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Best Western Northgate Inn

Certificate of Excellence
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6450 Metral Dr., Nanaimo, British Columbia V9T 2L8, Canada
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Best Western Northgate Inn
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Best Western Northgate Inn
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195 reviews from our community

Traveler rating
    58
    103
    21
    9
    4
See reviews for
61
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43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

We were moving out of town so spent the night here to catch the ferry early in the morning. I had a gift card that I was using to pay for the room. When I had called to make the reservation I was told that I didn't need a credit card as I don't Luke to use mine. When I... More 

Was this review helpful? Yes
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review

We'd like to welcome leslie m to TripAdvisor and thank them for their review. We're always disappointed when we fall short and no guest should ever feel like we're not delivering superior customer care. That being said most hotels require a credit card at check in and we are one of few hotels left in the city that still accepts... More 

Surrey
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I frequent this hotel for business and the staff know me by name and always try to accommodate me for a room on the "quiet side". Clean, comfortable, friendly and professional staff. Just make sure you ask to be on the "quite side" if available.

Was this review helpful? Yes
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review

We would like to thank Kenneth T for their review and for being a regular guest of ours. We have a lot of regular guests who enjoy our facilities and staff and come back time and time again. More 

Bremerton, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Just a perfect place to stay. The rooms fill up fast so make your Reservation a week in advance. If the staff are busy and can't answer the phone, then keep calling if you want that room. Remember if you have any problems please let Debbie know about it and she will take care of it.

Review collected in partnership with Best Western

Was this review helpful? Yes
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review

We would like to thank Earl L for their review and for being a regular guest of ours. Our guest gives some great advice about booking early as we can get very busy. A lot of our guests are here for corporate travel and we tend to be busiest Monday to Thursday nights. We have a great team at the... More 

Coquitlam, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

This hotel is very clean, comfortable and quiet. Great self serve breakfast. It is surrounded by amenities. There is very easy access to highway North and South. This is the hotel my wife likes when we are in the area.

Review collected in partnership with Best Western

Was this review helpful? Yes
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review

We'd like to thank Ed R for their review and welcome them to the TripAdvisor community. It's always great to see a first time contributor. Our guest provides a great description of our features and there's not much else for me to add. More 

Langley City, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 9, 2015

We stayed 6 days whilst attending a sporting event. The room was well equipped, everything worked, it was kept clean, we got extra towels or coffee as we requested. Checking in/out was simple. Fitness and hot tub area was very clean and easy to use. Breakfast was continental +, with boiled eggs and waffles available in addition to the usual... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review

We'd like to thank Jeff C for their review and for their endorsement of our product and facilities. A lot of the key points that make us great are brought up in this review. More 

Vancouver, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 4, 2015

Stayed one night on air mile points. Good location.. clean. Friendly helpful staff. I wish I would have known there was a quiet wing (found out after calling them back a week later about a $50 hold on my credit card). No idea why they have rooms with balconeys on the noisy wing. That wing basically sits right on a... More 

Was this review helpful? Yes 2
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review

We would like to thank travles2015 for their review, and congratulations to them to on their first review in the TripAdvisor community. We're really sorry that we did not meet this guests' expectations. We're always disappointed when we don't meet our guests needs. Our hotel is located in a suburban commercial area and we are on the busy island highway.... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 22, 2015

The room was spacious, well equipped, well maintained and immaculately clean except for an inexplicable water stain on the bathroom floor. Otherwise I would have rated it "excellent". Staff were friendly and helpful. Northgate is a suburban location with many nearby shops and restaurants, and a short drive to city centre. Continental breakfast was above average. I would stay here... More 

Was this review helpful? Yes 2
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review

We'd like to thank Arthur P for their review and for the great feedback about their stay. We have a dedicated housekeeping team that takes pride in providing our guests with clean and comfortable rooms. We clearly missed something in this case and that's not our normal standard. From reading this review it sounds like a minor issue but to... More 

Inuvik, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 17, 2015

Decent hotel. Helpful staff. Great location for shopping and other amenities. Rooms are average size, with comfy beds. The Continental breakfast has the usual fare served in a bigger open room rather than a cramped corner.

Was this review helpful? Yes 1
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review

We would like to thank Northern_Resident for their review and for highlighting several great aspects of our hotel. Our breakfast room is spacious with seating for more than 50. More 

Victoria, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2015

For a basic hotel at an extremely basic price you get so much more than what you pay for. The staff was extremely friendly and helpful. There were many little things provided which were most impressive. A great breakfast selection, plus, fruit, muffins, coffee and tea in the lobby, all for free. The rooms were somewhat basic, but extremely clean.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review

We'd like to welcome Rob S to TripAdvisor and thank them for their review. We're glad we exceeded our guests' expectations and we're glad that they've highlighted our many great features. More 

Vancouver, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 5, 2015

My husband wanted to do some shopping at Cabelas location in Nanaimo. We had our daughter and granddaughter with us. We are glad we chose best western northgate as it was an ideal location. I booked directly with Andrea at the front desk who was helpful and immediately matched the on line price I had found. We chose a suite... More 

Was this review helpful? Yes
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review

We'd like to thank summersunVanouver for their review and for choosing to stay with us. We're glad they enjoyed their stay and look forward to being their hosts again in future. More 

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