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Medicine Hat Lodge Resort, Casino & Spa

3.5 of 5 1051 Ross Glen Drive SE, Medicine Hat, Alberta T1B 3T8, Canada
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Medicine Hat Lodge Resort, Casino & Spa
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Medicine Hat Lodge Resort, Casino & Spa
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277 reviews from our community

Traveler rating
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    55
    32
    26
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93
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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FORT ST. JOHN
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is some of the best bang for the buck I've seen for awhile! Clean Modern Has a spa Casino Two water slides Pool Hot tub Kiddy pool Two restaurants Free buffet breakfast I rented a normal room the first night 99$ Awesome ! Large Clean Modern! The second night I rented a suite in the south tower Holy... More

Was this review helpful? Yes 2
Calgary, Alberta, Canada
Contributor
20 reviews 20 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I travel here for business pretty regularly, and I do enjoy staying here. The rooms are spacious and have everything you need. The gym is very outdated and needs to be upgraded badly. Overall it is a solid hotel, although older and the carpets and a lot of the amenities are quite worn. If you have kids the indoor pools... More

Was this review helpful? Yes
vancouver
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The service we received was terrible. It took a full hour to check-in to the hotel. Then, we were provided with cots for our children that were broken (twice) and no sheets, blankets or pillows were provided. Although breakfast was included, it was very poor. On Sundays, they only allow you to use your breakfast coupons until 9:30 AM -... More

Was this review helpful? Yes 3
Great Falls, Montana
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My girlfriend and I decided to stop at this hotel while we were passing through. We should have just kept going. This hotel seems to be older and is showing its age. Management doesn't seem to care about anyones concerns. The room wasn't that clean and there are stains on the carpet. We will not repeat.

Was this review helpful? Yes 4
Alberta, Canada
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Terrific hotel. Very comfortable. Staff is friendly. Food options are great - room service, buffet and restaurant. Have had multiple business meetings here and the service is always top notch. For some after hours fun - there is a casino attached. Also nice pool area including water slide for kids. They have been upgrading / refinishing the rooms, and have... More

Was this review helpful? Yes 1
medicinehatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Dear Vanessa, Thank you so much for the wonderful review of our hotel! We take great pride in providing an exceptional experience for each and every guest and it’s great to hear that you enjoyed all aspects of your stay. With the help of our loyal and dedicated team we will continue to exceed your expectation and hope we will... More

Red Deer, Canada
Contributor
12 reviews 12 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed in this hotel for about a 3 days. It was nice that they have restaurants on site and the casino is alright if you are into gambling. They have a large pool which is good for families, just try not to get a room facing the pool as it can be very noisy!

Was this review helpful? Yes 1
medicinehatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Dear Keltie, Thank you for recent comments and suggestions. We are happy to hear that you had a comfortable stay with us. With pool and waterslides being our major amenities we often tend an opportunity to serve lot of families. Having said that, we completely appreciate your comments and would highly recommend you to experience our suites located in South... More

Senior Contributor
30 reviews 30 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were in the new wing of the hotel. It was clean and the shower was huge! We also had a Jacuzzi bathtub in our room which was lovely. It was very quiet considering there is a casino downstairs. The Waterslides were a hit with the children. All in all it was a great stay.

Was this review helpful? Yes 2
medicinehatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Dear Alicia, Thank you for sharing your review. We are happy your stay was awesome, we wouldn't settle for anything less. Our team is so pleased to hear about your experience and how you enjoyed your room and the amenities. We all look forward to welcoming you back the next time you travel to the Medicine Hat area. Best regards,... More

Calgary, Canada
Contributor
17 reviews 17 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 17, 2014

This is an old hotel that is showing it's age in the floor coverings and interiors. The cleanliness of the floor coverings is highly suspect so don't walk around in your bear feet. Although close to the amenities and a Casino there are better accommodations for your money. The service desk is an oxymoron. The only good thing the hotel... More

Was this review helpful? Yes 2
medicinehatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Dear Guest, Thank you for sharing your experience with Medicine Hat Resort Casino & Spa. Hearing that we fell short on your expectations is disappointing. Our hotel has been proud to be a part of this community for a long time and our goal is to provide consistent service and well maintain facilities for our guests. Considering that we always... More

Moose Jaw, Canada
2 reviews
4 of 5 stars Reviewed September 11, 2014

We have stayed here many times over the years and have always enjoyed our stay. The rooms are nice and spacious and the beds are comfortable. There is something to do for all ages. It is close to the mall and big box stores for shopping. The breakfast has a good variety of food but the quality could be improved... More

Was this review helpful? Yes
medicinehatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for choosing to stay with Medicine Hat Resort Casino & Spa. We are delighted to hear that you enjoy your stay every time and our team appreciates your feedback. We have noted your comments on breakfast and have forwarded them to our kitchen team. We look forward for your future visits and we’ll be sure to provide you... More

Calgary, Canada
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 7, 2014 via mobile

Front desk staff very inept 25 mins just too check in! After the wait, they booked me into a room that was occupied by a couple that were not very happy to see me in there room! Staff only laughed about this and offered me another room! I left and walked across the street to another hotel

Was this review helpful? Yes 6
medicinehatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

David C, Thank you for sharing your experience at Medicine Hat Lodge Resort, Casino & Spa; your feedback is appreciated. It is our goal to provide the highest level of customer service. We rely heavily on guest feedback to let us know where we have fallen short. Comments such as yours permit us to target areas of concern and take... More

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Additional Information about Medicine Hat Lodge Resort, Casino & Spa

Address: 1051 Ross Glen Drive SE, Medicine Hat, Alberta T1B 3T8, Canada
Location: Canada > Alberta > Medicine Hat
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Medicine Hat Lodge Resort, Casino & Spa 3.5*
Number of rooms: 223
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Also Known As:
Medicine Hat Lodge Hotel Medicine Hat
Medicine Hat Lodge Resort, Casino And Spa
Medicine Hat Hotel
Medicine Hat Resort
Medicine Hat Lodge Resort, Casino & Spa Alberta

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