It was a year since my last stay and this hotel managed to disappoint me even further. Management has contibuted lip service in this forum but the quality of this Sandman has deteriorated instead of improved. The rooms are poorly lit and downright filthy. The TV's are archaic. The common areas are 'third world' dirty. I stay with the Sandman... more

As per last reviewer, the free secured wireless Internet connection was piped to the customers at a much lower bandwidth (I think it was only a weird 61 mbps shared) and would drop constantly than an open unsecured connection (100mpbs). I took risks on the unsecured simply for the speed and convenience of looking up local deals and updating sites... more

The hotel entrance is nice and the attached restaurant, Chop is excellent. That is where this ends. The rooms are filthy, stuffy and unkept. The internet doesn't work and the staff are uninterested in guests complaints as I'm sure they receive so many. I travel alot for business and would have to say this is one of the worst dollar... more

When we got to our rooms they were very cold the one room the kids were laughting because they could see there breath.So I took cushions off of the chester feild and blocked off the air conditioner openings where the cold air was comming from and told the mannager.We called the desk for more blankets whitch never did come.My grande... more

Great rooms, newly renovated rooms with granite counters and all new amenities. Talked to the hotel staff they informed us that all the rooms will be renovated soon. Staff were great and got us all the information needed for around town and the Mall. Sold us tickets to the Eddie bus that took up all around town and saw some... more

This is an awful hotel. The room was gross! 1. I was super dirty. We have a 2 year old who was playing cars on the floor and it looks as if they have never vacuumed behind anything...maybe they don't realize the chairs are moveable!!!! 2. We didn't get our requested crib, which sometimes happens, but our room was so... more

We stayed there while on a medical trip for my daughter. The rooms were dirty, old and were in some need of some updates and TLC! The staff were not helpful. We had asked for some more towels because of a 4 month old and never did get them. However, the Denny's next door was AMAZING! Our waitress was awesome.... more

What I liked: The lobby is nice, the employees are friendly and professional, the pool is outstanding. The bar to hang things in the closet broke as I took my coat off of it-I reported it and it was repaired quickly. What I didn't like: The room wasn't as clean as I would've liked. There was something that looked like... more

Possibly the worst hotel experience we've ever had. First of all, we made the MISTAKE of booking online. Apparently, booking online with this hotel means that no matter how TERRIBLE the service is or how DISGUSTING the rooms are, the rate can not be changed. Secondly, our room was not ready until after 5 pm. Extremely INCONVENIENT. Furthermore, it was... more