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Holiday Inn Hotel & Suites West Edmonton

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11330 170th Street, Edmonton, Alberta T5T 4M2, Canada
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Holiday Inn Hotel & Suites West Edmonton
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92 Reviews from our TripAdvisor Community

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Traveler rating
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    43
    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Amsterdam, The Netherlands
1 review
5 of 5 stars Reviewed 1 week ago

We were guests for three nights, and we've had a great stay at the Holiday Inn Hotel. The staff is very helpful, the hotel looks clean and is very nice decorated, also the free shuttle to the airport is a great service. Very convenient if you have suitcases and more luggage. We certainly would visit this hotel again if we... More 

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thanks for staying with us, we work hard to make our guests happy. We appreciate your feedback! Sincerely, Violet More 

Modena
Level Contributor
123 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed April 27, 2015

This is a very good hotel , it is in a industrial area , around unfortunatelly there is nothing, so if you don't have a car , prepare lot of cash for Taxi. The room is extremmelly big , the Tv huge, large bathroom , nice forniture and fridge and cofee machine availlable . This Hotel really deserve a staying... More 

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

We were pleased to read that you enjoyed the hotel room and disappointed in your dining experience at Ricky's. I can assure you that both Ricky's management as well as hotel management care about your experience and would welcome an opportunity to correct the situation. Regards, Violet Anderson More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 4, 2015

I have stayed at several IHG brand hotels with good success. I stayed at this hotel for business, not personally knowing of any others in this location, and was not disappointed with the quality of this hotel. The room was clean and staff friendly.

Was this review helpful? Yes 1
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

We were pleased to see that you enjoyed our friendly service and clean rooms. We look forward to welcoming you back. Thank you Violet Anderson More 

Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed March 22, 2015

We stayed here for 2 nights well my husband went to some courses at nait. It was clean and lots of room. Honestly though the walls/doors are not insulated to the halls and it was unbearably loud from hallway....also there was unending number of uncontrolled kids staying for (hockey?!) the pool n hot tub are nice if not full of... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear love2travelw2kids, Thank you for writing a review on our hotel. Our goal is deliver exceptional service and comfortable accommodation to all of our guest. We are delighted to read that despite the noise challenges and inconvenience you had, you were still able to enjoy your stay.We apologize for the shortfalls, nevertheless, it was real pleasure that you were satisfied... More 

Edmonton, Canada
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed February 25, 2015

I spent a night here due to a snow storm that prevented me from getting home. The room was a suite, which provided some room to get some work done. The onsite gym is small and a bit claustrophobic when occupied by more than 2 people. It would be nice to see this area enlarged as it really does seem... More 

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

We were disappointed to read that your stay was less than satisfactory. Your comments regarding the gym have been passed on to our ownership group and regarding Ricky's to the Restaurant Manager. Please accept our sincere apology that they stay did not meet your expectations. If there is anything we can do to make this right please do not hesitate... More 

Alberta, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 23, 2015

The staff were fabulous at this hotel. The complimentary breakfast had so many choices. Internet worked great. My only concern was that the bathroom around the baseboard and interior/exterior of the bathroom door could have been wiped down better. The rest of the room was very clean. Pillow choices NICE!! firm or soft!

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Our staff take great pride in the level of service they provide. Thank you for pointing out an area for improvement. I have already passed this on to our Executive Housekeeper. Glad to hear you enjoyed the pillows. Warm Regards, Violet More 

Winnipeg
Level Contributor
88 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed February 4, 2015

Stayed at the hotel during a business meeting that utilized the hotel meeting room for 3 days. The room was very clean and well kept. The bed was very comfortable and the hotel was quiet. The service provided during the meeting was excellent and the staff were very attentive. The breakfast was good. They have an attached restaurant which had... More 

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

We were happy to see that you enjoyed the atmosphere of friendly comfort that our staff work so hard to achieve. Many thanks for your kind comments and we look forward to welcoming you the next time you are in Edmonton. Warm Regards, Violet Anderson More 

Calgary, Canada
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed December 21, 2014

I spent a few weeks here on business and while it is your basic Holiday Inn, everything you expect from the HI was done well. The people are really helpful, the room and hotel itself is up to date and well maintained. Quiet in the rooms. There's free parking and while it did get pretty full some nights I did... More 

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to comment on your recent stay at Holiday Inn & Suites West Edmonton. We are delighted that you enjoyed so many aspects of the hotel and that our core values were displayed so fully by all the staff you met. Our staff takes great pride in delivering excellent service and it will be a... More 

Vancouver BC
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed December 1, 2014

This hotel is average. It has clean rooms. It has courteous staff. It has a restaurant attached to the hotel ( part of the Ricky's chain) but if you want to find something else to eat in the area, forget it. You are away from the center of anything interesting. There aren't even sidewalks here. I thought at first it... More 

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to comment on your stay. We were delighted to read that you found the hotel clean and the staff courteous. We were disappointed to read that you did not enjoy our beautiful city while you were here. While the weather can be cold, there are lots of great indoor and outdoor winter activities. We... More 

Atlanta, Georgia
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed November 18, 2014

Arriving late and leaving fairly early the next morning for this business trip precluded me from fully utilizing all of the amenities of this hotel other than the room itself, the restaurant and internet access. Everything I experienced was excellent. The friendly staff handled both check-out and check-in efficiently. All areas of the hotel from public areas, the restaurant and... More 

Was this review helpful? Yes
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Thank you for taking the time to comment on your stay with us at the Holiday Inn & Suites West Edmonton. It was with pleasure that we read your comments. Our staff take pride in providing our guests with clean, comfortable rooms and friendly service. I will be sharing your comments with all of our staff and appreciate the feedback... More 

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