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Clearwater Suite Hotel

Certificate of Excellence
GreenLeadersBronze level
4 Haineault Street, Fort McMurray, Alberta AB T9H 1R6, Canada
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Clearwater Suite Hotel
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117 Reviews from our TripAdvisor Community

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Traveler rating
    73
    28
    9
    5
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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  • All months
    (117)
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    (32)
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    (38)
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    (29)
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    (18)
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2 reviews
5 of 5 stars Reviewed 4 days ago NEW

What I love most of this hotel is it has all that i need..Full kitchenette and dishwasher plus laundry and dryer. I've stayed here for a week I and I never had a problem.My room is always clean and done by sweet housekeeping people that never failed to smile.Not to mention the staff at the desk they're very polite and... More 

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Edmonton, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Staff were all friendly and pleasant deal with. From my check-in to check-out, the service was made exceptional by the courteous front desk staff. Housekeeping is top-notch. Hotel is clean, comfortable and centrally located. Enjoyed the hot tub after long day of work. I will certainly come back. It turns out my experience was great.

Was this review helpful? Yes
Jean-Marc G, General Manager at Clearwater Suite Hotel, responded to this review

Dear Guest; Thank you for taking the time to post this most favorable review of your most recent stay among us. We are extremely grateful of the hard work and professionalism our Front Desk demonstrates day after day towards our guests. We sincerely appreciate your on going support and we are looking forward to your next visit in our property.... More 

Calgary, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

A wonderful experience. Front desk are all friendly and very accommodating. They always greeted us with smile with our names. Bed was comfortable and pillows were excellent. They made for a very good and sound sleep. Breakfast is included too. Hot tub is good for relaxation after long hours of work. Highly recommended!

Was this review helpful? Yes
Jean-Marc G, General Manager at Clearwater Suite Hotel, responded to this review

Dear Guest; Thank you so much for your most positive feedback and rest assured I have shared this with our Team. Our Guests do appreciate our Amenities and we are most grateful of your support. We hope to have the pleasure to welcome you back in the most foreseeable future. Jean-Marc Guillamot -General Manager More 

St. John's, Canada
Contributor
13 reviews 13 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is good because it has the kitchenette suites which is good with a family there for 7 days. Location is in downtown next to restaurants and shopping mall. Front staff were not the friendliest. The 2nd day we were there the pool was closed for maintenance. I mentioned that was one of the reasons we stayed there and... More 

Was this review helpful? Yes
Jean-Marc G, General Manager at Clearwater Suite Hotel, responded to this review

Dear Guest; Thank you for your review and we value your feedback which I share with our Team. We do verify water quality a minimum of 4 times daily in our Hot Tub and unfortunately the day prior to your arrival we witnessed alarming reading of our monitoring system alerting us of a possible microbiological presence in the Hot Tub... More 

Calgary, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

I like to stay in this hotel when I'm working in the Fort McMurray area. The hotel is well located downtown, close to everything you need. The staff are professional and very friendly. The rooms are spacious, well equipped and quiet. I definitely recommend the Clearwater Suite Hotel.

Was this review helpful? Yes
Jean-Marc G, General Manager at Clearwater Suite Hotel, responded to this review

Dear Guest; We sincerely thank you for your positive comments posted on this review and we are most grateful in your feed back. Our downtown location is indeed well appreciated by our guests while our Team is totally dedicated to your comfort and quality of stay while sojourning with us. We are looking forward to your next visit and wish... More 

Vancouver Island, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 6, 2015

I stayed here couple of times and always loved my stay. The staff are awesome, friendly and helpful. The rooms are spacious with laundry and dryer on your own room which is perfect for long stay.They have the lounge open for drinks. It was a surprised that hot tub is open and took advantage of relaxing in there. Breakfast is... More 

Was this review helpful? Yes 3
Jean-Marc G, General Manager at Clearwater Suite Hotel, responded to this review

Dear Guest; Thank you so much for your most positive review on our property. Our guests certainly appreciate our amenities and we are most pleased to have now retrofitted our Spa as you pointed out with state of the art Saline Water treatment making the Hot Tub experience a soothing one after a long day of travelling or travels. We... More 

Edmonton, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 20, 2015

I use this property when in Ft Mac. Aprox. 3 times per month. I find that the rooms are always clean. Very clean actually. Staff are exceptional at customer service and make it a point to remember my name. Special requests are always handled professionally. The friendliness of the staff really take the edge off of travel to Ft Mac.... More 

Was this review helpful? Yes 1
Jean-Marc G, General Manager at Clearwater Suite Hotel, responded to this review

Dear Guest; We are so much appreciative of your most valuable feed back on your recent stay with us. With the great in room amenities each Suite have, we strive to be the "home away from home" for all our guests, and we are most please our level of comfort and great service attitude from our Team made you stay... More 

Calgary, Canada
Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 19, 2015

Wonderful and spacious hotel. This is a good place to stay whether for business or pleasure. Hotel room was very spacious with all the comforts of home. Hotel was quiet. Close to downtown Fort McMurray. Superstore, Montana, Tim Horton and Wendy's all within walking distance. I would stay at this place again.

Was this review helpful? Yes 1
Jean-Marc G, General Manager at Clearwater Suite Hotel, responded to this review

Dear Guest; Thank you very much for posting your comments on this site. As yourself our location and amenities both inside and closed proximity to stores and restaurants are certainly very much appreciated by all our guests. On your next visit, if available our Team will do their best to secure a room away from the Highway. We are looking... More 

Edmonton, Canada
Top Contributor
274 reviews 274 reviews
47 hotel reviews
156 helpful votes 156 helpful votes
4 of 5 stars Reviewed February 11, 2015

Walking in it's clean, and cozy in the middle with the chairs in the lobby. There's a fireplace in the middle and seats on each side but I don't think I even saw a fire going. There's a table and chairs for those who may want to work in the evenings with their colleagues. We were warmly greeted by the... More 

Was this review helpful? Yes 1
Jean-Marc G, General Manager at Clearwater Suite Hotel, responded to this review

Dear Guest; Thank you so much for most valuable feed back. I am sincerely sorry your stay was not as restful as you expected. Indeed we would have look at every possibilities to move you to a more secluded room on the inside courtyard/parking. If we have the pleasure to welcome you back in the foreseeable future please mention this... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 8, 2015

I've been staying at the Clearwater every week for over a month now. Being away from home half of every single week is tough, but the Clearwater is inviting, cozy and relaxing. -Their kitchen has EVERYTHING but an oven -Their in-suite laundry and dryer is AWESOME -The soundproofing between rooms is good -Their workout room is nice (if quaint) -Their... More 

Was this review helpful? Yes 1
Jean-Marc G, General Manager at Clearwater Suite Hotel, responded to this review

Dear Guest: Thank you so much for your most valuable comments on your stay. Our Front Desk Team sincerely appreciate your support as their on going commitments and great guest services attitude are a great asset we are most proud of. We thank you for highlighting all the benefits our location brings to anyone coming to Fort McMurray and we... More 

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