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Metterra Hotel on Whyte


Metterra Hotel on Whyte
Hotel class 4 of 5
10454 - 82 Ave | (formerly Met Hotel), Edmonton, Alberta T6E 4Z7, Canada
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Traveler Reviews

76% Recommend
3.5 of 5 stars 65 reviews
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By trip type
All (65)
[ Date ] [ Rating ]
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5 of 5 stars
Daisydiver31 1 contribution
Vancouver
Jul 15, 2009 | Trip type: Solo travel New

This hotel was recommended to me by a friend. I was so impressed with the customer service as soon as I walked in the door! The front desk clerks were so friendly and helpful. My room on the fifth floor overlooked Whyte's Avenue and it was amazing. I took photographs as soon as I was in the door. I loved... more

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5 of 5 stars
fussyworktraveller 1 contribution
Vancouver
Jun 29, 2009 | Trip type: Business, Solo travel

I wanted to write this note to say how very impressed I was with my stay at the Metterra Hotel on Whyte Avenue in Edmonton. I travel to Edmonton a fair amount for work, and I want to share with everyone how happy I feel about finally finding a truly wonderful hotel there that gives the traveller tremendous value at... more

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2 of 5 stars
TaylorMadeBV 1 contribution
Alberta
Jun 18, 2009 | Trip type: Friends getaway

Nice, classy, hotel with good, clean rooms...BUT, the parking is absolutely terrible. Construction at the loading zone out front so you couldn't stop there, so we circled around the hotel for 1/2 an hour trying to find a place to park to get our luggage into the hotel. Then, we were instructed to drive up the street to a parkade...complete... more

Management response from
GMMetterra, General Manager

Dear TaylorMadeBV, Thank you for your review of our hotel, we appreciate your kind words on the property and its cleanliness. I would like to extend a sincere apology to you for the negative experience you faced on your arrival to the hotel. I will ensure that our Guest Services team receive the appropriate coaching with regard to the lack...

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2 of 5 stars
yvrtogo 14 contributions
Vancouver, Canada
May 22, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

I have been staying at this hotel on business trips for quite a while, and at first I was in love with the hotel. Until the 'true colours' shone thru and the things that really matter are evidently not a priority of the hotel.Now, after many 'one last tries', I won't be going back. Positive - nice decor, contemporary. breakfast... more

Management response from
GMMetterra, General Manager

Dear yvrtogo, Thank you for your compliments on our décor, comfortable beds and complimentary guest amenities. We are currently making changes to our valet service in order to improve on our service delivery. Your concerns with regard to Guest Services, Housekeeping and Maintenance have been addressed with Managers. Training is underway to correct deficiencies. Since your review we have added...

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4 of 5 stars
bosox1010 33 contributions
Regina, Canada
Apr 27, 2009 | Trip type: Couples

I met a friend here to spend a nice getaway weekend in Edmonton and I absolutely love this hotel. For the way I travel, this hotel couldn't be in a better location being right in the heart of Whyte Ave. This beautiful boutique hotel is in very close proximity of some excellent restaurants, pubs and unique shopping experiences (not to... more

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1 of 5 stars
traveljunky81 22 contributions
Grande Prairie, Alberta
Apr 12, 2009 | Trip type: Family

Very nice hotel, rooms are clean and modern. Location in horrible. You think oh perfect a nice hotel right on Whyte Ave. There is NO parking. They have an unloading zone in front of the Hotel for about half a block but the 2 nights we stayed there it was impossible to find a spot. So we had to unload... more

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3 of 5 stars
metropolitangypsy 1 contribution
calgary
Apr 9, 2009 | Trip type: Couples

We stayed at this hotel in January at the same time as another reviewer... during the cold snap and fire alarm. When we arrived I was pleased with the hotel, it is well designed and in a great location... The room was large and modern. What you expect from a boutique hotel. We had a wonderful evening, dining at a... more

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1 of 5 stars
traveller07143 1 contribution
Calgary
Jan 21, 2009 | Trip type: Family
0/1 found this review helpful

Had a terrible experience in this over-rated hotel. The moment we walked in to our room, the heat was broken. Front staff did nothing but tell us to open the window. This was the middle of -30 cold snap. This was only the tip of the iceberg, when the fire alarm went off at 3am and the entire hotel was... more

Management response from
GMMetterra, General Manager

Dear Angela, I am sorry our conversation did not resolve your negative impression of our hotel. As I explained we had the hotel temperature warm for guest comfort during the extreme cold weather and also to avoid pipe bursts. Unfortunately it can take a bit of time to cool the room below room temperature. Fire Alarm evacuation is rare, and...

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4 of 5 stars
Travellinwoman2 4 contributions
winnipeg
Jan 16, 2009 | Trip type: Business

I arrived at this Hotel in the middle of a snow storm. The 2 Bellman were outside shovelling the snow and stopped what they were doing to take my luggage and escort me into the Hotel. The Hotel had my registration done and then check in was easy. I had no idea that there was a free breakfast and wine... more

Management response from
GMMetterra, General Manager

Dear TravellinWoman! Thank you for taking time to offer your positive impressions of Metterra Hotel on Whyte! I am pleased you found our service and product enjoyable. We have recently learned that our clear glass coffee mugs are not being recognized by the indicator eye on the coffee makers and we are sourcing out a solid coloured alternative to avoid...

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4 of 5 stars
TravellingMIKE666 1 contribution
Calgary, Canada
Dec 29, 2008 | Trip type: Friends getaway
0/1 found this review helpful

Good hotel, staff are a little inexperienced but that will improve over time. more

Management response from
GMMetterra, General Manager

Thank you Mike for staying with us and for taking the time to review our hotel. I would welcome any details you could provide which might assist us in our training and development initiatives. Our goal is to provide our guests with an exceptional experience and the best service and I apologize if we fell short in this regard. I...

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Metterra Hotel on Whyte Address

10454 - 82 Ave | (formerly Met Hotel), Edmonton, Alberta T6E 4Z7, Canada