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Courtyard Edmonton Downtown

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1 Thornton Court, 99th Street & Jasper Avenue, Edmonton, Alberta T5J 2E7, Canada
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Courtyard Edmonton Downtown
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302 Reviews from our TripAdvisor Community

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Atlanta, Georgia
Level Contributor
664 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 233 helpful votes
3 of 5 stars Reviewed 1 week ago

Bonus: has a fridge. The bathroom is so small, you have to close the door to use the sink. The lighting is so bad in the bathroom (and no make-up mirror) and the room. The room was smallish. We spent our time running around time (too bad there is nothing to do in Edmonton so we ended up at the... More 

Helpful?
Thank Nina1940
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Nina1940, We appreciate your sincere feedback. I'm very sorry that our valet was not timely during your stay. We will take your comments regarding our lighting and decor under consideration as we update our guest offerings. Thank you for staying with us and we hope to see you again. Sincerely, Vivian Wagner General Manager More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

So myself and a group of friends went to the courtyard merriott, 1 thornton ct NW in Edmonton Alberta. It was a nice room but I have stayed in places where we have payed less, been treated better, had larger rooms. I myself have a broken leg and they have no wheel chairs to borrow or rent. We were going... More 

Helpful?
Thank Elizabeth S
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Elizabeth S, We value your feedback. I'm very sorry we disappointed you. We have been in contact with you regarding your stay. Thank you for staying with us and for your time in reviewing our hotel. Sincerely, Vivian Wagner General Manager More 

British Columbia, Canada
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice hotel. Our room was very, very big. It was also very clean. The thing with this hotel is you have to pay for parking so incorporate that cost into your nightly rate. Still reasonably priced. Coffee maker in the room, and free coffee in the lobby. (Don't get your hopes up about the coffee in the lobby as it... More 

Helpful?
Thank Mamesthename
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Mamesthename, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our location convenient and amenities ample. We appreciate your review and recommendation and look forward to your return. Sincerely, Vivian Wagner General Manager More 

gman305
Level Contributor
102 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed on this Courtyard on business. The staff were eager to please and always pleasant. My room was on the 11th floor facing the city. The room was extra large, clean, and comfortable. My only critique of the room was the bathroom ceiling could use a patch/paint update. The room was very quiet despite facing the city. The hotel bar/restaurant... More 

Helpful?
Thank Michael330055
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear gman305, We’re pleased to hear our clean hotel, friendly staff, and convenient location made for an enjoyable stay. Thank you for your attention to sharing your review and we look forward to seeing you again soon! Best, Vivian Wagner General Manager More 

Prince George, British Columbia, Canada
2 reviews
5 of 5 stars Reviewed January 4, 2016

We stayed here for New Years weekend. The hotel itself has a great location; it's just at the edge of downtown and set back a bit from the street, making it feel comfortable and not-too-busy while being a mere couple minutes from shops, restaurants, etc. We stayed in a king-size room that was small but modern and clean. They were... More 

Helpful?
Thank Karalee M
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Karalee M, Our associates understand and believe that our valued guests deserve an exceptional stay and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with Daniel; he works hard to ensure guests have a pleasant stay. I appreciate you taking the time to... More 

Edmonton, Canada
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed December 20, 2015

I stay here most time when visiting Edmonton. The hotel is centrally located and easy to travel to from the airport via ETS. The staff are always professional and friendly. Despite it not being new it is well maintained. As a Platinum member was upgraded to a room with a whirlpool over looking the river valley.

Helpful?
Thank MikeB587985
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear MikeB587985, Thanks so much for your review and recommendation. We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you on a return trip. Sincerely, Vivian Wagner... More 

Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 11, 2015

Clean,comfortable, friendly, convenient just to list a few of my thoughts on our recent visit. Glad that I booked this hotel after reviewing on-line for recommendations through TripAdvisor. The staff will go out of their way to make sure that you have a good stay.

Helpful?
Thank Stacey James Q
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Stacey James Q, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you upon your return to the area!... More 

Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 9, 2015 via mobile

Situated at the edge of downtown Edmonton, this hotel is in a great location for a riverside view, with easy access to whatever you need in the area. The only drawback is the lack of +15 or skyway access, so you have to venture into the elements to get anywhere. Nice amenities, decent bar and food, and comfortable rooms.

Helpful?
Thank Travis T
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Travis T, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated and we look forward to a return visit. Best, Vivian Wagner General Manager More 

winnipeg
Level Contributor
80 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed December 9, 2015

All encounters with staff were pleasant (valet and front-desk). Breakfast in the morning was ok, the restaurant had a nice look. Overall though, while this is supposed to be a better-quality hotel, my room reminded me of a good Super 8. The room/carpet were dated, the room was smallish and our sink didn't drain.

Helpful?
Thank jlamwpg
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear jlamwpg, I appreciate you noting our friendly service and ample breakfast even though our accommodations left you underwhelmed. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again. Sincerely, Vivian Wagner General Manager More 

Cold Lake
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 2, 2015 via mobile

Since we had plans downtown this hotel was ideal for this trip. Several of our favorite restaurants are within walking distance as was the venue we were going to. As usual we requested extra pillows/towels when booking and they were in the room waiting for us. This Marriott continues to meet our needs as the service is consistently good. The... More 

Helpful?
Thank O560SE
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear O560SE, Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look forward... More 

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