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Sandman Inn & Suites Kamloops

550 Columbia Street, Kamloops, British Columbia V2C 1V1, Canada
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Sandman Inn & Suites Kamloops
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79 Reviews from our TripAdvisor Community

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Traveler rating
    7
    24
    35
    7
    6
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Victoria Capital Regional District, Canada
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Being a family here for the long weekend we needed to book a room with a kitchen. only rooms available like this during this time period were smoking rooms. We didnt want to go stay some place else as this is where the rest of the team was also staying. The staff were super friendly and helpful with every request.... More 

Was this review helpful? Yes 1
Manager17, General Manager at Sandman Inn & Suites Kamloops, responded to this review

Thank you for staying with us during this very busy weekend and for your comments. My staff work very hard to keep a lid on dispruptive guests and I regret that sometimes we are not completely successful. Thank you for your patience and I hope that next time you visit Kamloops that you give us an opportunity to give you... More 

Vancouver, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed April 21, 2015

Attractive new hotel, across the road from Riverside Park and the Thompson River. I was a walk-in and was told that they only had rooms available on the city side, which are exposed to some noise from the railway tracks running about 100 metres from the hotel. I questioned on how late they run, and how loud it got, but... More 

Was this review helpful? Yes
Manager17, Manager at Sandman Inn & Suites Kamloops, responded to this review

Thank you for taking the time to respond about your experience with the Sandman Inn & Suites, my staff tries very hard to help our guests have a comfortable stay. We are happy to let you know that the work has started to refurbish our hotel and we look forward to seeing you again when you return to Kamloops. Bob... More 

Oregon
Contributor
17 reviews 17 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 6, 2014

Well kept hotel across from the hospital in central Kamloops BC, offering very reasonable rates. Rooms are very clean (3rd floor in lower building. Twin Queens with full kitchen, fridge/freezer, oven, stove etc. Super quiet. Beds very comfortable. Rpm is more like a studio apartment, fully equipped for longer stays. Easily 15 to 20 restaurants within a 5 block radius... More 

Was this review helpful? Yes
Manager17, Manager at Sandman Inn & Suites Kamloops, responded to this review

Thank you for taking the time to respond about your experience with the Sandman Inn & Suites, my staff tries very hard to help our guests have a comfortable stay. We are happy to let you know that the work has started to refurbish our hotel and we look forward to seeing you again when you return to Kamloops. Bob... More 

Sheffield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 6, 2014

On arriving here it didn't look much it looks very tired from the outside.The lady on the desk was very helpful and we had been upgraded to a suite across the carpark. It was very clean and very quiet. Didn't hear much noise at night even though it is close to the road. There is now the new Sandman near... More 

Was this review helpful? Yes
Manager17, Manager at Sandman Inn & Suites Kamloops, responded to this review

Thank you for your response, we are fortunate to have some great staff that really like to look after our guests. Hopefulyy we will see you again next time you visit Kamloops. Sincerely Bob Silverson, Manager More 

1 review
4 of 5 stars Reviewed September 28, 2014

The lady that greeted us was so helpful and they upgraded our room which was nice. Only problem was it was hard to find. Denny's next door was great. We had breakfast in our room, which was clean and what we needed.

Was this review helpful? Yes
Manager17, Manager at Sandman Inn & Suites Kamloops, responded to this review

Thank you for your response, we appreciate your time giving your feedback. We have great staff and plan to build from there. Hopefully we will see you next time you are in Kamloops. Sincerely, Bob Silverson Manager More 

Ireland
Contributor
20 reviews 20 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 23, 2014

As part of a group we were placed in this hotel. On arriving at our door the key card would not open the door. I went down to the desk, there were a number of arrivals checking in, which took a while, young lady at the desk advised me it had not been completely "programmed". On arrival eventually back to... More 

Was this review helpful? Yes
Manager17, Manager at Sandman Inn & Suites Kamloops, responded to this review

Thank you for your remarks, we work on improving our guest experience which starts with giving our staff the tools to do their jobs. I do appreciate that you found our rooms clean & comfortable and we will continue to work on the training. Sincerely Bob Silverson, Manager More 

Stafford, United Kingdom
Top Contributor
84 reviews 84 reviews
48 hotel reviews
54 helpful votes 54 helpful votes
1 of 5 stars Reviewed September 13, 2014

Went in to check in, ignored at first then the two male receptionists had to have a chat to decide who had drawn the short straw and had to serve me. Got my room key and went upstairs (no elevator) to look at the room. At the same time my wife got our two large suitcases out of the car... More 

Was this review helpful? Yes
Manager17, Manager at Sandman Inn & Suites Kamloops, responded to this review

Sorry for the delay in responding to your comment, I did not see this until now. I did repond to your e-mail that you sent to our head office but heard nothing back from you. If you can send an e-mail to my address i would like to hear from you. It is gm_kamloops@sandman.ca. I do regret the experience you... More 

Eastbourne, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 10, 2014

This was an overnight stay as part of a two day Rocky Mountaineer package. The hotel has been recently refurbished and the accommodation was actually a suite which included kitchen facilities. Very clean and comfortable. Didn't use restaurant facilities as there were many options within short walking distance in town. The hotel is very close to the train station although... More 

Was this review helpful? Yes 1
Manager17, Manager at Sandman Inn & Suites Kamloops, responded to this review

Thank you for taking your time to repsond to Trip Advisor, we hope you will visit Kamloops again & choose to stay with us on your return. Sincerely, Bob Silverson, Manager More 

Brisbane, Australia
Top Contributor
51 reviews 51 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 3, 2014

I think we were the first to stay in the refurbished hotel room. There were several things not working but the staff bent over backwards to help us and we were very happy with the service. The room was very clean, spacious, great coffee and tea (complimentary), good location as well. Pity there were no shops or stands where post... More 

Was this review helpful? Yes
Manager17, Manager at Sandman Inn & Suites Kamloops, responded to this review

Thank your for your response, we look forward to a return visit next time you are able to visit Kamloops. Sincerely, Bob Silverson, Manager More 

Lara
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 1, 2014

Recently renovated, this hotel is great, walking distance to shops and trains, comfy beds, plenty of room for cases, would stay again. It also has a very nice restaurant and nice areas for lounging in at the lobby. Very friendly staff

Was this review helpful? Yes
Manager17, Manager at Sandman Inn & Suites Kamloops, responded to this review

Thank you for taking your time to respond to Trip Advisor, we use this input to make all our Guest's Experiiences a little bit better. We look forward to your next visit to Kamloops. Sincerely, Bob Silverson, Manager More 

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