We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Hotel & Suites West Edmonton

#29 of 89 Hotels in Edmonton
Certificate of Excellence
3.0 of 5
Hotel website
Hotel deals
11330 170th Street, Edmonton, Alberta T5T 4M2, Canada
Special Offer
Save 10-30%
Holiday Inn Hotel & Suites West Edmonton
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ranked #29 of 89 Hotels in Edmonton
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Christopher S
Write a Review

90 reviews from our community

Traveler rating
    27
    42
    11
    3
    7
See reviews for
20
16
6
37
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
  • All months
    (90)
  • Mar-May only
    (17)
  • Jun-Aug only
    (25)
  • Sep-Nov only
    (25)
  • Dec-Feb only
    (23)
All months
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed at several IHG brand hotels with good success. I stayed at this hotel for business, not personally knowing of any others in this location, and was not disappointed with the quality of this hotel. The room was clean and staff friendly.

Was this review helpful? Yes 1
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

We were pleased to see that you enjoyed our friendly service and clean rooms. We look forward to welcoming you back. Thank you Violet Anderson More 

Contributor
19 reviews 19 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here for 2 nights well my husband went to some courses at nait. It was clean and lots of room. Honestly though the walls/doors are not insulated to the halls and it was unbearably loud from hallway....also there was unending number of uncontrolled kids staying for (hockey?!) the pool n hot tub are nice if not full of... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear love2travelw2kids, Thank you for writing a review on our hotel. Our goal is deliver exceptional service and comfortable accommodation to all of our guest. We are delighted to read that despite the noise challenges and inconvenience you had, you were still able to enjoy your stay.We apologize for the shortfalls, nevertheless, it was real pleasure that you were satisfied... More 

Edmonton, Canada
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 25, 2015

I spent a night here due to a snow storm that prevented me from getting home. The room was a suite, which provided some room to get some work done. The onsite gym is small and a bit claustrophobic when occupied by more than 2 people. It would be nice to see this area enlarged as it really does seem... More 

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

We were disappointed to read that your stay was less than satisfactory. Your comments regarding the gym have been passed on to our ownership group and regarding Ricky's to the Restaurant Manager. Please accept our sincere apology that they stay did not meet your expectations. If there is anything we can do to make this right please do not hesitate... More 

Alberta, Canada
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 23, 2015

The staff were fabulous at this hotel. The complimentary breakfast had so many choices. Internet worked great. My only concern was that the bathroom around the baseboard and interior/exterior of the bathroom door could have been wiped down better. The rest of the room was very clean. Pillow choices NICE!! firm or soft!

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Our staff take great pride in the level of service they provide. Thank you for pointing out an area for improvement. I have already passed this on to our Executive Housekeeper. Glad to hear you enjoyed the pillows. Warm Regards, Violet More 

Winnipeg
Top Contributor
87 reviews 87 reviews
72 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 4, 2015

Stayed at the hotel during a business meeting that utilized the hotel meeting room for 3 days. The room was very clean and well kept. The bed was very comfortable and the hotel was quiet. The service provided during the meeting was excellent and the staff were very attentive. The breakfast was good. They have an attached restaurant which had... More 

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

We were happy to see that you enjoyed the atmosphere of friendly comfort that our staff work so hard to achieve. Many thanks for your kind comments and we look forward to welcoming you the next time you are in Edmonton. Warm Regards, Violet Anderson More 

Calgary, Canada
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 21, 2014

I spent a few weeks here on business and while it is your basic Holiday Inn, everything you expect from the HI was done well. The people are really helpful, the room and hotel itself is up to date and well maintained. Quiet in the rooms. There's free parking and while it did get pretty full some nights I did... More 

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to comment on your recent stay at Holiday Inn & Suites West Edmonton. We are delighted that you enjoyed so many aspects of the hotel and that our core values were displayed so fully by all the staff you met. Our staff takes great pride in delivering excellent service and it will be a... More 

Vancouver BC
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 1, 2014

This hotel is average. It has clean rooms. It has courteous staff. It has a restaurant attached to the hotel ( part of the Ricky's chain) but if you want to find something else to eat in the area, forget it. You are away from the center of anything interesting. There aren't even sidewalks here. I thought at first it... More 

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to comment on your stay. We were delighted to read that you found the hotel clean and the staff courteous. We were disappointed to read that you did not enjoy our beautiful city while you were here. While the weather can be cold, there are lots of great indoor and outdoor winter activities. We... More 

Atlanta, Georgia
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 18, 2014

Arriving late and leaving fairly early the next morning for this business trip precluded me from fully utilizing all of the amenities of this hotel other than the room itself, the restaurant and internet access. Everything I experienced was excellent. The friendly staff handled both check-out and check-in efficiently. All areas of the hotel from public areas, the restaurant and... More 

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to comment on your stay with us at the Holiday Inn & Suites West Edmonton. It was with pleasure that we read your comments. Our staff take pride in providing our guests with clean, comfortable rooms and friendly service. I will be sharing your comments with all of our staff and appreciate the feedback... More 

Halifax, N.S.
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 25, 2014

I stayed here fro 3 nights on business in October 2014. Hotel was great. Room was clean and spacious. Only drawback was the elevator was agonizingly slow. Oh, and avoid the restaurant (Ricky's) at all cost.

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to comment on your stay at the Holiday Inn & Suites West Edmonton. It was with great pleasure that we read that your stay was overall enjoyable, despite the elevator and restaurant that you kindly brought to our attention. Your review is greatly appreciated and we hope you will return again soon. Regards, Violet... More 

Slave Lake, Alberta, Canada
Top Contributor
57 reviews 57 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 19, 2014

In an industrial area- I was here for business and the meetings were across the street so very convenient form me. The rooms very clean and very comfortable. The rooms were paid for already by my business associate. I like hotel but would not pay what they charge on my own dime.

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to write a review on your stay. I will be sharing your comments about your room cleanliness with our Executive Housekeeper – our entire housekeeping team works very had to ensure high standards of cleanliness and feedback from guests recognising this is always appreciated. We strongly feel that our rates accurately reflect the type... More 

Questions? Get answers from hotel staff and past guests. Ask a question

28 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (1)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (11)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question