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Franklin Suite Hotel

10300 Franklin Avenue, Fort McMurray, Alberta T9H 0A5, Canada
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Franklin Suite Hotel
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Franklin Suite Hotel
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28 reviews from our community

Traveler rating
    10
    13
    5
    0
    0
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3
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21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tacoma, Washington
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I would give a 5-star rating if it weren't for the cigarette smoke smell. Rooms have balconies and the smoke may drift back into the halls -- too bad. Staff were incredibly friendly and helpful with my questions and airport shuttle. Breakfast was breads, yogurt, waffles, muffins,(eggs/sausage one day), and the best part - delicious SEATTLE'S BEST coffee brewed just... More 

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Tucson, Arizona
1 review
5 of 5 stars Reviewed 1 week ago

The most pleasing welcome and most polite personnel I have ever come across. There was a smile every time I entered the premises as well as a greeting ending with " Sir". I have stayed in this hotel many times and the atmosphere is very inviting. I would recommend this hotel to anyone staying in Ft McMurray, Alberta.

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Annie H, General Manager at Franklin Suite Hotel, responded to this review

Hi Sir Daniel, Thank you very much for your comments! It is sincerely our goal to exceed all our guests’ expectations, and it is important for us to hear when we are successful, so we can strive to replicate that with all our guests. Thank you again, and be assured your comments have been shared with all our staff! We... More 

Calgary, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Front and cleaning staff are really friendly and knows me by name as a regular. Rooms are clean and have kitchenette supplies if needed. I notice suggestions made by customers are always considered, such as ordering a favourite tea I enjoy drinking there. Even a waffle machine! Free breakfast and heated underground parking, a great perk and value when visiting... More 

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Annie H, General Manager at Franklin Suite Hotel, responded to this review

Hi Hoa, Thank you very much for your most valuable feedback. We appreciate your positive comments which will be passed on to the entire Team. It makes it worth all the hard work we all go through to see comments like this! Once again, thank you very much for your support and we are looking forward to your next visit!... More 

Edmonton, Canada
1 review
3 of 5 stars Reviewed March 23, 2015

Our room was spacious & clean and the front desk staff were friendly. However, I would not stay again as this hotel is listed as being non-smoking, but that was not the case. The hallways smelled terribly of smoke & by the 3rd day the smell seeped into our room. I complained to the front desk attendent who responded that... More 

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Annie H, General Manager at Franklin Suite Hotel, responded to this review

Hi Leslee, We would like to apologize for the inconvenience you have experienced during your stay in our hotel. Rest assured that your concern will be addressed seriously. We greatly value feedback such as yours, as it shows us where we need to improve, and help us to prevent future guests from having this same experience. Thank you again for... More 

Edmonton, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 9, 2015

A regular guest of this hotel, I've seen a continuous improvement of their rooms and services.The flat screen TV, 2 of them, are new, the thermostat have been changed to the digital ones, and the ovens are new. They added a free hot breakfast since my last review. They have new gym equipment too. The staff are still the same... More 

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Annie H, General Manager at Franklin Suite Hotel, responded to this review

Hi Sir Hermie, Thank you very much for your comments! It is sincerely our goal to exceed all our guests’ expectations, and it is important for us to hear when we are successful, so we can strive to replicate that with all our guests. Thank you again, and be assured your comments have been shared with all our staff! We... More 

Edmonton, Canada
Top Contributor
51 reviews 51 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed September 25, 2014

This hotel is very clean and comfortable. Good size rooms. Underground parking (with a steep entryway). The girls at the front desk are always so friendly. Breakfast is included- not a great variety of foods but, ok.

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Annie H, General Manager at Franklin Suite Hotel, responded to this review

We greatly appreciate your effort for taking the time to write up this review and rest assured that this feedback will be passed on to our hard working and friendly Team. Once again thank you very much and we are looking forward to your next visit. Regards, Annie Hachac General Manager More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 21, 2014

Nice hotel. No frustration. The room is very functional with a small kitchen with a fridge and microwave and a oven. Not too big a room but very cosy with a confortable bed and a sofa and a workdesk and a dining table. There are TVs both on the sofa side and the bed side. Wi-fi is fast. What is... More 

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Thank you very much for your most valuable feedback. We appreciate your positive comments which will be passed on to the entire Team. It makes it worth all the hard work we all go through to see comments like this! Once again, thank you very much for your support and we are looking forward to your next visit! Regards, Annie... More 

Vancouver, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 15, 2014 via mobile

When it comes to hotel options in Fort McMurray there just isn't much in the way of good options. The Franklin is a breath of fresh air. Well appointed, well serviced and super clean rooms are always to be expected when staying here. The staff are overly friendly and helpful, and make any length of stay in Fort McMurray more... More 

Was this review helpful? Yes 2
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Thank you very much for taking the time to write your wonderful comments. We are of course always thrilled to see that our hard work pays off and we greatly value your support. Thank you once again and we are looking forward to your next visit! Best regards, Annie Hachac General Manager More 

Saskatoon, Canada
Top Contributor
342 reviews 342 reviews
84 hotel reviews
254 helpful votes 254 helpful votes
3 of 5 stars Reviewed June 4, 2014

The Franklin Hotel is a decent place, with large and well-appointed rooms. Staff are friendly and facilities offer good business-style rooms and public spaces. On the downside are the following: a pitifully small fitness centre (half the size of a tiny hotel room), a location on the far end of the downtown core, and the absence of a restaurant. So,... More 

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Thank you very much for your review! It is feedback like yours that allow us to identify shortcomings in our operations, and enable us to constantly improve to meet the needs of all of our guests. Rest assured that your feedback will be passed on to the entire Team. Once again thank you very much and we are looking forward... More 

Senior Contributor
30 reviews 30 reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed April 6, 2014

This place could easily be rated higher as its is very spacious, clean and comfortable for several night stay. My only big issue is a typical one in Ft. McMurray and it's the fact a modern multilevel building is built with wooden floors. So noise maybe an issue as people come here to work and are up early so unless... More 

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review

Thank you so much for taking the time to review our hotel property. We are pleased to hear that you were able to enjoy the comfort of our spacious rooms during your stay. Once again, thank you very much and we look forward to having you stay with us again. Best Regards, Annie Hachac General Manager More 

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