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Franklin Suite Hotel

10300 Franklin Avenue, Fort McMurray, Alberta T9H 0A5, Canada
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Franklin Suite Hotel
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33 Reviews from our TripAdvisor Community

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Traveler rating
    11
    16
    5
    0
    1
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4
1
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22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
  • All months
    (33)
  • Mar-May only
    (12)
  • Jun-Aug only
    (11)
  • Sep-Nov only
    (7)
  • Dec-Feb only
    (3)
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Edmonton, Canada
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed at Franklin Suites number of times, My stay at hotel has always been pleasant. Staying here fell likes you are home away from home. For this credit goes to there wonderful, pleasant and friendly staff. I would like to say my special thanks to Alma, Front Office Staff who always welcome you with smile. Thanks a lot... More 

Was this review helpful? Yes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The only thing I enjoyed is the spacious rooms. I complained to the front desk that there was no hot water. The desk attendant basically told me to screw off. I was sitting in the lobby waiting for my friend when another man comes down also complaining about the water issue. The same lady was super nice and caring about... More 

Was this review helpful? Yes
Calgary, Canada
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great location downtown, lovely room, breakfast as well. Traveling regularly to this city and the hotel seems to have consistent room rates and is very comfortable. We stayed prior to taking possession of our rental property. It is suitable if you wanted an extended stay as it has a small mini-kitchen in guestroom.

Was this review helpful? Yes 1
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Thank you very much for taking the time to write your wonderful comments. We are of course always thrilled to see that our hard work pays off and we greatly value your support. Thank you once again and we are looking forward to your next visit! Best regards, Annie Hachac General Manager More 

Alberta, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Friendly staff, rooms are beautiful, very spaceish, 2 tvs, desk, comfy chair, comfy 3 seat lounge, nice big bed, tub, table, chairs, fridge, microwave, Man its got it all. Room even smells clean. In the downtown of fort McMurray, around the corner from McDonalds island park which has heaps of facility's as in a library, water park, sports and more.... More 

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Dear Nicky, Thank you very much for taking the time to write your wonderful comments. We are of course always thrilled to see that our hard work pays off. We greatly value your support. Rest assured we have passed your comments to all concerned within our property. Thank you once again and we are looking forward to your next visit.... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Having been to Fort Mac once before, I knew the location of the Franklin (near MacDonald Island & its facilities) was attractive for my needs. I was impressed with the size of the room, also the appointments: something like 40 square meters, 2 flat screen TVs, kitchen area etc. Plus the front desk staff could not have been more helpful.... More 

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Dear Guest, We sincerely thank you for your most positive feedback on your recent stay and we are most pleased our amenities and unique location fit your business travel needs. We sincerely appreciate your on-going patronage and support and our Team will continue to work diligently in making sure our property is your only choice when travelling to our city.... More 

Tacoma, Washington
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 24, 2015

I would give a 5-star rating if it weren't for the cigarette smoke smell. Rooms have balconies and the smoke may drift back into the halls -- too bad. Staff were incredibly friendly and helpful with my questions and airport shuttle. Breakfast was breads, yogurt, waffles, muffins,(eggs/sausage one day), and the best part - delicious SEATTLE'S BEST coffee brewed just... More 

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Dear Karen, We sincerely thank you for your positive comments posted on this review and we are most grateful in your feedback which will be passed on to the entire Team. Our downtown location is indeed well appreciated by our guests while our Team is totally dedicated to your comfort and quality of stay while sojourning with us. With regards... More 

Tucson, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 19, 2015

The most pleasing welcome and most polite personnel I have ever come across. There was a smile every time I entered the premises as well as a greeting ending with " Sir". I have stayed in this hotel many times and the atmosphere is very inviting. I would recommend this hotel to anyone staying in Ft McMurray, Alberta.

Was this review helpful? Yes 1
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Hi Sir Daniel, Thank you very much for your comments! It is sincerely our goal to exceed all our guests’ expectations, and it is important for us to hear when we are successful, so we can strive to replicate that with all our guests. Thank you again, and be assured your comments have been shared with all our staff! We... More 

Calgary, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 13, 2015

Front and cleaning staff are really friendly and knows me by name as a regular. Rooms are clean and have kitchenette supplies if needed. I notice suggestions made by customers are always considered, such as ordering a favourite tea I enjoy drinking there. Even a waffle machine! Free breakfast and heated underground parking, a great perk and value when visiting... More 

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Hi Hoa, Thank you very much for your most valuable feedback. We appreciate your positive comments which will be passed on to the entire Team. It makes it worth all the hard work we all go through to see comments like this! Once again, thank you very much for your support and we are looking forward to your next visit!... More 

Edmonton, Canada
1 review
3 of 5 stars Reviewed March 23, 2015

Our room was spacious & clean and the front desk staff were friendly. However, I would not stay again as this hotel is listed as being non-smoking, but that was not the case. The hallways smelled terribly of smoke & by the 3rd day the smell seeped into our room. I complained to the front desk attendent who responded that... More 

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Hi Leslee, We would like to apologize for the inconvenience you have experienced during your stay in our hotel. Rest assured that your concern will be addressed seriously. We greatly value feedback such as yours, as it shows us where we need to improve, and help us to prevent future guests from having this same experience. Thank you again for... More 

Edmonton, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 9, 2015

A regular guest of this hotel, I've seen a continuous improvement of their rooms and services.The flat screen TV, 2 of them, are new, the thermostat have been changed to the digital ones, and the ovens are new. They added a free hot breakfast since my last review. They have new gym equipment too. The staff are still the same... More 

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Hi Sir Hermie, Thank you very much for your comments! It is sincerely our goal to exceed all our guests’ expectations, and it is important for us to hear when we are successful, so we can strive to replicate that with all our guests. Thank you again, and be assured your comments have been shared with all our staff! We... More 

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