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Stonebridge Hotel Grande Prairie

12102 100th Street, Grande Prairie, Alberta T8V 5P1, Canada
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Stonebridge Hotel Grande Prairie
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69 Reviews from our TripAdvisor Community

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Fort St. John, Canada
1 review
2 of 5 stars Reviewed December 6, 2015

We stayed there beginning of Nov 2015. The front desk staff were professional. Hotel lobby was nice. My husband was sick so we went to bed early. Couldn't sleep though, I can hear other people in their rooms above, beside & walking in the hallway! We were extremely tired the next day driving home.

Helpful?
Thank 1hurtinalbertn
ALAN B, General Manager at Stonebridge Hotel Grande Prairie, responded to this review

Thank you for taking the time to write a review and let us know how your stay was with us. I apologize that you and your husband were not able to get a good night sleep. I would appreciate it if you could let me know when you were staying with us as this is not a comment that we... More 

Prince Albert
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed December 2, 2015

The rooms have been redone and are quite nice. The hotel has no evening restaurant and is only open from 6:00 am until 2:00 pm. The hotel offers a continental morning breakfast that is served in the dinning room.

Helpful?
Thank Graham C
ALAN B, General Manager at Stonebridge Hotel Grande Prairie, responded to this review

Graham C, Thank you so much for taking the time to complete a review of our hotel during your recent stay with us. I am glad you enjoyed the newly renovated rooms. Also I am pleased to add after its recent renovation we are re-opening the Prairie Café for dinner starting on December 18th. We look forward to welcoming you... More 

Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed November 30, 2015

We had a function for around 260 people here this last Saturday. The food was average and they had one person to run a buffett for hundreds of people, needless to say it didnt go very smoothly. There wer three drink staions, one was just bottled beverages, two were for mixed beverages. There was a 30 minute line up at... More 

Helpful?
Thank OurearthOnelife
ALAN B, Manager at Stonebridge Hotel Grande Prairie, responded to this review

Dear OurearthOnelife, thank you for taking a moment to review our hotel. I understand your frustration of long wait times for drinks during your staff party. We have learned from this experience and will continue with our training, growing and having proper staff for larger groups. If there is anything else I can assist with feel free to contact myself... More 

Port Alberni, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed November 11, 2015 via mobile

Customer service was incredibly friendly. Our room was clean and comfy. I've worked in housekeeping so I knew what to look for and they were perfect! We went to the restaurant attached the hotel and though the service was friendly, the food was horrible. Everything tasted microwaved, portions were small and it was a bit overpriced. Will stay at the... More 

Helpful?
Thank VKsauve
ALAN B, Manager at Stonebridge Hotel Grande Prairie, responded to this review

Hello VKsauve, Thank you for taking the time to review our hotel, I apologize for the issues you had with your meal, we are continuing to improve our quality and quantities to ensure all patrons receive the best meals and stay. And thank you for mentioning our service team I will be sure to share this with al of them.... More 

Saskatchewan
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 11, 2015 via mobile

Spent one night here..good room clean and comfortable..their event space was large and suited us well. The staff was excellent with our requests. The restaurant was fast and the food good. I had one bad experience in that my wallet got stolen while I was there but I commend all the staff for helping me look for it. They went... More 

Helpful?
Thank REP2
ALAN B, Manager at Stonebridge Hotel Grande Prairie, responded to this review

Hello REP2, Thank you for the wonderful review of our staff and hotel. We are pleased you had a wonderful stay minus the wallet. I will be sure to share with my staff as they were determined to find it, they kept searching after you checked out! We hope to see you again! Thank you, Ashley McCallister Hotel Manager More 

Lacombe, Canada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 3, 2015 via mobile

I stayed here on business in October. I had heard stories of rooms that smelled like they had been smoked in and a general state of disrepair and was skeptical about what I would find. It appears as though they had recently renovated and I was pleasantly surprised. The rooms were clean and updated. Staff were friendly. The stay was... More 

Helpful?
Thank J J
ALAN B, Manager at Stonebridge Hotel Grande Prairie, responded to this review

Hello JJ, Thank you for taking the time to review our hotel, since your last stay the elevator has been completely renovated and is now back in operation. Along with our common areas and guest rooms we are working hard to finish all renovations to be the best value hotel in Grande Prairie. We hope you will try us again... More 

Dawson Creek, Canada
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 26, 2015

The Stonebridge was more then accommodating when I left a hotel that evening due to cleanliness and lack of parking which also was a safety issue. The front desk clerk was wonderful and helpful in finding a room on a very busy night in Grande Prairie. Lots of well lit parking in the lot of this hotel. While this hotel... More 

Helpful?
Thank Moonsweeper
ALAN B, Manager at Stonebridge Hotel Grande Prairie, responded to this review

Hello Moonsweeper, Thank you for the wonderful review from your recent stay in Grande Prairie. We are pleased you enjoyed your room and our friendly staff, we strive to have the best value and cleanest rooms in Grande Prairie! We hope to see you again soon! Ashley McCallister Hotel Manager More 

SurreyBC
Level Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed October 18, 2015

I was a bit concerned before arriving having read the reviews on trip advisor I was attending a conference and only there one night. Renos in full swing but elevator not working so was given a room on the third floor even though one was originally requested when the booking was made, however thanks to the front desk clerk we... More 

Helpful?
Thank percsSurreyBC
ALAN B, Manager at Stonebridge Hotel Grande Prairie, responded to this review

Hello percsSurreyBC, Thank you for the wonderful review about our hotel and our lounge. We strive to have the best service in Grande Prairie ( even while under renovations) I apologize for the issues with out hot water, it now has been resolved from our maintenance team to ensure this does not happen again in the future. We hope to... More 

1 review
5 of 5 stars Reviewed October 14, 2015

Jenny and her staff in banquets .GREAT service and it is so nice not to have to worry about having to re-set a room when your putting on a function . More important was that Jenny actually stopped in to see if all was good and if there was anything she could help with or change. I call that above... More 

Helpful?
Thank Merri M
ALAN B, Manager at Stonebridge Hotel Grande Prairie, responded to this review

Hello Merri M, Thank you for taking the time to review our Hotel and give this wonderful review to Jenny and her staff. Our Banquet team strive to make the best guest experience possible for all events. I will be sure to share this with all staff of the hotel! Thank you Again! Ashley McCallister Hotel Manager More 

Grande Prairie, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 21, 2015

Everyone did an amazing job accommodating us in every way possible!!! Carla the events coordinator went above and beyond making sure everything was arranged perfectly and did it within our budget! The rooms were clean and spacious and best of all are pet friendly! The cooks did such an amazing job that everyone was commenting on the wedding reception food!... More 

Helpful?
Thank Sondra H
ALAN B, Manager at Stonebridge Hotel Grande Prairie, responded to this review

Hello Sondra H, Thanks Sondra for the wonderful review! We are most pleased you had a wonderful wedding! I have shared this review with Carla and all our staff to show how their hard work paid off to give you and your guests the best experience possible. Thank you again and congratulations to you and your Husband! Ashley McCallister Hotel... More 

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