Lovely friendly, homely hotel, situated within easy walking of main thoroughfare. Room clean and spacious - bathroom quite small. Nice indoor pool and jacuzzi. Friendly staff and complimentary Internet connection. more

On this tour we stayed at a number of hotels in Canada and I think that this was the most disappointing. The hotel was generally fine and the staff were friendly. The rooms were a little faded - the A/C made a lot of noise (being a stand alone unit fixed to the external wall) and so the choice was... more

We stayed her for 2 nights with a Ice field package and loved the place. It seemed very quiet and kept up well. more

It was a nice cozy hotel. We had a suite with a kitchennete Nice location... viewing the montains.. warm staff response to querries.. helpful staff more

The room was overpriced, window leaked the place was old and nasty. went there for my honeymoon and was extremely dissapointed. Staff didnt seem to care, would not give a discount, move rooms or apologize....worse....hotel....ever......went to Banff the next night and it was awsome and cheaper, Avoid this Hotel, stay in tent instead, nicer! more

This hotel has come under new management recently- and it shows. The lobby and restaurant are low-key but brand new. The elevator is ancient and loud. The check in process was quick and easy. They had underground parking but we didn't use it, we parked in the parking lot so we could see our car. About a 2 minute drive... more

When booking my hotel stay in Jasper I was almost put off this hotel by the reviews but luckily I wasn't. The hotel was clean, the staff friendly and helpful, it had a great indoor spa and pool and also a gym.All areas were well kept and up to date.Free internet was available on the ground floor near the front... more

Sometimes I wonder what people want. We stayed at the Chateau Jasper for 2 days recently as a part of an 11 week trip away from Australia. Yes, some of the decor is dated, but the setting is wonderful, the staff could not be friendlier or more helpful and the room was large enough for us and 2 x 23KG... more

Obviously many comments from a prior ownership. Hotel is clean and seems well run. I liked the fridge and tea kettle in the room. Free internet a bonus after a paying for it at other hotels (get with it people). Felt safe and relaxed. Thank you for a great stay. more