeat patronage and posting on Trip Advisor! We look forward to seeing you again next year and if I can assist in anyway to make your annual trip more memorable do not hesitate to contact me at kmackerricher@innatthequay.com. Happy holidays! Kathy MacKerricher More 

Kelowna, British Columbia, Canada
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 3, 2014

I have stayed here for work & fun. Had a bad experience with a noisy room once for a work trip. Sent an email and the manager responded very well! Her follow through was excellent and I was pleased with the result. Thank you! This hotel is in a noisy but great location. There is a pub with patio below... More 

Was this review helpful? Yes
Kathy M, General Manager at Inn at the Quay, responded to this review

Hi Angela, thank you for your posting and return visit to the Inn at the Quay. We are thrilled to share with you and all others reading this response that all guestroom case goods (desk, armoire, bedside tables and side tables) will be replaced in November. The new goods are CANADIAN made and our old items are being donated to... More 

vancouver
Top Contributor
80 reviews 80 reviews
56 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 22, 2014

good: -fantastic location right on river -lovely bed + linens -nice sized bathroom -balcony with chairs -comfy bathrobes in closet -few minutes walk to grocery store, coffee shops, movie theatre -underground parking not so good: -carpet a little tired -minimal free TV channels -(as previous reviews noted) train noise can be a little intrusive

Was this review helpful? Yes
Kathy M, General Manager at Inn at the Quay, responded to this review

Thank you desertfor123456 for your posting - hope to see you again soon. Kathy MacKerricher General Manager More 

Niagara Falls, Canada
Top Contributor
74 reviews 74 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 20, 2014 via mobile

Great location, service, room quality, view and decor. But...the proximity to the railway line is right behind the hotel. The amount of times the train blows it's warning whistle wakes you every time during the night. This is understandably necessary but disruptive to ones sleep. If you can roll over and fall back asleep no worries. If not....reconsider. There is... More 

Was this review helpful? Yes
Kathy M, General Manager at Inn at the Quay, responded to this review

Dear restless1965, i do apologize for the train noise you experienced - if you are a light sleeper or prefer the patio door kept open, please ask us for a complimentary pair of earplugs. We hope to welcome you back again in the near future and thank you for choosing the Inn at the Quay. Kathy MacKerricher General Manager More 

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Additional Information about Inn at the Quay

Address: 900 Quayside Drive, New Westminster, British Columbia V3M6G1, Canada
Location: Canada > British Columbia > New Westminster
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Inn at the Quay 3*
Number of rooms: 126
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Also Known As:
Inn At The Quay Hotel New Westminster
Hotel At Westminster Quay
At Westminster Quay New

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