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West Edmonton Mall Inn

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17504 90 Ave, Edmonton, Alberta T5T 6L6, Canada
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1 room 1 guest
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West Edmonton Mall Inn
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151 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Vancouver, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

We were coming to Edmonton with a group of friends just to shop and visit. We got the "Shop Like It's Hot" package which included 4 complimentary passes to the Waterpark or Galaxyland, 4 tickets for a Continental Breakfast at Fantasyland Hotel, $50 WEM Card, and a WEM Coupon Book. This hotel is right across the parking lot from West... More 

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Santo Domingo, Dominican Republic
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

If you want to have some very unique experiences, by all means try this hotel. You will be greeted by cigarette butts at the entrance (it's a reflection of both the clientele and hotel management), over-worked and uncaring front desk staff, pizza flyers stuck at your hotel room door, and sticky carpets (both inside your room and where they serve... More 

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ST ANDREWS
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The room deal we got was great! For our first night our rate was $144.00 plus 4 passes to the waterpark or galaxy land attractions in the mall. The second night was $159.00 plus 4 passes to the waterpark or galaxy land attractions. I'm not exactly sure why we paid more the next night but the girl at front desk... More 

Was this review helpful? Yes 2
Vancouver, Canada
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 1 week ago

Arrived to a very wary front desk person, complaining about how long and rough his job is. Common areas lobby, elevator, ending machines all very very dirty. Rooms were not much better. Bed coverings all very worn holes in sheets, blankets and covering. Window covered in finger print and food smudge. Asked every morning at front desk to have window... More 

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Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi hendo1, Thank you for passing along your feedback. We will follow up with the team with the details you provided. Can you please contact faren.critch@flhwem.com and let her know in more details the issues you had, she will then pass them on to the team and we can start working on resolutions immediately. More 

Alberta, Canada
Level Contributor
9 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Stayed 2 nights with my family, room was basic, clean, but beds were a bit hard. Breakfast wasn't great & the coffee was pretty awful. Really wish the room had a microwave though, with a baby it was difficult running down to the lobby from the 3rd floor every time we needed to warm a bottle. Elevator was sooo sloooow... More 

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Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi JamieCraig2, Thank you for your review, we appreciate your feedback and will be sure to pass on your concerns with all of our team so we can find ways to make everyone’s stay at West Edmonton Mall Inn more enjoyable. Did you mention the toilet issue to our Front Desk team so they could have our maintenance team check... More 

British Columbia
Level Contributor
239 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you're heading to WEM, at about half the price of the hotel in the mall you can stay here and actually be closer to many mall attractions and shops. We tried to check in early but our room wasn't ready so we walked across the street to the mall. A little later my daughter received a call from the... More 

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Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi Ydnar, We are so pleased to hear that you had a positive experience at West Edmonton Mall Inn. Our location is very convenient for anyone who wants to do a little shopping or take in the attractions that the mall has to offer. We will make sure to pass on your positive words to the Front Desk team. We... More 

Zielona Gora, Poland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The breakfast was very basic but the rooms were big, clean, nice bathrooms and super comfortable beds. We were visiting family in Edmonton so the location didn't matter that much but it was nice to be able to go to the Mall for some nicer breakfast. The Mall itself didn't impress me to much(it's easy to get lost in it,... More 

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Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi Agata_Coupland, Thank you for your reivew of West Edmonton Mall Inn. We were pleased to hear that you found the rooms to meet your standards. We hope to see you again soon. More 

Swan River, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My mom and daughter stayed with me at this hotel. Being across the street from the West Edmonton Mall was about the ONLY good thing about this hotel. Don't be fooled by the nice looking pictures online. The carpets throughout the building looked like they haven't been vacuumed in weeks, the garbage that was littered outside the hotel was gross.... More 

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Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi Raynacb, Thank you for taking the time to let us know about your most recent stay with West Edmonton Mall Inn. If you have a free moment could you please send Faren Critch an e-mail at faren.critch@flhwem.com and she will get in touch with you to get more information about the issues you had with your stay so we... More 

Melbourne, Australia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Room was comfortable, and spacious. Directly across road from west edmonton mall, so very convenient. Also where bus terminal is, so easy access to downtown and other areas. No laundry service, and no laundromat close by. Wifi for mall and hotel are the same, and speed is good. Breakfast was not good, but I preferred to have breakfast at Tim... More 

Was this review helpful? Yes 1
Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi Loretta C, Thank you for your review of West Edmonton Mall Inn. We were happy to hear that you found your room comfortable and spacious. With our Inn being located directly across the street from West Edmonton Mall it is definitely very convenient. We are happy to hear that you were able to take advantage of our complimentary Wi-Fi.... More 

Calgary, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 22, 2015

Nice, spacious, clean rooms, directly across from West Edmonton Mall, and they gave us free tickets to Galaxyland (because the rooms we wanted at Fantasyland were full, booked over the phone) and the Waterpark (waterpark is amazing!). We have no kids, so we didn't really enjoy Galaxyland. Screaming minions everywhere. Continental breakfast consisted of 2 loaves of bread with a... More 

Was this review helpful? Yes
Fantasyland H, General Manager at West Edmonton Mall Inn, responded to this review

Hi Ineedanadult, Thanks for your review of West Edmonton Mall Inn. We are happy to hear that you enjoyed your stay and that the rooms met your expectations. We are sorry to hear that you were disappointed in the breakfast and will make sure to talk to the manager on duty in the mornings and ensure that everything is stocked... More 

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