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Holiday Inn Express Kelowna

#12 of 35 Hotels in Kelowna
Certificate of Excellence
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2429 Hwy 97 N, Kelowna, British Columbia V1X 4J2, Canada
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1 room 1 guest
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Holiday Inn Express Kelowna
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334 Reviews from our TripAdvisor Community

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Traveler rating
    149
    130
    41
    5
    9
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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calgary
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at the holiday inn express from Aug 20-24. When we arrived our room was not ready due to it being fully booked the night before we only had to wait 15 minutes no big deal. We stayed in the tower rooms the rooms were big and beautiful for our family of 4. The beds were the best I... More 

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Cranbrook, Canada
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

We have stayed at this hotel 3 or 4 times when visiting our kids at UBCO. This hotel is clean, modern, comfortable. Close to restaurants & convenience stores. It's not a luxurious hotel but just about the best place to stay for a couple of nights on the main strip in Kelowna

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2 reviews
5 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed here for one night. The room was excellent. Clean and comfortable, with a fridge and everything we needed. Breakfast was superb. Front desk staff super friendly. Pool is large and our experience was so fun!

Was this review helpful? Yes
Mickey C, Manager at Holiday Inn Express Kelowna, responded to this review

Thank you for your positive review. It helps us and our team - maintain the standards we value so much. We do hope you visit us again. More 

British Columbia, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We booked this room last min after being burned on a Airbnb condo. The front desk was super helpful and really nice, lots of storage for our golf bags etc. Room was massive, breakfast was really good - pancake machine was slow but who cares they were worth the wait. The cleaning staff was so friendly didn't catch her name... More 

Was this review helpful? Yes
Mickey C, Manager at Holiday Inn Express Kelowna, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, More 

Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Me and my party arrived at this hotel and were not greeted like most hotels greet their guests. The lady we dealt with was short and seemed to have a chip on her shoulder. I understood the she had an accent so i tried to be more accommodating with her. What made things a little tricky was when I found... More 

Was this review helpful? Yes 2
Mickey C, Manager at Holiday Inn Express Kelowna, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, More 

Kelowna, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We had to live in this hotel for ten days while our flooded house was being repaired. It was super clean, the staff were pleasant and the breakfast was good especially with children. I would highly recommend this hotel. The kids enjoyed the pool and waterslides. It is close to restaurants and shopping and very easy to get to.

Was this review helpful? Yes
Mickey C, Manager at Holiday Inn Express Kelowna, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, More 

Alberta, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Old staff at the front desk were amazing. New staff are unfriendly and couldn't care less. Barb was a wizard on the desk when she worked up front, but she was promoted to a well deserved position. Paul, Ryan, and Andrew are gone. These gentleman were beyond joyful men. They are missed deeply by many I am sure. Changes at... More 

Was this review helpful? Yes 1
Mickey C, Manager at Holiday Inn Express Kelowna, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, More 

Edmonton, Canada
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

This is just an okay representation of a chain hotel that has usually exceeded our expectations in other locations in Canada & the USA. The hallways & elevator flooring both need updating. Our double queen room had good quality bedding and was very clean. Breakfast was just ok with the usual offerings of cereal etc. It would be nice to... More 

Was this review helpful? Yes 1
Mickey C, Manager at Holiday Inn Express Kelowna, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 7 days during our first week of holidays. The staff was very accommodating and the room was clean. Bed and bath in the tower suites are pretty nice. One downfall was the service hours for the waterslides. They were down for "maintenance" several times during our visit which was very disappointing for my daughter. We never... More 

Was this review helpful? Yes
Mickey C, Manager at Holiday Inn Express Kelowna, responded to this review

Thank you for your positive and encouraging review. It raises the level of pride in ones commitment among our team. We do hope you travel through Kelowna again, and visit us. Sincerely, More 

Toronto, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was our half way point on our drive from Banff to Victoria. The rooms are comfortable and the bed was amazing. The hotel was really busy but not a lot of noise while we were sleeping. It's located in the middle of everything. You can walk to any store you need to get to.

Was this review helpful? Yes
Mickey C, Manager at Holiday Inn Express Kelowna, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, More 

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