We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Merit Hotel & Suites

Certificate of Excellence
8200 Franklin Avenue, Fort McMurray, Alberta T9H 2H9, Canada (Formerly Holiday Inn)
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Merit Hotel & Suites
Management photos View all
Browse nearby
Merit Hotel & Suites
Add Photo

114 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    56
    36
    11
    9
    2
See reviews for
10
7
6
77
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (114)
  • Mar-May only
    (33)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (21)
  • Dec-Feb only
    (29)
All months
Edmonton, Canada
1 review
3 of 5 stars Reviewed 6 days ago NEW

Reasonable rates. Hotel Staff very friendly and helpful, especially one shinning star; Elizabeth in housekeeping. Very friendly and professional in her duties! Thank You Elizabeth!! Hotel room was clean, and as well quiet; as I had considerate neighbours. The elevators are activated with your room key for security purposes, but the right elevator does not readily read your card, resulting... More 

Was this review helpful? Yes
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. Its wonderful to hear that our staff made such a positive impression and thank you for taking the time to recognize our team member Elizabeth. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work... More 

Edmonton, Canada
1 review
5 of 5 stars Reviewed 1 week ago

I always stay here when I am in Fort Mac for work. They have great long stay rooms that have a kitchenette. Rooms are comfortable and clean. The front desk rep (Danny) was kind enough to be my witness for a realestate transaction and was able to print off forms that I needed. Thanks Danny!

Was this review helpful? Yes
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and its wonderful to hear that our team member Danny was such a great help. We hope to see you again very soon. Sincerely, More 

1 review
5 of 5 stars Reviewed 1 week ago

Amazing customer Service, the rooms are very clean and cozy, help full staff great rates, car rental on site so I can explore the town economically! Believe it or not the ever have a car cleaning service on site! very upscale and inviting Front desk staff area always willing to serve Thanks Pearl Thanks Danny!

Was this review helpful? Yes
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

Vancouver BC
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Helpful friendly staff, and very comfortable rooms are usually the first things I look for and these accommodations surprised me. I had not looked at any photos so I didnt know what to expect but I was very happy with what they had to offer. I cannot say anything about the food as I was staying in a suite with... More 

Was this review helpful? Yes 1
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Hello Evangeline Thank you so much for taking the time to review us and It's glad that you enjoyed your stay. Hopefully next time your in the area the Merit Hotel & Suites will serve as your preferred hotel of choice for future visits. More 

Sarnia, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Lots of shiny reviews, mine isn't one of them. What's with the key cards? I was told not to have it near my cell or wallet upon checking in because of "demagnetization". More accurately, it's a cheap system. I obliged with the advice but I still swiped 3 or 4 times constantly through the myriad card swipes. Outside of the... More 

Was this review helpful? Yes
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Big Lake, Minnesota
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel every other week for the past year while working in Fort Mac. Rooms are clean and facility is well maintained. Best part about the hotel is the staff. Front desk staff are excellent (especially Pearl) and go out of their way to make your stay worry-free. The attached restaurant and bar have good food... More 

Was this review helpful? Yes 1
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Dear Rick Thanks for your review! We definitely pride ourselves on the amazing team of people we have throughout the hotel including Pearl and the Front Desk team and our dedicated Housekeeping & Maintenance personnel who keep our facility in top shape. We look forward to continuing to being your hotel of choice in the area and thank you for... More 

Edmonton, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Was in Fort McMurray on a business trip and needed a place to stay that would be close to both the Red Arrow bus terminal and where I was working - The Merit was a perfect location! The cost of the room was an awesome value for how clean and modern the room was. All of the staff was incredibly... More 

Was this review helpful? Yes 1
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We will be sure to share your comments with our Team and recognize Ramil who you've mentioned as providing 1st class service. More 

Fort McMurray, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed May 16, 2015

We were very happy with the prices and great service we received during our stay. Ramil was very very courteous, friendly, and professional. He was a definite pleasure :-) thank you. The room was clean, business professional and roomy.

Was this review helpful? Yes
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Dear Charmaine Thank you for your kind review and taking the time to provide us with your feedback. We do pride ourselves on our first class Housekeeping team who keep our rooms in top shape! It's wonderful to hear that the service you received from our associate Ramil and the rest of the team was so fantastic. We will be... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 16, 2015 via mobile

So I have stayed at the merit hotel quite a few times now and each time I had Danny as the front desk attendant. He was extremely pleasant and was more than willing to help me with any questions that I may have had. I would recommend this hotel to anyone passing through or staying in the town for a... More 

Was this review helpful? Yes 1
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Dear Guest, Thank you for taking the time to provide your feedback, we always appreciate hearing from our guests about their experiences with us. It's delightful to hear that you enjoyed your stay and we will be sure to recognize Danny who you mentioned for the exemplary service provide time after time. We look forward to hosting you again next... More 

Sherwood Park
Level Contributor
71 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed May 13, 2015

I find that I look at older properties with a different eye than the one I use for newer. This is a hotel that was previously the Holiday Inn and now flies under the marquee of Merit Hotel and Suites. The rooms show a bit of wear but not in an uncomfortable way. Everything was sparkly clean and the bed... More 

Was this review helpful? Yes
Nuwan E, General Manager at Merit Hotel & Suites, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

Questions? Get answers from hotel staff and past guests. Ask a question

17 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (8)
Viewed
Room/suite (5)
Viewed
Bathroom (2)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (9)
Viewed
Room/suite (7)
Viewed
Pool/beach area (1)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay