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All 90 Edmonton hotels

Courtyard Edmonton Downtown

3.0 of 5 Hotel   |   1 Thornton Court, 99th Street & Jasper Avenue, Edmonton, Alberta T5J 2E7, Canada
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74%
Ranked #23 of 90 hotels in Edmonton
A recent review
5 of 5 stars reviewed 1 week ago
kandy f
  • Reviews (226)
  • Photos (40)
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226 people have reviewed this hotel

Traveler rating
    72
    91
    33
    20
    10
See reviews for
26
38
17
100
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Cold Lake, Canada
1 review
1 of 5 stars Reviewed 5 days ago NEW

I had a horrible experience at the courtyard Marriott. The staff there is horendous including the manager. I booked a room for friday by accident (I meant to book saturday) so when I showed up on saturday they informed me of the mistake. I asked if I could stay there that night, as that is what I had originally planned... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear shannon n, Thank you for taking the time to write this review. I would like to learn more about your experience and refund any no-show fee that may have been charged. Please contact me at your convenience so I can make things right. We value you as our guest and hope to restore your faith in our brand. Sincerely,... More

1 review
5 of 5 stars Reviewed 1 week ago

Great hotel,Great staff, Great food,Great Location!! So hard to find a great hotel with great customer service!! Everybody in the staff makes you feel so welcomed and at home! Cant wait till I'm back in Edmonton again so i can stay there!!

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear kandy f, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, Paul... More

Drumheller
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel many times when in Edmonton for business. It is easy to access and close to downtown events. I like having the consistency of the Marriott line as well as the friendly, competent staff at the front desk. Check in is always a breeze, I have never had a problem, even when arriving quite late.... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Smarkay, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We appreciate being a part of your trips to... More

Toronto, Canada
2 reviews
1 of 5 stars Reviewed 2 weeks ago

I experienced numerous billing issues that were not resolved and largely ignored, which resulted in number of issues with my credit card company. I've stayed at a lot of Marriott's before, and the rooms were dated and uncomfortable.

Was this review helpful? Yes
ConcordHospitality, Manager at Courtyard Edmonton Downtown, responded to this review

Dear Jonathan E, Our associates understand that our guests deserve a pleasant stay and we clearly missed the mark. I’m so sorry for your recent experience with us; I would like to learn more. I am at your service to assist anyway I can. Please contact me if you would like to discuss further. Sincerely, Rene Trinidad Manager 780.423.9999 More

Halifax, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for two nights in July. I found the hotel to be updated with very comfortable and clean rooms and excellent staff. The staff were more than willing to provide directions to various things we wanted to see and even recommended a few other things for us to take in. I had the breakfast buffet and... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

eastcoastcatlover, Thank you very much for your review; it’s great to know you enjoyed the hotel and we can’t wait to see you again! Sincerely, Salil Kulkarni, General Manager More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here after having a bad experience with another Edmonton hotel. We phoned at 1930 and asked if they had vacancy. They did so we drove straight there and we're checked in quickly. I asked for a river view and she stated they were out of those rooms but would give us a very nice room. We got up... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Adrian R, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your... More

New York
Top Contributor
240 reviews 240 reviews
78 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is an updated hotel on the river in downtown. The overall property is well maintained and has the standard Courtyard design and amenities. Views can be quite nice facing the river. The only challenge is parking and the need for a car to do very much in the area

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear FrequentTripster, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; we work hard to provide a pleasant experience. Your kind comments are appreciated and we look forward to a return visit. Best, Salil Kulkarni General Manager More

Grand Rapids, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Courtyard in mid-June for a conference. It was super close to the convention center where our conference was held (within easy walking distance). The staff was very friendly and rooms were clean. The best thing about the staff though was what they did AFTER my trip. I had left a sweater and shirt on the bed... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Tara H, It’s wonderful to know your stay was pleasant. We love hearing you were pleased with our hotel amenities and service; I’m delighted your personal items were returned. I appreciate your honest feedback regarding room-service; your review helps us to monitor and improve our guest experience. Thank you for your time in reviewing your stay, and I will... More

Guelph, Canada
Senior Contributor
46 reviews 46 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 23, 2014

Stayed there for a conference at the Shaw Centre next door (perfect location), and the hotel was great. The rooms were spacious, comfy and had good amenities. The hotel staff were helpful, too - loaning us umbrellas and helping us ship something at the end of our stay. The restaurant, however, needs some work. The food was good but the... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Our associates understand and believe that our valued guests deserve an exceptional stay and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments regarding our helpful staff and comfortable rooms with our team; they work hard to ensure guests have a pleasant stay. I appreciate... More

Oakville, Canada
Top Contributor
51 reviews 51 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed July 13, 2014

Decided to have brunch at the courtyard to enjoy the view. The first obstacle to present itself was that brunch ends at 11 and the patio doesn't open until 11. Once we decided to stay for brunch inside we found the menu was very limited and the buffet was no better than a roadside Motel. If you stay at this... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

I’m disappointed to hear you found our restaurant lackluster and that you did not have the opportunity to enjoy the view from our patio which is now open at 7AM daily. I appreciate your feedback regarding the menu and buffet; this allows us to continually monitor and improve our guest’s experience. We have just recently begun to rotate some menu... More

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Additional Information about Courtyard Edmonton Downtown

Address: 1 Thornton Court, 99th Street & Jasper Avenue, Edmonton, Alberta T5J 2E7, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Edmonton Downtown 3*
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Also Known As:
Courtyard Edmonton Downtown Hotel Edmonton
Edmonton Courtyard
Courtyard Edmonton Downtown Alberta

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style
#14 Romantic Hotel in Edmonton #20 Business Hotel in Edmonton
Hotel Class
Number of rooms
200

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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