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Lake Okanagan Resort

2751 Westside Road, Kelowna, British Columbia V1Z 3T1, Canada
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1 room 1 guest
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Lake Okanagan Resort
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273 Reviews from our TripAdvisor Community

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Traveler rating
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    68
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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Brooks
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

I have stayed at a time share at this location for 3 years. The location right on the lake is an amazing view. I strongly suggest bringing a boat to use. It was $295 to use the boat dock or the week. A bit pricey but very convenient. This year there is major construction happening on the only road to... More 

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Calgary, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

The resort is quite run down apart from the golf course and marina. The staff at the poolside, front desk and restaurant were quite rude and acted like they were doing us a favor by helping us.... they are in need of serious customer skills training. The poolside bar staff were the worst.. They were more interested in their personal... More 

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1 review
1 of 5 stars Reviewed 5 days ago NEW

If you like dirt on your floors and used sheets on your pull out this is the place for you. It was rundown and gross we found sunflower seeds on out floor with other old food items. It needs work badly but you can always get down to the beach and have an 8 dollar Corona beer.

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Ontario, Canada
1 review
4 of 5 stars Reviewed 1 week ago NEW

Initially was unsure about booking based on the other reviews, but the vacation in the 1bedroom room turned out to be fantastic. The grounds and landscaping was well maintained, all the staff were extremely helpful, starting with the front desk (Carly and Megan for example) and the views were spectacular. The kids had fun with all the activities which included... More 

Was this review helpful? Yes
DOS001, Sales and Marketing Supervisor at Lake Okanagan Resort, responded to this review

Thank you so much for your review! We greatly appreciate the positive words and are very happy that you enjoyed your stay. More 

calgary
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago

Went for a weekend ...its was a horrible resort...save your money.. No service,no food,no drinks,Mouse traps in rooms...Service has horrific ..No transportation down to the beach. Lacked employees in every department

Was this review helpful? Yes
DOS001, Sales and Marketing Supervisor at Lake Okanagan Resort, responded to this review

Hello, Thank you so much for your feedback. Staffing the resort is an ongoing goal that we are working on for the upcoming seasons. We are so sorry that your visit was below par. If you would like your review discussed further please contact our front desk and they will direct it accordingly. Our poolside food and bar is open... More 

Edmonton
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our family comes to Lake Okanagan Resort every year and we are thrilled this year to have new trampolines in the water park. Although much of the resort is older it is a great opportunity for families to experience Lake Okanagan in a spacious wilderness environment. We found the staff helpful and the housekeeping very good. It also has a... More 

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DOS001, Sales and Marketing Supervisor at Lake Okanagan Resort, responded to this review

Thank you for your feedback Ron! We appreciate the positive words very much--- we are also very excited for the waterpark additions! Makes for a great, fun-filled day in the sun. :) More 

vancouver, bc
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The walls are crumbling. The A/C units keep the carpeted hallways soaked all day in the summer. The hot tub was not working. The advertised children's inflatable play zone on the lake was 10% of what is shown in all their marketing literature and on their website. Convenient parking is in very short supply with larger lots off in distant... More 

Was this review helpful? Yes 5
DOS001, Sales and Marketing Supervisor at Lake Okanagan Resort, responded to this review

Hi there! Thank you for your feedback on your stay. If we can address your concerns further- please feel free to contact front desk and they can send your comments to the appropriate departments. Maintenance of our resort is an ongoing task and we are always noting upgrading and renovation opportunities. The waterpark just received new equipment- so we are... More 

Woking, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were quite worried going here as reviews on TA were pretty awful. However, our stay was much better than expected. All staff friendly and helpful, our room was clean and very adequate for our needs. Food and service was better than we hoped for. Only down side, the pool outside our apartment was out of use, but the other... More 

Was this review helpful? Yes 3
DOS001, Sales and Marketing Supervisor at Lake Okanagan Resort, responded to this review

Hello! Thank you very much for taking the time to write your positive feedback. It is greatly appreciated and we are thrilled that you enjoyed your stay! More 

Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

This property was extremely in need of new management!! The staff were terrific considering how understaffed there were! We stayed 3 nights and our room was cleaned once! the restaurants were often closed even during extremely busy times!! the food was great at the wedding but lousy at every restaurant except the beach bar!! Amazing burgers there made by the... More 

Was this review helpful? Yes 1
DOS001, Sales and Marketing Supervisor at Lake Okanagan Resort, responded to this review

Hello, thank you so much for taking the time to make a review! We appreciate the feedback, and we are working very hard to continue to increase staffing. If staffing levels increase, like we are working on doing, I am sure all departments would prosper. Thank you for saying the staff that we currently have are terrific- we feel the... More 

Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you can imagine yourself on a French campsite, the 8 minute walk from Kokanees Inn (numbers 2xx) to breakfast and 10 minutes to the pool, doesn't seem so bad. You see deer and bats outside your door (no joke) and some rabbit-like animals with tails by their burrows on the golf course. Resort itself is tired and in need... More 

Was this review helpful? Yes 3
DOS001, Sales and Marketing Supervisor at Lake Okanagan Resort, responded to this review

Hi there! Thank you for taking the time to write a review. We appreciate your response and are glad you had a good family break :). More 

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