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Courtyard Edmonton Downtown

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1 Thornton Court, 99th Street & Jasper Avenue, Edmonton, Alberta T5J 2E7, Canada
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Courtyard Edmonton Downtown
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269 Reviews from our TripAdvisor Community

Traveler rating
    85
    107
    40
    24
    13
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45
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver, Washington
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

i booked with points, so i can't comment on the price. the room i had was on the 10th floor and it was a room that is wheelchair friendly. i won't know about the walk in shower w/o the detachable shower head (that's not friendly for someone who needs assistance showering, like my mom does if she was with me).... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear WIsu, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. It is reflections like yours that give us the valuable information we need to serve our guests better. We look forward to your return! Best, Vivian Wagner General Manager More 

Calgary, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed here for the FIFA Canada game on June 11. Very convenient to everything in downtown Edmonton including the LRT to Commonwealth Stadium. Room was large, clean, recently refurbished. Front desk was very pleasant and accommodating, Parking was quick and easy - right in front of the hotel. Not the most attractive building from the outside but is great inside.... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Michael B, Your feedback is welcomed and appreciated. Reflections like yours allow us to monitor and improve our guest experience. I’m glad to hear you enjoyed our friendly service and comfortable accommodations while in-town for the FIFA game. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Vivian Wagner General... More 

Calgary, Canada
Contributor
18 reviews 18 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

My 2 day stay was to be billed to third party and it was confirmed until I checked in then Manager Kevin told me that I was not on email list so they took my credit card This man refused to listen to anything even when the person who booked rooms was in person to explain but Kevin still refused... More 

Was this review helpful? Yes 3
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Ocenlover578, I'm very sorry for your frustrating registration experience. Additionally, I regret that inconsiderate guests interrupted the comfort of your stay. I'm glad our team was able to move you to a more comfortable room, but I'm sorry for the inconvenience. Your feedback provides many areas that we can work on in order to improve our guest experience. We... More 

Top Contributor
51 reviews 51 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have to say that my overwhelming memory of this hotel is the excellent service. I am regularly greeted with "welcome back". The informal restaurant is right up my street and the food is great. Lamb shanks for dinner and Eggs Benny for breakfast keeps me more than satisfied .The rooms are modern, clean and comfortable. I'll keep going back.

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Redgreenblack, Thank you for taking the time to share your kind review. I’m glad you found our accommodations clean, food tasty and staff friendly. We look forward to being your hotel of choice when in the area. Best, Vivian Wagner General Manager More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

Hi everyone, a couple week ago my school from Calgary travelled to Edmonton for Alberta Skills Competition, and we decided to chose Marriott hotel based on their location near downtown. However, I have a several things to tell you before you make your own decision: 1) we lived in 2nd floor, and no washroom's door was in our room. As... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear jackjne, We appreciate you taking the time to share your experience. My heartfelt apologies you found our associates unhelpful. We strive to provide sincere hospitality and we clearly missed the mark. Additionally, I regret the power outage that occurred during your stay; but please be assured this is an extraordinary circumstance. Thank you for your honest feedback which we... More 

Burnaby, Canada
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Clean spacious room, large bathroom, very comfortable beds. We were upgraded to a river view room, first time in Edmonton. Walking distance to shopping, coffee, restaurants. Staff were friendly. I would stay here again!

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear DJazz275, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a return visit.... More 

Winnipeg, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

My stay was as I have come to expect from the Marriott: - reservation was accurate with no complications - staff were effective at checking me in - room was located as requested, kept clean, and had perfectly reasonable amenities - on-site restaurant was good with friendly service - location was good for business meetings

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear dakota293, We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was pleasant. I’m glad you enjoyed our great location and ample amenities. Thank you for staying with us and we look forward to seeing you again. Best, Vivian Wagner General Manager More 

Toronto, Canada
Contributor
18 reviews 18 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for business for 3 nights. Walking distance to City Centre Mall and many nice restaurants. Right beside the Shaw Conference Centre, so very handy! They upgraded me to a river view room which was beautiful! The room was very large and spacious. Comfortable beds, staff was very accomodating, no problem getting a late check out time. Will definitely... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear bjchmummy, We’re happy to hear from you and glad to know you enjoyed your stay at our Edmonton hotel. I’m pleased you found our location convenient to the Shaw Conference Centre and enjoyed the river view room. Our associates are the key to providing our guests with a satisfying stay and we are pleased to hear you found our... More 

Strathmore
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed May 22, 2015

First off this hotel is the best. It is situated right beside the Shaw Conference Center so any shows they have there, this is the perfect place to stay. I have previously stayed at other hotels near the Shaw Conference Center, that have treated younger people (early 20's) with complete disrespect and do not even come close to the Courtyard.... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear jwcb2015, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our great location and friendly service. On behalf of our entire team, I thank you for your kind remarks. Please visit... More 

Houston, Texas
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed May 22, 2015

Great location and great views. Unfortunately, the hotel and rooms look tired. Could definitely use a face lift! Also, even though I am a frequent frequent Marriott member, I was not offered an upgrade.

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear SkyWarrior2014, I'm sorry that our accommodations and decor left you underwhelmed. Additionally, I regret that we were not able to offer you a room upgrade. We do our very best to offer upgraded to our Marriott Rewards Members, but they are based upon availability. It was kind of you to note our great location and pretty views. Your feedback... More 

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