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All 18 Medicine Hat hotels

Imperial Motor Inn

2.0 of 5 Hotel   |   3282 - 13th Avenue SE, Medicine Hat, Alberta T1B 1H8, Canada
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Ranked #12 of 18 Hotels in Medicine Hat
A recent review
4 of 5 stars reviewed 2 days ago
Trudy O Moose Jaw, Saskatchewan, Canada
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69 reviews from our community

Traveler rating
    10
    27
    16
    5
    11
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20
16
8
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Moose Jaw, Saskatchewan, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

Excellent price, dated but good clean rooms, nice pool, warm and clear. Excellent continental breakfast. Good service, friendly staff. LOVED the fact that they had glass cups and mugs! We stay here every time we go through Medicine Hat.

Was this review helpful? Yes 1
Maple Creek, Saskatchewan, Canada
1 review
1 of 5 stars Reviewed 1 week ago

Having stayed there before, was unprepared for the absolute FILTH in our room, from NO apparent vacuuming, to dust on everything, to food on light switch, smell of body fluids, stains on rugs, total smoke smell in (yes) a smoking room but have never had it like that anywhere else so I know that can be controlled. The adult hot... More

Was this review helpful? Yes
Harp N, Manager at Imperial Motor Inn, responded to this review

I appologize on behalf of the staff and managment that you did not enjoy your stay. All of your concerns have been discussed with the management and housekeeping supervisor. This is not the experience we provide for our guest. The sauna was out of order as it is been retrofited with new cedar and heating system. The property has just... More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I've stayed here once monthly, from 1-3 nights, for the last year. I drive to Medicine Hat for medical reasons. I've stayed at a few hotels here, but once I tried this Imperial Inn, I knew this was the right choice for me. I feel welcomed from the moment I arrive. The room is always clean, the breakfast is good,... More

Was this review helpful? Yes
Harp N, Manager at Imperial Motor Inn, responded to this review

I will pass on your positive comments to our staff; they work diligently to provide our guest with a positive experience while staying with us in Medicine Hat. I am glad you provided you with a place to call home during your recent medical journey. All of us at the Imperial Inn wish you good health and happiness, we welcome... More

Vancouver, British Columbia, Canada
2 reviews
5 of 5 stars Reviewed 2 weeks ago

From the moment you walk in the front doors of the Imperial Inn Medicine Hat you are welcomed with open arms and felt like you are more than just a mere guest you're made to feel like family… Everything in the room was amazing, every possible advantage is thought of before you ever get to your room... Our room had... More

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Harp N, Manager at Imperial Motor Inn, responded to this review

Thank you for taking the time to respond and providing your experience during your recent stay with us. The owners have recently renovated the guest rooms including new furniture, flat screen TVs, carpet, tile bathrooms and amenities. I will pass your comments on to JP our front desk manager. Our staff strives to ensure each of our guest enjoys their... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This place is down right dirty. They got the number #1 house keeping award, which is fabricated! It has a musky smell and that's not even in the smoking rooms! The walls are all damaged. Very outdated (ex. tv) aswell. They obviously don't put any money back into the hotel. We found stains not only on the carpets, but on... More

Was this review helpful? Yes 2
Harp N, Manager at Imperial Motor Inn, responded to this review

On behalf of the staff and management we apologize that you did not have a positive experience at your recent stay with us. I am surprised that you found the property outdated, the management have recently renovated 80 % of the guest rooms, including flat screen TVs, new furniture, bedding, and amenities. Sorry this did not meet your expectations. More

Saskatoon, Canada
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed August 25, 2014

We have stayed here, in the past years. It was always a clean, but very modest hotel. We decided to stay here on a leisure weekend because it is in a good location for us. The first thing that we noticed, after opening the door, was a fairly strong smell of tobacco. Our room was non-smoking. We thought we could... More

Was this review helpful? Yes 2
Harp N, Manager at Imperial Motor Inn, responded to this review

I am sorry you did not experience a positive stay during your stay with us. The housekeeping staff has been advised to ensure that when a guest has smoked in a not smoking room, the rooms are sanitized. It is something that the Housekeeping staff will put top priority on. All non smoking guest rooms are receiving a coat of... More

Calgary, Canada
Contributor
17 reviews 17 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 19, 2014

I stayed for two nights one weekend and another the following week. I booked through Hotels.com and got a reasonable rate, and expected to get what I paid for. Well, I have to say that the rooms were good - not flashy and like hundreds of others I have stayed at, which is okay - The room was comfortable and... More

Was this review helpful? Yes 1
Harp N, Manager at Imperial Motor Inn, responded to this review

Great pictures, thank you for taking the time to provide us feedback. We have addressed the smoking issue with hour housekeeping staff, there are designated rooms for smoking on one side of the property and we work very hard to insure our guests get a clean smoke free smelling room. We are renovating the common areas, so your next stay... More

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 17, 2014 via mobile

We were able to get into our rooms early, which helped greatly travelling with 3 children. Our rooms were clean with new bedding and some renos having been recently done. When we called with some issues or requesting items it was taken care of very quickly. We will stay again

Was this review helpful? Yes 3
Harp N, Manager at Imperial Motor Inn, responded to this review

Your time and feedback is much appreciated, Thank you, I am pleased the staff responded to your requests. We are proud of the new renovations and will continute to upgrade this property. Its our location right off the Trans Canada with six restuarants within walking distance that makes us a great stop. We love having families and our gated swimming... More

Calgary, Canada
1 review
1 of 5 stars Reviewed August 15, 2014

We had to leave at midnight because of an incessant beeping in our room that kept waking us and our baby. When we called the front desk they couldn't figure it out.. We decided to leave. She told us there would be no charge, gave us a receipt to reflect zero charge and we packed up our baby and looked... More

Was this review helpful? Yes
Harp N, Manager at Imperial Motor Inn, responded to this review

I am sorry to hear you where not statified with your acccommodations. We tried our best to move you to another room when we where unable to correct the beeping noise. You would not concider another room. I am the owner and at no time would I talk to a guest in that manner nor would our staff. Guest satisfaction... More

Salem, Oregon
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 14, 2014

Close to restaurants, shops and stores, but in a quieter, less busy area, only blocks away. Very friendly, helpful and knowledgeable staff. The receptionist recommended a great restaurant and a beautiful park where we could walk after a day of being cooped up in the car. It appears that the entire hotel has now been remodeled and everything is freshly... More

Was this review helpful? Yes 2
Harp N, Manager at Imperial Motor Inn, responded to this review

Thank you for taking the time to review our property. Renovations are ongoing, with guest rooms and service being the priority. Our common areas will be completed this fall. Every rooms has self controled digital air and heat controls for your comfort. Glad you noticed. Feedback helps us do better. Thank you for staying with us, we look forward to... More

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Additional Information about Imperial Motor Inn

Address: 3282 - 13th Avenue SE, Medicine Hat, Alberta T1B 1H8, Canada
Phone Number:
Location: Canada > Alberta > Medicine Hat
Price Range (Based on Average Rates): $
Hotel Class:2 star — Imperial Motor Inn 2*
Number of rooms: 102
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Also Known As:
Imperial Hotel Medicine Hat
Imperial Motor Inn Medicine Hat, Alberta

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