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Service Plus Inn & Suites Grande Prairie

10810 | 107 Ave, Grande Prairie, Alberta T8V 7A9, Canada
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1 room 1 guest
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Service Plus Inn & Suites Grande Prairie
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51 Reviews from our TripAdvisor Community

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17
5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (51)
  • Mar-May only
    (15)
  • Jun-Aug only
    (16)
  • Sep-Nov only
    (6)
  • Dec-Feb only
    (14)
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Anchorage, AK
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean, quiet, excellent beds and pillows, good showers, good breakfast, friendly and competent front desk and breakfast room service - all the attributes of a good quality stay. Bonus for bottled water in the room and thick, comfy dressing gowns to visit the pool or lounge in the room with.

Was this review helpful? Yes
Courtney C, Sales & Marketing at Service Plus Inn & Suites Grande Prairie, responded to this review

It is always nice to hear that our guests appreciate the small extra touches we have added to our rooms, like comfy robes and free bottled water & cookies. We like to think it is one of the things that sets us apart from the pack. Thank you so much for your review, and we look forward to welcoming you... More 

Fort Erie, Ontario
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I visit Grand Prairie every few months as it is the closest city (within 3 hrs from where I live) that allows me to get clothes, a haircut and shop for supplies. Although I prefer to stay at the Sandman because it is a very comfortable hotel with great service, the price was just a bit better at Service Plus... More 

Was this review helpful? Yes
Courtney C, Sales & Marketing at Service Plus Inn & Suites Grande Prairie, responded to this review

Please let me apologize for your experience with our housekeeping team. We have a policy in place so that our guests are never to be disturbed before check out time. I have forwarded your review on to our department head, and assure you it will be discussed and reviewed. Thank you so much for your review, and we look forward... More 

Falher, Canada
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The water-slide was pretty zippy. Using the TV was pretty frustrating. 90% of the channels are not subscribed. According to a guide left in a room they used to subscribe to a better cable package but they don't anymore! There are much less expensive hotels around that have better cable. They must buy their breakfast sausage from the same crappy... More 

Was this review helpful? Yes
Courtney C, Sales & Marketing at Service Plus Inn & Suites Grande Prairie, responded to this review

We are very sorry to hear about your experience with our newly upgraded cable TV system. Since your stay, we have updated our in room guides to help clarify which channels we currently subscribe to. We offer everything from basic network channels to the movie networks. Our breakfast goes above and beyond your standard Continental Breakfast, offering fresh made pancakes,... More 

Fairview, Alberta, Canada
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 14, 2015

Stayed here with a friend of mine after working a night shift at the casino. When we checked in the desk girl put a sign up that said be back in 10 mins because she was sitting in the breakfast area with her bf eating pizza but eventually came over to check us in. Room was clean but a little... More 

Was this review helpful? Yes
Courtney C, Sales & Marketing at Service Plus Inn & Suites Grande Prairie, responded to this review

Thank you so much for the review. Our apologies for the less than speedy check in, this is an issue that has been brought up for discussion, and we are working on making sure that your experience isn't one that will be repeated. Thanks for choosing Service Plus Inns & Suites Grande Prairie, and we look forward to welcoming you... More 

Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 9, 2015

I stayed here for a week for business and the staff was wonderful. The girls at the desk were always so pleasant and helpful with suggestions for dinner and helping with local events. I brought my kids with me and they had a blast in the pool. The room was clean, beds comfy to the point that it was hard... More 

Was this review helpful? Yes
Courtney C, Sales & Marketing at Service Plus Inn & Suites Grande Prairie, responded to this review

Thank you so much for the great review. We are always happy to hear about the great experiences our guest have staying with us. We look forward to welcoming you again soon! More 

West Kelowna, Canada
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 29, 2015

Not much to look at from the outside. Plain nondescript hotel. But I was really impressed with my service as well as my room! The room was very clean! In room coffee, small fridge and microwave. The free breakfast is the same as most steam kitchen breakfasts, not my cup of tea! Scrambled eggs, sausage patties, toast and a pancake... More 

Was this review helpful? Yes
Courtney C, Sales & Marketing at Service Plus Inn & Suites Grande Prairie, responded to this review

So happy to hear that Leanne had the chance to show you the value we place on going the extra mile for all of guests. I know this will brighten her day when she reads your review. We may look plain and non-descript from the outside, but we have some WONDERFUL things going on inside! With newly renovated breakfast area... More 

Duncan, Canada
Level Contributor
4 reviews
2 of 5 stars Reviewed May 14, 2015

On visiting Grande Prairie, Alberta we stayed the first night at this hotel. Their brochure states they are pet friendly. As it was late and we just wanted a place to stay we booked a room for us and our 4 lb dog. After all was said and done we were informed that we had to stay in a smoking... More 

Was this review helpful? Yes
Courtney C, Sales & Marketing at Service Plus Inn & Suites Grande Prairie, responded to this review

I would like to extend our apologies that you were unhappy with our pet rooms . We are always willing to work with you and your furry family members on a case by case basis, to make sure you have the best stay possible. We strive for ways to ensure a better guest experience, and to improve our services, guest... More 

1 review
1 of 5 stars Reviewed May 1, 2015

I stay at this place frequently its nothing special but its gone really down hill in the last 2 weeks call took 5 mins just to get through the didn't even say hello put me straight on hold for 15 minutes then finally came on the phone and said she was going to put me on hold again before I... More 

Was this review helpful? Yes
Courtney C, Sales & Marketing at Service Plus Inn & Suites Grande Prairie, responded to this review

We are very sorry to hear about your experience with a member of our front office team. We would like to assure you that this is not typical behavior, and we expect a much higher standard from all our staff. We would like to invite you to contact our General Manager, Sheenaa, directly, so we can make this right. More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 5, 2015

My husband and I have stayed in this hotel many times, but it's been about a year since we stayed here last. We love the location because it's near the casino and central to everything else. We brought our small 3 lb chihuahua and requested a pet room, which are now smoking rooms only. It was terrible. The room reeked... More 

Was this review helpful? Yes 2
Courtney C, Sales & Marketing at Service Plus Inn & Suites Grande Prairie, responded to this review

I would like to extend our apologies that your stay was not satisfactory . We are always willing to work with you and your furry family members on a case by case basis, to make sure you have the best stay possible. We strive for ways to ensure a better guest experience, and to improve our services, guest feedback is... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 27, 2015

Had a room on first floor facing neigboring pub which shares the parking lot. Squealing tires and yelling woke us all up at midnight and when this place closed. It was like an episode of the Duke Boys. Parking here was terrible as well, room was clean and comfy bed at least. Too bad i couldnt get a good sleep... More 

Was this review helpful? Yes
Courtney C, Sales & Marketing at Service Plus Inn & Suites Grande Prairie, responded to this review

I would like to extend our apologies for noise from the nearby pub on your last stay with us. We are aware of that having a popular city hot spot close by can, at times, create a noise issue for our guests. We are always striving for ways to ensure a better guest experience, and to improve our services. Guest... More 

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