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Sheraton Red Deer Hotel

#12 of 27 Hotels in Red Deer
Certificate of Excellence
3.5 of 5
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3310 50 Avenue, Red Deer, Alberta T4N 3X9, Canada
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Breakfast for 2 Included
Sheraton Red Deer Hotel
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Ranked #12 of 27 Hotels in Red Deer
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
EasyBurner Edmonton AB
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291 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edmonton AB
Contributor
20 reviews 20 reviews
12 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed on a Friday night of a weekend convention we were attending. We couldnt get a room for both Friday and Saturday.Likely my fault, but the hotel was severely overbooked. People with confirmed reservations were sent to other hotels. Sheraton covered their costs but some people I spoke to were still unhappy with the inconvenience. Our room was Ok,... More 

Was this review helpful? Yes
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Thank you for giving us your honest feedback on your time with us at the Hotel. I am pleased to hear you enjoyed your convention with us and that you found your room accomodating. We apologize for the disturbance from the parking lot below and we are working towards a solution to these issues for our guests. We recently did... More 

Airdrie, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

Overwhelmed by the service and quality we experienced. Everything from the Front Desk, to the room, to the Hospitality Suite, to the quality of the F/B was fantastic. Highly recommended, will be back.

Was this review helpful? Yes
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Thank you for your kind review. We are so pleased to hear you had a pleasant stay with us here at the Sheraton Hotel and we look forward to your return! More 

Red Deer, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the Sheraton Red Deer on April 9, 2015. We checked in to a room with a Jacuzzi on the 13th floor. Filled the tub with water to find hair floating in the water and when we got in there was grit on the bottom of the tub. Had to drain the tub and clean... More 

Was this review helpful? Yes
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Thank for taking the time to bring these matters to our attention. I am so sorry to hear your experience in our Jacuzzi Suite was not up to par, and that the matter was not handled better when brought to the attention of our staff. I assure you this is not the level of customer service we strive for here... More 

Lacombe, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We loved our room and found the front desk staff wonderful and very pleasant. Our experience with the club lounge was terrible. When I asked for coke with my drink she said she was out and when I asked for ice, she said she was out. I thought she could go to the ice machine, theyre available all night. The... More 

Was this review helpful? Yes 1
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Thank you for taking the time to respond to our hotel and give us your feedback on your experience with us. That's wonderful news that you enjoyed your room and that our front desk staff was so accomodating. I am sorry to hear your experience with our Club Lounge was less than impressive, as was your time in the lounge.... More 

Knoxville, Tennessee, United States
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 19, 2015

Stayed here as a part of a conference and was quite pleased. The service was excellent throughout my time there. The internet connection was strong and made working while there easy. The meals provided with the conference were great.

Was this review helpful? Yes 1
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Thank you for your response to your conference here at the Sheraton Red Deer Hotel. We strive to create a welcoming atmosphere for both our business guests, and our guests traveling for pleasure. We are thrilled to hear your event was a success and you found our hotel and conference resources so efficient and effective. We're look forward to your... More 

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 26, 2015

Bought a night on Hotwire.com. Comfortable king size bed. Large room with chairs and a desk. Service was pleasant. Room service and rental movies were very expensive. We chose to order in from Boston Pizza instead. The hotel is doing renovations to enclose the pool area. We were not disturbed at all. We requested a room away from the elevator... More 

Was this review helpful? Yes
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Thank you for reviewing your stay and we are pleased to hear you enjoyed your stay with us here at the Sheraton Red Deer Hotel. We always try and treat our guests to a great experience when staying away from home and are always glad to accomodate our guests requests when possible. If you are interested in joining our SPG... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 21, 2015

Thanks Sheraton, this is a quiet, clean, well decorated, friendly hotel. The rooms are comfortable and well furnished. The meals and drinks are of a high standard, dining area, snack bar and the lounge bar offer a good homey welcome to tired visitors to the area. When I had to leave early on the second day of my stay for... More 

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Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

The staff at the Sheraton Red Deer Hotel are delighted that you enjoyed your stay with us and found our many onsite amenities accomodating to your needs. We are sorry to hear that you had to cut your time with us short due to a family emergency and we hope all is well. More 

Red Deer, Canada
Top Contributor
201 reviews 201 reviews
43 hotel reviews
299 helpful votes 299 helpful votes
3 of 5 stars Reviewed February 21, 2015

First the good. Rented the hot tub suite. The room was nice. Comfy bed. The hot tub was full size, not some two person jet tub. The staff at the front desk was good. Now the not so good. When you're paying a premium for club services, you expect those services. We go to the club, no hors d’oeurves were... More 

Was this review helpful? Yes 2
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Hello BrWayne, We appreciate you chosing the Sheraton Red Deer for your stay and we value your feedback. I'm pleased to hear you like the hot tub suite and our front desk staff was very helpful. I'm sorry to hear of your underwhelming experience with our Club Lounge. We apologize for the lack of amenities in your suite and the... More 

Lethbridge, Alberta
Top Contributor
149 reviews 149 reviews
49 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed February 16, 2015

I'll start with the nice stuff. Clean hotel that was well laid out. Staff was helpful and polite. Location is very helpful and nicely placed. Comfy sleep each night in the beds. A selection of the bad is: The bar is heard as high as the 13th floor on the East side Only two elevators and the stairs are really... More 

Was this review helpful? Yes
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

We appreciate you giving us your feedback of both the highs and lows of our hotel and we were certainly take your comments into review going forward. We do our best to minimize the impact they nightclubs have on our guests stay and we are truly sorry that you were negatively affected by their noise. If there is anything we... More 

Brooks, Alberta, Canada
Contributor
13 reviews 13 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 14, 2015

I recently visited Red Deer, AB for a conference and chose the Sheraton. A slight overcharge on my corporate Visa was quickly fixed and an upgrade room provided as compensation. I found dealing with this hotel's staff very easy and professional. The room was comfortable and spacious. Though the hotel is older, an obvious effort has been made to modernize... More 

Was this review helpful? Yes
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Thank you for taking the time to give us your feedback from your stay at the Sheraton Red Deer Hotel. We are pleased to hear you enjoyed our many on-site amenities and found your room comfortable. We look forward to your next visit! More 

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