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All 25 Red Deer hotels

Sheraton Red Deer Hotel

3.5 of 5 Hotel   |   3310 50 Avenue, Red Deer, Alberta T4N 3X9, Canada
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74%
Ranked #8 of 25 hotels in Red Deer
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
joedola Toronto, Canada
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  • Reviews (236)
  • Photos (37)
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  • Room tips (67)
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236 people have reviewed this hotel

Traveler rating
    89
    87
    38
    10
    12
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27
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117
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
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English first
London, Ontario, Canada
Contributor
18 reviews 18 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed today NEW

The hotel itself was clean, rooms well appointed, and the restaurants were good. The facility itself was a very nice hotel. However, a HUGE negative was the fact that of the two elevators, one was completely out of service, and the other broke down several times each day we were there. The pool and steam room were also out of... More

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Toronto, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice place to stay and good place for a conference. The room was clean, free bottled water was a great touch. Facilities for the conference were great and food service email was good. Gym was mall but still enough for quick workout.

Was this review helpful? Yes
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Thank you for your review of our hotel. We are so glad to hear that you enjoyed your time with us and make full use of the amenities we have to offer! More

Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is such a mix! The redone rooms are nice, the beds are very comfortable and the towels are plush. We had requested connecting rooms but were told that they were not available when we checked-in. When we spoke to a manager in the club level room later that evening she remarked how empty the hotel was. I said... More

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

Upon check in we found the pool to be down, the steam room didn't work and the floor we were booked still smelled heavy of smoke. We ended up changing floors but only to have to negotiate another obstacle of getting down from the 13th floor with only one working elevator. None of this was disclosed on the website or... More

Was this review helpful? Yes 1
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Hello globetrotterlogic, We appreciate your feedback on our hotel and we apologize for any inconveniences our renovations may cause our guests during their stay. However, these renovations are crutial to the upkeep of our hotel to improve our standards for our guests stay. We have posted our renovations on our websites, phone line, and in-house for public knowledge. Our front... More

Comox, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My wife and I spent two nights here in end June 2014, our second visit in a year. Once again the room was upgraded and the lodging we received was clean, comfortable and spacious. Everything in the room worked fine and we found the staff were courteous and as anxious to please as one expects from a Sheraton. That said,... More

Was this review helpful? Yes 1
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Hello Jon N, Thank you for giving us your feedback on your stay here with us. I'm glad to hear you enjoyed your time with us, and we apologize for any inconvenience our renovations may have caused you. We are working diligently to improve the standards of our hotel to make our guests stay more enjoyable such as building a... More

Red Deer, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

shower did not work, bank safe did not work, phoned 4 times to get a menu for in house food that never came. maintenance was supposed tp come fix shower but did not come until after 11 am the next am .

Was this review helpful? Yes 1
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Hello Glenn S, Thank you for taking the time to review our hotel and to bring these matters to our attention. I assure you this is not the level of satisfaction or qualtiy we strive for at the Sheraton, and I am sorry to hear this was your experience. I will be sure to pass these issues on so we... More

Edmonton, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 24, 2014

They don't know what they don't know... What I mean by that is that I believe this hotel is run by people that don't understand customer service. They were not accomodating in any way. Constant mistakes with room service. The restaurant prices were as if it were fine dining, but the food is mediocre at best. It seemed to be... More

Was this review helpful? Yes 2
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Hello Terry M, Thank you for taking the time to give us your feedback on our hotel. I am very sorry to hear you were disappointed with your stay here and I assure you this is not the level of customer service we strive to give our guests. If there is anything I can do to make your time with... More

Harker Heights
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 24, 2014

Red Deer was our third stop (of seven) on the long drive from Kansas to Alaska and the Sheraton Red Deer Hotel was by far the best in every category on our trip across North America. The staff was wonderful, knowledgeable, friendly and always helpful. The room was clean, comfortable and large. Very quiet hotel. Great beds and pillows. The... More

Was this review helpful? Yes
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Hello Chris W - thank you for your feedback on our hotel. What an impressive cross country trip you are embarking on! We are so honored that you chose the Sheraton Red Deer as your very best stay during your trip and we hope that you will visit us again soon. More

Fort Mcmurray, Alberta, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 23, 2014

Just finished golfing trip with 16 people and hot the golfing package. 3 night stay and 2 rounds of golf for a really great price. Drink voucher and complimentary golf ball. Stayed there two years in a row with annual trip with others and accommodations were perfect. Able to keep group on same floor and get larger room for a... More

Was this review helpful? Yes
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Thank you Ron B for you great review - I am very happy to hear you so thoroughly enjoyed our Sheraton Golf Package and hope that you will visit us again soon! If you're ever interested in checking out our other packages here is a quick link! http://www.sheratonhotelreddeer.com/reddeerhotelspecials.html More

Calgary
Top Contributor
107 reviews 107 reviews
15 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed June 23, 2014

Love the room set up with reading chairs in a bay window. Beds super comfy, loved being able to have our dog with us. Down side was the noise from construction, all part of progress however had to relax , rest with jake hammering outside the window. Great Starbucks coffee, was able to get real cream from kitchen however tough... More

Was this review helpful? Yes
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review

Thank you for taking the time to review our hotel, and that you enjoyed your stay here with us. We do apologize for any inconveniences that our renovations have on our guests and we hope that you will be sure to visit us again when everything is finished to enjoy our new year round, indoor pool! More

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Additional Information about Sheraton Red Deer Hotel

Address: 3310 50 Avenue, Red Deer, Alberta T4N 3X9, Canada
Phone Number:
Location: Canada > Alberta > Red Deer
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Red Deer Hotel 3.5*
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Also Known As:
Capri Centre Hotel
Sheraton Red Deer Hotel Alberta

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#7 Business Hotel in Red Deer
Hotel Class
Official Description (provided by the hotel)
Centrally located in Red Deer with easy access to highway 2, Sheraton Red Deer Hotel has completed a $12 Million renovation to all of our 241 guestrooms and suites as well as our grand new lobby, 24 Hour Sheraton Fitness Centre and brand new business centre. With two restaurants and two lounges onsite as well as 24 hour in room dining, finding the perfect atmosphere to fit your mood is only steps away. At Sheraton, you are much more than just a traveller. You can be comfortable being yourself. Even far from home, you are able to connect with what matters most through our signature spaces, amenities and services. No matter where you are around the world, at Sheraton we believe that life is better when shared. ... more   less 
Number of rooms
241

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