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Merit Hotel & Suites

Certificate of Excellence
8200 Franklin Avenue, Fort McMurray, Alberta T9H 2H9, Canada (Formerly Holiday Inn)
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1 room 1 adult
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Merit Hotel & Suites
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146 Reviews from our TripAdvisor Community

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Edmonton, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

stayed in business suite and it made all the difference to my stay. warm and friendly staff made me feel good with "welcome back Mr. Lawrence" My housekeeper took the time to make me a peacock out of my towels and placed it on my bed, a First for me in any hotel I have ever stayed at in Canada.... More 

Review collected in partnership with this hotel

Helpful?
Thank Keith L
Cold Lake
1 review
2 of 5 stars Reviewed 6 days ago NEW

When you make a reservation the prices are never the same. I book always on weekends. So I have always called them out on pricing. 3 out of 4 stays they have forgot to take holds off my credit card. Very inconsistant

Review collected in partnership with this hotel

Helpful?
Thank 317lylen
Nuwan N, General Manager at Merit Hotel & Suites, responded to this review

Thanks for your review, I'm sorry to hear that you have found inconsistencies in our rates. I am surprised to hear that you've booked one rate to have another rate applied. This definitely should not happen, nor has it been a complaint we have received from before so its quite surprising . My first thought would be if it may... More 

Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The room was quite spacious with a separate little sitting area, kitchenette and beds in the back. It was a Saturday evening so the hallway was fairly loud with a younger group of people going back and forth between rooms for an hour or so late at night. We had a corner room which faced an intersection and some buses... More 

Helpful?
Thank J689
Nuwan N, General Manager at Merit Hotel & Suites, responded to this review

Thank you for your positive review. I'm very pleased to hear that you enjoyed your stay and will share your comments with our team. If ever during a future stay you experience a situation where other guests may be making too much noise please let our associates know as they will address it with the individuals to be more considerate... More 

Fort Mcmurray
1 review
4 of 5 stars Reviewed 1 week ago

It a good hotel but could be better if there is more TV sport channel just like in the sport bar. Kitchen and washroom is tight. It would be better if there is a little bigger room. Staff are very friendly and helpful

Review collected in partnership with this hotel

Helpful?
Thank 359sangc
Nuwan N, General Manager at Merit Hotel & Suites, responded to this review

Thank you for your review. I'm glad to hear that you enjoyed your stay and that our team were friendly and welcoming. I will take your feedback on the TV channel line up and explore our related options regarding the room selection. More 

Edmonton
1 review
5 of 5 stars Reviewed 3 weeks ago

I visit Fort Mac every month or so and I always book with the Merit. The friendliness of the staff (who know me by name when I walk in), underground parking, and delicious breakfast at the "Pantry" always impress me. I highly recommend staying here if you are up in Fort McMurray. Keep up the great work! Alex

Review collected in partnership with this hotel

Helpful?
Thank alexmcgee2016
Nuwan N, General Manager at Merit Hotel & Suites, responded to this review

Thanks so much for your review Alex. Time and time again we do hear how its the genuinely friendly team were fortunate to have at the Merit Hotel & Suites that sets us apart from others. I'm very pleased to hear that you enjoy our hotel and we certainly look forward to continuing to be your preferred hotel of choice... More 

Sugar Land
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 28, 2015

In one word, "Excellent". From the moment of making the reservation & till the date of check out every thing was perfect, staff were very co-operative & ambiance was mind freshening, convenient location & would like to say "home away from the home".

Review collected in partnership with this hotel

Helpful?
1 Thank Ayilur R
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Dear Ayilur Thank you so much for your kind words & the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon the next time your travels bring you to the area. Sincerely, More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 27, 2015 via mobile

My stays in Ft. McMurray are hard enough but the staff are always greeting me by name as I walk in. The are very accomodating if there is something that requires attention not put off until the next day. I always have a suite and the kitchenette has all the necessary cutlery to make my breakfast and lunches. The room... More 

Helpful?
1 Thank Kenneth K
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Hello Kenneth Thanks for your review. I'm glad to hear that our team takes such excellent care of you and we hope to see you return soon in the new year. Regarding the parking, we do have 3 exterior lots which affords us the 2nd largest outdoor parking space of all Downtown Hotels, Unfortunately the reality of Downtown parking is... More 

Penticton, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 23, 2015

This hotel provides an very clean comfortable and welcoming place to stay while I'm on business in Ft McMurray. Very helpful staff, great services and top notch rooms. Very convenient location with great on site meal options.

Review collected in partnership with this hotel

Helpful?
1 Thank Kelly J
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Happy New Year Kelly! Its great to hear that you enjoy staying with us here at the Merit. We look forward to continuing to be your preferred Hotel in Fort Murray and hope to see you again soon. More 

Sherwood Park
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 22, 2015

Home away from home, will be back in Feb 2016. I like this location its great to get around in the down town area. The under ground parking is great for all seasons and is for good security. Only thing a have an issue with is the fitness area is to small and equipment is old.

Review collected in partnership with this hotel

Helpful?
1 Thank gordonk213
Nuwan E, Manager at Merit Hotel & Suites, responded to this review

Happy New Year Gordon. Glad to hear you enjoy our hotel! We will look forward to welcoming you back in February. Our pool and Hot Tub area work will be completed later this month and re-open in February so that will be a new addition to the onsite fitness / activity options available. I can fully appreciate that a Hotel... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 19, 2015 via mobile

Hotels great, clean rooms, pool, gym great food across the street mucho burrito, panago, quiznos. Great entertainment just around the corner at show girls macs right across the street everything you need is close by. chevy dealership next door if you feel like driving home in style. Go see ramil at the front desk for the best hotel service you... More 

Helpful?
1 Thank colton p
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Happy New Year Cotton, hope you had a wonderful holiday season. Thanks so much for your positive review of our hotel. We hope to see you again soon in the New Year. We will be sure to recognize Ramil for making such a positive impression. More 

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