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Courtyard Edmonton Downtown

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1 Thornton Court, 99th Street & Jasper Avenue, Edmonton, Alberta T5J 2E7, Canada
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Courtyard Edmonton Downtown
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Courtyard Edmonton Downtown
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275 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ottawa, Canada
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

Closest hotel to the Shaw Conference Centre, with very nice river views and a friendly enough staff, this hotel seems a tiny bit run down. The air conditioning crashed before I arrived for a 6 night stay, but kicked in at midnight on the first night. My room was booked for three people but was too tight to fit in... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear AstronomerBill, Thank you for taking the time to share your review. Your honest feedback on areas which we can improve is welcomed and fosters change for future stays. I will be sure to share your kind comments with our team regarding their friendly service as they work hard to make our guests feel at home. We hope to see... More 

Thompson, Canada
Level Contributor
1 review
3 of 5 stars Reviewed 1 week ago

This hotel sits right downtown, next to the Shaw Conference Center, and that is one of it's selling points. Room rates are not too unreasonable, until the $30 extra per night for valet parking is taken into account. Valet parking is the only option, besides parking in an outside lot next to the hotel, and that costs $24 per night.... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Ron C, We appreciate you taking the time to share your experience. My heartfelt apologies you found our associates incapable. We strive to provide sincere hospitality and we clearly missed the mark. Additionally, I regret our lapse in service with your room location assignments and valet. Thank you for your honest feedback which we will use to foster improvement;... More 

West Jordan, Utah
Level Contributor
87 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel has a beautiful view off the back veranda, and the location is close to the downtown Edmonton action. I had reserved a river view room, but because I checked in right at 3pm, I had to choose between a smaller river view or non-river view room. I chose the river view. The room was so small I had... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear JGreg61, We are so appreciative of your sincere review. It is rewarding to know that you enjoyed our great location and friendly service. Along with providing us with an area of opportunity, your remarks serve as encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please... More 

Alberta
Level Contributor
172 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for a conference - excellent location downtown right beside the conference center. Check in was somewhat slow as there were quite a few people trying to check in at the same time and only 1-2 people at the desk. Parking is confusing, it was easier to just park at the impark and pay the meter directly. We were... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear fly0nthewall, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Best,... More 

Chilliwack, Canada
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Stopped by after an amazing evening on the river to have a drink over looking the river. The host of the patio was so rude to his staff, who were trying to accomodate us,and to us by loudly and boorishly pointing out: "that we are too busy THEY will have to wait"! Needless to say we promptly left and are... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear NDTour, My heartfelt apologies you found our associate unfriendly. We strive to provide sincere service and we clearly missed the mark. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you again. Best, Vivian Wagner General Manager More 

Kapolei
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Check in was smooth but no bellmen around to help take up our luggage, but I guess that's okay. Room is nice with my request of upper floor and extras. Went to check in desk and asked for a location to purchase bottled water. We were directed to a 7-11 which is only 6 blocks down the road. I came... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Ty C, We appreciate you taking the time to share your experience. My heartfelt apologies you found our associates unhelpful when directing you to a local drug store. We strive to provide sincere hospitality and we clearly missed the mark. Additionally, I regret you disappointment in our fitness center. Thank you for your honest feedback which we will use... More 

Vancouver, Washington
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed June 21, 2015

i booked with points, so i can't comment on the price. the room i had was on the 10th floor and it was a room that is wheelchair friendly. i won't know about the walk in shower w/o the detachable shower head (that's not friendly for someone who needs assistance showering, like my mom does if she was with me).... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear WIsu, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. It is reflections like yours that give us the valuable information we need to serve our guests better. We look forward to your return! Best, Vivian Wagner General Manager More 

Calgary, Canada
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed June 13, 2015

Stayed here for the FIFA Canada game on June 11. Very convenient to everything in downtown Edmonton including the LRT to Commonwealth Stadium. Room was large, clean, recently refurbished. Front desk was very pleasant and accommodating, Parking was quick and easy - right in front of the hotel. Not the most attractive building from the outside but is great inside.... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Michael B, Your feedback is welcomed and appreciated. Reflections like yours allow us to monitor and improve our guest experience. I’m glad to hear you enjoyed our friendly service and comfortable accommodations while in-town for the FIFA game. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Vivian Wagner General... More 

Calgary, Canada
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed June 3, 2015 via mobile

My 2 day stay was to be billed to third party and it was confirmed until I checked in then Manager Kevin told me that I was not on email list so they took my credit card This man refused to listen to anything even when the person who booked rooms was in person to explain but Kevin still refused... More 

Was this review helpful? Yes 3
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Ocenlover578, I'm very sorry for your frustrating registration experience. Additionally, I regret that inconsiderate guests interrupted the comfort of your stay. I'm glad our team was able to move you to a more comfortable room, but I'm sorry for the inconvenience. Your feedback provides many areas that we can work on in order to improve our guest experience. We... More 

Level Contributor
64 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 2, 2015

I have to say that my overwhelming memory of this hotel is the excellent service. I am regularly greeted with "welcome back". The informal restaurant is right up my street and the food is great. Lamb shanks for dinner and Eggs Benny for breakfast keeps me more than satisfied .The rooms are modern, clean and comfortable. I'll keep going back.

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Redgreenblack, Thank you for taking the time to share your kind review. I’m glad you found our accommodations clean, food tasty and staff friendly. We look forward to being your hotel of choice when in the area. Best, Vivian Wagner General Manager More 

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