I stayed at the Grand for a couple of nites in May 2012. I was originally supposed to stay at one of the Hotels on the main drag, but there was a problem at the hotel and the elevators weren't working. What a blessing! The Grand is a beautiful Hotel right on the water near downtown Kelowna. The easy strolls...
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Dear Mr. Medicoff,
Thank you for your review and it is great to hear that you enjoyed your stay with us, and as you said, our location is impossible to beat. I am pleased to read that you loved our newly renovated rooms, you were one of the first people to stay in that new room ever, how often can...
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My husband checked in and paid $50 to be upgraded. The so called upgrade was just a renovated room that was a typical hotel room. The bathroom was so small you could hardly turn around in it which makes it challenging when trying to bathe small children. The tub was chipped and there was minimal toiletries and linens.
We left...
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Dear Valued Guest,
I am so disappointed to read that you did not enjoy your last stay with us. Rest assured our hotel is certainly a family friendly environment and we encourage families to enjoy all our amenties including a children's program during thye summer months. It is so unfortunate that some of our other guests were not respectful of...
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From the moment we saw the pictures of this gorgeous hotel, we were excited for our anniversary get-a-way...and the Grand did not disappoint. All staff were very pleasant and engaged with us the moment we arrived. The views from our room were spectacular and the beds and pillows were so incredibly comfortable. We called in our reservation and they were...
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Dear Valued Guest,
Thank you so much for your review and I am pleased to read that we were able to be apart of, and exceed your expectations on this special occasion. If I have a vote in your anniversary plans next year I say that a stay at the Delta Grand should become a tradition....I understand though if my...
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My wife and I spent a night in one of the private residence suites for her birthday. One of the most beautiful rooms we have ever been in and we travel a lot. The service at this resort is second to none from everyone. We were treated as VIP's from check in to check out. You can not go wrong...
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Dear Valued Guest,
I am so pleased to read that you enjoyed your stay at our resort, and thank you for allowing us to be apart of your birthday celebrations. It is always so nice to read when my colleagues are able to make such strong connection with our guests.
I hope we will see you again soon.
Warm regards,...
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I stayed at the Grand for two nights and upgraded to a Jacuzzi suite having just spent a month in an Alberta oil-field camp.
The hotel was very service oriented as soon as I stepped out of the taxi.
Very friendly helpful staff.
The Jacuzzi ended up spewing some nasty looking gunk from the jets, I reported the malfunction to...
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Dear Guest
Thank you very much for taking the time to review our stay. While I was pleased to see that our service levels met your expectations, I was sorry to hear about the jacuzzi malfunction. As you could see, we do take these matters very seriously and I am glad to hear that we were able to rectify the...
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My wife and I stayed for two nights and really enjoyed our stay. Comfy bed, and clean rooms. Nice flat screen tv to watch hockey playoffs! The fitness facility was fantastic, had tons of machines and weights, tvs, sauna, great change rooms.
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Dear Valued Guest,
Thank you so much for your fabulous review. It sounds like you made the most of all our amenities and quite frankly wrote a perfect ad for us better then we could have do ourselves.
Come back in the summer when our outdoor pool is open, the only thing you haven't tried yet.
Warm regards,
Jeff
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Stayed at the Delta Grand Okanagan Resort on April 15th and truly enjoyed the experience. The staff were wonderful and made the stay memorable. Carly checked us in and was extremely pleasant and helpful. All in all the entire staff at this hotel are both professional and personable. The room was very well kept, spacious and the view from the...
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Dear Valued Guest,
Thank you so much for your wonderful review. It is also such a pleasure to read when my colleagues make such a positive connection with one of our guests. I will make sure to pass this review along to Carley at the Front Desk as I know she will appreciate it.
Hope to see you again soon,...
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Stayed for two nights during a recent business trip. After viewing the photos online, I was looking forward to the stay. However, it is clear that this "resort" is in need of a serious facelift. The room we stayed in was outdated and tiny. The window was tiny, althought the view could have been very nice. Renovations were under way...
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Dear Valued Guest,
I too am disappointed that we did not exceed your expectations on your last stay. I do apologize for any frustrations you had with your room but to your point we are in the middle of addressing our room product. Our entire North Tower is set to come back with a fresh and modern new look within...
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Wanted a simple overnighter, some shopping and good italian restaurant..was given an upgrade to the Royal Private section..3 b/r's kitchen balcony overlooking lake. Outstanding..didn't go out for dinner..room service
Thanks to Laureen and Hayley, Sharan(sp?) at the front desk and to Raphael from Room Service
Plan to return!
Allan & Lorraine-Kamloops
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Dear Guest
Thank you very much for taking the time to review our property for your most recent stay. The Royal Private Residence is certainly a fantastic product and as you said, there are great views of the lake from this building.
I have personally passed on your thanks to Loren, Hayley, Shalan and Raphael. These 4 colleagues are a...
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I must say this is a very nice place to stay. My wife and I got a room with a queen bed and jacuzzi. The price is good on the room. And it's nice and clean. I mean needs a bit of a refresh. But looks like they are hard at work doing this as we speak.
The staff here...
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Dear Valued Guest,
Thank you for your review and it sounds like you made the most of all the amenities that our hotel has to offer. I am pleased that you enjoyed your room and just wait to see our newly renovated ones available as of May 4th...even better.
I will make sure to pass along your comments to our...
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