Ok, I had to stay in this hotel for 2 nights. My ranking of "poor" is based on the expectations of a 3 star hotel. Location - First of all, Duncan is pretty small so I'd think most of the hotels are pretty well located. This hotel was off the main highway and beside a Tim Horton's and a Coldstone.... More

We stayed at the Best Western Cowichan Valley for 4 nights last week. The staff are super friendly and welcoming. We took our 2 small dogs and they were greeted and given treats every time we came in and out! The rooms are spotlessly clean, staff in the restaurant are warm and friendly. This is a busy hotel, if you... More

I'm only give this hotel 3 stars because although it was very clean it was not the best place I've stayed at. The hotel has had some renovations such as new linens, beds, carpeting, furniture and flat screen t.v's. A nice touch for members of Best Western was the welcoming bottle of water and chocolates. I appreciated the gesture which... More

We stayed at the Best Western Cowichan Valley Inn for one night. Upon arrival they give you a bottle of water and some chocolates, very nice touch! The Rooms are clean and very comfortable, they have all the ammenities you might need. We had some issues with our remote control and front desk came up emmediately to help us. We... More

We stayed at the Valley Inn for 4 days and it was a treat. The hotel has been refurbished and the rooms were beautiful. The staff is what makes this hotel. We had several problems with Air Canada on this trip, right down to lost luggage and then having it returned soaking wet ON THE INSIDE. We also booked their... More

Checked in near midnight and received some of the best service ever! Including a gift bottle of water and some decadent chocolates!

Drive another 15 minutes and spend a few mire dollars to stay at the best western chemanus. This hotel us old. The doors don't close properly, we found garbage behind the night stand, the very loud AC woke me up every half hour, the plumbing is loud, etc. The on site pub is nice, there is a Tim horton's next... More

I am currently here at the hotel now and felt compelled to write a review about this hotel. I checked into my room and found an ever-so-slight cleaning issue and asked the desk clerk for a cleaning rag and he would not let me have one.....he insisted on changing rooms for me! There was no doubting my complaint, or checking... More

I agree with the positive reviews for this establishment. Courteous and helpful staff. Very pleasant letting us check in early--yest the rooms are all clean. Good quality rooms and clean. Nice restaurant and very pleasant waitresses at dinner and breakfast with good food and reasonable prices. Even though our room was on the highway side of the road, the noise... More