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Medicine Hat Lodge Resort, Casino & Spa

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1051 Ross Glen Drive SE, Medicine Hat, Alberta T1B 3T8, Canada
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Medicine Hat Lodge Resort, Casino & Spa
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Medicine Hat Lodge Resort, Casino & Spa
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307 reviews from our community

Traveler rating
    91
    94
    59
    37
    26
See reviews for
100
51
17
85
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 1 week ago

This was our first time in Medicine Hat & our First stay at this Lodge-We were very impressed with the well appointed rooms with a spacious Bath. This place has great staff with very good people skills-We felt very welcome and loved the attention!! My Daughter loved the pool & water slides & it was one of the best things... More 

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Winnipeg, Canada
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I've had two recent stays at the Lodge. Both times I was very impressed with the customer service and attention to detail. The rooms are nicely appointed and the bed I found to be very comfortable. The showers were excellent with reasonable amenities. I much prefer the South Tower so as to escape the joyful yet very loud screams of... More 

Was this review helpful? Yes
medicinehatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for recent comments and suggestions. We appreciate that you had a comfortable stay with us. We are so pleased to hear about your experience and how you enjoyed your room and the amenities. We have noted all your comments about the AC, in-room coffee and buffet breakfast and are going over with our team point by point. We... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

I stay here on a regular basis. Wanda at the front desk is always amazing! She greets guests with a smile and makes them feel welcome. She puts in extra effort to make sure everything ready for for me when I arrive. She is a huge asset to this hotel.

Was this review helpful? Yes
medicinehatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for your review. Wanda is an asset to our Hotel, it’s amazing how she always remembers guests names, requirements and personal preferences. Nothing is too much trouble for her. I will be sure to pass on your kind comments to Wanda. We both look forward to your next stay with us. Regards Steve Batten Front office Manager More 

Brooks, Canada
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We managed a room by the pool and it was fantastic. Best thing to do with children on a trip. Water slide was great but the hot tub was dirty with the 25 people sitting and swimming in it. Rooms were clean and there was some renovations taking place when we arrived. Front staff was very courteous and the buffet... More 

Was this review helpful? Yes 1
medicinehatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for taking the time to review your stay with us. We are pleased you thought that our Poolside rooms were “fantastic”, and also clean. We are indeed renovating the Hotel and this is an ongoing project. I am glad you found our Front desk staff courteous also our Hot breakfast buffet a “ nice touch”. We certainly look... More 

1 review
2 of 5 stars Reviewed 4 weeks ago

Walls, carpet, bedding, bathroom are beyond dirty. Feel like I could have caught several communicable diseases during my 2 night stay. Staff are super friendly but I feel like the health department would have a field day in here.

Was this review helpful? Yes
medicinehatlodge, General Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Dear valued guest, Thank you for taking the time to share your experience and even though cleanliness matters may arise from time to time, I am extremely concerned with your description! Although I am pleased you found my staff friendly, I am curious as to who addressed your concerns as there was nothing reported at the property level. Guest feedback... More 

Swift Current, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 9, 2015

The staff goes out of its way to help me during my stay. The meals are good and the staff in the restaurant is friendly. The rooms are always clean and the cleaning staff goes out of it's way to keep my room supplied and clean, even though I usually don't have my room cleaned during my stay by choice... More 

Was this review helpful? Yes 2
medicinehatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Shirley M Thank you for taking the time to review your stay with us .It is always good to hear that we are getting it right. I will be sure to pass on your thoughts to all the staff, who will be happy to hear that they were able to make your stay at the Lodge a happy one. We... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 24, 2015

Well we stayed here for a wedding. First off we found the buffet a little over priced that they have in the lobby. But the free breakfast was a nice touch and really enjoyed it. The rooms were a little dated and could use an upgrade. But it was very clean and the service at the front desk was amazing... More 

Was this review helpful? Yes 1
medicinehatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for taking the time to review your stay with us. I’m glad you enjoyed our complimentary hot breakfast. The pools are always a big hit with the kids and so is the casino for the adults. I will pass on your kind comments to the Front Desk staff about the service they provided. Thank you once again and... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 18, 2015 via mobile

We purchased a family fun package at the Medicine Hat Lodge back in August. My husband, 3 children and myself stayed in a room there that was very nice. We found the staff to be friendly and hospitable. For just over $130 we received one nights stay, 2 medium pizzas and 4 cans of pop for dinner. It was fabulous.... More 

Was this review helpful? Yes 2
medicinehatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for your kind review. There are a lot of families that use our Hotel for a mini vacation, and take advantage of our many Amenities. We are glad you were able to grab some much deserved R & R. Don’t leave it too long to return and enjoy another relaxing mini vacation. Regards, Steve Batten Front Office Manager More 

Vernon, British Columbia, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 18, 2015 via mobile

I have to say twas one of the best stays at a hotel I've had for a long time. Our room had a great view (the rolling hills with the sunset) was extremely nice. The atmosphere of the establishment was very welcoming. I didn't feel like I needed to have money in hand just to walk in and that is... More 

Was this review helpful? Yes 4
medicinehatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for your kind review. It is always good to hear that a guests stay with us was a great one. You are absolutely right about the SPA being a hidden gem. I will certainly pass on your compliments to the staff at the Spa. Kind regards. Steve Batten Front Office Manager More 

Ocho Rios, Jamaica
Contributor
12 reviews 12 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 18, 2015

What a hidden gem! Atrium is beautiful; fabulous buffet breakfast & meals; rooms are very clean; 4-story waterslides are fun for every age & the hot-tub, kids pool & the toddler pool are all well maintained; very helpful & friendly staff; and walking distance to shopping, movies, & restaurants.

Was this review helpful? Yes 3
medicinehatlodge, Front Office Manager at Medicine Hat Lodge Resort, Casino & Spa, responded to this review

Thank you for taking the time to review your stay with us. We are always pleased when a guest has enjoyed their stay. We will look forward to seeing you all enjoy yourselves on your next visit. Regards, Steve Batten Front Office Manager More 

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