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Comfort Inn & Suites Medicine Hat

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2317 Trans Canada Way SE, Medicine Hat, Alberta T1B 4E9, Canada
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Comfort Inn & Suites Medicine Hat
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Comfort Inn & Suites Medicine Hat
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141 reviews from our community

Traveler rating
    49
    51
    18
    16
    7
See reviews for
30
42
9
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Edmonton, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

I would like to thank the staff especially Leslie for organizing our group booking, we had a good group rate, and everything we requested was looked after and organized. The hot tub needed to be drained but instead of shutting it down they worked to get it cleaned and filled so the kids could use it. The evening staff was... More 

Was this review helpful? Yes
CIMHGM, Guest Relations Manager at Comfort Inn & Suites Medicine Hat, responded to this review

Dear Valued Guest: Thank you for your heart warming words and we really appreciate your feedback on your recent visit to our hotel. We at the Comfort Inn and Suites strive hard to provide our guest with an enjoyable and memorable experience. We are glad to hear that your team had an excellent stay. Once again thank you for staying... More 

Alberta, Canada
Contributor
18 reviews 18 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Went to check in and the hotel declined both credit cards (which I know have plenty of room). No effort to try to fix the situation, other than trying the second machine. I have roughly 50 nights/year at the Comfort Inn and have been a Diamond member for about 8 years, and still there was no effort to resolve it.... More 

Was this review helpful? Yes
CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review

Dear Mr. Hamon: I'm so sorry for your disappointment and dissatisfaction on your recent reservation with us. We at the Comfort Inn and Suites are committed to 100 percent guest satisfaction. I must say that we have tried to accommodate and put an effort offering you options to get your credit card problem resolve. Once again, my sincere apology for... More 

Kamloops, British Columbia, Canada
Contributor
12 reviews 12 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have passed through Medicine Hat on other occasions and stayed at hotels that were horrible, dingy and dirty (Ramada and Coast Hotel). I was beginning to assume that Medicine Hat as a whole was a less than average city. That was until we stayed at this hotel. Very friendly staff, super clean and the beds/pillows/linens were amazing! We had... More 

Was this review helpful? Yes 1
CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review

Dear Valued Guest: Thank you for your very heart warming comment about out Hotel. Comment and feed back like yours always put a smile into our team and motivate us to work harder to ensure that we are consistent in giving the best customer service. Once again, thank you for staying with us and we look forward to serve you... More 

Golden, Canada
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 17, 2015

Stayed here 3 times over the past 2 years, twice with 2 sisters and this time with my husband. Not a high end hotel but definitely comfortable, the rooms have been updated somewhat since the first stay. Staff has always been very friendly and helpful! Breakfast is very decent and above or at worst, at par with most hotels that... More 

Was this review helpful? Yes
CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review

Dear Valued Guest: Thank you for your feedback on tripadvisor. I'm very happy to hear that we are consistent with our service and continued to meet your expectation. In behalf of the whole Comfort Inn and Suites team, Thank you for staying with us and we look forward to serve you again. Yours in hospitality, Ron Lupa General Manager More 

Golden
Top Contributor
87 reviews 87 reviews
45 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 15, 2015

Stayed February 14th. Wasn't disappointed, very friendly check in, showed us where we could park our car trailer. Close to timmies and other amenities. Not high end but decent value for the money. Comfortable beds and plenty of pillows. Would stay again.

Was this review helpful? Yes
CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review

Dear Valued Guest: Thank you for your time posting your comment on Tripadvisor. I'm glad to hear that you had an enjoyable stay. We at the Comfort Inn values your business and your feed back is very precious to us. In behalf of the Comfort Inn and Suites Team, We thank you for staying with us and we look forward... More 

Foremost
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 9, 2015

This was our second time staying here. I first time wasn't bad, just that the room was kind of small for a king bed room. So this time we booked 2 queen beds so we would have more room. When we walked into the room it had a really bad smell and wasn't much bigger. the hotel looks better on... More 

Was this review helpful? Yes
CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review

Dear Valued Guest: Thank you for taking the time posting your comment on Tripadvsor regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer... More 

Medicine Hat
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 26, 2014

I had a load of points to use up from choice rewards by the end of December, so the wife and I decided to stay at the comfort inn using the Honeymoon suite. What a great stay. The room was two level with the bed and the main washroom upstairs, the lower level had a two person Jacuzzi, fireplace, two... More 

Was this review helpful? Yes
CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review

Dear Valued Guest: Thank you for your time reviewing our hotel on Trip Advisor. I'm very happy to hear that you had a wonderful stay and enjoyed our famous Honeymoon Suite. Once again, thank you for staying with us and we look forward to serve you again. Yours in Hospitality, Ron Lupa GM More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 18, 2014

Due to a weather advisory, my friend and I needed a room for the night. We were able to get a queen, with a hide-a-bed. The room was clean. The service was friendly and helpful. The bathroom was huge! The price was decent as well for a last minute decision. It was also nice that a restaurant was right next... More 

Was this review helpful? Yes
CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review

Dear Valued Guest: Thank you for your time posting your comment on trip advisor. We at the Comfort Inn and Suites are glad to hear that you had a wonderful stay. Comment like yours are very valuable to us as it gets our team to be more motivated to provide the top notch service. Thank you for staying with us... More 

Winnipeg, Canada
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 18, 2014

We always stay here when we are in Medicine Hat and it has always been great. We get a queen suite with the pull out couch which is very spacious. On our recent visit we were welcomed by Carrie who went out of her way to assist us, we were tired after having had a stressful drive in heavy fog.... More 

Was this review helpful? Yes
CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review

Dear Valued Guest: Thank you for the heartwarming comments about our hotel. Comment like yours keep our staff motivated and in high spirit. We greatly appreciate your feedback and I'm very glad to hear that you enjoyed our genuine hospitality. Thank you for staying with us and we look forward on your next stay. Yours in Hospitality, Ron Lupa General... More 

Hafford
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2014

Comfort Inns and Suites is a GREAT tourist class hotel. Rooms are very clean and comfortable. We are repeat customers and will contine to be. Our last visit was no exception. Check in was quick and flawless.(Michelle is agreat ambassador for the hotel). Our room was quiet, clean and comfortable as always. The only little glitch was that the pool... More 

Was this review helpful? Yes
CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review

Dear Valued Guest: Thank you for your wonderful comment and feedback on trip advisor. We at the Comfort Inn and Suites are happy to hear that you enjoyed your stay with us. I apologize for your disappointment on the maintenance of our swimming pool. Our pool goes on a regular maintenance to better serve our guest as safety and security... More 

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