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Holiday Inn Express - Kamloops

#15 of 54 Hotels in Kamloops
Certificate of Excellence
2.5 of 5
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1550 Versatile Dr, Kamloops, British Columbia V1S 1X4, Canada
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Holiday Inn Express - Kamloops
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Ranked #15 of 54 Hotels in Kamloops
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
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215 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Doha
Top Contributor
79 reviews 79 reviews
75 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Enjoyed a one night's stay especially due to the excellent service provided by the young lady at the reception (Sharlene). We weren't entirely satisfied with our room and it was absolutely no problem moving to an alternate room which was perfect. The room had been recently renovated and was very nicely appointed and clean with comfortable bed, coffee making supplies,... More 

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Bellingham, Washington
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

My husband and I stay at HI Express hotels around the world. The majority of our stays are in the States, so maybe they have a different standard that we've become accustomed to expecting. The hotel smelled of smoke. Our room overlooked a Chevron station, which isn't a big deal, except the neon lights were shining in our room all... More 

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GeneralManager1550, Front Office Manager at Holiday Inn Express - Kamloops, responded to this review

It is with sincerest apologies that you had a less then desirable stay with us. The hotel went under new ownership last year and it was recognized that the hotel was in need of an upgrade. We are currently under renovations to improve the quality of rooms and quality of hotel as a whole. We have completed the lobby and... More 

1 review
2 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel on March 19th for an overnight stop after a long drive from Edmonton(800km) on our way home to Victoria. The first room we were offered absolutely wreaked of cigarette smoke. I'm a smoker and I couldn't believe how bad it was especially when travelling with 2 young kids. After going back to the front desk... More 

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GeneralManager1550, Front Office Manager at Holiday Inn Express - Kamloops, responded to this review

Thank you for bringing this concern to our attention, not only through this review but during your stay. I would like to apologize for the inconvenience you experienced while staying with us. I can assure you we are 100% non-smoking hotel. We will be completing a refresh of all guest rooms by the end of April and will have a... More 

Victoria BC
Top Contributor
93 reviews 93 reviews
32 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed March 6, 2015

Staff made every effort to make our stay a pleasure. New visuals on reno underway are very good. Housekeeping in this property is very good. The beds are large and comfy and the fridge is a decent size. Breakfast included is usual fare but lots of choice make it a better than most.

Was this review helpful? Yes 1
GeneralManager1550, Front Office Manager at Holiday Inn Express - Kamloops, responded to this review

Thank you for your kind comments about your stay with us. It is great to know that our hard efforts to make minimal disruption for our guest's during renovations are paying off. Your compliments on our breakfast were great to hear. We hope you will keep us in mind the next time you travel to Kamloops. Emily Chenier Guest Services... More 

New York City, New York
Contributor
12 reviews 12 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 10, 2015

We stayed overnight at the Holiday Inn Express. This was our first experience in a Holiday Inn Express. It exceeded our expectations - the room was very clean, the hotel looked new, and the staff was friendly and caring. Overall, it turned out to be a very good overnight stay option on our way to Vancouver from Banff.

Was this review helpful? Yes 1
GeneralManager1550, Front Office Manager at Holiday Inn Express - Kamloops, responded to this review

As it was your first time staying in a Holiday Inn Express, it is great to hear that we exceeded your expectations and that you enjoyed your comfortable stay. It is also nice to hear that you find our product to be new considering we are actually undergoing complete hotel renovations. We hope if you are ever back in the... More 

earth
Senior Contributor
44 reviews 44 reviews
43 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 7, 2015

A good deal from a bidding site. Hotel appeared to have just finished some renovations when I arrived, my room was fresh and clean. Location is easy, staff nice, fine breakfast, ample parking, a good deal.

Was this review helpful? Yes 1
GeneralManager1550, Front Office Manager at Holiday Inn Express - Kamloops, responded to this review

Thank you for taking the time to review our hotel. Your kind words are always great to hear. We actually have just started renovations in the lobby and will be moving up to renovate the rooms next month. It is good to know that our current product still meets guest expectations, however our new product will definitely be something to... More 

New Westminster, Canada
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 2, 2015

Holiday Inn is one of the standards for quick stays in cities when I'm traveling. In Kamloops I find the location to be convenient (close to all sorts of shopping and restaurants...and the highway), the prices to be reasonable and the staff to be friendly and professional. I have yet to have an issue with the rooms which are spacious,... More 

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GeneralManager1550, Front Office Manager at Holiday Inn Express - Kamloops, responded to this review

Thank you for your kind words. It is great to hear that you not only enjoyed your stay with us here in Kamloops but enjoy our brand overall. We all strive to provide great guest service and a product that never fails. We hope you will think of us for any future stays you may have in Kamloops. Emily Chenier... More 

Vancouver, Canada
Top Contributor
97 reviews 97 reviews
21 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed December 18, 2014

My wife and I have frequently stayed at HI Express in various cities. We expect top performance and the Kamloops hotel did not disappoint. From the fresh fruit bowl at the front desk to the 24-hr. coffee to the room itself and the quality breakfast, the hotel delivered--except for the Wi-Fi, which was uneven and annoying. Other than that, the... More 

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GeneralManager1550, Front Office Manager at Holiday Inn Express - Kamloops, responded to this review

It is great to hear such positive feedback about your stay with us. Our staff work very hard to make sure everything about our guests stay is great. I will pass on your kind words to our staff and appreciate you choosing to stay with us. We look forward to welcoming you back in the future. Emily Chenier Guest Service... More 

Vancouver, Canada
Top Contributor
109 reviews 109 reviews
25 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed December 13, 2014

I have stayed here several times while travelling through Kamloops. While not overly fancy, the hotel is conveniently located near the highway, and close to several restaurants and shopping areas. The staff is consistently friendly and helpful and the rooms are always comfortable and clean.

Was this review helpful? Yes
GeneralManager1550, Front Office Manager at Holiday Inn Express - Kamloops, responded to this review

Thank you for taking the time to review our hotel. It is great to hear such great comments about our staff and I assure you it will be passed on to our team. We will be undergoing renovations in the new year and look forward to your return to see the finished product. Emily Chenier Guest Services Manager More 

Alberta, Canada
Top Contributor
130 reviews 130 reviews
31 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed November 9, 2014

Clean, comfortable, pleasant hotel, very convenient place to stop overnight on the BC-Alberta run; nice lap pool opening up to patio in summer. Good room,quiet. Breakfast room well-stocked. Friendly, helpful reception staff. Strongly recommend this hotel.

Was this review helpful? Yes
GeneralManager1550, Front Office Manager at Holiday Inn Express - Kamloops, responded to this review

We are happy to hear you enjoyed your stay with us. It sounds like you were able to take advantage of everything our hotel has to offer. We will be starting renovations this month to upgrade our hotel and hope you will consider us in the future to see the finished product. Emily Chenier Guest Services Manager More 

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