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Hotel Enigma

559 Truswell Road, Kelowna, British Columbia V1W 3K7, Canada
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10 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    1.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
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peachland bc
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed January 25, 2012

Avoid this place like the plague. It is next door to a flop house and far from Kelowna's hot spots. The building itself is deceiving as it looks okay from the outside but it is run mostly as an apartment which is overpriced. The heaters don't work, the kitchen's are under equipted. There are lots of ants. There is no... More 

Was this review helpful? Yes 6
Houston, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed October 7, 2010

There are so many issues with Hotel Enigma, that I am at a loss where to start. First and foremost. The manager checked us in, and demanded payment in FULL before we stayed a night, but didn't tell us that there had been a flood in the building and there was NO HOT WATER and that he was unsure of... More 

Was this review helpful? Yes 10
kingston
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 1, 2009

The sign on the hotel said "Come in, We're OPEN'. In fact, the door was locked and there was no one there to open it.. In order to get to my room, which had been booked, I had to use a phone outside to call the manager to come and let me in. Then I had to wait outside til... More 

Was this review helpful? Yes 3
Dubai
2 reviews
4 of 5 stars Reviewed August 24, 2008

Enigma came to our rescue in that we'd booked the Prestige Hotel but were so severely disappointed that opted not to even stay a night. Middle of vacation season so little available but Enigma had a studio available even without reservation. Suits us better to be free to do what we want & not be interrupted by chambermaids etc. Found... More 

Was this review helpful? Yes
Calgary, AB
Level Contributor
86 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed August 5, 2008

Well, we had a fine stay at this hotel. It is not your typical place - renting out apartments. It's a very small operation, maybe 1 or 2 employees and an owner who still has a bit to learn about the hotel business. Our room was pretty clean (the floors were dirty), but the bathroom was fine, and the rest... More 

Was this review helpful? Yes 1
Calgary
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed November 8, 2007

The room was a fair size, with a kitchen, which was a benefit, but was very dirty, and all the kitchen equipment had to be washed before using. Our children's socks did more cleaning on the floor, than had been done in a long time. It is a good location, near the beach, but whilst one manager was helpful, the... More 

Was this review helpful? Yes 2
vancouver
1 review
1 of 5 stars Reviewed October 14, 2007

We booked to stay at Hotel Enigma for 3 nights- should have read this first. Dirty, stinks, crappy sheets- had to go buy decent pillows as we weren't given any. Owner and staff non-existant. double charged for the stay and still not reimbursed. Next door to a crack house and loud music playing all night. What a disaster- don't waste... More 

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canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 13, 2007

We were booked into the Hotel Enigma's apartment fourplex for one week in July /07. It was disgusting! There was a strong odor of a cats dirty litter box. There were ants crawling all over the floor. The soiled mattresses had no mattress pads. The sheets and pillow cases were worn, torn and pilled. There was no house keeping and... More 

Was this review helpful? Yes 2
Kelowna, B.C.
1 review
4 of 5 stars Reviewed May 11, 2007

At a time when bookings were extremely full just prior to peak season, calling the Enigma Hotel was a lifesaver. After having just moved here and requiring temporary accomodations, not only did they offer us a fully furnished upgraded two bedroom high-end apartment for a price discount (as they had no one BDR units left), they also allowed for our... More 

Was this review helpful? Yes
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed August 18, 2005

Don't ever stay at Hotel Enigma. The owners are absolutely unorganized and you may not even have a room to stay in once you get there. They had us booked in for 1 night, when it is their policy that you stay for 3 nights. We even phoned and confirm two weeks prior and they had us down. They also... More 

Was this review helpful? Yes 10
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Amenities