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All 17 Fort McMurray hotels

Clearwater Suite Hotel

3.0 of 5 Hotel   |   4 Haineault Street, Fort McMurray, Alberta AB T9H 1R6, Canada
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Clearwater Suite Hotel
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83%
Ranked #2 of 17 hotels in Fort McMurray
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 2 days ago
Steve M British Columbia, Canada
  • Overview
  • Reviews (75)
  • Photos (21)
  • Amenities
  • Q&A
  • Room tips (17)
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75 people have reviewed this hotel

Traveler rating
    39
    23
    6
    5
    2
See reviews for
4
3
8
60
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
British Columbia, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

The whole hotel was very nice and clean. Front desk are friendly and helpful. I love the bed and slept like a baby, I even asked for the brand of the bed so I can have it on my own house. The rooms have full kitchen facilities with bonus laundry and dryer on your own. Overall it is an excellent... More

Was this review helpful? Yes
Calgary, Canada
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Stayed in this hotel for 2 nights and it was a perfect stay. Rooms are cleaned and and have balcony with bonus of having your own laundry in your room. Front desk staff are friendly and helpful especially the morning staff. Breakfast is a little bit a downer but I will suggest that you just cooked your own breakfast since... More

Was this review helpful? Yes
Jean-Marc G, General Manager at Clearwater Suite Hotel, responded to this review

Dear Guest; Thank you so much for your most valuable feedback! We sincerely appreciate your support and we are very appreciative as well of our Team Service above and Beyond attitude which we strive to emulate through the entire operation every day of the week. We do indeed provide a limited breakfast as all our suites have full kitchen amenities... More

Nanaimo, BC
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I just can't give this hotel 4 stars..for a few reason. I tried to make my booking directly with the hotel because the computer I was on would not let me - when I phoned to book the desk attendant (Joe) would not give me the rate I was getting online - he quoted $240 and the rate I was... More

Was this review helpful? Yes
Jean-Marc G, General Manager at Clearwater Suite Hotel, responded to this review

Dear Guest; I thank you for taking valuable time from your schedule to send us this comprehensive review and I must first apologize on the Rate mixed up. I had a chance to do a thorough investigation and it seemed some rate parity were not communicated to all concerned between our various web sites. I had a conversation as well... More

Sahuarita, Arizona
1 review
5 of 5 stars Reviewed 4 weeks ago

By far the best hotel I have stayed with. All staff members are great, and know your name. The rooms I have had are outstanding. On future visits I plan on staying nowhere else. They earned my business.

Was this review helpful? Yes
Jean-Marc G, General Manager at Clearwater Suite Hotel, responded to this review

Dear Guest; Thank you for your wonderful comments on your most recent visit in our property. Rest assured we will pass these comments to our entire team! Although we are not immune to flaws in our Training,technical and maintenance mishaps, our Team does indeed strive to consistently strive in giving our guests the best stay possible while visiting our region.... More

Houston, Texas
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Went checking in I was informed that the spa/steam room was shut down being redone. The A/C in the room didn't work very well, room was hot. At 4:30am I was woken by water pouring in from the ceiling, I did what I could to contain the water and let the front desk know at 6am. They didn't seem very... More

Was this review helpful? Yes 1
Jean-Marc G, General Manager at Clearwater Suite Hotel, responded to this review

Dear Guest; Let me first apologize personally on the various situations you encountered while sojourning with us most recently. We experienced some AC related incidents with our Main Chiller which has now been corrected these last few days. I have discussed the unacceptable circumstance of the room you were moved to which smelled smoky. We have some very effective punitive... More

MEDICINE HAT
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 19, 2014

The staff were very accommodating throughout the visit and the rooms were spacious and comfortable. It was nice to stay at this suite hotel while attending a conference in Fort McMurray. It was in a good, central, location, close to amenities. The room itself had a good size kitchen, so it made it much more comfortable and accommodating to have... More

Was this review helpful? Yes
Jean-Marc G, General Manager at Clearwater Suite Hotel, responded to this review

Dear Guest; We sincerely appreciate your comments on your most recent stay with us. Rest assured we will continue to raise our level of service and like yourself our guests are certainly very appreciative of our great downtown location closed to all amenities while our Team does appreciate greatly your positive comments on their continuous great service Attitude. we will... More

Edmonton, Canada
Contributor
18 reviews 18 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 18, 2014

My daughter and I just spent a weekend in Fort Mac with her swim team for a competition. This hotel was one of the recommended ones as it was close to the pool and many amenities and they gave us a special rate (Swim Alberta rate). We got a one bedroom with a full kitchen and a washer/dryer! It's not... More

Was this review helpful? Yes
Jean-Marc G, General Manager at Clearwater Suite Hotel, responded to this review

Dear Guest; Thank you so much for your comments which we passed on to all concerned within our Team. Our Location is indeed much appreciated by our guests and our Team Associates continuously get great guests reviews of which we are extremely proud on their behalf. we are sorry your sleep was not as comfortable as you may have expected... More

CANADA
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 4, 2014

Thank you very much for the fantastic service every single person front desk the cleaners and the restaurant in the hotel top shelf service, I love my stay here and will be back and I highly recommend the stay here. Thanks to you all!

Was this review helpful? Yes
Jean-Marc G, General Manager at Clearwater Suite Hotel, responded to this review

Dear Guest; Thank you for your most positive comments on our Team Members and your overall experience while staying with us most recently. Our Team Members are extremely appreciative of our guests continuous support and I can sincerely say they certainly do not take it for granted and all will continue to strive even more in fine tuning their Hospitality... More

Magog, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2014

Good Afternoon. The first time ,icame to Fort Mcmurray ,i stayed at this hotel and i immediatly felt like home . It is more than just a hotel room, you really feel good ,it s like your own appartement.. And more, , you can cook ,wash etc,, and it is very quiet ,clean and all the staff is really nice.... More

Was this review helpful? Yes
Jean-Marc G, General Manager at Clearwater Suite Hotel, responded to this review

Dear Szusana, Thank you so much for your comment on your most recent stay with us. We are thankful of our unique location and most appreciative of the continuous great service culture our Team is able to deliver day after day to our guests. We will continue to strive to be the most welcoming Hotel in Fort McMurray and our... More

Morris, Illinois
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 27, 2014

very friendly staff. very nice room. large tv. housekeeping accommodates my sleep schedule for working midnights. only complaint is the hot tub. it hasn't been open for 2 1/2 years, and there are no plans to open it. don't believe the "under renovation."

Was this review helpful? Yes
Jean-Marc G, General Manager at Clearwater Suite Hotel, responded to this review

Dear Guests. I thank you for you most valuable feed back on your last stay with us. We are extremely proud of our high energy and service oriented Team and rest assured they are extremely appreciative of your comments and most eager to welcome you back very soon. I must once again "apologize" on the Hot Tub repairs, but I... More

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Additional Information about Clearwater Suite Hotel

Address: 4 Haineault Street, Fort McMurray, Alberta AB T9H 1R6, Canada
Location: Canada > Alberta > Fort McMurray
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Clearwater Suite Hotel 3*
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Also Known As:
Clearwater Suite Hotel Fort McMurray, Alberta

21 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The convenience of a condo with the amenities of a hotel. Our spacious self contained suites feature a full kitchen, in suite laundry. Guests will enjoy heated underground parking, free continental breakfast and a fully licensed lounge. Conveniently located next to a grocery store, restaurants and shops. ... more   less 
Number of rooms
150

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