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Best Western Northgate Inn

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6450 Metral Dr., Nanaimo, British Columbia V9T 2L8, Canada
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Best Western Northgate Inn
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Best Western Northgate Inn
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197 reviews from our community

Traveler rating
    59
    103
    21
    10
    4
See reviews for
61
62
10
43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Best Western Northgate Inn
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A TripAdvisor Member
4 of 5 stars Reviewed November 21, 2012

We arrived and had a pretty good first night. The next morning I turned up the heat to warm up the room a little. When we came back later in the day it was very hot. We tried turning down the heat and even opened up the balcony door and the air conditioner. It didn't help but the desk was... More 

Review collected in partnership with Best Western

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GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review

In our experience our rooms are very comfortable at a thermostat setting of about 20 degrees Celsius or 70 Fahrenheit. Some guests like their rooms warmer, others cooler. Glad our front desk team was able to accommodate our valued guest in another room and that they held a room for you. We pride ourselves on offering great service and I... More 

Vancouver, Canada
Top Contributor
199 reviews 199 reviews
15 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed November 8, 2012

Fall hit with a blast of cold winds and cycles of monsoon-like rain the weekend in late October when we stayed here. The room started out frigid but quickly warmed and the window coverings kept out most of the noise of the busy road behind. The room, and the bathroom in particular ,seemed very clean, although it's not a new... More 

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GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review

We pride ourselves in providing clean and comfortable accommodations for our guests. We're sorry about the temperature issues you describe. We want to be environmentally conscious but that should not interfere with our guests comfort. Our breakfast area is a wonderful space, and is larger and more open than most hotels in the mid-tier market. We are offering a continental... More 

St. Catharines, Canada
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2012

We had a two bedroom unit, first time I got to see one like this, it suited our needs perfectly. You could sleep 6 people in here if you had to (3 beds). Very clean and nicely decorated. The hot tub and sauna was nice. Location was great, mall just across the street. Breakfast was included in price, can't beat... More 

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GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review

Thank you kindly for your review. We have six suites in the hotel each with 3 queen beds in 2 rooms. They are a very popular choice for many of our guests with larger families, work crews, and those guests looking for a separate sleeping area. More 

new westminster
Top Contributor
181 reviews 181 reviews
24 hotel reviews
232 helpful votes 232 helpful votes
4 of 5 stars Reviewed October 12, 2012

The front desk woman was terrific, very friendly and helpful, she upgraded us to a King Size bed w/ kitchenette. An okay breakfast by continental standards. Great valued stay. like- -within walking distance to the largest shopping mall and a variety of multicultural dinning selections -newly renovated rooms -rooms feature: Free in-room bottled water, Microwave oven & fridge, Electronic card... More 

Was this review helpful? Yes 1
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review

We'd like to thank Jack M for their review. Our hotel is a great hotel for families and those traveling with children. It's conveniently located to most of the areas attractions. More 

Cheshire
Top Contributor
67 reviews 67 reviews
57 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed September 30, 2012

Our immaculate room with 2 quality queen beds, fridge etc offered good value accommodation. Arriving in the dark on the evening ferry, we initially struggled to find the hotel.......not unusual for us......and eventually found it located on a busy road intersection.. As is often the case (in our experience) with the Best Western chain, the reception staff were excellent, but... More 

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GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review

Thank you for your review. We do pride ourselves in providing exceptional service and great value. We are pleased that our breakfast area is a wonderful large space complete with REAL cutlery and dishes. We have plenty of seating, and we also offer a disposable option for guests wishing to take their breakfast to their rooms. Our breakfast consists of... More 

Vancouver
Contributor
16 reviews 16 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 10, 2012

Stayed at the hotel this past weekend and was quite impressed. The hotel is clean, the staff are great and friendly. The rooms are clean and the beds & linens were comfy. We would definitely stay here again.

Was this review helpful? Yes
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review

Thank you for your review. Excellent positive comments but only "4 out of 5" rating? We look forward to making your next stay a "5 out of 5" stay. More 

British Columbia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 4, 2012

In Nanaimo for a wedding celebration, our family had a third floor, double queen room for two nights. We were only there to shower, change clothes and of course sleep each night. I had some misgivings about it being a pet-friendly inn, but the pets are restricted to the first floor. The only time we heard dogs barking was as... More 

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GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review

We'd like to thank atlasttime2travel for their review. I'm glad to hear that our property exceeded our guests expectations. We are passionate about our pet guests and we try to do our best to accommodate both pets and their owners, and guests who may have allergy restrictions or a dislike of animals. As our guest points out we limit our... More 

Senior Contributor
25 reviews 25 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 4, 2012

We were in Nanaimo for the Provincial Swim Championships and there wasn't a room to be found in the city. After some research I found the Best Western Northgate. It was very nicely located and only took us 10/15 minutes to get to the pool. Being a bit of a distance from the pool gave us a reprieve from busy/noisy... More 

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GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review

We'd like to thank Jacquie C for their review. This is a pretty accurate review that covers a lot of key points of our hotel. We had many people staying for the Provincial swim championships and we had some great feedback from coaches and parents regarding the location of the hotel and the amenities. Our really large breakfast space makes... More 

Black Creek, Canada
Top Contributor
90 reviews 90 reviews
27 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed August 31, 2012

I had stayed at this hotel previously and it was not very nice, but was here for work this week And I had the most pleasant surprise. The upgrades are amazing, the housekeeping staff did An exceptional job, the front desk was well run and informative. Great room amenities included Fridge, microwave, and a great work center.

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GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review

We'd like to thank butler52 for their review. We love guest feedback at our property because we really care and want to make a difference where we can. We're always looking at improving our guests' experience where possible and hopefully we can make this guests' experience a 5 out of 5 on his next stay. More 

Richmond, Canada
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 26, 2012

I have stayed at this property on a number of occasions (about 4 or 5) and always found it to be off good value in comparison to many other hotels/motels. Room have good size, are clean and comfortable and front counter staff are always very pleasant & helpful. No additional cost for on-site parking, which is the way all hotels... More 

Was this review helpful? Yes
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review

We'd like to thank Tenman60 for their review. Clean, Comfortable, Good Value, Good Size... That about sums up our hotel pretty accurately. We would always love to hear from this reviewer or others how we can make their experience a 5 out of 5! It's great to see that we have a lot of repeat customers. More 

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