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All 90 Edmonton hotels

Courtyard Edmonton Downtown

3.0 of 5 Hotel   |   1 Thornton Court, 99th Street & Jasper Avenue, Edmonton, Alberta T5J 2E7, Canada
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Ranked #23 of 90 Hotels in Edmonton
A recent review
4 of 5 stars reviewed 3 days ago
Tonkagurl Fort McMurray, Canada
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234 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort McMurray, Canada
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We wanted to check into the hotel. I had booked adjoining rooms 4 months in advance because it was Groove Street Convention weekend. Due to a miscommunication we could not have adjoining rooms but because a king room and a 2-queen room cannot be adjoined... This miscommunication is the fault of the 1-800 number not the hotel. If you ask... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Tonkagurl, Thank you for taking the time to share your kind review. I'm so sorry for the initial confusion regarding the adjoining rooms. I’m glad you found our accommodations pleasant and staff friendly. We look forward to being your hotel of choice when in the Edmonton area. Best, Vivian Wagner General Manager More

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I traveled to the Courtyard on business from the states. The staff was unbelievably friendly and helpful. On several occasions over my five day stay, staff members proactively offered to be of service. A woman at the front desk observed that I had several boxes to carry to the conference center a block away, necessitating multiple trips. She asked the... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear bbargerstock, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Vivian Wagner General Manager More

Calgary, Alberta, Canada
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I have been a frequent visitor over the past five years to the Courtyard Marriott. The rooms are very clean - including the bathrooms - and restaurant ( maybe just a little pricey) but acceptable. I have stayed there outside of my business assignments so this does speak to my frugality over cheaper options. But, I have come to appreciate... More

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ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear Folk R, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our clean room and friendly service. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area.... More

Calgary Alberta
Top Contributor
71 reviews 71 reviews
20 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is situated in a great area downtown. It's close to theatre, very good restaurants, bars and the river valley park for lovely strolls. I understand this is mainly a business hotel, but we stayed here on a weekend for a family gathering. Great staff at the front desk and in the bistro/lounge. The room was very spacious and... More

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ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear hockeymom89, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Paul Feddema General Manager More

San Diego, California
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 13, 2014

The Courtyard Marriott in downtown Edmonton is in the perfect location: it is at the base of the street on which the concert hall, the theater, the museum, and the library are located -- all within three blocks. It is next to the Shaw Conference Center. And it sits right above the river. The rooms are large, well furnished, and... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear luv2travel19941953, Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look forward... More

Red Deer, Canada
Top Contributor
53 reviews 53 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 3, 2014

we arrived at the hotel because the hotel we were to stay was over booked so they got us a room here. when we arrive the front desk staff were very polite which we experience all the way through, including vallee. are room was a different story one bed had hair on the pillows and one had a big yellow... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear arthur63-ardie, Your feedback is welcomed and appreciated. Reflections like yours, which highlight strengths and opportunities, allow us to monitor and improve our guest experience. I’m glad to hear you enjoyed our friendly front desk associates and comfortable accommodations. I'm sorry we disappointed you with the initial cleanliness of the room and service you received in our restaurant; please forgive... More

Saskatoon, Saskatchewan
Top Contributor
68 reviews 68 reviews
40 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 3, 2014

I stayed at this hotel as an unexpected overnight stay. The hotel is ideally located in downtown Edmonton. The only drawback is the parking - what is available is primarily surface parking and over priced. In my room I found a long, black hair on the bed (I have short, brown hair), and the lotion in the bathroom had been... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear JPP566, Your feedback is welcomed and appreciated. Reflections like yours, which highlight strengths and opportunities, allow us to monitor and improve our guest experience. I’m glad to hear you enjoyed our good location. I'm sorry that the cleanliness of your room did not meet our high standards; please forgive us. Thank you for your time in reviewing your experience,... More

Vancouver, Canada
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 2, 2014

increasingly i am finding hotels do not vacuum the suites between guests. i find this repulsive to be honest. Long hairs, stray beads, crushed cookies, corks, you name it and this was so for this hotel as well. the room was a bit chilly for august so went to put the blanket on the bed that was in the plastic... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear krayon59, Thank you for acknowledging our good location and friendly front desk associates even though you did not care for our accommodations over all. I’m sorry the cleanliness of your room was not up to our high standards, please forgive us. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your... More

Cold Lake, Canada
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 27, 2014

I had a horrible experience at the courtyard Marriott. The staff there is horendous including the manager. I booked a room for friday by accident (I meant to book saturday) so when I showed up on saturday they informed me of the mistake. I asked if I could stay there that night, as that is what I had originally planned... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear shannon n, Thank you for taking the time to write this review. I would like to learn more about your experience and refund any no-show fee that may have been charged. Please contact me at your convenience so I can make things right. We value you as our guest and hope to restore your faith in our brand. Sincerely,... More

2 reviews
5 of 5 stars Reviewed August 21, 2014

Great hotel,Great staff, Great food,Great Location!! So hard to find a great hotel with great customer service!! Everybody in the staff makes you feel so welcomed and at home! Cant wait till I'm back in Edmonton again so i can stay there!!

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Edmonton Downtown, responded to this review

Dear kandy f, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, Paul... More

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Additional Information about Courtyard Edmonton Downtown

Address: 1 Thornton Court, 99th Street & Jasper Avenue, Edmonton, Alberta T5J 2E7, Canada
Location: Canada > Alberta > Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Edmonton Downtown 3*
Number of rooms: 200
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Also Known As:
Courtyard Edmonton Downtown Hotel Edmonton
Edmonton Courtyard
Courtyard Edmonton Downtown Alberta

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