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Courtyard Edmonton Downtown

3.0 of 5 1 Thornton Court, 99th Street & Jasper Avenue, Edmonton, Alberta T5J 2E7, Canada
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Courtyard Edmonton Downtown
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Courtyard Edmonton Downtown
Courtyard Edmonton Downtown
Courtyard Edmonton Downtown
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237 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hamilton, Canada
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

The only problem was housekeeping. Informed front desk was staying one more night. House keeping barged straight into my room 4 times. I'm hard of hearing so didn't hear knocking, if they did. First time, OK, it happens. But no excuse for the further invasion of my privacy. Poor reaction to my complaint at front desk.

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Rick H, Thank you for acknowledging our pleasant accommodations even though your stay was interrupted by our express check-out service. Our staff strives to provide sincere hospitality and we clearly had a breakdown in communication regarding the extension of your stay. Please accept my apology; I’m sorry we interrupted you. Sincere feedback like yours encourages improvement for future stays;... More 

Gordon,Berwickshire United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff in this hotel were first class and so helpful for the 10days we were there during such a difficult time. The following staff were especially good, Vijay, Annie, Tabish, Santosh and Hoshang, but the housekeepers were also very friendly as were all the staff we dealt with.

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Anne B, Your comfort is our top priority, so it’s wonderful to know we could provide some comfort during a difficult time. Thank you for taking the time to share your experience. I will certainly pass along your kind comments to our entire team. We appreciate your review and recommendation and hope to see you again. Best, Vivian Wagner... More 

Oakville, Canada
Top Contributor
54 reviews 54 reviews
9 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is in a great location, walking distance to everywhere. The rooms are smallish in size but comfortable and clean. There was an African Canadian front staff that was really helpful and friendly. We did not like the room we were given as it was right in front of the elevators, too noisy. We changed to another room that... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear doctormd, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again... More 

Fort McMurray, Canada
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We wanted to check into the hotel. I had booked adjoining rooms 4 months in advance because it was Groove Street Convention weekend. Due to a miscommunication we could not have adjoining rooms but because a king room and a 2-queen room cannot be adjoined... This miscommunication is the fault of the 1-800 number not the hotel. If you ask... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Tonkagurl, Thank you for taking the time to share your kind review. I'm so sorry for the initial confusion regarding the adjoining rooms. I’m glad you found our accommodations pleasant and staff friendly. We look forward to being your hotel of choice when in the Edmonton area. Best, Vivian Wagner General Manager More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 10, 2014

I traveled to the Courtyard on business from the states. The staff was unbelievably friendly and helpful. On several occasions over my five day stay, staff members proactively offered to be of service. A woman at the front desk observed that I had several boxes to carry to the conference center a block away, necessitating multiple trips. She asked the... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear bbargerstock, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Vivian Wagner General Manager More 

Calgary, Alberta, Canada
2 reviews
5 of 5 stars Reviewed November 3, 2014

I have been a frequent visitor over the past five years to the Courtyard Marriott. The rooms are very clean - including the bathrooms - and restaurant ( maybe just a little pricey) but acceptable. I have stayed there outside of my business assignments so this does speak to my frugality over cheaper options. But, I have come to appreciate... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Folk R, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our clean room and friendly service. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area.... More 

Calgary Alberta
Top Contributor
71 reviews 71 reviews
20 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed October 26, 2014

This hotel is situated in a great area downtown. It's close to theatre, very good restaurants, bars and the river valley park for lovely strolls. I understand this is mainly a business hotel, but we stayed here on a weekend for a family gathering. Great staff at the front desk and in the bistro/lounge. The room was very spacious and... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear hockeymom89, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Paul Feddema General Manager More 

San Diego, California
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 13, 2014

The Courtyard Marriott in downtown Edmonton is in the perfect location: it is at the base of the street on which the concert hall, the theater, the museum, and the library are located -- all within three blocks. It is next to the Shaw Conference Center. And it sits right above the river. The rooms are large, well furnished, and... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear luv2travel19941953, Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look forward... More 

Red Deer, Canada
Top Contributor
53 reviews 53 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 3, 2014

we arrived at the hotel because the hotel we were to stay was over booked so they got us a room here. when we arrive the front desk staff were very polite which we experience all the way through, including vallee. are room was a different story one bed had hair on the pillows and one had a big yellow... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear arthur63-ardie, Your feedback is welcomed and appreciated. Reflections like yours, which highlight strengths and opportunities, allow us to monitor and improve our guest experience. I’m glad to hear you enjoyed our friendly front desk associates and comfortable accommodations. I'm sorry we disappointed you with the initial cleanliness of the room and service you received in our restaurant; please forgive... More 

Saskatoon, Saskatchewan
Top Contributor
68 reviews 68 reviews
40 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 3, 2014

I stayed at this hotel as an unexpected overnight stay. The hotel is ideally located in downtown Edmonton. The only drawback is the parking - what is available is primarily surface parking and over priced. In my room I found a long, black hair on the bed (I have short, brown hair), and the lotion in the bathroom had been... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear JPP566, Your feedback is welcomed and appreciated. Reflections like yours, which highlight strengths and opportunities, allow us to monitor and improve our guest experience. I’m glad to hear you enjoyed our good location. I'm sorry that the cleanliness of your room did not meet our high standards; please forgive us. Thank you for your time in reviewing your experience,... More 

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Additional Information about Courtyard Edmonton Downtown

Address: 1 Thornton Court, 99th Street & Jasper Avenue, Edmonton, Alberta T5J 2E7, Canada
Location: Canada > Alberta > Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Edmonton Downtown 3*
Number of rooms: 200
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Also Known As:
Courtyard Edmonton Downtown Hotel Edmonton
Edmonton Courtyard
Courtyard Edmonton Downtown Alberta
Hotel Style:
#17 Romantic Hotel in Edmonton
#19 Business Hotel in Edmonton

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