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Merit Hotel & Suites

Certificate of Excellence
8200 Franklin Avenue, Fort McMurray, Alberta T9H 2H9, Canada (Formerly Holiday Inn)
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1 room 1 guest
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Merit Hotel & Suites
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124 Reviews from our TripAdvisor Community

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Traveler rating
    58
    44
    11
    9
    2
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11
9
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82
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
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English first
  • All months
    (124)
  • Mar-May only
    (33)
  • Jun-Aug only
    (41)
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    (21)
  • Dec-Feb only
    (29)
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Camrose, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed in Merit hotel two times in the last two months and now I am going to staying there for the third time. The location is very good, my rooms have always been clean and the service is very good. The personal are very friendly and helpful. I have however had multiple issues with my key card during my... More 

Was this review helpful? Yes 3
Red Deer, Canada
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We went up to Fort McMurray for the Aerosmith concert. We got the room at a great rate. The front desk staff was very friendly and thorough in our checkout. Our room was spacious and had a sitting room/kitchen. The elevator was a problem with the key card but once we got it working it was all good. We had... More 

Was this review helpful? Yes 1
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Thanks for your review, I'm glad you enjoyed our hotel. We have now switched out the parcade key reader to a coded key pad to offer more ease of access as well as switched out the elevator key reader. More 

Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 26, 2015

Stayed in this hotel twice. Friendly staff and clean room. Nice location also. Just the parking lot in the basement its too hot and dusty but I saw one of there personnel spraying water when I left. The food in the restaurant adjacent to the hotel is delcious with smiling servers.

Was this review helpful? Yes 2
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Hello Jefte Thanks for your review, it's always great to hear about our guests experiences. I'm very glad that you enjoyed our hotel and as you noted with the smiling staff; The friendly team here is definitely what set our hotel apart. Thanks again and we hope to see you back this way soon. More 

Okotoks, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 21, 2015

Very happy with everything. Great customer service. Its a very secured area you need a key card to use the elevator and stairs so there's that added security. Parking lot is tight needs more outside for trucks which fort mcmurray has a lot for. I would like to see a back entrance and the parking lot not so narrow it... More 

Was this review helpful? Yes 1
Nuwan N, General Manager at Merit Hotel & Suites, responded to this review

Dear Guest, Thank you for the great review and your candid & valued feedback on areas in which can improve. I am that you enjoyed your stay. We hope to see you again very soon. Sincerely, More 

Calgary, Canada
Level Contributor
161 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed July 16, 2015

Stayed here for 2 nights for business. The hotel is in the main part of downtown with an attached restaurant. Room was very clean and the beds were comfortable. I had forgotten my toothpaste and the front desk had a supply of a variety of items which was handy as it was late and dark outside. The room was very... More 

Was this review helpful? Yes
Nuwan N, General Manager at Merit Hotel & Suites, responded to this review

Dear Guest, Thank you for the review of our hotel! I am glad that you enjoyed your stay. We hope to see you again very soon. Unfortunately your stay with us was during a challenging transition period with the sudden departure of the previous restaurant operator (separate entity) and a new temporary operator had just taken over, this resulted in... More 

Alberta, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 16, 2015

Would have been nice to be told the restaurant was closed. Even at checkin it wasn't mentioned. After getting to my room the note on the desk about Black beetles could have been worded a little better as to not alarm and creep out guests. Other than that it's a clean decent hotel with friendly staff.

Was this review helpful? Yes
Nuwan N, General Manager at Merit Hotel & Suites, responded to this review

Thanks for your review, I'm glad that overall you enjoyed our hotel and thank you for recognizing the staff, they are amazing! The "little black beetles" are an unfortunate seasonal reality of our region. While the notice letter to educate guests may be a bit of a shock I can certainly assure you its less of a shock than encountering... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 11, 2015

By far the best hotel that I've stayed at in FortMac. The hotel is very clean and the rooms have everything that you need. However, what really stands out at this hotel is how friendly and helpful the staff is, especially Ramil and Danny, both of them really go out of their way to make sure that your needs are... More 

Was this review helpful? Yes 1
Nuwan N, General Manager at Merit Hotel & Suites, responded to this review

Hello Martin Thanks the review. Without a doubt our team here at the Merit from the Front Desk, to Housekeepers, to Maintenance staff and beyond are all amazing, friendly genuinely nice people which is one of the biggest things that keeps our guests coming back time after time. We will certainly recognize the individuals you mentioned for their great service. More 

Fort McMurray, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 9, 2015

My children booked this hotel for me and my husband as a gift for some alone time after our wedding ceremony. I couldn't believe how nice and comfortable everything was! Sometimes living in Fort McMurray you expect that hotels will be run down, but this hotel was definitely the opposite. Our room was very clean and spacious, with a king... More 

Was this review helpful? Yes 1
Nuwan N, General Manager at Merit Hotel & Suites, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that we were able to a part of your special day and that you enjoyed your stay. We hope to see you again very soon. Sincerely, More 

Edmonton, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 4, 2015

Business brings me to Fort McMurray approximately 4 days every month. Although billing details in earlier years (paid by a third party in my case) previously were a recurrent problem, this has now beeen sorted out and has not been a problem for approximately 4 years. Hygiene is fine. Reservations are now found reliably on the hotel computer system. The... More 

Was this review helpful? Yes 1
Nuwan N, General Manager at Merit Hotel & Suites, responded to this review

Thank you for taking the time to review us and provide your feedback. I'm very pleased that we've retained your loyalty over the years and as you've recognized through your comments identifying Pearl & the Team, our associates are a BIG part of what keeps our guests coming back and sets our Hotel apart! Regarding the air conditioners, they are... More 

Edmonton, Canada
1 review
3 of 5 stars Reviewed June 25, 2015

Reasonable rates. Hotel Staff very friendly and helpful, especially one shinning star; Elizabeth in housekeeping. Very friendly and professional in her duties! Thank You Elizabeth!! Hotel room was clean, and as well quiet; as I had considerate neighbours. The elevators are activated with your room key for security purposes, but the right elevator does not readily read your card, resulting... More 

Was this review helpful? Yes
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. Its wonderful to hear that our staff made such a positive impression and thank you for taking the time to recognize our team member Elizabeth. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work... More 

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