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Red Deer Lodge Hotel and Conference Centre

4311 49th Avenue, Red Deer, Alberta T4N 5Y7, Canada
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Red Deer Lodge Hotel and Conference Centre
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Red Deer Lodge Hotel and Conference Centre
Red Deer Lodge Hotel and Conference Centre
Red Deer Lodge Hotel and Conference Centre
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177 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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    (46)
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Edmonton, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

The entire staff are friendly and willing to help. The restaurant staff were greeting us each time we walked through the hotel and the front desk staff was always willing to offer any help or offer any services. The atmosphere was very calming and relaxing, and having the bright open sky light near the pool made the hotel seem even... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

The service was very pleasent, but the carpets in the room where gross and the shower was horrible! It takes forever to get it at the right temp. The bathroom sink pluge kept getting stuck as the drainer leaver was broken so we had to go under the sink to fix it several times......the T.V.'s r pretty old. The elevators... More 

Was this review helpful? Yes 1
Red Deer
1 review
5 of 5 stars Reviewed 3 weeks ago

The desk staff were wonderful. Rooms were very clean and comfortable. Didn't have the opportunity to eat there or use pool, etc. But would have no hesitation in doing so. Location was close to a grocery store and a few restaurants so we could just walk if we desired. Only downside was our room overlooked the roof so view wasn't... More 

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Shirin P, Manager at Red Deer Lodge Hotel and Conference Centre, responded to this review

Dear liettad2015, Thank you so much for such a positive comment about your stay with us. The hotel and the team are undergoing some changes and I am so glad to see that these changes are being noticed by our guest. Your review has definitely been a boost to our team and their efforts. Thank you once again for taking... More 

Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Very convenient location downtown. Room was dark and dimly lit (dark brown drapes, carpet and lampshades), and was not cleaned 1 of 3 days. Noticeable cigarette burns on TV and plastic ice bucket, sticky splash marks on credenza front. Landscaping indoor and out needs major revamp (the parking lot is dusty gravel mostly and the lush poolside plantings need renovation.)... More 

Was this review helpful? Yes 1
Shirin P, Manager at Red Deer Lodge Hotel and Conference Centre, responded to this review

Hello tu20152015, Thank you for your review of your latest trip to the Red Deer Lodge Hotel. I agree with you the Hotel could use a refresh in the rooms including the carpets. I apologize for the room cleanliness concerns. We may not have new furniture but we do have expectations of our teams to keep the product as clean... More 

Edmonton, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 26, 2015

Everything is old! Room has a pre-90s TV. The carpet though out is old and warn out. They advertise dinner is available in the Botanical restaurant. Dinner is your choice of 3 entrees. The hotel needs painting through out as well.

Was this review helpful? Yes 1
Shirin P, Manager at Red Deer Lodge Hotel and Conference Centre, responded to this review

Hello Kathy A, Thank you for your review! I completely agree with your statement for a need for change for our hotel and I am very pleased to inform you that the hotel including the restaurant is undergoing positive changes on a daily basis. With a new vision in mind along with the support from our team and our valued... More 

Edmonton
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 13, 2015

We've enjoyed staying at this hotel with our family for sports tournaments int he past. This year they changed their cancellation policy to 72 hours and we didn't realize it. We often don't get our tournament schedule until 48 hours before the tournament, so this year when I received our schedule and was going to cancel our first night I... More 

Was this review helpful? Yes 1
Shirin P, Manager at Red Deer Lodge Hotel and Conference Centre, responded to this review

Hi Ken_and_michelle Thank you for expressing your concerns about our cancelation policy for group bookings. When the group bookings were confirmed, the cancelation policy was discussed with the group coordinator and a signed contract was also received which outlined all the policies of the group booking. I sincerely apologize if this was not communicated to the group members by the... More 

Strathmore, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 7, 2015

After a disappointing stay in August 2014 (many service and room defects), my family was offered a one night stay on a gift certificate - expiring July 2015. We have a funeral to go to (May 9th) and planned to use our certificate as the drive home was too far afterwards. We are now told the hotel will not honour... More 

Was this review helpful? Yes 3
Shirin P, Manager at Red Deer Lodge Hotel and Conference Centre, responded to this review

Hello Grace S, We are really sorry to have disappointed you with your request. With the change in ownership and system we are unable to find the records from the previous stays in order to honor what was promised to our guest by the previous management. We hope that you understand our concerns and we greatly appreciate your patience in... More 

Medicine Hat, Canada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed April 23, 2015

The place has deteriorated badly . It was going done hill with age before new owners but now really slipping. No bars/lounge, used to be very popular with guests, no food service after 2:00PM. The tvs are the worst I have seen and are probably 30 years old and extremely poor picture. The morning free buffet was about middle of... More 

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Shirin P, Manager at Red Deer Lodge Hotel and Conference Centre, responded to this review

Hi sammy1222 We are very pleased to inform you and all our guests that the Botabica Garden Restaurant will now be open for evening service as well. We apologize for the inconvenience this has caused you in the past and we are very excited about the new changes that are coming through at the hotel as well as in the... More 

Red Deer, Canada
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 20, 2015

Great setup in suite for a family. Ridiculously OLD tv in all the rooms. Quite embarrassing that they would even still have those old tube TVs! Hard to get your room cleaned. Some days they just didn't do our room. Other days we called down and they said they would do it and then we came back and it wasn't... More 

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Shirin P, Manager at Red Deer Lodge Hotel and Conference Centre, responded to this review

Hello alyson20152015 Thank you for taking the time and expressing your concerns with us, your comments have been noted and discussed with the respective departments. We take pride in the service we provide and I am very sorry to hear that you were not able to satisfy your needs during your stay with us. I hope that you will give... More 

Red Deer, Canada
1 review
4 of 5 stars Reviewed April 11, 2015

This hotel was full class in its day. I am disappointed that there is no restaurant after two pm and the maid service was not the best. The wi-fi was difficult to work. The breakfast was good. Everyone enjoyed the pancake "printer" maker.

Was this review helpful? Yes
Shirin P, Manager at Red Deer Lodge Hotel and Conference Centre, responded to this review

Hi Linda R We are very sorry to hear that your experience at the hotel was not as expected. I am very pleased to inform you that our restaurant will be reopening in the evening for all our guests with some exciting changes and Menu. We hope that you will give us another opportunity to make this right for you. More 

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