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Hilton Garden Inn West Edmonton

#10 of 89 Hotels in Edmonton
Certificate of Excellence
3.0 of 5
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17610 Stony Plain Rd, Edmonton, Alberta T5S 1A2, Canada
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Hilton Garden Inn West Edmonton
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Ranked #10 of 89 Hotels in Edmonton
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
CAN_Snowbird_15 Canada
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467 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My daughter's hockey team stayed at this hotel recently and we were very happy with our stay. The elevators are relatively quick and our room was very nice and clean. An extra nice touch I have never seen in another hotel before is a night light in the bathroom - very nice for when you want a little light at... More 

Was this review helpful? Yes 1
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

So glad you and your team enjoyed your stay with us, we're glad that we were able to be a part of your big weekend. My team and I truly appreciate the great review, and especially that you would recommend us to others. Many thanks again, and we look forward to welcoming you back! Kind Regards, Rajesh Chollangi Front Office... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

It was so nice to arrive and have fruit/vegetable infused water dispenser in lobby, and coffee and cookies! such a thoughtful idea! I really liked the many couches and rest places in the lobby. We needed to put a cot in the room, and it was so nice of the reservation staff to reserve a wheelchair accessible room (based on... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Moose Jaw, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

The hotel has clearly been renovated recently and looks great. The lobby is very impressive, the picture does not do it justice. In the rooms are all solid wooden furniture with high end finishes. Mattresses are very comfortable and we really enjoyed our stay. Our travel plans were disrupted by the unseasonal snowfall, so we got to enjoy the area... More 

Was this review helpful? Yes
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

We would like to thank you for choosing to stay at the Hilton Garden Inn West Edmonton. We are delighted to read that you enjoyed your recent stay in our hotel. It is always encouraging for us to learn that our guests are pleased with our services and facility as it is what we strive for every day. I also... More 

Brooks, Canada
1 review
4 of 5 stars Reviewed 1 week ago

This West Edmonton hotel is in a great location and the hotel is very well appointed. The front desk is very helpful and the restaurant and bar are very good as well. The room was spacious and we enjoyed our stay.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

I would like to first thank you for choosing to stay with us at the Hilton Garden Inn West Edmonton. I'm glad that you felt our location is "Perfect". We pride ourselves on delivering wonderful customer service. My staff will be thrilled to hear your comment. Thank you for you review and we look forward seeing you again. Kind Regards,... More 

Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is clean, well maintained, and the staff are always friendly and efficient. Beds are great, rooms are large enough that you don't feel like you are in a box and food is good. Wi Fi is also good here.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

It's nice of you to review our property as so outlining all of our amenities including our spacious rooms and High speed Internet quality. We are glad you felt our location perfect for your business travel needs. We sincerely appreciate your loyalty and that we'll be your destination of choice upon your next visit to our city. Kind Regards, Rajesh... More 

Saskatoon, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

I read the reviews online and was impressed by the high reviews and the price of this hotel. You get amazing service and a very friendly front desk. I would definitely recommend this hotel and will stay there again! Clean, quiet rooms Great service Friendly staff

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Nothing pleases us more here at the Hilton Garden Inn West Edmonton Hotel than to hear that a guest had such a great stay with us they will definitely be returning for another. Our staff loves to go above and beyond to give our guests the best experience possible and hearing your acknowledgement of them truly makes us proud. Thank... More 

Edmonton, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff are friendly and treat you like family. The gentleman running the bar allowed us to continue to visit after the closing time and then let us take some wine glasses up to our room to continue the family reunion. The staff were genuinely interested in making your stay special right from the moment you met the front desk... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you very much for the great review and we're delighted you all enjoyed your stay! Glad to see our accommodations and amenities met your needs, and especially that my team helped to make your stay a memorable one. We all work very hard to ensure out guests enjoy their stay, so reviews such as yours are especially rewarding. Even... More 

Powell River, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

Felt valued and amenities were great. Lobby was nice, location of hotel was in an area surrounded by good restaurants and activities (West Edmonton Mall). Internet access was easy to connect and signal was strong and uninterrupted

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. Please do not hesitate to let us know if there is anything we can do to further enhance your stay with us. We look forward to welcoming you back to Hilton Garden Inn West Edmonton in the very... More 

Alberta, Canada
2 reviews
4 of 5 stars Reviewed 5 weeks ago

The room was nice and clean, and the hotel provided very good amenities. Friendly and professional staff. My mattress was a little hard but it had nice bedding (linens). The breakfast buffet was warm, fresh and delicious.

Review collected in partnership with this hotel

Was this review helpful? Yes
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Many thanks for the great feedback, and we're so glad you enjoyed your stay with us. I'm especially pleased to see that breakfast was a hit - we recently upgraded our breakfast options. Guests thoroughly enjoy their options to order customizable breakfast to cook and make-their-own waffles! Once again thanks for all the great comments about the service and staff,... More 

Calgary, Canada
1 review
5 of 5 stars Reviewed February 24, 2015

Both my wife and I were very impressed for the amount of effort the staff put in to satisfy your need. It is better than any 5 stars hotel I stayed in before. These included a phone call from the front desk after check in to make sure everythig was alright. If not, housekeepers would come shortly after to fix... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

What a great review! Many thanks for the kind words, and we're delighted you and your family enjoyed your stay with us. I'm especially pleased that our team was warm and welcoming, as we all want our guests to feel right at home. We wills share you comments with the hotel staff and I am sure they will be delighted... More 

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