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All 90 Edmonton hotels

Comfort Inn Edmonton West

3.0 of 5 Hotel   |   17610 100th Ave., Edmonton, Alberta T5S 1S9, Canada (Place LaRue)
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39%
Ranked #60 of 90 hotels in Edmonton
A recent review
3 of 5 stars reviewed 1 week ago
pissy25 Victoria
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  • Reviews (78)
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78 people have reviewed this hotel

Traveler rating
    12
    19
    15
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    18
See reviews for
22
20
8
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Any
English first
Victoria
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Good hotel a few blocks from the Mall. Rooms are very clean and recently updated. Nice size hotel which is only 2 floors and few rooms. Restaurant is located on the property but plenty of choices else where, within walking distance.

Was this review helpful? Yes
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Thank you so much for taking your precious time to write us a review. I have passed your comments to my staff and they are very happy. We all hope to see you again soon. Thanks More

Calgary, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

We just stayed at this hotel and I have to say.....first impression was not so good with the size of the lobby.....After asking if there were any rooms available for the night I had asked to see the room. The front desk was very happy to show us the room and to our surprise the room was quite nice ....very... More

Was this review helpful? Yes
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Thank you so much for your review. We appreciated your kind comments. It helps us to strike for more. We all hope to accommodate you again soon. Take care More

Larbert, United Kingdom
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 2 weeks ago

Hotel is a bit tired but beds are clean and comfortable. Wifi slow. However, any negative aspects are more than compensated for by the lovely staff, particularly the amazing Pamela. She could not have been nicer, more helpful or more professional. A true ambassador for Comfort Inns. Breakfast pretty good too !

Was this review helpful? Yes
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Thank you very much for your review. I have passed your kind comments to my staff and they are so happy and excited about it. We all hope to see you again soon. Take care More

Cold Spring, New York
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

First off, I have been a Choice Rewards member for many years and always try and seek out the Comfort Inn Brand because of their nice, family friendly hotels. I make my choices based off pictures and reviews... With that said here I go... 1. When I pulled in the parking lot, I was shocked at how dirty and dingy... More

Was this review helpful? Yes 1
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Thank you for taking the time to write us a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We are two seniors and had a great experience at the Comfort Inn Edmonton West. Everything was spotless, the beds were very comfortable, our room was very spacious and clean, the friendly front desk staff, especially the manager Mr. Chin, went above and beyond to ensure our satisfaction. There is no hot breakfast on the premises but Free Breakfast coupons... More

Was this review helpful? Yes 1
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Thank you for your time to write us a review regarding your recent stay at our hotel. Thanks so much for your kind comments about our services. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We... More

Mississauga, Ontario, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 10, 2014

This is our fifth Comfort Inn since we started our cross-Canada trip and it was very disappointing. The first room we were given reeked of cigarette smoke tho it was supposed to be non-smoking. When I complained, I was told the room was newly renovated, but I told the clerk I wanted it changed. We were given another room which... More

Was this review helpful? Yes
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

We thank you for your review as it highlights our shortfalls and allows us to improve our service levels. We value feedback from our guests and endeavour to address any shortfalls and constantly improve the overall levels of service and quality throughout the hotel. For the breakfast vouchers, we have a qualified rate for the breakfast. Apologize for the confusion.... More

Ottawa, Ontario
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed June 29, 2014

Unfortunately, there is not much good that I can say about this hotel (2014/Jun/10 – 2014/06/12). It seems to be a byway for transient workers on the way to somewhere else. The room we had (238) was in poor shape. For instance, the bed closest to the door was worn and uneven. It sloped toward the night table making it... More

Was this review helpful? Yes 1
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

On behalf of management and staff we apologize for the recent stay that you experienced. Thank you for bringing your concerns to our attention. We will use it to improve so that it will not repeated. We have started to go through bathroom by bathroom as well working on the WIFI part. We really hope to see you again soon.... More

Calgary, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed June 28, 2014

When I called on Wednesday morning to confirm my reservation--it literally took me 6 times to get through! The answering system gives you an option to press some #s to reach the General Manager's extension, or the Assistant Manager's extension...I was so desperate and fed up that I tried to dial both of their extensions. Neither worked..of course. After I... More

Was this review helpful? Yes 2
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

It is very disappointing to learn about the incident that took place during your stay with us. It is very much appreciated that you taking the time to write a review of our hotel. We will ensure we use your comments to improve areas which may be letting us or our guests down Thank you More

Saskatoon, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 15, 2014

Definitely LOVED the location, 5 minutes from West Edmonton Mall and an olive garden across the road! (from Saskatchewan, so this is a great plus haha) They have recently done some renovations which is evident in their lobby, considering how small it is they definitely make the most of the space! We had a room with 2 double beds, very... More

Was this review helpful? Yes 1
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Thank you very much for your time to write us a review. We appreciate you choosing to stay at the Comfort Inn Edmonton West. We all hope to serve you again soon. More

Leduc, Canada
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 24, 2014

Pull out sofa sheets were blood stained. No other rooms available at the time. Requested a full refund of our money but was only offered a free night stay there with breakfast. WILL NOT STAY IN THEIR ROOMS AGAIN. Management offered points for the Comfort Inn chain however the value was fractional to what was paid for the room. Head... More

Was this review helpful? Yes 8
Clement C, Manager at Comfort Inn Edmonton West, responded to this review

Thank you for taking the time to submit a review. We do respect your opinion and are distressed that the cleanliness of your room was not to your satisfaction. The true measure of an accommodation is during its busiest period, and it looks like we need to improve. An experience like this is not indicative of our hotel, its service... More

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Additional Information about Comfort Inn Edmonton West

Address: 17610 100th Ave., Edmonton, Alberta T5S 1S9, Canada
Phone Number:
Location: Canada > Alberta > Edmonton > Place LaRue
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Inn Edmonton West 3*
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Also Known As:
Comfort Inn West Hotel Edmonton
Comfort Inn Edmonton West Alberta
Edmonton Comfort Inn

61 photos of this hotel

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Amenities

Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Our 100% smoke-free Comfort Inn, situated in the West End, has newly renovated the front desk and lobby area which now includes a 24-hour business centre, fireplace and sitting area. All bedrooms have new carpet, vinyl, drapes, 32 inch flat screen tvs & new vanity and tile in the bathrooms. All rooms are equipped with free wireless high speed and the hotel offers a small meeting room. Melt into your pillow-top bed with Truly Yours bedding. Upgraded rooms are equipped with a fridge and microwave. We are a pet-friendly hotel and offer ground floor rooms with a patio. Ideally located minutes from the West Edmonton Mall, Rexall Place, Telus Space & Science Centre, great shopping and restaurants ... more   less 
Number of rooms
100

Questions & Answers

Questions? Get answers from Comfort Inn Edmonton West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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