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Hilton Garden Inn West Edmonton

#14 of 89 Hotels in Edmonton
Certificate of Excellence
3.0 of 5
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17610 Stony Plain Rd, Edmonton, Alberta T5S 1A2, Canada
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1 room 1 guest
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Hilton Garden Inn West Edmonton
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534 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edmonton, Canada
1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This hotel served our needs SO well! We were part of a party of 4 seniors couples - family - some with special needs, and the hotel went above and beyond to make our stay perfect! The rooms are lovely, and the service was great! Thank you all!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Stratford, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We met for a family wedding; the staff was courteous and helpful in every way. My family had special needs for a handicap person; the hotel staff went out of their way to accommodate our needs. The restaurant (lunch-room) staff were friendly and helpful. The hotel was suitably located near family we were visiting.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Ridgetown
Level Contributor
672 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 341 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We just stayed one night but everything was great. There is free parking, the rooms are nice, clean and comfortable. There were drinks (water/ice tea), cookies and fruit in the lobby. This hotel is close to the West Edmonton Mall, which my sister and her husband wanted to visit (we have been). The staff were friendly.

Was this review helpful? Yes 1
Carstairs, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel is located very close to West Edmonton Mall and very central for all other places. The staff is very friendly and helpful. The rooms were exceptionally clean, which is very important to me. You get paper cups for your in room coffee, also important, because I have seen how those cups get cleaned in other places. Service was... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Arima, Trinidad
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Visited Edmonton for the first time. I am a frequent traveler with high expectations from hotel staff to cleanliness. First of all, Mr Whitroy was my first encounter and I must say "his service was second to none" . He was fantastic and rose to the need and wants of our stay. The rest of the staff was just as... More 

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Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We just stayed one night but the hotel was very conveniently located and free parking. We ate in the small restaurant for dinner, it was typical bar food but was very good. There was welcoming refreshments and cookies in the lobby. The rooms updated and provided many amenities.

Was this review helpful? Yes 1
kevin_sorensen, Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for your feedback and for taking the time to write about your stay at the Hilton Garden Inn West Edmonton. I am delighted to here you enjoyed your stay and you found our property to be exceptionally clean and that you received great service. I will share your comments with the entire team. We look forward to welcoming... More 

Saskatoon, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I spent three nights at the Hilton Garden Inn West Edmonton. I loved the location (close to major arteries and WEM) and the free parking, and while the hotel was overall pretty good, there were a few small minuses in among the pluses. The room was very clean, but there was an unpleasant, musty/vinegar-y smell present in the room throughout... More 

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kevin_sorensen, Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for your response and for taking the time to write about your stay at the Hilton Garden Inn West Edmonton. I sincerely apologize that you felt our Hotel was not of the same caliber as the Doubletree. I am sorry that you found the laundry shoot somewhat noisy and we will address this internally to ensure no other... More 

Edmonton, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

Everything went fairly smoothly. The event coordinator was a pleasure to work with. DJ had issues with staff with music loudness but everything else was great. Everything went smoothly and I would recommend this venue to other couples planning their wedding

Was this review helpful? Yes
kevin_sorensen, Manager at Hilton Garden Inn West Edmonton, responded to this review

So glad your wedding was a success and thank you for your wonderful recommendation for weddings at the Hilton Garden Inn West Edmonton. We're delighted that we were able to be a part of your big weekend. Unfortunately being in a Hotel we do have to limit the noise levels so as not to bother other guests sleeping, however very... More 

Calgary, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We only stayed for 1 night, it was close to the West Edmonton Mall and there was a lot of restaurants near by. The room was nice and bed was comfortable, but the pillows were awful. Overall this hotel is a good value.

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kevin_sorensen, Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for taking the time to write your review in regards to your recent stay at the Hilton Garden inn West Edmonton. We are sorry you did not enjoy the pillows. We do have many pillows in back up supply and if ever you do not like the one currently on the bed, just call the Front desk and... More 

Alberta oilsands
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We always stay at this hotel when travelling west due to it's location and style. Hotel is located just off the Henday on Stony Plain Road. A few blocks west is a Tim Hortons; a few blocks east is the Olive Garden; just across the street from the hotel is good dining at "Chop". Not to mention just drive down... More 

Was this review helpful? Yes
kevin_sorensen, Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for choosing to stay with us and for taking the time to relay your feedback. It was very pleasing to read the comments from your stay and that you have made us your choice of Hotel when traveling to Edmonton. I will ensure that your comments are shared with the team and we are very proud to continue... More 

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