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Chateau Jasper

96 Geikie St, Jasper, Jasper National Park, Alberta T0E 1E0, Canada
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Chateau Jasper
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Ranked #11 of 17 Hotels in Jasper
A recent review
4 of 5 stars reviewed yesterday
ShazBG Sunderland
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sunderland
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Stayed at this hotel for 2 nights. On arrival we were upgraded to the Crown Suite. The suite was huge with a fantastic bathroom. It was clean and comfortable with good tea and coffee facilities. We didn't eat in the hotel restaurant so I am unable to comment on the quality of the food.

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London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

We arrived late to check in as we had travelled from Banff to Jasper. However we checked into the Jasper Suite, which even though is dated had real character. We were upgraded as it was our honeymoon which was a lovely touch by the hotel. The staff are very friendly and accommodating. The food in the restaurant is good. Quite... More 

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Northern Ireland, United Kingdom
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Arrived from Rocky Mountaineer. Basic hotel, carpets needing either replacing or a good deep cleaning. Obvious pet smells lingering. Cutlery was spotted for two days in the corridor before "disappearing". Beware aggressive seeking of tips by some bar staff - this put us off eating and drinking a second time. Good location and most reception staff were good bordering on... More 

Was this review helpful? Yes 1
Regina, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Thank you Chateau Jasper! We have stayed many times but have never reviewed. We love the fact the hotel is "in the wild" with the trails right behind the hotel, and yet still so close to the downtown area. Excellent restaurant, but if staying more than one day or two, you can choose the Lobstick's upstairs lounge (Skyline?) right next... More 

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London
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My wife and I stayed her for two nights in early July. We had booked a suite and the room we were allocated was in a quiet location on the ground floor at the back of the hotel, but with only a view of the car park. It was spacious and with a good bathroom and furnishings, though all a... More 

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Chester, England
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a really comfortable and spacious room here. It was in a quiet location at the back of the hotel. The Chateau Jasper is on the outskirts of the town but not too far to walk. Reception staff were always friendly and helpful but it was disappointing that the restaurant had very limited opening hours. There was nowhere to... More 

Was this review helpful? Yes 1
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Comfortable spacious hotel room, including a coffeemachine, refrigirator and an ironing board. HD television seems not to exist in Jasper. Nice in house pool with a hot tub. We did not try the restaurants. Hotel staff might consider to smile and say good dat to guests. This would have felt me more welcome.

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Shropshire UK
Level Contributor
84 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 1 week ago

We were here for 3 nights whilst touring the Rockies. First the positives. Large room. Clean. Comfortable beds. Free parking and wi-fi. Functional shower. The not so goods. Customer care severly lacking. We arrived after a long drive fron Banff, having made several stops along the way. Receptionist couldn't be bothered to greet us and when I asked if someone... More 

Was this review helpful? Yes 3
derbyshire
Level Contributor
80 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago

On arrival we were told we had been upgraded to a suite and the room we were given was fantastic. Very spacious with a large bathroom and separate shower. Everything was very clean and the toiletries were excellent. We were very comfortable and would have been happy to stay in the room for the duration of our stay!

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Brian_Higginson, Manager at Chateau Jasper, responded to this review

Thank you very much for your kind comments. I am glad you enjoyed your stay! More 

Greenville, SC
Level Contributor
117 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
1 of 5 stars Reviewed 1 week ago

Had probably the worst experience I've ever had with a hotel at Chateau Jasper; not that I ever got to stay here. I called about 5 days before my trip to reconfirm the reservation and was told that it had been cancelled and the hotel was full. Fortunately I got a room elsewhere in Jasper and figured that was that.... More 

Was this review helpful? Yes 1
Brian_Higginson, Manager at Chateau Jasper, responded to this review

There was some confusion with this guest’s reservation on our end and I am sorry for the inconvenience it caused. I have taken steps to ensure it doesn’t happen again. It caused a bit of a run around that could have and should have been avoided on our end. The reservation was made through a third party so the resolution... More 

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