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Hilton Garden Inn West Edmonton

#10 of 89 Hotels in Edmonton
Certificate of Excellence
3.0 of 5
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17610 Stony Plain Rd, Edmonton, Alberta T5S 1A2, Canada
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Hilton Garden Inn West Edmonton
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Ranked #10 of 89 Hotels in Edmonton
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed January 5, 2014
kiwionarope Burlington, Canada
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467 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn West Edmonton
See the most recent reviews
Burlington, Canada
Top Contributor
71 reviews 71 reviews
32 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 5, 2014

I only stayed one night for business, the hotel is currently under renovation so the restaurant is in another room, there's construction going on but that doesn't bother me. Smiling faces at the front desk, always good being greeted with a smile. Helpful staff, nice hotel, good food in the buffet, no complaints at all.

Was this review helpful? Yes
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review

Dear Guest, Can't thank you enough for your review, we are excited to be completing a property wide renovation. Our associates have remained very positive during this time and patient guests such as yourself make it all worth it. Cheers Michael Sieger More 

Fort McMurray AB, Canada
1 review
5 of 5 stars Reviewed January 4, 2014

Love staying at the Hilton Garden Inn in Edmonton. I have stayed here numerous times and never experienced any noise problems and the rooms are always clean and comfortable. The new renovation are an added bonus. Love it.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review

Dear Guest, I want to thank you first of all for being a fan of our property, we are very excited to be completing our property wide refresh and appreciate your patience with us. Look forward to showcasing our new look in a few weeks. Cheers Michael Sieger More 

Edmonton, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 3, 2014

Booked For NYE 2013, was difficult dealing with the reservation call centre representative. Construction was all throughout the lobby, orange tarps everywhere and cardboard or plywood along a portion of the flooring, was not told about this at any point until I found out with my own eyes. Ice machines weren't working on any of the 6 floors. Rooms were... More 

Was this review helpful? Yes 1
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review

Dear Reviewer, I want to thank you for your review of us and thank you for your patience with us. We are excited to be completing a property wide refresh. Despite our best efforts to let guests know in advance some reservations escape us. We hope that you will return to see the completed refresh. Thank you for your kind... More 

Calgary, Canada
1 review
4 of 5 stars Reviewed January 1, 2014

Stayed late December 2013. Hotel under renovation. Should be complete in January 2014. The rooms are clean and nicely decorated. When renovations are complete the hotel will be very nice. We have stayed once before. Quiet rooms, near shopping and a few minutes from West Edmonton Mall and Science Centre. Great breakfast, great beds and bedding, fuss-free internet. Check in... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review

Dear Reviewer, I would like to take this time to thank you for your review of us. All of our associates take pride in providing sincere western hospitality. We are very excited about our property wide refresh and hope to see you again soon to showcase our new property look and feel to you and your family. Once again thank... More 

Calgary, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 13, 2013

Couldn't get the room temp below 18.5. This made the room to hot during the night. Requested the hotel to check and they did nothing. We had meeting and the food served was subpar, I won't recommend this hotel for meetings.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review

Dear Guest, I wish to thank you for your comments. Room temperature can be a challenge, with the cold winter conditions we have naturally switched to our winter settings. The minimum heat setting is 18.5, to cool the room below that your option is to actually turn the system off. Im sorry this message was not conveyed to you. I... More 

Edmonton, Alberta, Canada
Top Contributor
110 reviews 110 reviews
20 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed December 12, 2013

Loving Hilton gardens, we often stay at what is universally acclaimed one of the top Edmonton area hotels, but now we have a caveat pro tem: the latest renos are extensive, tasteful, silent, and safe -- but they have downsides: a long walk to enter a small side doorway, uglyish pads on the main floor, rolled carpets resting nearby, Pantry... More 

Was this review helpful? Yes
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review

Dear Mr Solomon, I want to thank you for your review of us, I must admit that I am at a loss for words. I will simply say that you brought a smile to my face and that we look forward to seeing you again soon and welcoming you back to stay in one of our newly refreshed UFO-Free rooms.... More 

Calgary, Canada
1 review
4 of 5 stars Reviewed December 5, 2013

My family took a long weekend trip to West Edmonton Mall for our son's birthday. We chose the Hilton Garden Inn for it's proximity to the Mall and their low cost breakfast addition. It was a great choice. The staff were top notch. When we arrived the first evening after a long day of swimming, carrying our take out pizza,... More 

Was this review helpful? Yes
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review

Dear Guests, I want to thank you for your detailed review of us, we strive to provide sincere western hospitalty and I am encouraged that you received this form several of our associates. I hope that you will return in the New Year to witness our full renovations. Once gain thanks for making our property your choice in West Edmonton.... More 

A TripAdvisor Member
4 of 5 stars Reviewed December 5, 2013

Though we stayed during the Refresh/Reno week and did not have full use of the facility ie. beautiful front lobby,and restaurant, the ENTIRE staff at this hotel were always courteous, accommodating, helpful and wonderful! I can't say enough about the quality of the Customer service. We enjoyed a fully renovated room that was beautiful. Excellent location on the west side... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review

Dear Guest, Thank you for your kind words, we have tried to maintain a high level of customer service during our exciting property refresh. It is encouraging to see that we met your expectations and I thank you for your patience with us during our renovations. I hope you will come back to see our exciting new look Cheers Michael... More 

Los Angeles, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 4, 2013

We were not told when we booked the rooms that a remodel was underway. Consequently our entire conference was negatively effected. It was dusty and noisy the entire time we ran our programs and lasted the entire 4 days.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review

Dear John, My sincere apologizes that you were not made aware of our current refresh program. Despite our best efforts to let all of our valued guests know about our exciting renovations we clearly missed on this occasion. I trust that the rest of your stay with us was positive. We expect that our full renovation will be completed by... More 

Top Contributor
69 reviews 69 reviews
19 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed November 26, 2013

Despite it is being renovated (in the dead of winter?!?!), the rooms were perfect and the price is OK, considering that it is also quite close to the WEM and the nearby shopping area. Pity that it offers B&B at additional price... Otherwise the staff is very kind and despite the snowy weather the hall was always cleaned up.

Was this review helpful? Yes 2
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review

Dear Guest, I wish to thank you for your kind words and review. We are excited to be undergoing a property wide refresh that when completed will showcase a new concept and look. We have to date completed renovations to over 60 guestrooms and reviews have been very positive. In the New Year we will open our new Garden Grille... More 

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