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All 17 Fort McMurray hotels

Franklin Suite Hotel

2.5 of 5 Hotel   |   10300 Franklin Avenue, Fort McMurray, Alberta T9H 0A5, Canada
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Franklin Suite Hotel
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Ranked #5 of 17 Hotels in Fort McMurray
A recent review
5 of 5 stars Reviewed July 15, 2014
TraavisA Vancouver, Canada
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21 reviews from our community

Traveler rating
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    11
    4
    0
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Vancouver, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 15, 2014

When it comes to hotel options in Fort McMurray there just isn't much in the way of good options. The Franklin is a breath of fresh air. Well appointed, well serviced and super clean rooms are always to be expected when staying here. The staff are overly friendly and helpful, and make any length of stay in Fort McMurray more... More

Was this review helpful? Yes 2
Saskatoon, Canada
Top Contributor
274 reviews 274 reviews
70 hotel reviews
197 helpful votes 197 helpful votes
3 of 5 stars Reviewed June 4, 2014

The Franklin Hotel is a decent place, with large and well-appointed rooms. Staff are friendly and facilities offer good business-style rooms and public spaces. On the downside are the following: a pitifully small fitness centre (half the size of a tiny hotel room), a location on the far end of the downtown core, and the absence of a restaurant. So,... More

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Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 6, 2014

This place could easily be rated higher as its is very spacious, clean and comfortable for several night stay. My only big issue is a typical one in Ft. McMurray and it's the fact a modern multilevel building is built with wooden floors. So noise maybe an issue as people come here to work and are up early so unless... More

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Annie H, General Manager at Franklin Suite Hotel, responded to this review

Thank you so much for taking the time to review our hotel property. We are pleased to hear that you were able to enjoy the comfort of our spacious rooms during your stay. Once again, thank you very much and we look forward to having you stay with us again. Best Regards, Annie Hachac General Manager More

Edmonton, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 15, 2013

A clean and spacious room in Fort McMurray with above average kitchenette facility. The continental breakfast was slightly disappointing with only bread, cereal, juice, but overall it was a great value.

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Thank you very much for your review! It is feedback like yours that allow us to identify shortcomings in our operations, and enable us to constantly improve to meet the needs of all of our guests. Rest assured that your feedback will be passed on to the entire Team. Once again thank you very much and we are looking forward... More

Alberta
Top Contributor
54 reviews 54 reviews
16 hotel reviews
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed August 28, 2013

Given the perspective that most people have on Ft Mac, I thought a clean hotel would be asking for a lot. But, this hotel was clean - both the lobby and the room. The rooms were spacious - an interesting layout with a large entertainment unit dividing the living room from the bedroom - but it worked fine. The kitchen... More

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Annie H, General Manager at Franklin Suite Hotel, responded to this review

We greatly appreciate your effort for taking the time to write up this review and rest assured that this feedback will be passed on to our hard working and friendly Team. Once again thank you very much and we are looking forward to your next visit. Best Regards, Annie Hachac General Manager More

Edmonton, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 15, 2013

I've been staying in this hotel for 5 years now and this is my second home. It's the staff that makes me feel very welcome and they do their best to make my stay enjoyable. The rooms are big, new flat screen tv, new microwave oven. Annie is doing a good job and her staff are just wonderful.

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Thank you very much for your most valuable feedback. We appreciate your positive comments which will be passed on to the entire Team. It makes it worth all the hard work we all go through to see comments like this! Once again, thank you very much for your support and we are looking forward to your next visit! Regards, Annie... More

St. Albert, Canada
1 review
5 of 5 stars Reviewed May 28, 2013

I have been staying at the Franklin for a couple years now every couple weeks. I can't imagine staying anywhere else in Ft. McMurray primarily because of the staff. Annie and her team are second to none. They make a point of knowing each of their customers by name and their smiles are infectious. The underground parking, quiteness of the... More

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Annie H, General Manager at Franklin Suite Hotel, responded to this review

Thank you very much for taking the time to write your wonderful comments. We are of course always thrilled to see that our hard work pays off and we greatly value your support. Thank you once again and we are looking forward to your next visit. Regards, Annie Hachac General Manager More

Calgary, Canada
2 reviews
4 of 5 stars Reviewed March 1, 2013

I really liked my room. It was large and I can easily imagine staying there for a couple of weeks. An in-house restaurant would have made my stay much more comfortable but there were a few places closeby so it wasn't too bad. The towels could have been a bit cleaner and the "continental" breakfast was just muffins and cereal,... More

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Thank you for your most valuable feedback. I apologize for the inconvenience you experience with regards to breakfast and towels. I will certainly pass your comments to the rest of my Team. We are continuously striving to satisfy all of our guests concerns and your comments are extremely helpful in order for us to maintain the highest level of hospitality.... More

Saskatoon, Canada
Top Contributor
58 reviews 58 reviews
34 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 13, 2013

Stayed here for two days. As usual the staff is very attentive. When I checked in I noticed the toilet paper roll was in pieces on the floor. I mentioned when I went for supper and when I got back, everything was fixed. The room is nicely appointed, but they need to spend a little attention to detail in cleaning.... More

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Thank you for taking another some of your valuable time to give comment on your most recent stay. Our Team will continue to work harder in order to achieve guest's expectations and on behalf of my team I thank you for passing on this feedback. We are most appreciative of your support and rest assured that those things that you... More

Edmonton, Canada
Top Contributor
139 reviews 139 reviews
35 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed January 2, 2013

We were very nervous when we found we had been booked by a client into the Franklin Suites. Our last stay was rather uncomfortable with a patio door that was too small for its frame, allowing in wind and any thief who could do a bit of climbing. But the good news is that the hotel company fixed the doors...at... More

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Thank you very much for your review! It is feedback like yours that allow us to identify shortcomings in our operations, and enable us to constantly improve to meet the needs of all of our guests. Rest assured that your feedback will be passed on to the entire Team. Once again thank you very much and we are looking forward... More

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Additional Information about Franklin Suite Hotel

Address: 10300 Franklin Avenue, Fort McMurray, Alberta T9H 0A5, Canada
Location: Canada > Alberta > Fort McMurray
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Franklin Suite Hotel 2.5*
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Also Known As:
Franklin Suite Hotel Fort McMurray, Alberta

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