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All 90 Edmonton hotels

Holiday Inn Hotel & Suites West Edmonton

3.0 of 5 Hotel   |   11330 170th Street, Edmonton, Alberta T5T 4M2, Canada
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Ranked #27 of 90 Hotels in Edmonton
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed December 21, 2014
derrill Calgary, Canada
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85 reviews from our community

Traveler rating
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    39
    9
    3
    7
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19
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calgary, Canada
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 21, 2014

I spent a few weeks here on business and while it is your basic Holiday Inn, everything you expect from the HI was done well. The people are really helpful, the room and hotel itself is up to date and well maintained. Quiet in the rooms. There's free parking and while it did get pretty full some nights I did... More 

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to comment on your recent stay at Holiday Inn & Suites West Edmonton. We are delighted that you enjoyed so many aspects of the hotel and that our core values were displayed so fully by all the staff you met. Our staff takes great pride in delivering excellent service and it will be a... More 

Vancouver BC
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 1, 2014

This hotel is average. It has clean rooms. It has courteous staff. It has a restaurant attached to the hotel ( part of the Ricky's chain) but if you want to find something else to eat in the area, forget it. You are away from the center of anything interesting. There aren't even sidewalks here. I thought at first it... More 

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to comment on your stay. We were delighted to read that you found the hotel clean and the staff courteous. We were disappointed to read that you did not enjoy our beautiful city while you were here. While the weather can be cold, there are lots of great indoor and outdoor winter activities. We... More 

Atlanta, Georgia
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 18, 2014

Arriving late and leaving fairly early the next morning for this business trip precluded me from fully utilizing all of the amenities of this hotel other than the room itself, the restaurant and internet access. Everything I experienced was excellent. The friendly staff handled both check-out and check-in efficiently. All areas of the hotel from public areas, the restaurant and... More 

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to comment on your stay with us at the Holiday Inn & Suites West Edmonton. It was with pleasure that we read your comments. Our staff take pride in providing our guests with clean, comfortable rooms and friendly service. I will be sharing your comments with all of our staff and appreciate the feedback... More 

Halifax, N.S.
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 25, 2014

I stayed here fro 3 nights on business in October 2014. Hotel was great. Room was clean and spacious. Only drawback was the elevator was agonizingly slow. Oh, and avoid the restaurant (Ricky's) at all cost.

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to comment on your stay at the Holiday Inn & Suites West Edmonton. It was with great pleasure that we read that your stay was overall enjoyable, despite the elevator and restaurant that you kindly brought to our attention. Your review is greatly appreciated and we hope you will return again soon. Regards, Violet... More 

Slave Lake, Alberta, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 19, 2014

In an industrial area- I was here for business and the meetings were across the street so very convenient form me. The rooms very clean and very comfortable. The rooms were paid for already by my business associate. I like hotel but would not pay what they charge on my own dime.

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to write a review on your stay. I will be sharing your comments about your room cleanliness with our Executive Housekeeper – our entire housekeeping team works very had to ensure high standards of cleanliness and feedback from guests recognising this is always appreciated. We strongly feel that our rates accurately reflect the type... More 

Canada
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed September 11, 2014

Pretty obvious this hotel has just had a facelift because it's not at all like the newer holiday inns. Not bad if you just need a place to sleep but seriously lacking in local restaurants etc as it is in the industrial area. In response to that they close the restaurant/ lounge in the hotel at 10pm which seems quite... More 

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to write a review about your stay and please know that we do value all feedback from our guests both, positive and negative, as this is the only way to ensure we continue to grow and develop. I appreciate you bringing to my attention the unpleasant experience you had at our hotel. We are... More 

saskatchewan-canada
Contributor
20 reviews 20 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 6, 2014

Just stayed one night and was very impressed. The check in was swift and friendly. The lady at the desk was excellent and very friendly. My rewards card status was recognized and I was made to feel welcome. Our room was very clean and comfortable. I had a very good sleep. This has become my favourite hotel in Edmonton. I... More 

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking to the time to comment on your stay. We were pleased to see that you had an excellent stay with us. I will be sure to pass on your comments to all of our staff and we look forward to seeing you the next time you are in Edmonton. Once again, thank you for taking the... More 

Contributor
15 reviews 15 reviews
4 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 2, 2014

I was here for a few days on business and the location was near my client office. The hotel was clean and enjoyable to be in, the room service food was more than adequate, and in the future I would return here.

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to comment on your stay. We were pleased to see that you enjoyed your stay with us and look forward to seeing you the next time you are in Edmonton. Once again, thank you for your kind comments. Regards, Violet Anderson More 

Calgary, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 1, 2014 via mobile

Solid hotel if you don't mind a short drive to get food and groceries yes fridge in the room. And a 10-15 min drive to west Edmonton mall. Great access to the highway,then this is the hotel for you. Oh and bonus Tim hortons is just down the block 2 min. Staff were friendly and room was clean. Had a... More 

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to comment on your stay. We were pleased to see that you enjoyed your stay and look forward to seeing you the next time you are in Edmonton. Once again, thank you for your kind comments. Regards, Violet Anderson More 

Toronto, Canada
Top Contributor
73 reviews 73 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 30, 2014

I stay here frequently. The rod are always very clean. Beds are great. The hotel might need some refreshing now as I am noticing some wear. I agree with another reviewer that the bathrooms are dark. For business travellers be sure to ask about desk size if you need it. My desk was tiny this time

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to comment on your stay with us. We were pleased to see that you enjoyed your stay and thank you for noting that different rooms have larger desks. I will speak with our team to determine if anything can be done to brighten the bathroom. Once again, thank you for your comments. Regards, Violet... More 

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Additional Information about Holiday Inn Hotel & Suites West Edmonton

Address: 11330 170th Street, Edmonton, Alberta T5T 4M2, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites West Edmonton 3*
Number of rooms: 112
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Also Known As:
Holiday Inn Hotel And Suites West Edmonton
Edmonton Holiday Inn
Holiday Inn Edmonton
Holiday Inn Hotel & Suites West Edmonton Alberta
Hotel Style:
#18 Family Hotel in Edmonton

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