Place has always been clean, breakfast in the morning is great - hot or cold options. Can get little cheese omelettes, or scrambled eggs, bacon or sausage (depends on day), cold cereal, pancakes, yogurt, various breads, oatmeal....
We are able to take our 3 dogs and there is only 1 flat fee.
Only issue last time was the people across...
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Sorry to hear you were disturbed by running children late at night. Please call the Front Desk should that ever happen again and our staff will deal with the situation. Our pool is open until 9:30 pm for children and 11 pm for adults, after that the pool entrance is locked.
We are a pet freindly hotel and we allow...
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First off, location and cleanliness were very good. Room was very clean and modern. Only complaint i have is the fridge is located immediately in front of the beds and mine was particularly noisy. I think it was a vibration issue because if I tilted the fridge upwards slightly it was quiet. I ended up turning the fridge thermostat to...
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Thank you for your posting. We have gone over all our fridges and made sure they are adjusted properly to avoid any unnecessary noise. As for the vent noise.......at this point we aren't sure where it was coming from. We have inspected our roof ventilations and did not find anything amiss there. We have had some pretty strong winds in...
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I have stayed at this property many times in the last 10 years. Admittedly, my main motivation is getting Priority Club points. Having said that, I have always found the staff here to be fantastic. The hotel is also clean and in good repair. It isn't brand new but there were some renovations a couple of years ago. There is...
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Thanks for taking time out to write a review. You are right, we are not the newest property in town but we did do extensive renovations in 2010 and our pool was renovated this month and looks spectacular. We installed 37" flat screens in December 2011 and they have been appreciated by our guests. We do have great staff and...
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My husband and I went to Kamloops for our son's 25th birthday and had some not so good experiences with a few of the Hotels in Kamloops, we decided to try the Holiday Inn Express and it was the best desicion we made, the front desk attendant was very professional but yet very personable she was fast and efficient, the...
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Thank you for giving us a try and for posting your positive experience while staying here. Everyone here works very hard to exceed our guest's expectations and it is uplifting to receive reviews such as yours. We hope to see you again on your next trip to Kamloops.
Christina Lutterman
General Manager
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I do not write reviews but after I have read some of the reviews on this site I felt obliged to add my two cents. I travel alot for work, staying in hotels about 75-100 nights per year. HI Express in Kamloops is one of my favorite hotels due to the very friendly staff, the rooms are always clean. The...
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Thank you for your very kind posting. I will pass your comments on to our staff, they truly appreciate hearing from our guests that their work is valued. We have a large number of business travellers staying with us repeatedly and we are grateful for their patronage. The new flat screens are a great improvement and we have had many...
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Be aware that this hotel charges a $30 pet fee and they only allow you to stay on the 1st floor which is their designated pet floor?? Why the fee if they only use these rooms for pets??
We booked our room online and the rate did not state that there was this $30 fee they just sprung it on...
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The reservation in question was made by the guest through our website. To the right of where the reservation information is entered, on the first page, is " Pet Policy" the information states:" $30 charge per stay. Limited number of rooms. Please call hotel direct to book. Pet deposit amount 30 CAD per stay"
We are a pet friendly hotel...
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Not a team friendly hotel. Felt unwelcome, checked our room for damage before we could check out. Appaling. Don't stay here! not acceptable cleaning service, lack of hot water. Gave a garbage bag and asked to do our own room garbage. Manager not customer focussed, didn't care. Terrible experience, bad general manager.
I will not go into details regarding this posting. I believe most travellers will be able to read between the lines and appreciate that the Holiday Inn Express Kamloops is a hotel that upholds standards that most travellers value and appreciate.
Christina Lutterman
General Manager
Holiday Inn Express Kamloops
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UPON RESERVATION GUESTS WILL RECEIVE A TWENTY FIVE DOLLAR GIFT CARD TO BE USED AT OUR ABERDEEN MALL THIS WILL START YOU OFF TO A SHOPPERS DELIGHT IN KAMLOOPS SHOP AT HUDSON BAY SEARS FUTURE SHOP COAST MOUNTAIN SPORTS
You must physically stay a night before getting your gift card??? Even though the hotel has a cancellation policy that ensures...
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As noted this hotel is a little pricey in the summer but its rates mirror the same tiered CI and BW Plus. Great location, nice rooms and my favorite breakfast of the major mid tier chain hotels. I can't justify the $40-$50/night difference compared to the Quality Inn in the peak season but will spend the extra $20 in the...
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Yes, you are right - we are competitively priced with properties of the same quality as ours and we work very hard at staying that way. Our free breakfast is outstanding and we are looking forward to introducing some new breakfast items in 2012. The pancakes that were added this year are a guest favorite.
Regards,
Christina Lutterman
General Manager
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Grounds are an overgrown Weed Patch. Beds are old and hard, TV look like 20 year old with poor reception. Air Cond are old and complicated to operate and have dirty filters.
There are much better properties in Kamloops with a better value give this place a miss.
I chose this place as I frequently use Holiday Inn Express and...
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While the TVs are the old style they are definitely not 20 years old. We went through extensive renovations in 2010 and all case goods were replaced as was the hallway carpets and all walls were repainted. The TVs will be replaced prior to the end of 2011 with flat screens. Our lobby computer for guest use has a printer...
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