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BEST WESTERN Dorchester Hotel

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70 Church Street, Nanaimo, British Columbia V9R 5H4, Canada
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BEST WESTERN  Dorchester Hotel
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BEST WESTERN  Dorchester Hotel
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290 reviews from our community

Traveler rating
    71
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    64
    34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Victoria, Canada
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This small family run hotel is pleasant, sort of homey and the restaurant has a great long view of the harbour as do the most desirable rooms. While i was there for a business function, it appeared to be a good value and certainly it's a good location, right across the street from the promenade and in the middle of... More 

Was this review helpful? Yes 1
NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review

Dear Dreve, Thank you for your great feedback. I'm glad to learn that we've served you right and you've enjoyed our location. Our hotel is right across from well known harbour front walking trail and historic sites such as Bastion, Museum and art gallery, and variety of craft shops and restaurants are all within walking distance. Also, we offer Free... More 

Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This hotel has some history that makes it a fresh change. The room was small but well appointed. It is in an excellent location with great restaurants nearby and close to the waterfront. Excellent value.

Was this review helpful? Yes 1
Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Lovely hotel, close to everything, pleasant staff, comfy bed. It would be nice if they had some breakfast included. Best Western hotels usually do. There was coffee and cookies in the lobby, but . . . There is a coffee shop nearby and a bunch of restaurants, but if you are in hurry, then you have to pay for breakfast... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Winfield
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Very Poor service. I had to wait for the clerk when I checked-in and when I checked-out. Parking it a block away and the loading zone was extremely small. The attendant would not allow me to take bags to room before I had to move car. He offered to watch them for me, but when I returned with bags he... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review

Dear Jason S, Thank you for taking your time to let us know how your stay was. First of all, on behalf of our team, I'd like to apologize for the inconvenience. I'll reassure with our Front Desk staff to make sure that any likely situation won't happen again. I hope you would consider staying with us again so that... More 

Travelers are raving about these Nanaimo hotels

fresno, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Charming location, extremely helpful staff. enjoyed the comfort of the room, bed and quirky nature of hotel. close many restaurants The view from the room was spectacular. enjoyed the harbor activities from watching seaplanes taking off to fishing boats returning in the morning

Review collected in partnership with Best Western

Was this review helpful? Yes 1
NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review

Dear Steven H, Thank you for your great review. Yes, I do agree that we have one of the phenomenal Harbour Front view that you can directly see from your room beautiful and interesting things happening at the harbour. I'm glad that you've enjoyed staying with us and hope to see you again on your next visit. It's been pleasure... More 

White Rock, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at the Dorchester after I missed the last ferry on the way home from a business trip, and chose this hotel because I liked it during a previous stay. The room was clean and cosy, and if anything, the hotel has improved since my last stay a few years ago. It's an older building with character, but it... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review

Dear Ann J, Thank you for sharing your great review with the rest of the Trip advisor Viewers. On be half of our team, I'd like to appreciate letting us know how great your experience with us was. Will look forward to welcoming you again in the future! Sincerely, Julie Park GENERAL MANAGER BEST WESTERN Dorchester Hotel More 

Victoria, Canada
1 review
2 of 5 stars Reviewed 1 week ago

For a motorcyclist this hotel is absolutely NOT biker friendly. Access is severely restricted. I was at this hotel on company business, using the cities large Conference center just around the corner, this hotel did not allow me to remain parked till 4pm on my check out day, (As you can imagine being on a bike I also could not... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review

Dear Mr. Robert B, Thank you very much for taking your time to provide us your review. First of all, I'd like to sincerely apologize for the inconvenience that you had to go through over parking situation. Being in the core of Downtown with limited parking space, it is at times challenge to accommodate all our guest's needs at best... More 

Calgary, Canada
Top Contributor
82 reviews 82 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 4 weeks ago

No free breakfast. You do get a discount card for the restaurant. Did not use. Had a harbour front room..paid extra for it????A tad noisy with someone yelling in the middle of the night. Parking not on site so had to haul everything into the room which was a hassle. Would not stay there again.

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Victoria, British Columbia, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a very old hotel but quaint. It's right downtown by the Bastion and the waterfront walkway. Quiet and clean with very friendly staff. It's within walking distance to the Casino, shops, and the float plane terminal.

Review collected in partnership with Best Western

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Sidney, BC, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Check-in clerk was elderly and very abrupt. Check-out clerk was very pleasant. Single waitress in dining room for breakfast was curt and very loud to the point of being "rude"! Why I should have to submit more characters to get my comments posted is beyond my comprehension. There did I pass the required character test?

Review collected in partnership with Best Western

Was this review helpful? Yes
NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review

Dear Mr. Duff P, Thank you for taking your time to letting us know how your stay was. It is unfortunate to hear that our service wasn't to your satisfaction. I'd like to apologize for any inconvenience on behalf of our team. I'll seek for a way to rectify the situation and hope that you can experience our superior service... More 

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