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All 25 Red Deer hotels

Sheraton Red Deer Hotel

3.5 of 5 Hotel   |   3310 50 Avenue, Red Deer, Alberta T4N 3X9, Canada
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72%
Ranked #9 of 25 Hotels in Red Deer
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
D W Medicine Hat, Canada
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255 reviews from our community

Traveler rating
    91
    94
    41
    14
    15
See reviews for
29
40
11
127
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

I thought that maybe since this hotel is an spg hotel the rating might have been due to picky guests but I'm surprised it's even rated this high!! I waited over 20 minutes to check in because there was only 1 girl working at the front desk. Once i got to finally leave the lobby i saw the disgusting hallways... More

Was this review helpful? Yes 2
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Thank you for taking the time to review our hotel and bring these comments to our attention. We appreciate your loyalty to the SPG program and I am sorry to hear your experience with us was not to the standards we strive for here at the Sheraton. I will be sure to forward on your comments to the appropriate departments... More

Medicine Hat, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Lovely well appointed and clean room, convention facilities more than capable of handling our event. Staff friendly and went over and above with any of my requests. The King sized bed was one of the most comfortable hotels that I have slept in and that list includes the Marriott hotel beds as well.

Was this review helpful? Yes
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Thank you for your review - we are very pleased to hear you enjoyed your time here with us and your convention was a success! We look forward to having you visit us again. More

Edmonton
Top Contributor
62 reviews 62 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 1 week ago

I attended a conference at this hotel over past few days. While the rooms were nice, but hot and when the a/c kicked in during the night it woke us up every time. We had no maid service after requesting it 2 times. They did bring us new towels, but nothing was ever done with the rest of the room.... More

Was this review helpful? Yes 3
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Thank you for bringing us your feedback on your stay. I apologize for any issues you experienced during your stay and I will be following up with the correct departments regarding your review. We do understand the inconvenience of our elevator upgrades, but I am happy to announce their renovations are now complete and we both our elevator fully operational... More

Calgary, Canada
Senior Contributor
47 reviews 47 reviews
29 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Check in was somewhat a smooth process and the girl was attempting to be helpful. When I inquired if there were any king rooms in the tower over a king in the 'older' yet remodelled part I was told no there were not. I decided that I was okay to go to the 'older' part but asked that I be... More

Was this review helpful? Yes 1
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Hello Katey2319, I am sorry to hear that your stay with us was not up to the quality of experience we strive for here at the Sheraton. I appreciate you taking the time to review your stay and bringing these matters to our attention. Although being under renovations does come with it's inconveniences, we still aim to make our guests... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Nice room, but public areas, halls, elevator need to be vacuumed a little more often. Halls and room to room noise was loud. Lounge in Lobby was good - both food and service. The club level was average food. Great service in the club, though. Front desk was very helpful

Was this review helpful? Yes
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Thank you for reviewing our hotel, we appreicate your comments. I am glad to hear our staff made you feel welcome and attended to. I will be sure to forward your comments regarding ways we can improve our establishment. More

Senior Contributor
37 reviews 37 reviews
22 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here for a conference and it was extremely convenient to stay in the hotel where the conference was. One down side to the hotel was that only one of the elevators was working so it made getting up to your room extremely difficult but this is only a temporary problem as it should clear up once the 2nd... More

Was this review helpful? Yes 1
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Thank you for taking the time to respond to your stay at our hotel. and I am happy to hear you enjoyed your stay. I apologize that you had a noisy experience at our hotel and that the one elevator was out of order. We plan to have both our elevators up and running again this month which will alleviate... More

Rossland, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed here many times and the quality is going downhill quickly. Very loud on weekends as you hear the bass from the nightclub below (closes at 3am). Also, the only hotel with meeting rooms so lots of parties, weddings and events which leads to no parking, tons of people partying in the rooms and very dirty in public areas. Has... More

Was this review helpful? Yes 2
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Dear JohnnyP944, I'm sorry to hear you had a disappointing experience with us on your last visit. We strive for a higher level of hospitality at our hotel, and I apologize that this was not your experience. I will be sure to pass these comments onto our housekeeping staff, as well as our Director of Operations. If there is anything... More

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My wife and I arrived @0530 Sept. 5th 2014 . Staff was was friendly . We were given a king on the 1st floor .After arriving in the room I really thought I had entered the twilight zone. Our view was excellent if you go for that work shed, mud and caged in area look . We fortunatly had all... More

Was this review helpful? Yes 2
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Hello Barry, I am sorry to hear that your experience at the Sheraton was not the level of quality we strive for here at our hotel. I completely understand that the rooms facing our pool renovations do not have the most scenic views at the moment, but I assure you this is only temporary as we upgrade our facility to... More

Edmonton, Alberta
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here one night in July 2014 as we were in Sylvan Lake for the weekend. We booked this hotel last minute, I was actually shocked that they were pet friendly! We got here around 11:30 p.m. at night and check in was easy, the lobby was empty. Front desk staff are friendly and liked our dog :) The... More

Was this review helpful? Yes 1
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

We are always glad to accomodate our guests needs such as having a pet-friendly hotel for those traveling with their furry-companions. I'm glad to hear that he enjoyed the bed so much! Unfortunately, one of our elevators is shut down to due to upgrades, but we are hoping to have both elevators operational this month. We apologize for any inconvenience... More

Canada
Top Contributor
84 reviews 84 reviews
48 hotel reviews
271 helpful votes 271 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for 1 night in a 2 queen room on the 13th floor. Chose the hotel as it was well located to a sporting event we were participating in, it is dog friendly, price was fair and we are SPG members. The hotel is centrally located in Red Deer with easy access from highway 2. There are so many... More

Was this review helpful? Yes
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

We appreciate your great review of our hotel and are pleased to hear you enjoyed your stay with us and found our location convenient and accommodating. We completely understand the effects of our elevator renovations on our guests and we apologize for any inconveniences you occured due to delays. We are anxiously anticipating the elevator upgrade completion this September, followed... More

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Additional Information about Sheraton Red Deer Hotel

Address: 3310 50 Avenue, Red Deer, Alberta T4N 3X9, Canada
Phone Number:
Location: Canada > Alberta > Red Deer
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Red Deer Hotel 3.5*
Number of rooms: 241
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Also Known As:
Capri Centre Hotel
Sheraton Red Deer Hotel Alberta

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