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All 90 Edmonton hotels

Hilton Garden Inn West Edmonton

3.0 of 5 Hotel   |   17610 Stony Plain Rd, Edmonton, Alberta T5S 1A2, Canada
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Ranked #6 of 90 Hotels in Edmonton
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Skilt Edmonton, Canada
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408 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edmonton, Canada
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

For a staff party I booked three suites at the Hilton Garden Inn, which I picked mainly for price and location. We enjoyed this property. I found the staff friendly, the rooms comfortable and they certainly weren't stingy with the amenities, as lots of items and toiletries were on hand. All my special requests were filled (for all three rooms)... More

Was this review helpful? Yes 1
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

I would like to first thank you for choosing to stay with us at the Hilton Garden Inn West Edmonton. I'm glad that you felt our hotel perfect for your business and leisure needs. We pride ourselves on delivering wonderful customer service. My staff will be thrilled to hear your comment. Thank you for you review and we look forward... More

Grande Prairie, Canada
Contributor
14 reviews 14 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Was my first time staying here. Just me and hubby went for a weekend getaway. Went by the reviews on trip advisor and definitely not disappointed. Staff extremely helpful. Hotel clean and room was perfect. Would totally recommend staying here.

Was this review helpful? Yes
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for your feedback and for taking the time to write about your experience with the stay at Hilton Garden Inn West Edmonton. We are delighted to read that you enjoyed your stay with us and made our property your choice of hotel for your future stays. We appreciate your positive comments, we constantly thrive to offer best service... More

Winnipeg, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stay at this hotel all the time/ several times a year and have never had a issue. The staff are great know you by name by your second visit.. great attention to detail very well kept facility. and close to everything..

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Dear David R, Many thanks for the kind words, and we appreciate you choosing our hotel. I'm glad to see our accommodations and amenities met your needs, and that you overall had a pleasant stay with us. We will share your positive comments with the hotel staff. The next time your travels bring you back to the Edomonton area, we'll... More

1 review
3 of 5 stars Reviewed 1 week ago via mobile

Terrible. 4 of us came out to dine and we received 3 menus. Ordered 4 drinks, got three right away, the fourth one showed up when we were ready for 2nds our food was disgusting. Ordered steak well done and there was blood when it was cut into. Asked if hamburger could be medium well and it was charcoal. The... More

Was this review helpful? Yes
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for taking the time to share your thoughts with us. We sincerely apologize that your experience with us at the restaurant was such a disappointment. All our guests are very important to us and I do apologize we failed to meet your expectations. I have shared your comments with the management team and will ensure the necessary steps... More

Edmonton, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Me and my boyfriend stayed here last weekend for a romantic getaway. I have to say that it's a beautiful hotel. We have stayed in most of the hotels in Edmonton, but had yet to try the Hilton. I was very impressed with it all in all. I loved the decor and how modern the building is as soon as... More

Was this review helpful? Yes
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

We greatly appreciate you for taking the time to share your feedback with your recent stay at the Hilton Garden Inn by Hilton West Edmonton. We are delighted to hear the positive comments about the cleanliness of room and everything felt very modern. I sincerely apologize for the inconvenience caused with the bed type offered and service during your stay,... More

Red Earth Creek, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is always so clean, it's a comforting feeling of staying in a room that you know they took the time to clean and the lobby is so nice. The staff are always helpful and friendly. And shopping is just a hop, skip and a jump away! Best bang for your buck!!!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Dear Caitlin J, We are very happy to hear that you found our hotel perfect for your TRAVEL needs and that you were pleased with the amenities of the hotel. Our housekeeping team does an amazing job in preparing the rooms they pay extra attention to details to ensure every guest has the most comfortable stay. We will for sure... More

Ottawa, Canada
Top Contributor
86 reviews 86 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at this Hilton Garden Inn for four nights. Very nice pool and hot tub area. Hotel has a restaurant but did not eat there...prices were a bit high. Alot of other people did however so I expect the quality of the food was good. Housekeeping was very good and reliable. Restocked sundries every day which is not always the... More

Was this review helpful? Yes 1
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Thank you for your feedback and for taking the time to write about your experience with recent stay at the Hilton Garden Inn West Edmonton. We are delighted to read that you enjoyed your stay and made us your choice of hotel. We really appreciate your positive comments and will share with the hotel staff and we look forward to... More

Atlanta, Georgia, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Booked two rooms for the stay last week and they charged at a higher rate than confirmed at the time of booking. Called the hotel and they wanted a copy of confirmation to be faxed. After faxing, call the hotel twice and both the times they hang up after a few minutes of hold without any reason. Called Hilton corporate... More

Was this review helpful? Yes
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Dear Mr. RaviKumar it was my pleasure talking to you today, once again thank you for your feedback, and we appreciate you choosing our hotel. We sincerely apologize we failed to deliver and stand by our brand promise in delivering an outstanding service. I have forwarded and discussed regarding your comments with my team to ensure we're not overlooking any... More

Toronto, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

Stay at the Hilton Garden Inn and make sure you visit the lounge and have a drink with Manfred! Manfred is the best "bar keep" in Alberta. It is located close to West Edmonton Mall which is also a bonus.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Dear Shauna M, Thank you for writing the warm review about the Backyard Patio & Lounge at the Hilton Garden Inn West Edmonton. I will for sure extend your kind comments to Manfred and the team. We are proud to have team players like Manfred who stand by the Hilton brand service.. We pride ourselves on the exceptional service that... More

Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I was staying in Edmonton for work. On arrival I was happy that the parking lot was big, easy to access, and had free parking. The rooms were very clean. I ate at the Backyear Bar & Grill twice and the food and wine was very good. Everyone was very friedly. I also took a wrap to go from "The... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Rajesh C, Front Office Manager at Hilton Garden Inn West Edmonton, responded to this review

Dear Catherine M, many thanks for the kind words, and we appreciate you choosing our hotel. I'm glad to see our accommodations and amenities met your needs, and that you had a great stay with us. We ensure we have fresh breakfast rolls and sandwiches along with many other items ready for guests in our pantry for their travel convenience.... More

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Additional Information about Hilton Garden Inn West Edmonton

Address: 17610 Stony Plain Rd, Edmonton, Alberta T5S 1A2, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn West Edmonton 3*
Number of rooms: 160
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Also Known As:
Hilton Garden Inn West Edmonton Hotel Edmonton
Hilton Garden Inn Edmonton
Edmonton Hilton Garden Inn
Hilton Edmonton
Hilton Garden Inn West Edmonton Alberta

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