We drove down to Grande Prairie to pick up our dog from the airport, needed to spend the night before heading out. Friendly front desk agents! Needed a room on the ground floor since we had a pet, however they were all booked. Got the family room on the 3rd floor instead, which was also pet friendly and 2 floors...
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Good morning,
Thank you so much for your kind comments. We love getting to know our guests, but we also love to get to meet our four legged friends! Many of our team are real animal lovers and a highlight for each of us is getting introduced to your best friend and being able to spoil them with treats and...
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I have stayed here 3 times in January for overnight stay. All three time have been good. Staff are very helpful and the rooms are clean. I have had 3 different room configurations, all have been good with the King bed option being my preference.
PLUG IN FOR TRUCK - just a note that plug ins are limited.
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Paul,
Thank you for taking the time out of your schedule to post a comment regarding your recent stay at our hotel.
Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service...
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I have been staying at this hotel for the last 10 days with a few more days to go. I would definitely stay here again as any time that I needed anything the staff was very willing to help me out. Yes, there is very little parking at the front of the building but with my early mornings that's fine...
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Thank you for taking the time out of your schedule to post a comment regarding your recent stay at our hotel.
Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to...
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If being drab, dull and boring is the aim of this establishment then they succeed!
The room I had was ultra average. Cleanliness was questionable, but the bed was comfortable. Entertainment was provided by hearing the activities of the guests in the next room, one of which may have been a bovine, judging by the noises. Another source of amusement...
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Good morning,
I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in...
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Clean. Has a pool and waterslide. Breakfast was okay. Rooms were
Comfortable, clean, and quiet.
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My stay at your hotel was wonderful my room was great, and it was ready for when i needed it witch i am very thankful for. The only thing that botherd me was when i checked in April 28 2011 around 3:30pm there was a lady at the front desk that smelled like pot.... Im sure the managers are not...
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Good afternoon,
Thank you for your comments, we will look into your concern.
Regards,
Naomi
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We had to ask housekeeping twice for face cloths and then still had to get them ourseleves when we got back to the room at approx. 11:00p.m. after our day out. On the morning of our fourth day we asked to have the bed linens changed. When we got back to the room late in the p.m. they had not...
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Good morning,
Thank your for your comments. All of the concerns have been addresed with out Head of Housekeeping and our new staff to ensure they are familiar with the change cards. I appreciate your feedback and trust that your next visit to our property will be a much more positive experience.
Regards,
Naomi
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Front Desk staff member "Alyssa"(not sure if spelled correctly) very poor attitude and very immature. She doesn't know what she is doing. More interested in talking with the young men that came to the counter or on her cell phone to help. Phoned down to get blanket for my room and she never came for hours, had to phone down...
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Dear Guest,
Thank you for the comments. We will defiantely look into this incident and will ensure it is corrected. Our apologizes.
Regards,
Naomi
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I have stayed at this location several times and the staff are second to none. Shelly, and Trudy before her have done an excellent job of training the front desk girls to be friendly and very helpful.
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Thank you so much for your comments. I may be a bit biased but find the team at the front desk are excellent ambassadors for the property. I am pleased to pass on your compliment and look forward to your next stay.
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My fiancée and I have had to travel to GP several times over the past couple of months to meet with a surgeon in Grande Prairie and are happy to have stumbled upon this hotel (after making a BIG mistake and staying at the ‘inn’ next door during our first stay). The hotel is always clean, the staff is always...
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Good afternoon,
Thank you so much for taking the time to submit such a wonderful comment. We are very blessed to have someone like Sherry at the property and we will definately pass along the praise from you.
I wish you luck and health and hope that the next time we see you it is under better circumstances.
God bless....
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