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All 89 Edmonton hotels

Holiday Inn Hotel & Suites West Edmonton

3.0 of 5 Hotel   |   11330 170th Street, Edmonton, Alberta T5T 4M2, Canada
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Ranked #27 of 89 Hotels in Edmonton
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Kim T Edmonton, Canada
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88 reviews from our community

Traveler rating
    27
    41
    10
    3
    7
See reviews for
19
16
6
36
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edmonton, Canada
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I spent a night here due to a snow storm that prevented me from getting home. The room was a suite, which provided some room to get some work done. The onsite gym is small and a bit claustrophobic when occupied by more than 2 people. It would be nice to see this area enlarged as it really does seem... More 

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Alberta, Canada
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The staff were fabulous at this hotel. The complimentary breakfast had so many choices. Internet worked great. My only concern was that the bathroom around the baseboard and interior/exterior of the bathroom door could have been wiped down better. The rest of the room was very clean. Pillow choices NICE!! firm or soft!

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Winnipeg
Top Contributor
86 reviews 86 reviews
72 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at the hotel during a business meeting that utilized the hotel meeting room for 3 days. The room was very clean and well kept. The bed was very comfortable and the hotel was quiet. The service provided during the meeting was excellent and the staff were very attentive. The breakfast was good. They have an attached restaurant which had... More 

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HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

We were happy to see that you enjoyed the atmosphere of friendly comfort that our staff work so hard to achieve. Many thanks for your kind comments and we look forward to welcoming you the next time you are in Edmonton. Warm Regards, Violet Anderson More 

Calgary, Canada
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 21, 2014

I spent a few weeks here on business and while it is your basic Holiday Inn, everything you expect from the HI was done well. The people are really helpful, the room and hotel itself is up to date and well maintained. Quiet in the rooms. There's free parking and while it did get pretty full some nights I did... More 

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HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to comment on your recent stay at Holiday Inn & Suites West Edmonton. We are delighted that you enjoyed so many aspects of the hotel and that our core values were displayed so fully by all the staff you met. Our staff takes great pride in delivering excellent service and it will be a... More 

Vancouver BC
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 1, 2014

This hotel is average. It has clean rooms. It has courteous staff. It has a restaurant attached to the hotel ( part of the Ricky's chain) but if you want to find something else to eat in the area, forget it. You are away from the center of anything interesting. There aren't even sidewalks here. I thought at first it... More 

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HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to comment on your stay. We were delighted to read that you found the hotel clean and the staff courteous. We were disappointed to read that you did not enjoy our beautiful city while you were here. While the weather can be cold, there are lots of great indoor and outdoor winter activities. We... More 

Atlanta, Georgia
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 18, 2014

Arriving late and leaving fairly early the next morning for this business trip precluded me from fully utilizing all of the amenities of this hotel other than the room itself, the restaurant and internet access. Everything I experienced was excellent. The friendly staff handled both check-out and check-in efficiently. All areas of the hotel from public areas, the restaurant and... More 

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HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to comment on your stay with us at the Holiday Inn & Suites West Edmonton. It was with pleasure that we read your comments. Our staff take pride in providing our guests with clean, comfortable rooms and friendly service. I will be sharing your comments with all of our staff and appreciate the feedback... More 

Halifax, N.S.
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 25, 2014

I stayed here fro 3 nights on business in October 2014. Hotel was great. Room was clean and spacious. Only drawback was the elevator was agonizingly slow. Oh, and avoid the restaurant (Ricky's) at all cost.

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HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to comment on your stay at the Holiday Inn & Suites West Edmonton. It was with great pleasure that we read that your stay was overall enjoyable, despite the elevator and restaurant that you kindly brought to our attention. Your review is greatly appreciated and we hope you will return again soon. Regards, Violet... More 

Slave Lake, Alberta, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 19, 2014

In an industrial area- I was here for business and the meetings were across the street so very convenient form me. The rooms very clean and very comfortable. The rooms were paid for already by my business associate. I like hotel but would not pay what they charge on my own dime.

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HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to write a review on your stay. I will be sharing your comments about your room cleanliness with our Executive Housekeeper – our entire housekeeping team works very had to ensure high standards of cleanliness and feedback from guests recognising this is always appreciated. We strongly feel that our rates accurately reflect the type... More 

Canada
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed September 11, 2014

Pretty obvious this hotel has just had a facelift because it's not at all like the newer holiday inns. Not bad if you just need a place to sleep but seriously lacking in local restaurants etc as it is in the industrial area. In response to that they close the restaurant/ lounge in the hotel at 10pm which seems quite... More 

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HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to write a review about your stay and please know that we do value all feedback from our guests both, positive and negative, as this is the only way to ensure we continue to grow and develop. I appreciate you bringing to my attention the unpleasant experience you had at our hotel. We are... More 

saskatchewan-canada
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 6, 2014

Just stayed one night and was very impressed. The check in was swift and friendly. The lady at the desk was excellent and very friendly. My rewards card status was recognized and I was made to feel welcome. Our room was very clean and comfortable. I had a very good sleep. This has become my favourite hotel in Edmonton. I... More 

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking to the time to comment on your stay. We were pleased to see that you had an excellent stay with us. I will be sure to pass on your comments to all of our staff and we look forward to seeing you the next time you are in Edmonton. Once again, thank you for taking the... More 

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Additional Information about Holiday Inn Hotel & Suites West Edmonton

Address: 11330 170th Street, Edmonton, Alberta T5T 4M2, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites West Edmonton 3*
Number of rooms: 112
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Also Known As:
Holiday Inn Hotel And Suites West Edmonton
Edmonton Holiday Inn
Holiday Inn Edmonton
Holiday Inn Hotel & Suites West Edmonton Alberta
Hotel Style:
#19 Family Hotel in Edmonton

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