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All 91 Edmonton hotels

Courtyard Edmonton Downtown

3.0 of 5 Hotel   |   1 Thornton Court, 99th Street & Jasper Avenue, Edmonton, Alberta T5J 2E7, Canada
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74%
Ranked #25 of 91 Hotels in Edmonton
A recent review
3 of 5 stars reviewed 1 week ago
arthur63-ardie Red Deer, Canada
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229 reviews from our community

Traveler rating
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    92
    35
    20
    10
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27
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100
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Red Deer, Canada
Top Contributor
51 reviews 51 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

we arrived at the hotel because the hotel we were to stay was over booked so they got us a room here. when we arrive the front desk staff were very polite which we experience all the way through, including vallee. are room was a different story one bed had hair on the pillows and one had a big yellow... More

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ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear arthur63-ardie, Your feedback is welcomed and appreciated. Reflections like yours, which highlight strengths and opportunities, allow us to monitor and improve our guest experience. I’m glad to hear you enjoyed our friendly front desk associates and comfortable accommodations. I'm sorry we disappointed you with the initial cleanliness of the room and service you received in our restaurant; please forgive... More

Saskatoon, Saskatchewan
Top Contributor
65 reviews 65 reviews
37 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel as an unexpected overnight stay. The hotel is ideally located in downtown Edmonton. The only drawback is the parking - what is available is primarily surface parking and over priced. In my room I found a long, black hair on the bed (I have short, brown hair), and the lotion in the bathroom had been... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear JPP566, Your feedback is welcomed and appreciated. Reflections like yours, which highlight strengths and opportunities, allow us to monitor and improve our guest experience. I’m glad to hear you enjoyed our good location. I'm sorry that the cleanliness of your room did not meet our high standards; please forgive us. Thank you for your time in reviewing your experience,... More

Vancouver, Canada
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

increasingly i am finding hotels do not vacuum the suites between guests. i find this repulsive to be honest. Long hairs, stray beads, crushed cookies, corks, you name it and this was so for this hotel as well. the room was a bit chilly for august so went to put the blanket on the bed that was in the plastic... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear krayon59, Thank you for acknowledging our good location and friendly front desk associates even though you did not care for our accommodations over all. I’m sorry the cleanliness of your room was not up to our high standards, please forgive us. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your... More

Cold Lake, Canada
1 review
1 of 5 stars Reviewed 2 weeks ago

I had a horrible experience at the courtyard Marriott. The staff there is horendous including the manager. I booked a room for friday by accident (I meant to book saturday) so when I showed up on saturday they informed me of the mistake. I asked if I could stay there that night, as that is what I had originally planned... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear shannon n, Thank you for taking the time to write this review. I would like to learn more about your experience and refund any no-show fee that may have been charged. Please contact me at your convenience so I can make things right. We value you as our guest and hope to restore your faith in our brand. Sincerely,... More

2 reviews
5 of 5 stars Reviewed 3 weeks ago

Great hotel,Great staff, Great food,Great Location!! So hard to find a great hotel with great customer service!! Everybody in the staff makes you feel so welcomed and at home! Cant wait till I'm back in Edmonton again so i can stay there!!

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear kandy f, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, Paul... More

Drumheller
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel many times when in Edmonton for business. It is easy to access and close to downtown events. I like having the consistency of the Marriott line as well as the friendly, competent staff at the front desk. Check in is always a breeze, I have never had a problem, even when arriving quite late.... More

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ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Smarkay, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We appreciate being a part of your trips to... More

Toronto, Canada
2 reviews
1 of 5 stars Reviewed 4 weeks ago

I experienced numerous billing issues that were not resolved and largely ignored, which resulted in number of issues with my credit card company. I've stayed at a lot of Marriott's before, and the rooms were dated and uncomfortable.

Was this review helpful? Yes
ConcordHospitality, Manager at Courtyard Edmonton Downtown, responded to this review

Dear Jonathan E, Our associates understand that our guests deserve a pleasant stay and we clearly missed the mark. I’m so sorry for your recent experience with us; I would like to learn more. I am at your service to assist anyway I can. Please contact me if you would like to discuss further. Sincerely, Rene Trinidad Manager 780.423.9999 More

Halifax, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 11, 2014

I stayed at this hotel for two nights in July. I found the hotel to be updated with very comfortable and clean rooms and excellent staff. The staff were more than willing to provide directions to various things we wanted to see and even recommended a few other things for us to take in. I had the breakfast buffet and... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

eastcoastcatlover, Thank you very much for your review; it’s great to know you enjoyed the hotel and we can’t wait to see you again! Sincerely, Salil Kulkarni, General Manager More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 3, 2014 via mobile

We stayed here after having a bad experience with another Edmonton hotel. We phoned at 1930 and asked if they had vacancy. They did so we drove straight there and we're checked in quickly. I asked for a river view and she stated they were out of those rooms but would give us a very nice room. We got up... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Adrian R, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your... More

New York
Top Contributor
241 reviews 241 reviews
78 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed August 2, 2014

This is an updated hotel on the river in downtown. The overall property is well maintained and has the standard Courtyard design and amenities. Views can be quite nice facing the river. The only challenge is parking and the need for a car to do very much in the area

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear FrequentTripster, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; we work hard to provide a pleasant experience. Your kind comments are appreciated and we look forward to a return visit. Best, Salil Kulkarni General Manager More

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Additional Information about Courtyard Edmonton Downtown

Address: 1 Thornton Court, 99th Street & Jasper Avenue, Edmonton, Alberta T5J 2E7, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Edmonton Downtown 3*
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Also Known As:
Courtyard Edmonton Downtown Hotel Edmonton
Edmonton Courtyard
Courtyard Edmonton Downtown Alberta

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