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All 17 Fort McMurray hotels

Franklin Suite Hotel

2.5 of 5 Hotel   |   10300 Franklin Avenue, Fort McMurray, Alberta T9H 0A5, Canada
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Franklin Suite Hotel
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89%
Ranked #4 of 17 hotels in Fort McMurray
A recent review
3 of 5 stars reviewed 1 week ago
  • Reviews (19)
  • Photos (11)
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  • Amenities
  • Room tips (4)
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19 people have reviewed this hotel

Traveler rating
    5
    11
    3
    0
    0
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1
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15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This place could easily be rated higher as its is very spacious, clean and comfortable for several night stay. My only big issue is a typical one in Ft. McMurray and it's the fact a modern multilevel building is built with wooden floors. So noise maybe an issue as people come here to work and are up early so unless... More

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Thank you so much for taking the time to review our hotel property. We are pleased to hear that you were able to enjoy the comfort of our spacious rooms during your stay. Once again, thank you very much and we look forward to having you stay with us again. Best Regards, Annie Hachac General Manager More

Edmonton, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 15, 2013

A clean and spacious room in Fort McMurray with above average kitchenette facility. The continental breakfast was slightly disappointing with only bread, cereal, juice, but overall it was a great value.

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Thank you very much for your review! It is feedback like yours that allow us to identify shortcomings in our operations, and enable us to constantly improve to meet the needs of all of our guests. Rest assured that your feedback will be passed on to the entire Team. Once again thank you very much and we are looking forward... More

Alberta
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed August 28, 2013

Given the perspective that most people have on Ft Mac, I thought a clean hotel would be asking for a lot. But, this hotel was clean - both the lobby and the room. The rooms were spacious - an interesting layout with a large entertainment unit dividing the living room from the bedroom - but it worked fine. The kitchen... More

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

We greatly appreciate your effort for taking the time to write up this review and rest assured that this feedback will be passed on to our hard working and friendly Team. Once again thank you very much and we are looking forward to your next visit. Best Regards, Annie Hachac General Manager More

Edmonton, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 15, 2013

I've been staying in this hotel for 5 years now and this is my second home. It's the staff that makes me feel very welcome and they do their best to make my stay enjoyable. The rooms are big, new flat screen tv, new microwave oven. Annie is doing a good job and her staff are just wonderful.

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Thank you very much for your most valuable feedback. We appreciate your positive comments which will be passed on to the entire Team. It makes it worth all the hard work we all go through to see comments like this! Once again, thank you very much for your support and we are looking forward to your next visit! Regards, Annie... More

St. Albert, Canada
1 review
5 of 5 stars Reviewed May 28, 2013

I have been staying at the Franklin for a couple years now every couple weeks. I can't imagine staying anywhere else in Ft. McMurray primarily because of the staff. Annie and her team are second to none. They make a point of knowing each of their customers by name and their smiles are infectious. The underground parking, quiteness of the... More

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Thank you very much for taking the time to write your wonderful comments. We are of course always thrilled to see that our hard work pays off and we greatly value your support. Thank you once again and we are looking forward to your next visit. Regards, Annie Hachac General Manager More

Calgary, Canada
2 reviews
4 of 5 stars Reviewed March 1, 2013

I really liked my room. It was large and I can easily imagine staying there for a couple of weeks. An in-house restaurant would have made my stay much more comfortable but there were a few places closeby so it wasn't too bad. The towels could have been a bit cleaner and the "continental" breakfast was just muffins and cereal,... More

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Thank you for your most valuable feedback. I apologize for the inconvenience you experience with regards to breakfast and towels. I will certainly pass your comments to the rest of my Team. We are continuously striving to satisfy all of our guests concerns and your comments are extremely helpful in order for us to maintain the highest level of hospitality.... More

Saskatoon, Canada
Top Contributor
58 reviews 58 reviews
34 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 13, 2013

Stayed here for two days. As usual the staff is very attentive. When I checked in I noticed the toilet paper roll was in pieces on the floor. I mentioned when I went for supper and when I got back, everything was fixed. The room is nicely appointed, but they need to spend a little attention to detail in cleaning.... More

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Thank you for taking another some of your valuable time to give comment on your most recent stay. Our Team will continue to work harder in order to achieve guest's expectations and on behalf of my team I thank you for passing on this feedback. We are most appreciative of your support and rest assured that those things that you... More

Edmonton, Canada
Top Contributor
115 reviews 115 reviews
28 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed January 2, 2013

We were very nervous when we found we had been booked by a client into the Franklin Suites. Our last stay was rather uncomfortable with a patio door that was too small for its frame, allowing in wind and any thief who could do a bit of climbing. But the good news is that the hotel company fixed the doors...at... More

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Thank you very much for your review! It is feedback like yours that allow us to identify shortcomings in our operations, and enable us to constantly improve to meet the needs of all of our guests. Rest assured that your feedback will be passed on to the entire Team. Once again thank you very much and we are looking forward... More

Toronto, Canada
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 15, 2012

I stayed here for just under a week, working around the oilfields and the big fire crews that were up there. It was fantastic to come back to the Franklin to my nice big room. The kitchenette was a nice touch, because we were usually so tired we didn't want to go anywhere. Since Fort Mac is a place people... More

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Thank you for your most valuable feedback. We are of course always thrilled to see that our hard work pays off and we greatly value your support. Rest assured we have passed your comments to all concerned within our property. Thank you once again and we are looking forward to your next visit. Regards, Annie Hachac General Manager More

Saskatoon, Canada
Top Contributor
58 reviews 58 reviews
34 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 25, 2012

I stayed there for the first me this week and had a good experience. The room was fairly clean, except for some large crumbs on the floor that I mentioned to the front desk (they never came to clean it up). Besides that, nice rooms, large. The only thing I didn't like is my room was facing the street by... More

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Thank you very much for taking the time to write your wonderful comments, as it is this feedback that helps us to improve, and that is constantly our goal. I sincerely apologise for your experience with regards to some large crumbs on the floor. Rest assured we have passed your comments to all concerned within our property. Once again, thank... More

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Additional Information about Franklin Suite Hotel

Also Known As:
Franklin Suite Hotel Fort McMurray, Alberta
Address: 10300 Franklin Avenue, Fort McMurray, Alberta T9H 0A5, Canada
Location: Canada > Alberta > Fort McMurray
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #4 of 17 hotels in Fort McMurray
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Franklin Suite Hotel 2.5*
Reservation Options:
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11 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Shuttle Bus service Wheelchair access
Hotel Class
Number of rooms
75

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