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Holiday Inn Express Grande Prairie

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10226 117 Avenue, Grande Prairie, Alberta T8V 7S5, Canada
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Holiday Inn Express Grande Prairie
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Holiday Inn Express Grande Prairie
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114 Reviews from our TripAdvisor Community

Traveler rating
    41
    42
    22
    5
    4
See reviews for
27
7
10
57
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (35)
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Edmonton, Canada
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Mrs. Laverne Shade is the motherly hostess who takes care of every customer who walks into her dining room like her own children. She is friendly, kind and most of all has a great sense of humor on top of her undivided attention to great service. I will definitely go back to this hotel just because of her.

Was this review helpful? Yes
nicoles98, General Manager at Holiday Inn Express Grande Prairie, responded to this review

Dear Guest, Thank you very much for your comments regarding Laverne. She is a fantastic Lady and we are so fortunate to have her to look after our guests! I am excited to pass on your comments to Laverne. All the best, and we look forward to seeing you again! Sandra Dreger More 

Top Contributor
145 reviews 145 reviews
38 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Reception: Fantastic Service: Spectacular! (Thanks to Jero and Patricia) Parking: plenty, front and back (outdoor) with rear door access (key card required) Plugs: Bring a power-bar if you like to plug stuff in bedside. Iron and Board in the room. Microwave is in the room I'm in. Facility: I had a chance to visit three different room styles... all looking... More 

Was this review helpful? Yes
nicoles98, General Manager at Holiday Inn Express Grande Prairie, responded to this review

Dear Guest, We very much appreciate you taking the time to provide feedback regarding your recent visit, and I will be sure to recognize the team Members that you had the great experiences with. Thank you! I am sorry that you were not able to have a restful night sleep due to the mattress in your room. We do have... More 

Edmonton, Canada
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

During my office trip for a week, I decided to book this considering a Holiday Inn Express brand however I had the worst experience overall and would really hope this review might make things better at the hotel and travellers can get a better experience and stay. As I went in to my room, even though the a/c was set... More 

Was this review helpful? Yes 1
nicoles98, General Manager at Holiday Inn Express Grande Prairie, responded to this review

Dear Guest, Thank you very much for taking the time to provide feedback regarding your recent stay. I am terribly sorry that you experienced problems with the in room air conditioning units. We do have an on-going preventative maintenance program for our guest rooms and we will now place extra emphasis on the air conditioning units, based upon your feedback.... More 

Calgary, Canada
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 22, 2015

Ok hotel, quite, nothing overly special, dog friendly, curtains don't close all the way on windows, makes sleeping a bit tough during the summer when the sun is out over 18 hours each day. Free breakfast, plenty of parking, located just west of town.

Was this review helpful? Yes
nicoles98, General Manager at Holiday Inn Express Grande Prairie, responded to this review

Dear Guest, Thank you for providing feedback regarding your recent stay. I am very sorry that the curtains did not close completely in your room, and can understand the importance of darkness for a restful slumber. I will certainly have extra attention paid to the working order of the draperies. Thank you, and hope to see you again, Sandra Dreger More 

1 review
1 of 5 stars Reviewed May 21, 2015 via mobile

I come to grande prairie lots for business. I try to stay at holiday inn hotels for the points. But I will NEVER be staying at the express again! Not only are the prices stupid high for a non full service hotel, but the front desk staff (as well front desk manager) were beyond rude! I will not be back... More 

Was this review helpful? Yes
nicoles98, General Manager at Holiday Inn Express Grande Prairie, responded to this review

Dear Guest, I am very sorry to read that you have had a poor experience at our hotel. I would like the opportunity to discuss your experience in detail if possible. My email address is gm@hiexgp.com and I would really like to hear from you if you are willing to discuss further. Thank you Sandra Dreger More 

Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 10, 2015

Stayed here for over two months for a project in the area. Place had everything I wanted. Comfortable, friendly and quiet. Loved Mr. Mikes nearby too where I could get a good meal and drinks and walk back to the hotel easily. Will make an effort to stay here in Grande Prairie for sure! A great hotel.

Was this review helpful? Yes
nicoles98, General Manager at Holiday Inn Express Grande Prairie, responded to this review

Dear Guest, Thank you very much for sharing feedback regarding your recent visit. We very much appreciate it, and are so pleased that you enjoyed our hotel. We look forward to welcoming you back to the Holiday Inn Express Grande Prairie! Best Regards Sandra Dreger More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 14, 2015

We were given a room with one bed for my husband, daughter and myself. We asked to change to a new room and were told there were non. I asked for a cot for my daughter, and was told she could sleep on a blanket on the floor. The following day when I asked the front staff to move us... More 

Was this review helpful? Yes 1
nicoles98, General Manager at Holiday Inn Express Grande Prairie, responded to this review

Dear Guest, Thank you for providing feedback regarding your recent stay. I am so sorry that you encountered problems. I would like the opportunity to speak with you so that I may discuss your concerns further. I would love to hear from you via email or I can certainly contact you by phone if you prefer. Best Regards Sandra Dreger... More 

Edmonton, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed March 30, 2015

Wifi is good, room is clean, breakfast is your typical food hotel, nothing spectacular, but not gross or anything! I've always found that with every stay, one staff member is nice, while the rest of the staff are extremely rude. Not very far for shopping, just around the bend and down the road! Still, customer service is ALWAYS the most... More 

Was this review helpful? Yes
nicoles98, General Manager at Holiday Inn Express Grande Prairie, responded to this review

Dear Guest, I am sorry that you found that our service did not meet your expectations. Please feel free to contact me directly as I would love the opportunity to discuss your concerns further and also to get some specific details regarding your experience. Thank you Sandra Dreger More 

Edmonton
Contributor
12 reviews 12 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 21, 2015

I stayed here for work and it was a nice stay. The rooms were clean and quiet. Holiday Inn is safe bet whenever you stay because it is always consistent. The location was good because it was walking distances to many restaurants.

Was this review helpful? Yes 1
nicoles98, General Manager at Holiday Inn Express Grande Prairie, responded to this review

Dear Guest, Thank you so much for taking the time to provide your feedback about your recent stay. We very much appreciate it, and look forward to welcoming you back to the Holiday Inn Express, Grande Prairie! Yours in Hospitality, Sandra Dreger More 

St. Albert, Canada
Top Contributor
58 reviews 58 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 14, 2015

Very clean hotel with s fantastic breakfast included (pancakes, bacon, regular continental stuff). Prices were comparable to other hotels in the area. Really enjoyed our stay. Staff is very friendly and willing to accommodate special requests.

Was this review helpful? Yes 1
nicoles98, General Manager at Holiday Inn Express Grande Prairie, responded to this review

Dear Guest, Thank you so much for sharing your feedback regarding your recent visit. We are so pleased that you enjoyed your stay, and we look forward to welcoming you back to the Holiday Inn Express! Best Regards Sandra Dreger More 

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