We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 3 New Westminster hotels

Inn at the Quay

3.0 of 5 Hotel   |   900 Quayside Drive, New Westminster, British Columbia V3M6G1, Canada
Hotel amenities
Inn at the Quay
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Inn at the Quay to your Saves list
Ranked #2 of 3 Hotels in New Westminster
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Chris C Sooke
Write a Review

263 reviews from our community

Traveler rating
    105
    101
    36
    12
    9
See reviews for
36
101
15
75
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (263)
  • Mar-May only
    (58)
  • Jun-Aug only
    (101)
  • Sep-Nov only
    (73)
  • Dec-Feb only
    (31)
All months
Sooke
Contributor
14 reviews 14 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We had a nice stay and the view was great. Rooms are a bit small but fine for a couple. The furniture was pretty beat up though there was signage and a note in the room saying it was being replaced through November and old furniture donated. Wireless signal was good enough to stream Netflix. Pretty good stay though my... More

Was this review helpful? Yes
2 reviews
4 of 5 stars Reviewed 1 week ago

Had a very nice stay in this hotel. Definitely has some good things going for it. First thing I thought was that management cares about this property and is trying to keep an older building modern and luxurious. They have me a really nice room and a nice welcome card. I thought the fees for parking, room service and mini... More

Was this review helpful? Yes
Arlington, WA
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We go to the Quay once a year with a large group. We love the location, each room has a water view of the river, we enjoy watching the tug boats bring the logs up the river. The rooms are clean and have nice amenities, the soaps and lotions are nice quality. We like that nice walking distance to the... More

Was this review helpful? Yes
Kelowna, British Columbia, Canada
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed here for work & fun. Had a bad experience with a noisy room once for a work trip. Sent an email and the manager responded very well! Her follow through was excellent and I was pleased with the result. Thank you! This hotel is in a noisy but great location. There is a pub with patio below... More

Was this review helpful? Yes
Kathy M, General Manager at Inn at the Quay, responded to this review

Hi Angela, thank you for your posting and return visit to the Inn at the Quay. We are thrilled to share with you and all others reading this response that all guestroom case goods (desk, armoire, bedside tables and side tables) will be replaced in November. The new goods are CANADIAN made and our old items are being donated to... More

vancouver
Top Contributor
80 reviews 80 reviews
56 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

good: -fantastic location right on river -lovely bed + linens -nice sized bathroom -balcony with chairs -comfy bathrobes in closet -few minutes walk to grocery store, coffee shops, movie theatre -underground parking not so good: -carpet a little tired -minimal free TV channels -(as previous reviews noted) train noise can be a little intrusive

Was this review helpful? Yes
Kathy M, General Manager at Inn at the Quay, responded to this review

Thank you desertfor123456 for your posting - hope to see you again soon. Kathy MacKerricher General Manager More

Niagara Falls, Canada
Top Contributor
74 reviews 74 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Great location, service, room quality, view and decor. But...the proximity to the railway line is right behind the hotel. The amount of times the train blows it's warning whistle wakes you every time during the night. This is understandably necessary but disruptive to ones sleep. If you can roll over and fall back asleep no worries. If not....reconsider. There is... More

Was this review helpful? Yes
Kathy M, General Manager at Inn at the Quay, responded to this review

Dear restless1965, i do apologize for the train noise you experienced - if you are a light sleeper or prefer the patio door kept open, please ask us for a complimentary pair of earplugs. We hope to welcome you back again in the near future and thank you for choosing the Inn at the Quay. Kathy MacKerricher General Manager More

Vancouver, Canada
Top Contributor
71 reviews 71 reviews
43 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We got a very nice deal with Living Social for a 1 night stay at the INN. Our first weekend of choice was not available.. The location is convienent with a skytrain station across the tracks. But usually getting across the tracks means up n over with stairs. A block further away one can walk directly over the tracks. $10/day... More

Was this review helpful? Yes
Kathy M, General Manager at Inn at the Quay, responded to this review

Dear rubberducklover, Thank you for your posting! Hope to welcome you back again soon. Kathy MacKerricher General Manager More

1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

Without a doubt the rudest "customer service" representitive we have ever dealt with, he was rude, he was the furthest thing from helpful and we will never use this hotel again because of this guy. The hotel it's self is beautiful, however it's not much of a vacation with this idiot roaming the lobby.

Was this review helpful? Yes
Kathy M, General Manager at Inn at the Quay, responded to this review

Dear Jetset423, I'm very sorry to receive your posting and learn of your disappointment of your recent stay at the Inn at the Quay. Rather than criticizing one of our team members on Trip Advisor I'd appreciate if you'd give me a call, my direct line is 604-523-3502 and I'd be happy to discuss the situation. Thank you. Kathy MacKerricher... More

Sherwood Park, Canada
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 12, 2014

We certainly enjoyed our stay at the Inn at the Quay. We had an exceptional view and a balcony. Beds and pillows were very comfortable. In room coffee was great quality. Attached restaurant, The Boathouse was wonderful. Excellent location on the riverwalk, close to the skytrain and a variety of restaurants. The rooms are spacious although the building is a... More

Was this review helpful? Yes 1
Kathy M, General Manager at Inn at the Quay, responded to this review

Dear Tobykins1, Thank you for your posting and we look forward to welcoming you back soon. By the end of November we will have new case goods for all rooms and more new items to come in 2015. Kathy MacKerricher General Manager More

Penticton, Canada
Contributor
17 reviews 17 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 2, 2014

My husband and I stayed at this hotel a couple of nights ago. The staff was friendly, the room was very nice and the view was lovely. The hotel is adjacent to the Quay Market which is fun to shop and close to New West downtown.

Was this review helpful? Yes 1
Kathy M, General Manager at Inn at the Quay, responded to this review

Thank you Judy for your posting, we look forward to your next visit! More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Inn at the Quay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Inn at the Quay

Address: 900 Quayside Drive, New Westminster, British Columbia V3M6G1, Canada
Location: Canada > British Columbia > New Westminster
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Inn at the Quay 3*
Number of rooms: 126
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Booking.com, Expedia, Priceline, Orbitz, Odigeo, Despegar.com, getaroom.com, TripOnline SA and Tingo so you can book your Inn at the Quay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Inn At The Quay Hotel New Westminster
Hotel At Westminster Quay
At Westminster Quay New

93 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (84)
Viewed
Pool/beach area (3)
Viewed
Dining (1)
Viewed
Room/suite (21)
Viewed
View from room (14)
Viewed
Hotel & grounds (24)
Viewed
Bathroom (3)
Viewed
Other (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Room/suite (3)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay