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Tonquin Inn

3.0 of 5 100 Juniper St, Jasper, Jasper National Park, Alberta T0E 1E0, Canada
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582 reviews from our community

Traveler rating
    109
    195
    162
    79
    37
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183
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Okanagan Valley, British Columbia
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We read the reviews on this property a few days' prior and dismissed the "noise" cautions as there were very few vehicles in the parking lot and we didn't think that noise would be an issue. We heard very few disturbing outdoor noises other than the staff who were snow-blowing and shouting loudly in the lot in the morning. In... More 

Was this review helpful? Yes 3
Edmonton, Canada
Contributor
19 reviews 19 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We have stayed at the Tonquin many times because it does have some good qualities but looking after repeat customers is no longer one of them. The General Manager and I had an argument over pricing and she told me to take it or leave it. We ended up staying for 2 nights at a high price only to find... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 3 weeks ago

Hotel website pictures are completely different than the actual hotel. The room window was open when we arrived and it was -20 outside. It took until 4 am for the room to warm up. Outlets didn't work. Beds were sagging. The front desk kept forwarding wrong numbers to our room, waking up our baby. The shower door handle fell off... More 

Was this review helpful? Yes
Edmonton, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 of 5 stars Reviewed December 15, 2014

Stayed here one night while enjoying Marmot Basin. Rooms were very tight and is in desperate need of a renovation. Bathroom was dirty with hair on the floor. The walls in 118 creaked all night while the heat was on but the only plus was the bed was comfy.

Was this review helpful? Yes
Elisabeth B, General Manager at Tonquin Inn, responded to this review

We appreciate your comments and feedback and we are glad to see that you found our beds comfortable. We are disappointed to hear that the housekeeping services were not up to par and we will definitely address this with our Executive Housekeeper. Renovations and upgrades to our rooms are ongoing as part of our annual planning process. Thank you for... More 

Calgary, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 14, 2014

I enjoyed my experience here as it is in quiet area of town but not too far from everything. The beds were very comfortable and the room seemed quite modern. However, I agree with the reviews that said the the walls are "paper thin" and it was like elephants were upstairs as people were stamping on the floor. That's my... More 

Was this review helpful? Yes 2
Elisabeth B, General Manager at Tonquin Inn, responded to this review

Thank you for choosing the Tonquin Inn as your hotel while visiting Jasper. We are glad to hear that you enjoyed our comfortable beds and upgraded rooms. We will take your comments regarding the "paper thin" walls into consideration as we move forward to continue improving our product. We look forward to seeing you back at the Tonquin Inn on... More 

Edmonton, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 7, 2014

The Tonquin Inn seems to rely on repeat business and is probably more popular to those frequent travellers in the area who aren't necessarily on a big vacation. I've been here a few times in the last few years and live close enough to have checked out a few places over the years. It's pet friendly, an important factor in... More 

Was this review helpful? Yes 1
Elisabeth B, General Manager at Tonquin Inn, responded to this review

We are very glad to hear that you enjoyed your time with us at the Tonquin Inn and that you were able to experience one of our Junior Suites with the fireplace. The outdoor hot tubs are definitely very popular with our guests and the closing time is set so as not to disturb other guests that are staying in... More 

na
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 30, 2014

First night we had no heat in the one area of our suite which was right by the door...door also let in a slight breeze...very cold. Second night we left our room at 10:30 am returning 11 hours later, -32 out and not being able to get into our room. Spent 30 minutes outside waiting for staff to try what... More 

Was this review helpful? Yes 2
Elisabeth B, General Manager at Tonquin Inn, responded to this review

Thank you very much for your thorough review of your stay with us at the Tonquin Inn. We apologize for falling short of your expectations and the issues you had with your room. Your comments have been reviewed by our entire management team so as to rectify the mishaps encountered during your stay. We take all guest comments seriously and... More 

Singapore, Singapore
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 29, 2014

Situated in a quiet corner of Jasper town surrounded by beautiful mountains from a distance. Easy walking distance to the central town area and is also not far from the entrance to Maligne Canyon and Maligne Lake via driving. The room is extremely small and rundown but the staff service is excellent. Overall experience is still ok.

Was this review helpful? Yes 1
Elisabeth B, General Manager at Tonquin Inn, responded to this review

We are happy to hear the positive aspects of your stay - our location and excellent service and we appreciate your comments regarding areas in need of improvement. Thank you for taking the time to post your comments. We look forward to welcoming you back to the Tonquin Inn on your next visit to Jasper. More 

Lloydminster, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 20, 2014

The bathroom in our room was not the cleanest, as there were handprints on the walls/doors and dirt in the corners- but the tub/sink areas were clean enough. The walls in this hotel are very thin and noise travels easily -not reccomended if you are a light sleeper. The staff was far from friendly and hardly spoke English, so communicating... More 

Was this review helpful? Yes
Elisabeth B, General Manager at Tonquin Inn, responded to this review

We offer our sincerest apologies for falling short of your expectations. Your comments are being reviewed by our entire team so as to rectify the mishaps encountered during your stay. We are somewhat perplexed about your comments regarding the TV as all of our TV's were upgraded to 32" flat screens in the past year. Thank you for taking the... More 

Edson, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2014

We have been staying at the Tonquin Inn regularly since 2009. Our times at the Tonquin have traced our own growth, from dating, to marriage and now with small children and I can't imagine staying anywhere else. We have seen a manager or two come and go and a few staff changes along the way and the quality of the... More 

Was this review helpful? Yes
Elisabeth B, General Manager at Tonquin Inn, responded to this review

Thank you for your wonderful review. It has certainly been a pleasure sharing these memorable moments with you and your family. Your review has been shared with our entire management team and we look forward to seeing you again on your next visit. Please contact me directly and I would be more than happy to make the arrangements for you. More 

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Additional Information about Tonquin Inn

Address: 100 Juniper St, Jasper, Jasper National Park, Alberta T0E 1E0, Canada
Location: Canada > Alberta > Canadian Rockies > Jasper National Park > Jasper
Price Range (Based on Average Rates): $
Hotel Class:3 star — Tonquin Inn 3*
Number of rooms: 137
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Also Known As:
Tonquin Hotel Jasper

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