One might imagine that spending about $250 a night would put you in an awesome room in one of Alberta's resorts. In Fort McMurray, that amount buys you a basic hotel room at a average hotel. Consider yourself lucky to get accommodation at any price because this town is booming and the hotels/motels (and everything else) are busy. The staff... More

From the check in to my departure the staff was great.....polite and very friendly! The rooms were clean and spacious. Pearl was extremely helpful with my check out. There was a little misunderstanding with the bill but Pearl took care of it with professionalism and courtesy. I would recommend staying here anytime!

The last 2 stays have been without any problem (I am there every month for 3 nights). Earlier stays were less coordinated with my 3rd party payor. Computer system problems were previously obviously opaque to the reception staff trying to access info. Best to book in advance for hotel accommodation, and for limo airport-hotel and return, by internet. Limo drivers... More

I just spent two nights staying in the Merit Hotel in Ft. McMurray and have no complaints about the experience. The room I had on the third floor was clean and spacious, the bathroom was clean and well stocked and more importantly the bed was comfortable and provided a good nights' sleep. The front desk and housekeeping staff I had... More

Incompetent does not even begin to describe the hotel staff. During my stay, the front desk checked in four other guests to my room on four separate occasions. WHILE I WAS IN THERE! My coworker was at work, when this happened to him, and he came back to someone else checked into his room. How did the Merit fix this?... More

Cleanliness was on par with most places. The decor was out dated. Seriously, what was that big square box on the dresser? The staff was a combination of incompetent and disgustingly snobby. Upon rounding a corner and slipping on the wet floor, I said wow, that's slippery. Staff member stated that's why there's signs. I said excuse me? She told... More

Very unsatisfied with my stay. The front desk struggled with updating my address and shortly after one of the custodians was really rude as we'll not happy! The t.v is old as the hills my friend and I were waljing after we talked to the front desk we rounded a corner coming in contact with a slippery floor we stated... More

I booked a FULL Kitchen as per the pictures I received as well as asking directly if the unit has a FULL kitchen complete with full fridge and oven,stove. They assured me it was. I was to stay for 2months ( Jan and Feb ). After driving 15 hours and arriving at 7:30PM I was exhausted and then checked into... More

I had been to this hotel 2 years ago and had a good experience. This time was no different but I must say that it needs updating badly. Paying $200 plus per night and staying in a suite with old clunky televisions that buzz when turned on is unacceptable. This city is full of money and these hotels are filled... More