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Comfort Inn Edmonton West

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17610 100th Ave., Edmonton, Alberta T5S 1S9, Canada
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Comfort Inn Edmonton West
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121 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Comfort Inn Edmonton West
See the most recent reviews
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed March 29, 2015

Took our family to West Edmonton Mall for a few days, thought it would be a good idea to stay close to the Mall. I've stayed in other Comfort Suites before and was always impressed, but not this time. Although the location seems to get 4/5 in reviews (It is close to WEM), we sure didn't feel safe. The first... More 

Was this review helpful? Yes 3
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Dear Valued Guest, Thank you for taking the time to write us a review regarding your recent stay with us. It is always disappointed to get a review like this, so allow me to apologize on behalf of our hotel for failing to meet your expectations. I have passed your comments to the department heads so that we can look... More 

Edmonton, Canada
1 review
5 of 5 stars Reviewed March 25, 2015

The name of this Hotel Comfort Inn is perfect I was very comfortable. The room was always cleaned. The people was very polite asked how my sleep was or my night i do get up very early like 300 am the coffee is always on. Fresh i do like my coffee to the point i hace a thermos. Yes i... More 

Was this review helpful? Yes
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Thank you for taking the time to review our hotel. We really appreciate your feedback and we certainly appreciate that you scored us so high in our services and cleanliness. Please visit us again soon. Regards, More 

Oshawa, Canada
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed March 24, 2015

Stayed at this hotel this past weekend and it is a clean hotel and very close to the Mall if that's your reason to visit Edmonton. It is a good hotel for the budget traveler. The issues that I did have with my stay wouldn't prevent me from staying there in the future. But the issues were frustrating. First, when... More 

Was this review helpful? Yes 1
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Thank you for taking the time to share your comments regarding your recent stay with us at the Comfort Inn Edmonton West. It is disappointed that you have experienced some shortfalls. The key cards can be demagnetized easily through some scans, credit cards, cell phone etc. My apologies for that. Yes, not all the rooms equipped with microwaves and fridges.... More 

Meadow Lake
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 23, 2015

Recently we traveled to Edmonton and stayed at Comfort Inn Edmonton West. The hotel overall was slightly above average. Staff was friendly. Location of the hotel is good for travelling to West Edmonton Mall. We stayed in a room with 2 queen size beds along with fridge and microwave. The room was quite small but it was clean and has... More 

Was this review helpful? Yes 1
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Dear RonB, Thank you very much for taking your time to write us a review to share your experience on your recent stay with us at the Comfort Inn Edmonton West. We appreciate your compliments and we use your comments to improve areas needed. We are very close to the West Edmonton Mall like you mentioned, as well, easy access... More 

Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 18, 2015

We stayed 1 night as a quick stopover on our trip between Yellowknife and Jasper. It was clean quiet, walkable distance to the West Edmonton Mall and staff were helpful. Note that there is a hotel shuttle from the airport, or pay for the Sky Shuttle.

Was this review helpful? Yes 1
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Thank you very much for taking the time to write a review regarding your enjoyable stay with us at Comfort Inn Edmonton West. We appreciate your kind comments about the cleanliness and our location. You are right, we are very close to the West Edmonton Mall. We are located conveniently if you need to go to downtown, south or north... More 

Truro, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 18, 2015

My husband had booked a queen room with a sofa bed and fridge. When we checked in they said they were up grading us to 2 double beds. Seems they gave away our room. Which would be fine if fit in double beds. I am 6ft and my husband is 6ft 3in. Neither one of us had a good nights... More 

Was this review helpful? Yes
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Dear Tricia, Thank you for taking the time to write a review regarding your recent stay with us. I apologize to learn about your experience. I have taken a look at your booking. It was booked through a 3rd parties site for a Standard One Queen bed and yes it does come with a sofa bed. However, our ground floor... More 

1 review
5 of 5 stars Reviewed March 12, 2015 via mobile

Our stay was great! The front desk staff were great at check in and check out. Our room was nice and clean. My husband and I were on a weekend away and we had a great time. Thank you to all the friendly staff and Clement the manager. We would definatly stay here again.

Was this review helpful? Yes
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Dear Valued Guest, Thank you for taking your time to write us a review regarding your recent stay at the Comfort Inn Edmonton West. Your recognition of our staff services and the cleanliness of the room are very appreciated. We all are very happy to learn that you and your husband had a enjoyable stay with us. We hope to... More 

Canmore, Canada
1 review
2 of 5 stars Reviewed March 2, 2015

The rooma are very nice and clean, however there is no microwave or fridge in the room. I had to go down to the lobby when it was full of guests checking in to heat up our food. Quite embarrassing if you ask me. I asked if they had a microwave I could borrow and of course they said no.... More 

Was this review helpful? Yes
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Dear Megan E, Thank you for your time to write us a review. As well, thanks for your comments about our rooms. I am very disappointed to learn about the shortfalls you have experienced during your stay and I apologize for that. Yes, unfortunately, not all of our rooms are equipped with microwaves and fridges. Please contact me directly to... More 

Level Contributor
105 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed February 22, 2015

Having stayed here with comfort west end numerous times while in the city it always seems to please. Clean rooms with adequate space and a work desk to sit down when it comes to business. The friendly staff are helpful accommodating are group. I am in town for an engineering training program for the week and it's good to be... More 

Was this review helpful? Yes
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Dear Steven V, I am happy to learn that you have enjoyed your recent stay with us at the Comfort Inn Edmonton West. We thank you for your business and loyalty. I really appreciate and Thank you for taking your time to write us a review to recognize the cleanliness of our rooms, the services provided by the staff and... More 

Calgary
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed February 18, 2015

Rooms pleasant, clean; comfortable beds with beautiful and sufficient bedding and towels. No elevator; although there may be a utility one that could be made available to handicapped guests. It is unfortunate that despite the fact all of the desk staff spoke English very well, they chose, repeatedly, to speak Korean while guests stood before them. Not polite. The parking... More 

Was this review helpful? Yes
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Thank you for taking the time to write us a review regarding your recent stay with us. Thank you very much for your compliments of our rooms. Unfortunately, the building was built with two floors with no elevator. We have the wheelchair accessible room on the main floor to accommodate guests conveniently. I appreciate your understanding of the fact that... More 

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