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All 90 Edmonton hotels

Hilton Garden Inn West Edmonton

3.0 of 5 Hotel   |   17610 Stony Plain Rd, Edmonton, Alberta T5S 1A2, Canada
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Ranked #8 of 90 Hotels in Edmonton
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 weeks ago
Darcy K Grande Prairie, Canada
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422 reviews from our community

Traveler rating
    222
    143
    40
    9
    8
See reviews for
115
104
21
130
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn West Edmonton
See the most recent reviews
Grande Prairie, Canada
1 review
3 of 5 stars Reviewed 3 weeks ago

Stayed 1 night , Charged $224 for an average room and it didn't include anything extra. We were charged $35 for coffee and toast in the Am at the breakfast area. Staff could have been more accommodating. Did not feel very welcome!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for your feedback, and we appreciate you choosing our hotel. Its a disappointment to see that your stay was not a memorable one, We sincerely apologize we failed to deliver the best service experience during your stay. I have forwarded your comments to the management staff. Your comments are greatly valued, and your suggestions will be used to... More 

Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

The hotel itself was nice and presentable. Food was good. People were friendly. They have this bed with a dial on it that's suppose to be the latest and greatest in bed technology. It was absolutely horrible. I barely slept the first night and complained in the morning, as I did not want to disturb anyone. So we were walked... More 

Was this review helpful? Yes
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for taking the time to share your thoughts with us. We apologize that your experience with us was such a disappointment. All our guests are very important to us and I do apologize for the inconvenience caused during your stay. We have both adjustable sleep control beds and brand new pillow top beds in the property, we would... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This well-located Hilton Inn is quite new, very clean, and provides comfortable rooms. Well trained staff. Dining lounge/bar provide good service, reasonable variety and competitive price. Will definitely stay here again.

Was this review helpful? Yes
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for choosing to stay with us at the Hilton Garden Inn West Edmonton and for taking the time to relay your feedback. It was very pleasing to read the comments from your most recent stay. I will ensure that your comments regarding our service are shared with my team and we are very proud to continue and improve... More 

Montreal, Qc., Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

it's a very good place to stay, great staff, great food, great location. I'm sorry but if you need more characters for a survey you will have to fill them in your self. I don't need to type 200 characters to say it's a great place to stay

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

We would like to thank you for choosing to stay at the Hilton Garden Inn West Edmonton. We are delighted to read that you enjoyed your recent stay in our hotel. It is always encouraging for us to learn that our guests are pleased with our services and facility as it is what we strive for every day. I also... More 

Edmonton, Canada
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 4 weeks ago

For a staff party I booked three suites at the Hilton Garden Inn, which I picked mainly for price and location. We enjoyed this property. I found the staff friendly, the rooms comfortable and they certainly weren't stingy with the amenities, as lots of items and toiletries were on hand. All my special requests were filled (for all three rooms)... More 

Was this review helpful? Yes 1
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

I would like to first thank you for choosing to stay with us at the Hilton Garden Inn West Edmonton. I'm glad that you felt our hotel perfect for your business and leisure needs. We pride ourselves on delivering wonderful customer service. My staff will be thrilled to hear your comment. Thank you for you review and we look forward... More 

Grande Prairie, Canada
Contributor
15 reviews 15 reviews
8 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Was my first time staying here. Just me and hubby went for a weekend getaway. Went by the reviews on trip advisor and definitely not disappointed. Staff extremely helpful. Hotel clean and room was perfect. Would totally recommend staying here.

Was this review helpful? Yes 1
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for your feedback and for taking the time to write about your experience with the stay at Hilton Garden Inn West Edmonton. We are delighted to read that you enjoyed your stay with us and made our property your choice of hotel for your future stays. We appreciate your positive comments, we constantly thrive to offer best service... More 

Winnipeg, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I stay at this hotel all the time/ several times a year and have never had a issue. The staff are great know you by name by your second visit.. great attention to detail very well kept facility. and close to everything..

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Dear David R, Many thanks for the kind words, and we appreciate you choosing our hotel. I'm glad to see our accommodations and amenities met your needs, and that you overall had a pleasant stay with us. We will share your positive comments with the hotel staff. The next time your travels bring you back to the Edomonton area, we'll... More 

1 review
3 of 5 stars Reviewed November 17, 2014 via mobile

Terrible. 4 of us came out to dine and we received 3 menus. Ordered 4 drinks, got three right away, the fourth one showed up when we were ready for 2nds our food was disgusting. Ordered steak well done and there was blood when it was cut into. Asked if hamburger could be medium well and it was charcoal. The... More 

Was this review helpful? Yes
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for taking the time to share your thoughts with us. We sincerely apologize that your experience with us at the restaurant was such a disappointment. All our guests are very important to us and I do apologize we failed to meet your expectations. I have shared your comments with the management team and will ensure the necessary steps... More 

Edmonton, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 11, 2014

Me and my boyfriend stayed here last weekend for a romantic getaway. I have to say that it's a beautiful hotel. We have stayed in most of the hotels in Edmonton, but had yet to try the Hilton. I was very impressed with it all in all. I loved the decor and how modern the building is as soon as... More 

Was this review helpful? Yes
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

We greatly appreciate you for taking the time to share your feedback with your recent stay at the Hilton Garden Inn by Hilton West Edmonton. We are delighted to hear the positive comments about the cleanliness of room and everything felt very modern. I sincerely apologize for the inconvenience caused with the bed type offered and service during your stay,... More 

Red Earth Creek, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 8, 2014

This hotel is always so clean, it's a comforting feeling of staying in a room that you know they took the time to clean and the lobby is so nice. The staff are always helpful and friendly. And shopping is just a hop, skip and a jump away! Best bang for your buck!!!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Dear Caitlin J, We are very happy to hear that you found our hotel perfect for your TRAVEL needs and that you were pleased with the amenities of the hotel. Our housekeeping team does an amazing job in preparing the rooms they pay extra attention to details to ensure every guest has the most comfortable stay. We will for sure... More 

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Additional Information about Hilton Garden Inn West Edmonton

Address: 17610 Stony Plain Rd, Edmonton, Alberta T5S 1A2, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn West Edmonton 3*
Number of rooms: 160
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Also Known As:
Hilton Garden Inn West Edmonton Hotel Edmonton
Hilton Garden Inn Edmonton
Edmonton Hilton Garden Inn
Hilton Edmonton
Hilton Garden Inn West Edmonton Alberta
Hotel Style:
#2 Family Hotel in Edmonton
#5 Business Hotel in Edmonton
#9 Romantic Hotel in Edmonton

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