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Red Deer Lodge Hotel and Conference Centre

4311 49th Avenue, Red Deer, Alberta T4N 5Y7, Canada
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Red Deer Lodge Hotel and Conference Centre
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Red Deer Lodge Hotel and Conference Centre
Red Deer Lodge Hotel and Conference Centre
Red Deer Lodge Hotel and Conference Centre
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172 reviews from our community

Traveler rating
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43
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Edmonton
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We've enjoyed staying at this hotel with our family for sports tournaments int he past. This year they changed their cancellation policy to 72 hours and we didn't realize it. We often don't get our tournament schedule until 48 hours before the tournament, so this year when I received our schedule and was going to cancel our first night I... More 

Was this review helpful? Yes 1
Shirin P, Manager at Red Deer Lodge Hotel and Conference Centre, responded to this review

Hi Ken_and_michelle Thank you for expressing your concerns about our cancelation policy for group bookings. When the group bookings were confirmed, the cancelation policy was discussed with the group coordinator and a signed contract was also received which outlined all the policies of the group booking. I sincerely apologize if this was not communicated to the group members by the... More 

Strathmore, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

After a disappointing stay in August 2014 (many service and room defects), my family was offered a one night stay on a gift certificate - expiring July 2015. We have a funeral to go to (May 9th) and planned to use our certificate as the drive home was too far afterwards. We are now told the hotel will not honour... More 

Was this review helpful? Yes 2
Shirin P, Manager at Red Deer Lodge Hotel and Conference Centre, responded to this review

Hello Grace S, We are really sorry to have disappointed you with your request. With the change in ownership and system we are unable to find the records from the previous stays in order to honor what was promised to our guest by the previous management. We hope that you understand our concerns and we greatly appreciate your patience in... More 

Travelers are raving about these Red Deer hotels

Medicine Hat, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The place has deteriorated badly . It was going done hill with age before new owners but now really slipping. No bars/lounge, used to be very popular with guests, no food service after 2:00PM. The tvs are the worst I have seen and are probably 30 years old and extremely poor picture. The morning free buffet was about middle of... More 

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Shirin P, Manager at Red Deer Lodge Hotel and Conference Centre, responded to this review

Hi sammy1222 We are very pleased to inform you and all our guests that the Botabica Garden Restaurant will now be open for evening service as well. We apologize for the inconvenience this has caused you in the past and we are very excited about the new changes that are coming through at the hotel as well as in the... More 

Red Deer, Canada
2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 20, 2015

Great setup in suite for a family. Ridiculously OLD tv in all the rooms. Quite embarrassing that they would even still have those old tube TVs! Hard to get your room cleaned. Some days they just didn't do our room. Other days we called down and they said they would do it and then we came back and it wasn't... More 

Was this review helpful? Yes
Shirin P, Manager at Red Deer Lodge Hotel and Conference Centre, responded to this review

Hello alyson20152015 Thank you for taking the time and expressing your concerns with us, your comments have been noted and discussed with the respective departments. We take pride in the service we provide and I am very sorry to hear that you were not able to satisfy your needs during your stay with us. I hope that you will give... More 

Red Deer, Canada
1 review
4 of 5 stars Reviewed April 11, 2015

This hotel was full class in its day. I am disappointed that there is no restaurant after two pm and the maid service was not the best. The wi-fi was difficult to work. The breakfast was good. Everyone enjoyed the pancake "printer" maker.

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Shirin P, Manager at Red Deer Lodge Hotel and Conference Centre, responded to this review

Hi Linda R We are very sorry to hear that your experience at the hotel was not as expected. I am very pleased to inform you that our restaurant will be reopening in the evening for all our guests with some exciting changes and Menu. We hope that you will give us another opportunity to make this right for you. More 

Calgary, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 9, 2015

We had a fairly good 2 night stay at the Red Deer Lodge. It is showing it's age but I found the rooms, pool, and general area incredibly clean. The beds had crisp white bedding, and nice comforters and pillows and the room was very quiet. The one issue and I am not sure I can fault the hotel, is... More 

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Shirin P, Manager at Red Deer Lodge Hotel and Conference Centre, responded to this review

Hello N B Thank you for sharing your experience of your stay at the Red Deer Lodge with us. I am very pleased to hear that the guest services team was able to take care of your needs promptly and that you were able to enjoy the complimentary breakfast with the variety of food, coffee and juices as well. I... More 

Pincher Creek
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 18, 2015

We had two rooms for our family on the 10th Feb.last time we stayed there,we like the location,the room was only average for cleanliness,this stay was better,no fault with the room or any of the staff,the staff were good last time as well.Last time the carpet was terrible,stained and a tobacco odor.The only fault this time was the breakfast,cold diced... More 

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Salim B, Manager at Red Deer Lodge Hotel and Conference Centre, responded to this review

Hello frankw2, Thank you for taking the time to review our hotel. we are very pleased to inform all our guests that we are in midst of making changes to the service we provide to you and suggestions such as yours helps us understand our guest needs better. Thank you for noticing the improvements we have made so far and... More 

Edmonton, Canada
Top Contributor
52 reviews 52 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed January 17, 2015

We stayed here while in town for a swimming competition. The hotel hosted clubs from all around the province and also had two other conventions within the hotel. They were so under staffed, our meals took 2 hours for 8 of us to eat, there was only ever two wait staff in the restaurant the entire weekend. The rooms were... More 

Was this review helpful? Yes 1
Tofield, AB
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 6, 2015

We stayed for 2 nights, the price point did not match up with the quality. The staff at the front desk were excellent, very accommodating. Comes with a "free" breakfast buffet which was not bad on the first morning, but the next morning was not so great. This hotel needs a face lift, new beds, new TV's, carpets were dirty,... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed December 18, 2014

The staff are attentive without getting in the way. I found that staff showed no hint of that discontent that can often be in people that are at work and would rather be els-ware. It was like staying with a happy family. Thanks for the stay.

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