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Hilton Garden Inn West Edmonton

#12 of 89 Hotels in Edmonton
Certificate of Excellence
3.0 of 5
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17610 Stony Plain Rd, Edmonton, Alberta T5S 1A2, Canada
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1 room 1 guest
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Hilton Garden Inn West Edmonton
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535 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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    (125)
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There are newer reviews for Hilton Garden Inn West Edmonton
See the most recent reviews
Alberta oilsands
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We always stay at this hotel when travelling west due to it's location and style. Hotel is located just off the Henday on Stony Plain Road. A few blocks west is a Tim Hortons; a few blocks east is the Olive Garden; just across the street from the hotel is good dining at "Chop". Not to mention just drive down... More 

Was this review helpful? Yes
kevin_sorensen, Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for choosing to stay with us and for taking the time to relay your feedback. It was very pleasing to read the comments from your stay and that you have made us your choice of Hotel when traveling to Edmonton. I will ensure that your comments are shared with the team and we are very proud to continue... More 

Olds, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is a perfect location to West Ed and even has a West Ed package. I booked online through the hotel website and added an extra package to it. The lady that checked us in didnt relize that I ordered the extra package until I said something. She was just learning but needs to read the screen a bit... More 

Was this review helpful? Yes 1
kevin_sorensen, Manager at Hilton Garden Inn West Edmonton, responded to this review

We greatly appreciate you for taking the time to share your feedback in regards to your recent stay at the Hilton Garden Inn West Edmonton. I do apologize for the inconvenience and confusion during your arrival and departure. We have addressed this with the front office team. I can assure you the next time you visit us you will not... More 

ajax
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

the hotel was very clean the staff at the front desk was excellent the bed was comfortable in all the service was good the rooms are big I recommend this hotel to anyone it is close to the bus and plenty of fast food outlets

Was this review helpful? Yes 1
kevin_sorensen, Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for your kind words in regards to our front desk team and for your high recommendation of the Hilton Garden Inn West Edmonton. We are glad that you found our service to be very good. We take a great deal of pride in our service standards and we are delighted you noticed. I will be sure to share... More 

Maryland
1 review
5 of 5 stars Reviewed July 29, 2015

I did not stay at this hotel, but arranged to have a catered lunch at the restaurant. The staff did an excellent job at accommodating my group on a Sunday afternoon (when the kitchen is generally not open), and was very welcoming. I worked with their Food and Beverage Supervisor (Glenn Velho) who did a fine job at providing information... More 

Was this review helpful? Yes
kevin_sorensen, Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for your kind words in regards to your dining experience at the Garden Grille & Bar. I am delighted to hear your experience went over very well and that you found the team very welcoming, the food and service were great. I will share your comments with the team, especially Glenn and the Chef. We look forward to... More 

Edmonton, Canada
1 review
4 of 5 stars Reviewed July 27, 2015

We usually stay at Hampton Inn and Suites in Edmonton (excellent property - see my other review of it), but it was full when we tried to book, so we tried this hotel. We were very pleased. We didn't spend much time in the hotel, but when we were there, the staff were very pleasant and helpful. The property is... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
kevin_sorensen, Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for your feedback and for taking the time to write about your experience in regards to your recent stay at the Hilton Garden Inn West Edmonton. In regards to the breakfast we do have a bed & breakfast package available which is a great value. Our breakfast buffet is very unique in the way that we do not... More 

Yellowknife, Canada
1 review
5 of 5 stars Reviewed July 27, 2015

I Love staying at the Hilton Garden Inn on Stony plain Road NW in Edmonton AB!Great Staff and my fav is the location!! So close to the West Ed Mall and many others! I would definitely recommend this hotel to others!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
kevin_sorensen, Manager at Hilton Garden Inn West Edmonton, responded to this review

Many thanks for the great feedback, and we're so glad you enjoyed your stay with us. Our location is unbeatable we are close to the famous West Edmonton Mall, Telus world of science and so many restaurants. Its perfect for travelers both on business and Leisure. It's our pleasure having you as our guest, and we look forward to welcoming... More 

Winnipeg, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 26, 2015

It was the second time we were visiting Edmonton and staying at the Hilton Garden Inn West. Both trips were for six days.Our last visit was wonderful. The manager is great and we like him very much. This time the front desk personnel was less than helpful and in one case actually rude. I am sorry to say it is... More 

Was this review helpful? Yes 1
kevin_sorensen, Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for your review. We sincerely apologize for the unacceptable level of service that you experienced. We try our best to make sure all of our guests have a rewarding stay, and we are very sorry that we did not achieve that. We’ve addressed these issues and have many new staff at our front desk and I can assure... More 

Lacombe, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 25, 2015

The hotel is very modern and well maintained. We only stayed one night and it was quiet given the location on a major highway. The pool was excellent. The Backyard Lounge & Patio looked nice but we didn't use it. Breakfast in the restaurant was excellent with a lot of selection (it is not included in the room rate but... More 

Was this review helpful? Yes 1
kevin_sorensen, Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for your feedback and for taking the time to write about your experiences at the Hilton Garden Inn West Edmonton. We are delighted to read that you enjoyed your stay with us and for your high recommendation of our hotel. We appreciate your positive comments, we constantly strive to offer best service with all amenities which would suite... More 

Southampton, United Kingdom
Level Contributor
99 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed July 25, 2015

Stayed here for two nights as 3 females in a two queen bed room. The hotel is comfortable and does a great breakfast with plenty of choice from cooked breakfast to waffles to fruit/yoghurt/cereal to bagels. Towels, products and hair dryer was in our room. Option of room service and film rental available. Pool looked nice but didn't use. Ajay... More 

Was this review helpful? Yes 1
kevin_sorensen, Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for taking the time to write about your experience at the Hilton Garden Inn West Edmonton. We greatly appreciate your comments and are delighted you had an enjoyable stay and enjoyed the cleanliness and our friendly staff and I will be sure to pass on your kind words in regards to Ajay your server in the restaurant. We... More 

Maple Ridge, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 21, 2015

This hotel provides a great place to stay in Edmonton with all the amenities expected in a Hilton. The access to the highway and to my business meetings were very convenient. I would recommend this hotel to others and will be using it on future meetings in Edmonton.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 4
kevin_sorensen, Manager at Hilton Garden Inn West Edmonton, responded to this review

Nothing pleases us more here at the Hilton Garden Inn West Edmonton than to hear that a guest had a great experience with us and they will definitely be returning for another. We appreciate your recommendation and are delighted you will be returning. Thank you for your great review, we look forward to your return stay. Kind Regards, Kevin Sorensen... More 

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