Both my sons minor hockey team and my daughters college team use the service plus for all there tournaments out in red deer, and every time ive bin there the staff was great there are alot of rules but it is understandable most hotels dont even rent to teams because of the problems 20 kids in one place can cause.... more

We came to Red Deer for a motorcycle show that my husband was in. When I called they only had smoking rooms left, or we could upgrade to an exec. suite that slept 4. The room was big enough, a king bed for the adults. But the hideabed was brutal, could barely pull it out and it was all cockeyed... more

The front desk is friendly and helpful. The continental breakfast included fruit and yogart in addition to breads and pasteries and cereals (no whole grains). The seating area is one of the largest I've ever seen. The pool is the landing pad for the waterslide. The room had two queen beds (thin sheets), TV, desk, small fridge, microwave, and coffee... more

If you are a hockey team - DO NOT even consider staying here! We were all treated horribly and it is obvious the staff and management DO NOT want sports teams staying here. Our children who are ages 10/11 were treated like criminals for walking up and down the halls. Our children and adults were yelled at, sneered at and... more

If you are a hockey team, don't even consider this hotel. It was very clear from the moment we walked in the door we were not welcome. The front desk staff were curt and borderline rude. The Manager made inappropriate comments about the behaviour of children he didn't even know. It was a though they were prepared for a battle.... more

We had a great time at the service plus. They served a great breakfast which had everything from chocolate chip muffins to fruit. They also give you 10% of at the Mohave grill which is next door. For cheap and fast eats the Tim Hortons is next door. For you American folks Tim Hortons is a fast food outlet in... more

Being a ex-Whistler hotel industry employee, I must say that my expectations of front desk employees and housekeeping are critical. I have found the staff of this hotel to be above and beyond what i expected. Quick, friendly check-in and well organized front desk able to answer all my questions and needs....very thoughtful housekeeping staff made my week at this... more

Poor, poor, customer satisfaction. Rude desk staff and management. more