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Merit Hotel & Suites

3.0 of 5 8200 Franklin Avenue, Fort McMurray, Alberta T9H 2H9, Canada (Formerly Holiday Inn)
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Certificate of Excellence 2014
Merit Hotel & Suites
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Merit Hotel & Suites
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88 reviews from our community

Traveler rating
    39
    30
    9
    8
    2
See reviews for
5
5
4
61
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Edmonton, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars NEW

Friendly staff especially the front desk (keep up the good work and the smiles), great location convenient store, fast food and liquor store located across street... will stay always at the Merit... when I travel to Fort Mc Murray...

Was this review helpful? Yes 3
Guelph, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Five of us stayed here for about a week. The rooms were cleaned well, the reception staff were very helpful and friendly, and the hotel even let us borrow some cooking supplies when we needed a hand. We're coming back into town for business soon and we'll be happy to call this hotel our temp home. Oh, and the restaurant... More 

Was this review helpful? Yes 2
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Dear Guest Thank you for your kind review, its fantastic to hear that you enjoyed your stay with us and will be returning when you come back to the area. We look forward to your next visit and would love to hear from your co-workers / colleagues how their experience with us was as well. More 

Fort McMurray, Canada
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The staff was very helpful in setting up the special items for our stay. The room could use some TLC, carpet was threaded bear in two locations and starting to come up, this was a premium room with a Jacuzzi. Liked location due to convenient store, fast food and liquor store located across street. Grocery store, banks and walmart within... More 

Was this review helpful? Yes 2
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Thanks for your review, were glad to hear you enjoyed your stay and the location. Were sorry to hear about the carpet tear in your room, rest assured we will address that issue in the suite that you stayed in. More 

1 review
2 of 5 stars Reviewed 1 week ago

I will say I have stayed in worse. But for the dollar value, ok it's Ft Mac I get it everything up here is high and the room is dated. But this hotel is located beside the strip club... DIRTY DIRTY. The worst part is there was not a single review that says this. Had I of known this I... More 

Was this review helpful? Yes
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Thanks for taking the time to review us. When our team members go above and beyond it gives us an opportunity to recognize them and should we fall short of exception it gives us an opportunity to improve. I am sorry to hear that you found your room to be dated. We do take pride in keeping our product up... More 

1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms are nice and clean. The staff was very helpful and friendly. Will definitely be coming back. It's in an area that has everything you need as well, food, bar, gas, and stores. Overall it was a pleasant stay.

Was this review helpful? Yes 4
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Thanks your review! It's great to hear that you enjoyed your stay and found the overall experience favourable and convenient. We look forward to being your hotel of choice should your travels see you returning to the area. More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My stay at the merit was great. Overall everything I asked for they accommodated right away. Traveling with a newborn can sometimes be challenging, but they were eager to help. The room was lovely, spacious, beds were a little hard, amazing pillows!!! (Wish I knew where I could buy them they were that good LOL) the resturant and pub downstairs... More 

Was this review helpful? Yes 2
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

We appreciate your feedback and kind comments and will be sure to share them with our team. We do look forward to being your hotel of choice should your travels have to return to the area in the near future. We have received many great comments about our pillows and guests have purchased them directly from us. During your next... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

a+ for this place really enjoyed it its comfy spacious i dont hear no noise the service is great theres a gym nd hot tub .. its close of everything thing midfle downtown .. the food at the restaurent is great .. the staff also espacially david took care of us

Was this review helpful? Yes 1
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Thank you for taking the time to provide us with your feedback, we always appreciate our guests comments as it helps us to isolate the things were doing well and the things we can improve at. We look forward to being your hotel of choice the next time you return to the area. More 

Comox Valley, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

It's cold but Ramil at reception was so helpful the trip was great! Nice rooms, helpful staff. Major failure is gym / pool - pool out of action for months, gym too hot and equipment poor quality / broken - really lets hotel down. Otherwise great

Was this review helpful? Yes 1
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Thanks for taking the time to provide us with your feedback! It's wonderful to hear that one of our team members made such a positive impression that you wanted to recognize them by name! we will be sure to celebrate this fact and recognize Ramil accordingly. We do apologize for the pool prolonged pool closure, we are working diligently to... More 

Edmonton, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

This hotel has much going for it with one noticable exception. The Heater / Air Conditioner unit kicks in every 4 mins (it's locted in the bedroom suite) an the thermostat is in the kitchenette area. I presume the cooler air blowing in the hallways (tht was te case this week ofJanuary; cold air blowing in hallway from air exchanger)... More 

Was this review helpful? Yes
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Thanks for taking the time to review us and provide your feedback. I'm pleased to hear that overall you enjoyed the hotel despite the noted issues with your rooms heater. From your description that is definitely not the way the system is supposed to function and I would appreciate it if you were to get in touch with us so... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 19, 2015

My boyfriend and I decided to go to Fort Macmurray on a random decision to surprise some friends, when we arrived, we decided we would get a room at The Merit, considering I had seen on Facebook how amazing their rooms are especially with the jacuzzi tubs! The staff was amazing and treated us so well! It definitely made our... More 

Was this review helpful? Yes 3
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Thank you so much for taking the time to review our hotel. We are glad to hear you enjoyed our Jacuzzi Theme Suites and that the team provided you with such excellent service. Should you return to the area to surprise your friends we hope to welcome you back and provide you with another favourable visit. More 

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Additional Information about Merit Hotel & Suites

Address: 8200 Franklin Avenue, Fort McMurray, Alberta T9H 2H9, Canada (Formerly Holiday Inn)
Location: Canada > Alberta > Fort McMurray
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Merit Hotel & Suites 3*
Number of rooms: 160
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Also Known As:
Merit Hotel Fort Mcmurray
Merit Hotel & Suites Fort McMurray, Alberta
Hotel Style:
#3 Business Hotel in Fort McMurray

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