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BEST WESTERN PLUS Kelowna Hotel & Suites

Certificate of Excellence
GreenLeadersGold level
3.0 of 5
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2402 Hwy 97 N, Kelowna, British Columbia V1X 4J1, Canada
BEST WESTERN PLUS Kelowna Hotel & Suites
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Ranked #2 of 35 Hotels in Kelowna
Certificate of Excellence
GreenLeadersGold level
A recent review
5 of 5 stars reviewed yesterday
Brian B Victoria
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510 Reviews from our TripAdvisor Community

Traveler rating
    284
    179
    29
    9
    9
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154
138
20
120
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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  • All months
    (510)
  • Mar-May only
    (111)
  • Jun-Aug only
    (177)
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    (120)
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    (102)
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Victoria
Contributor
18 reviews 18 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at this property over the past weekend and must say I was reluctant as the quality of BW properties can vary. What a nice surprise!!! The hotel property, rooms, and facilities were clean. The staff were very attentive an could not do enough for us. The business center was spacious, wifi in room was fast. The morning breakfast... More 

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Edmonton
Contributor
14 reviews 14 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Outstanding hotel! Big spacious rooms. Very clean and excellent staff. Hotel has a great vibe and is close to everything you need. Free breakfast is excellent if your on the go. Beds were comfortable and bathroom toiletries are excellent.

Was this review helpful? Yes 2
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review

Thank you so much for your wonderful review. I am really pleased that you enjoyed your stay with us and found all the amenities of the hotel comfortable and pleasant. Our team tries very hard to ensure everything is smooth and easy for our guests...so I'm glad you like the vibe! Thanks again for sharing your thoughts. I hope that... More 

Ottawa
Top Contributor
168 reviews 168 reviews
36 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed 1 week ago

Family stayed here for 4 nights for gramma's 100th birthday. It was the perfect location and several families stayed here. Rooms were large and clean. Lots of towels. Very comfy beds. Separate bath/shower & toilet from silnk area was great for getting ready. We used the pool with the kids and they had fun. Breakfast was plentiful, including hot mini-omelettes,... More 

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Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review

Thank you very much for the fabulous review. Congratulations and a belated happy birthday to your Grandmother! I am so pleased that you and your family had a wonderful stay and enjoyed all aspects of your visit, including our lovely comfortable rooms and the delicious complimentary hot breakfast buffet. We appreciate you taking the time to share your comments and... More 

Chase, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

noisy conditioner made for a very uncomfortable night. nice and clean room. couldn't shut it off, was an internal unit not a window shaker. fairly high end price for this type of stay. breakfast was ok. won't stay again.

Was this review helpful? Yes
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review

Thank you kindly for your review and comments regarding your recent stay. I am very sorry that you didn't enjoy your sleep with us due to a noisy air conditioner. All rooms have a thermostat that can completely shut off the system as the guest desires, especially for very light sleepers etc. Did you by chance phone or report this... More 

Victoria, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

Great place to stay, like this Best Western much better than Osoyoos. Friendlier staff and much better food! Accommodations are clean and well kept! I would recommend for both business or pleasure. I will definitely book again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review

Thank you so much for your terrific review. I am very happy to know that you enjoyed your stay with us and found the amenities, service and breakfast all well above par. I will be pleased to share this with my team as they take great pride in their service and facilities. Thanks again and we'll look forward to welcoming... More 

Kelowna, Canada
1 review
3 of 5 stars Reviewed 1 week ago

Although the hotel said that they did not allow animals on the second floor (where we stayed) we were woken up by a barking dog that sounded like it was in the next room. I reported it to the desk but they said they were not aware of a large dog on the second floor. Overall our experience was more... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review

Thank you kindly for sharing your experience while staying at our hotel. I know that my Guest Service Manager has been in contact with you via email but again, I am truly sorry that you were disturbed by a barking dog. We do not allow dogs on the 2nd floor or higher of the hotel, only select rooms on the... More 

Amsterdam, The Netherlands
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice immaculate clean hotel . You can see the hand of a good general manager . Nice friendly staff and very cooperating . The hotel is located quitte centrally and in a safe area in Kelowna and everything is around in the neighbourhood , from supermarkets to all kind of stores .

Review collected in partnership with Best Western

Was this review helpful? Yes
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review

Thank you for your wonderful review; I am very pleased to know that you enjoyed your stay with us. Thank you for your positive comments about our friendly staff...I'll be happy to share this with my team as they take great pride in their specific departments and assisting our guests however they can. Thanks again and we'll hope to welcome... More 

Delta, British Columbia, Canada
Contributor
20 reviews 20 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was quite nice. The room was good. Beds were great. The breakfast was good as well. Did not get a chance to check out the hot tub or pool unfortunately as did not have enough time. The hotel is conveniently located on 97N.

Was this review helpful? Yes
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review

Thank you very much for your wonderful review. I'm happy to know that you found your room, bed and amenities were pleasant and comfortable; the complimentary hot buffet breakfast was of good quality. We strive to ensure that we meet or exceed our customers expectations. Many thanks for sharing your comments. We will hope to welcome you back again on... More 

Oakville, Ontario, Canada
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel is conveniently located between Kamloops and Osoyoos which is where I had business meetings, The hot tub wasn't working and the parking lot was closed for a period of time. Other than that the hotel provided great value for the price paid and the other option available in the area

Review collected in partnership with Best Western

Was this review helpful? Yes
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review

Thank you very much for your kind review. I am pleased that you enjoyed your stay for the most part. I do apologize that one of the 2 hot tubs was out of service for a period of time for maintenance. We have also been doing some work with the parking lot and have had to close off sections periodically... More 

Maple Ridge, Canada
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed in the tower at the hotel with a distant lake view . The room was average size and had a good bed. It would be nice to see a guide on the tv instead of a rolling guide as they are quite poor. The breakfast was better than most. We would stay there again. We would watch for sales... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review

Thank you very much for your great review. I am happy to know that you enjoyed your stay with us and found the room to be very comfortable. Unfortunately, the TV channel listing is what Shaw Cable is able to provide...not quite as convenient as the kind we have it our homes. They are working to see what options they... More 

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