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Sheraton Red Deer Hotel

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3310 50 Avenue, Red Deer, Alberta T4N 3X9, Canada
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Sheraton Red Deer Hotel
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335 Reviews from our TripAdvisor Community

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Edmonton Alberta
Level Contributor
88 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent several nights at the Sheraton and found the rooms to be spacious, clean and the beds and pillows were extremely comfy. This hotel has many amenities, pool, sauna, shops, restaurants and lounges. VLT lounge has 25 machines and has munchies at happy hour. Opted for the Premium Club upgrade and for the $$$ its well worth it. Included in... More 

Helpful?
Thank Radar911
Edmonton, Canada
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Communication meltdown. From the moment we entered the hotel the front desk receiving staff were in the dark, ill, or misinformed and seemingly unwilling to accept responsibility for their failings and communication issues. We were a large group in town as organizers and event staff for the ACMA awards. This hotel is even a sponsor of the event making their... More 

Helpful?
Thank Zaytajett
Lisa F, Director of Sales at Sheraton Red Deer Hotel, responded to this review

Thank you for providing your feedback regarding your stay with us for the ACMA Awards. I do apologize for the issues that you have mentioned regarding the guestrooms for your group and the billing concerns. We have a variety of processes in place to ensure that names of guests and their billing instructions for groups are correctly followed. I am... More 

Whitecourt, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The Hotel is in a nice location in Red deer. Prices were good. It has a huge conference centre that is great for big venues. The little café they had has good hot chocolate and was not too pricey. The back side is the quieter side so we would recommend that option if it is available.

Helpful?
Thank Del R
Lisa F, Director of Sales at Sheraton Red Deer Hotel, responded to this review

Thank you for your feedback regarding your stay with us. I'm glad that you enjoyed your time with us and appreciate you providing other guests with information that they will find useful. I hope that you will visit us again on your next trip to Red Deer. More 

San Antonio, Texas
Level Contributor
71 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Clean hotel, easy check-in, exceedingly friendly, conference center, shops, coffee shop, lobby bar (waitress found an obscure basketball game we wanted to watch), nice restaurant. Good rooms... probably the most comfortable bed and pillows of any hotel I've stayed in over the last 6 months... including some very nice hotels. Shower low flow (boo) and not enough hot water, sink... More 

Helpful?
Thank TravelSmartAndOften
Lisa F, Director of Sales at Sheraton Red Deer Hotel, responded to this review

Thank you for the feedback that you have provided from your stay with us. We agree that our Sheraton Signature Beds are the best so I'm glad you enjoyed your sleep. I apologize that the water for your shower wasn't hot and the issue with the sink. I hope that you did inform our front desk or maintenance team when... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

The Sheraton Red Deer is a clean hotel, with very polite staff, plenty of amenities of all sorts (enjoyable lounge, shops, restaurants in and around the vicinity) and excellent customer service. The pool is saline instead of chlorine too, which is great. I will definitely stay here again.

Helpful?
Thank Alicia M
Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

I can't believe no one wrote about the fact there is a nightclub attached to this building and from 9 until 3 am you get to hear the bass from the super loud sound system. Worst place for a hotel ever!! On top of that, our heater in our corner suite sounded like a 747 taking off. But the best... More 

Helpful?
Thank Laurie A
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Hello Laurie A, I am sorry to here you did not have a pleasant stay with us. We have several onsite amenities in our hotel from a hair salon, clothing store, to a nightclub which for many guests visiting our hotel is an attraction as a one-stop-shop. I am sorry that this was not the case for you. We apologize... More 

2 reviews
5 of 5 stars Reviewed January 5, 2016 via mobile

Walking into the hotel is beautiful, the elevator confused me the first time I got in, then had a laugh over the clearly marked sign indicating how to use it, going down the hallway to my room; everything looked really clean, new carpet look. Then I got to my room and honestly was impressed. The ceiling to floor shower is... More 

Helpful?
Thank Kaylin N
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Hello Kaylin N! Thank you for your wonderful review of the Sheraton Red Deer Hotel. We love to hear when our guests have had a pleasant experience at our hotel and feel that our associates have not only provided a comfortable stay, but have extended special touches that make our guests experiences a memorable one. Thank you for choosing the... More 

Calgary, Canada
Level Contributor
45 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed December 30, 2015

Stayed at this property for one night while attending an event hosted at the hotel; although we had a room with access to the Club Floor and the room was very clean and comfortable (small but quite nice), the rate was extremely high for what they offer. The hotel is located in a nice area close to bars and restaurants,... More 

Helpful?
Thank VVegas76
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Hello VVegas76, Thank you for reviewing your time with us. I'm sorry to hear that you did not find our accommodations up to the standards you were expecting but did find our hotel clean and comfortable and our location convenient to your needs while staying in Red Deer. We strive to provide our guests with a pleasant stay while staying... More 

Calgary, Canada
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed December 15, 2015

My third stay here over the last couple years. Each time my experience has been consistent with courteous staff and rooms that are clean and quiet. Parking (as I think everywhere in RD) is outside (kind of a bummer in winter). All-in-all, a nice comfortable place to hang your hat at the end of the day.

Helpful?
Thank CalgaryMomDoc
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Hello CalgaryMomDoc, We are honored that you continue to choose the Sheraton Red Deer Hotel when you visit. We're pleased that you find our services accommodating and consistent - which is key to making our guests feel taken care of. We must agree, the winter weather is always a tricky element to work with in Alberta, especially when it comes... More 

Stettler, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 13, 2015

It was nice to have a quiet sleep here as the traffic can be noisy at times. The rooms appear to be updated and quite sound proof. Pleasant people at the check in too. There was a small cafe that had good hot chocolate and pastries. Not too busy either.

Helpful?
Thank Laurine B
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Hello Laurine B, We are pleased to hear your had a pleasant and restful stay at the Sheraton Red Deer Hotel. We are very proud of our many onsite amenities such as our in-house restaurant the R&R Grill, as well as Joe's Café which I believe is where you got your hot chocolate and pastries - the perfect holiday treat!... More 

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