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Quality Inn & Suites

Certificate of Excellence
2.0 of 5
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4070 2nd Ave South, Lethbridge, Alberta T1J 3Z2, Canada
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Ranked #3 of 19 Hotels in Lethbridge
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
james b Porcupine Plain, Canada
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119 reviews from our community

Traveler rating
    67
    38
    10
    3
    1
See reviews for
30
34
5
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Porcupine Plain, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

i would say out of all the places i have stayed in 31 years of traveling in canada and the usa this hotel is number 1. the staff went above and beyond to be helpful in anyway possible to make our stay comfortable and affordable. Clean rooms and beautiful breakfast in the morning. i'll be back.

Was this review helpful? Yes 1
Quality I, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to give us such a kind review. We are very pleased that your experiences here at the Lethbridge Quality Inn & Suites have been so positive. Management & Staff here at the hotel always enjoy seeing you and we are already looking forward to your next visit! Thank you for choosing Quality!!!... More 

Kinistino
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was the first time staying at this hotel, but hopefully it won't be the last. Nancy was friendly and very helpful checking us in, and it was great having a friendly chat with her every evening on the way back to our rooms after work. The rooms are nice and clean, the beds are comfortable, and the continental breakfast... More 

Was this review helpful? Yes
Quality I, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to give us such a nice review! The team here at the Lethbridge Quality Inn & Suites really appreciate it when our efforts result in a guest's satisfaction. We honestly enjoyed hosting you and your friends and hope to see you all again very soon! Thank you for choosing QUALITY!!! Your Quality Inn &... More 

Brooks, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

My first experience with this hotel was years ago when we used to travel as a family for soccer tournaments to the city. Since then I have been staying here any time I am in Lethbridge for business. Even though my meetings may be on the other side of town in a hotel that has rooms available, I still continue... More 

Was this review helpful? Yes
Quality I, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you so very much for your wonderful review. We here at the Lethbridge Quality Inn are very fortunate indeed to be able to cultivate the kind of business relationships that turn into genuine friendships. Great people like you are what make our jobs so enjoyable. As always, we look forward to your next visit. Thank you for choosing QUALITY!!!... More 

Humboldt, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 19, 2015

Feb - 2015 We were greeted by friendly staff that put us into a lovely king room in a very quiet area of the hotel. The room had everything you could ask for - 2 - TV's, fridge, microwave, good bed and shower. The room came with amenities like soaps, shampoo, toothpaste, chocolates, etc. The breakfast was the best that... More 

Was this review helpful? Yes 3
Quality I, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for your kind review! We are so glad that you enjoyed your stay with us and our little touches of "home'. We have a sign in our breakfast room that reads..." Welcome, May all who enter as guests, leave as friends"...and we truly mean it!!! We are looking forward to your next visit. Thank you for choosing Quality!!! More 

Polson, Montana
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 14, 2015

Though the place seemed a little dated in places we overall enjoyed our stay. The beds were comfortable and the shower was pretty awesome. It was clean and the staff was extremely nice and also offered goodies in the lobby like fresh fruit and cookies. If we ever venture up to Lethbridge again, this is the place we will stay.

Was this review helpful? Yes 2
Quality I, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for your review. We here at the Quality Inn & Suites truly enjoy visiting with our guests over our evening snack of cake,cookies and such. We are also happy to offer our guests 24 hour access to our fresh fruit bowl, and of course the coffee and tea are always on! New updates to our hotel happen as... More 

Calgary, Canada
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 20, 2015

Stayed here in January with a business associate. The front staff was very friendly, The rooms were well equipped with all the little things you need including tooth paste and a couple of chocolates. There was a fridge and 2 T.V.'s in the King room. The internet was fast and worked easily. There is a better than average breakfast with... More 

Was this review helpful? Yes 3
Quality I, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for your review! We here at the Quality Inn & Suites do try to add the extra little touches so you will feel right at home. We look forward to your next stay. Thank you for choosing Quality!!! More 

Hinton, Alberta, Canada
Top Contributor
96 reviews 96 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 9, 2014

we had the suite with a Jacuzzi which is nice enough in itself. the great part was the care and attention to the amenities. the towels are soft, beautifully thick and plenty of them. the soaps, shampoos and such were quality and lots of them. there was a little box of chocolates with the coffee and tea. the place was... More 

Was this review helpful? Yes 2
TAManager, Public Relations Manager at Quality Inn & Suites, responded to this review

Thank you for your nice review. We are pleased you enjoyed your stay with us. Our staff works hard at keeping the rooms exceptionally clean and we are so pleased their efforts met your expectations. We do offer many breakfast items for various tastes - some people do like eggs, meat and beans and others enjoy a lighter fruit and... More 

Columbia
Contributor
16 reviews 16 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 16, 2014

On Nov. 13 2014 I checked in here. A very nice looking place. A very nice lady checked me in. I had a friend ,who was checked in,he was with me.. We drove her nuts!!! She gave it back...Now I was gave room 414 . THAT HAS SOME ISSUES. THE TV DID NOT WORK,BATH ROOM HAS A MUSTY/MOLDY SMELL. AND... More 

Was this review helpful? Yes
TAManager, Public Relations Manager at Quality Inn & Suites, responded to this review

We thank you so much for your review. We do become better by addressing concerns of guests when they arise. Many issues can be resolved for our guests immediately if advised. The televisions should absolutely all work. Guest Services agents know all of things that can happen to the televisions including the Shaw Cable box being turned off or ensuring... More 

Okotoks, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 6, 2014

My son's hockey team stayed at the Quality Inn Lethbridge for one night last weekend. The staff was organized and had everything prepared for our arrival (I have never checked in or out of any hotel as quickly or as smoothly!). The staff went above and beyond to make things as easy and fun for the kids as possible. We... More 

Was this review helpful? Yes 2
TAManager, Public Relations Manager at Quality Inn & Suites, responded to this review

Thank you for your kind review. Our staff is so pleased you appreciated the effort made to make your check in quick and painless. We trust you also enjoyed the evening snack and the deluxe continental breakfast designed to answer to many varied tastes form pastries, to locally baked specialty breads and hot eggs and meat. Thank you for staying... More 

Gadsden, Alabama
Top Contributor
85 reviews 85 reviews
31 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 2, 2014

we had a king suite. it was a nice large suite with plenty of room.two tvs.lots of drawer space,sofa bed,large desk and chair,padded bench, lots of counter space in bath. the heated indoor pool had a water slide for the kids. the breakfast the next morning was not very good.the eggs and sausage just did not look like i wanted... More 

Was this review helpful? Yes
TAManager, Public Relations Manager at Quality Inn & Suites, responded to this review

Thank you for your review of your stay with the Quality Inn & Suites Lethbridge. We are pleased you enjoyed your room and the amenities provided in the hotel. We are sorry you did not feel like eating the eggs and sausages that day. It is the hot portion of our breakfast but there are many other options including toast,... More 

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