Sheraton Red Deer Hotel (Alberta) - Hotel Reviews

Also Known As:: Capri Centre Hotel; Sheraton Red Deer Hotel Alberta

Address: 3310 50 Avenue, Red Deer, Alberta T4N 3X9, Canada

Phone Number:

Region: Canada > Alberta > Red Deer

Amenities:

Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

#4 Family Hotels in Red Deer

#7 Business Hotels in Red Deer

Price Range: $$

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: Centrally located in Red Deer with easy access to highway 2, Sheraton Red Deer Hotel has completed a $12 Million renovation to all of our 241 guestrooms and suites as well as our grand new lobby, 24 Hour Sheraton Fitness Centre and brand new business centre. With two restaurants and two lounges onsite as well as 24 hour in room dining, finding the perfect atmosphere to fit your mood is only steps away. At Sheraton, you are much more than just a traveller. You can be comfortable being yourself. Even far from home, you are able to connect with what matters most through our signature spaces, amenities and services. No matter where you are around the world, at Sheraton we believe that life is better when shared. ... more less

Reservation Options:: TripAdvisor is proud to partner with Starwood, Hotels.com, Expedia, Orbitz, Booking.com, Venere, Tingo and Travelocity so you can book your Sheraton Red Deer Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

A_Birdie

Rocky Mountain House, Canada

Senior Reviewer

10 reviews

4 hotel reviews

Reviews in 5 cities

4 helpful votes

“Disappointing”

Reviewed May 19, 2013 NEW

With the Sheraton name and prices I expected an upscale hotel, but was highly disappointed. The rooms furnishings were updated, the room clean, and the bed comfortable, but that's about it. The room had been advertised as having a fridge when I booked online, but there was no fridge. The lighting is cheap and dim. The bathroom had soap, shampoo,... More

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See 2 more reviews by A_Birdie for Red Deer

Thank you for your recent stay and for reviewing our hotel. I am disappointed to hear that you felt your guest room was missing some bathroom amenities. Every guest room is supplied with the basics such as bar soap, shampoo, conditioner, hand lotion etc. Our upgraded club rooms include added amenities such as shower sponges, sewing kits, mouthwash, shaving cream,... More

jdavismkj

Cocoa, Florida

1 review

“Great service from Laura in Convention Services!”

Reviewed May 7, 2013

I attended a meeting of Business Networks members at the Sheraton Red Deer from April 27 - May 1, 2013. During the meetings everyone in our group was extremely pleased with the superior customer service provided by Laura in Convention Services. While she offered great support she also made us feel like she was genuinely happy that we were there.... More

Thank you for your review! We are glad to hear that you had a great conference and visit to the Sheraton Red Deer Hotel. Lara is truly a valued associate who knows what customer service is all about. We look forward to welcoming you back to Red Deer! More

Jeffrey C

Yuma, Arizona

Senior Contributor

33 reviews

14 hotel reviews

Reviews in 19 cities

5 helpful votes

“Still the Capri!”

Reviewed May 3, 2013

I spent four nights at the Sheraton Hotel in Red Deer and am surprised that it is a Sheraton. The hotel itself is quite tired and no amount of new paint will cover up its age. The rooms are small and although well furnished, everything is more motel quality. Bathrooms are dark and the fans don't work. There aren't enough... More

Thank you for taking the time to review your recent visit to the Sheraton Red Deer Hotel. I have presented your comments to our executive team for further discussion. If your travel schedule brings you back to Red Deer, I would be happy to discuss your concerns in person. Gil Vallee General Manager More

Ciarafeko

“Great all around hotel in every category! LOVED THE STAFF!”

Reviewed April 25, 2013 via mobile

Me, my husband and our two girls stayed here while my husband did meetings and courses! I LOVED the hotel. It was very clean. The staff (Cassie,Morgan and Vicky just to name a few) were all great and went out of their way to Make sure my girls weren't bored! The Joes Deli was awesome. Cheap and delicious! Next time... More

Thank you very much for such a positive review. We truly appreciate you taking the time to share your experience of Sheraton Red Deer Hotel with us and the world. Although we have plans to renovate our pool area and place a roof over the pool, no one is 100% sure when this project will start or be completed. We... More

Sstreeton

“Double Charged!!”

Reviewed April 20, 2013 via mobile

Stayed at the hotel for 1 night last week. Was double charged. Called to resolve the issue. Was told they could see the double charge on my account - but there was no one with the ability to reverse the mistake. No manager on duty on a Friday night? Unaccepteble from a Sheraton property. Disappointed.

Thank you for your review. I am sorry to hear that you were double charged. We are committed to making our guests happy and ensuring they are correctly charged. Our accounting and reservations teams are empowered to correct these mistakes, and are available Weekdays between 8am & 5pm. After investigating this incident it is my understanding that the issue has... More

David P

Edmonton, Canada

Contributor

16 reviews

Reviews in 11 cities

9 helpful votes

“I Was Treated Very Well”

Reviewed April 7, 2013

I've stayed at the Sheraton Red Deer twice and each time, it was a very good visit. The rooms that I received were very well appointed, very beautiful, very clean and comfortable. The beds are amazing and I sleep extremly well! I really like the people at the front desk. Each time, they were very friendly, happy and we had... More

WOW! I can't thank you enough for such a positive review. We are elated to hear that we make you feel warm and welcomed when you stay here. We truly appreciate your business and look forward to your next trip back to Sheraton Red Deer Hotel. More

chulina7

Reviewer

4 reviews

3 hotel reviews

Reviews in 4 cities

2 helpful votes

“Good hotel”

Reviewed April 5, 2013

This hotel contains anything you could possibly want or need with a shopping center, cafes, a beauty salon, and meeting rooms right in the hotel. The only thing lacking was that when we arrived there was only one person at the front desk and a long line-up waiting to check-in.

Thank you for your review! I am sorry to hear about a line up at the front desk. We are working with our front desk agents to call for back-up when needed. We do appreciate your kind words about our beautiful facility and look forward to your next visit to Sheraton Red Deer Hotel More

Alison R

Mississauga, Canada

2 reviews

Reviews in 2 cities

“Customer Service”

Reviewed April 3, 2013

Courtney at the Front Desk was extremely welcoming and helpful and a pleasure to meet at the end of a long day when rooms were needed, but had not been pre-booked. Friendly, courteous, and helpful. Thank you, Courtney.

Wow! Thank you for the kind words about Courtney our Front Desk Associate. We are very proud of the level of customer service that Courtney provides to our guests and are pleased to hear that she left a lasting impression of your visit to Sheraton Red Deer Hotel. Both Courtney and I look forward to your next visit! More

calgarytraveller55

Calgary, Canada

“Great Sleep, great hotel”

Reviewed March 28, 2013

I stayed for a business conference and have to say that I was so impressed with the front desk staff, the club room and the beds. Oh my, what a good nights sleep. I would definitely come back and recommend this hotel to anyone. It was home away from home, only better.

Thank you so much for such a positive review. I am happy to hear that our associates at the front desk and in our club lounge delivered memorable guest service. I do agree with you that our beds are fantastic, I even purchased one for my own home. Thank you for sharing your experiences with your friends, family and TipAdvisor! More

sptravelfamily

Sherwood Park, Canada

41 reviews

Reviews in 16 cities

11 helpful votes

“Great rooms and staff - awful parking”

Reviewed March 17, 2013

We had 17 rooms booked for a sports weekend - the rooms were great, updated and clean. There were a couple of mix ups but the staff were very helpful and quick with resolutions. Kudos to the front end and banquet staff! I was really impressed. The loudness of the parking lot when the bar lets out is irritating, but... More

See 5 more reviews by sptravelfamily for Red Deer

We truly appreciate that you took the time to review our property. I am pleased to hear that our banquets team efficiently handled last minute issues that arrived. We are here to serve you our guest. I am disappointed to hear that parking was such a challenge. It is quite rare that our parking lot is as full as it... More

1-10 of 67 reviews

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Sheraton Red Deer Hotel, Alberta

Sheraton Red Deer Hotel

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