Why must luxury equate to sombre, dark rooms? Rooms are about average size, but oddly enough, the nice wide desk in the room has the internet and AC plugs at one extreme end, and just one tiny lamp at the other end--who designs these things? Very comfortable beds, and while the bathroom fixtures are novel and unique they are of... More

Check-in: Waited in line for 30 minutes as only one agent was at the desk and they were having problems with their system. Asked the agent to recommend a sushi restaurant and he said he wouldn't because he was "too spoiled" as his friend is a sushi chef and he doesn't eat anywhere else.... ummm, that still doesn't help us....... More

Our room was unbearably hot even with the air conditioning cranked. We spent some time in our room before going to an event and couldn't help but feel extremely claustraphobic in it!! The pool is not really much either, nice to cool off in after sweating your @$$ off in the room all night. Still waiting for them to take... More

we stayed at the Sandman as part of a package deal with an airline. Typically I stay at more high end hotels, though my experience at the Sandman as good for what I paid for. The room was small, which was a bit challenging for four girls to get ready for a concert in. Overall the room seemed clean, and... More

the front desk clerk or 'manager on duty' upon our initial arrival was very rude and totally ignored us after stating none of the type of room requested was available yet (this being 3pm) and told we would have to wait 45 minutes, then turned his back to me not even attempting to at least start the paperwork stating that... More

My wife, 6 month old daughter and I stayed for 5 nights for a hockey tourney. I had a junior suit which was the same as the standard except we had a fridge and microwave, same size! Over all the rooms were hot because of the pool, which we face out too. The air conditoning on high, was very low... More

Arrived from driving thru snowstorm , found beds very hard, carpet poor and room was hot. Finally got a bit of air going, but it quit during the night. No sleep from tossing on hard outdated mattresses, in morning no power to half of the outlets including T.V. called front desk, told to push a button in bathroom , nothing... More

We stayed at the Sandman for only one night & were thoroughly unimpressed with the whole experience, from the moment we arrived untill the minute we left. The front desk manager was not only unwelcoming but also rude!! Then when we got to our rooms we discovered old food in the carpet & a huge stain. The smell in the... More

good location for edmonton mall, rooms are nice, comfortable beds, ideal base for shopping and restaurants, hotel has denny's and chop restaurants both connected to hotel, overall a nice comfortable property. More