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All 90 Edmonton hotels

Comfort Inn Edmonton West

3.0 of 5 Hotel   |   17610 100th Ave., Edmonton, Alberta T5S 1S9, Canada (Place LaRue)
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Comfort Inn Edmonton West
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38%
Ranked #62 of 90 hotels in Edmonton
A recent review
3 of 5 stars reviewed 6 days ago
MJT1975 Cold Spring, New York
  • Overview
  • Reviews (75)
  • Photos (61)
  • Amenities
  • Room tips (16)
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75 people have reviewed this hotel

Traveler rating
    12
    17
    14
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    18
See reviews for
20
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8
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Any
English first
Cold Spring, New York
1 review
3 of 5 stars Reviewed 6 days ago NEW

First off, I have been a Choice Rewards member for many years and always try and seek out the Comfort Inn Brand because of their nice, family friendly hotels. I make my choices based off pictures and reviews... With that said here I go... 1. When I pulled in the parking lot, I was shocked at how dirty and dingy... More

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We are two seniors and had a great experience at the Comfort Inn Edmonton West. Everything was spotless, the beds were very comfortable, our room was very spacious and clean, the friendly front desk staff, especially the manager Mr. Chin, went above and beyond to ensure our satisfaction. There is no hot breakfast on the premises but Free Breakfast coupons... More

Was this review helpful? Yes 1
Mississauga, Ontario, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is our fifth Comfort Inn since we started our cross-Canada trip and it was very disappointing. The first room we were given reeked of cigarette smoke tho it was supposed to be non-smoking. When I complained, I was told the room was newly renovated, but I told the clerk I wanted it changed. We were given another room which... More

Was this review helpful? Yes
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

We thank you for your review as it highlights our shortfalls and allows us to improve our service levels. We value feedback from our guests and endeavour to address any shortfalls and constantly improve the overall levels of service and quality throughout the hotel. For the breakfast vouchers, we have a qualified rate for the breakfast. Apologize for the confusion.... More

Ottawa, Ontario
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Unfortunately, there is not much good that I can say about this hotel (2014/Jun/10 – 2014/06/12). It seems to be a byway for transient workers on the way to somewhere else. The room we had (238) was in poor shape. For instance, the bed closest to the door was worn and uneven. It sloped toward the night table making it... More

Was this review helpful? Yes 1
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

On behalf of management and staff we apologize for the recent stay that you experienced. Thank you for bringing your concerns to our attention. We will use it to improve so that it will not repeated. We have started to go through bathroom by bathroom as well working on the WIFI part. We really hope to see you again soon.... More

Calgary, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

When I called on Wednesday morning to confirm my reservation--it literally took me 6 times to get through! The answering system gives you an option to press some #s to reach the General Manager's extension, or the Assistant Manager's extension...I was so desperate and fed up that I tried to dial both of their extensions. Neither worked..of course. After I... More

Was this review helpful? Yes 2
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

It is very disappointing to learn about the incident that took place during your stay with us. It is very much appreciated that you taking the time to write a review of our hotel. We will ensure we use your comments to improve areas which may be letting us or our guests down Thank you More

Saskatoon, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 15, 2014

Definitely LOVED the location, 5 minutes from West Edmonton Mall and an olive garden across the road! (from Saskatchewan, so this is a great plus haha) They have recently done some renovations which is evident in their lobby, considering how small it is they definitely make the most of the space! We had a room with 2 double beds, very... More

Was this review helpful? Yes 1
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Thank you very much for your time to write us a review. We appreciate you choosing to stay at the Comfort Inn Edmonton West. We all hope to serve you again soon. More

Leduc, Canada
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 24, 2014

Pull out sofa sheets were blood stained. No other rooms available at the time. Requested a full refund of our money but was only offered a free night stay there with breakfast. WILL NOT STAY IN THEIR ROOMS AGAIN. Management offered points for the Comfort Inn chain however the value was fractional to what was paid for the room. Head... More

Was this review helpful? Yes 8
Clement C, Manager at Comfort Inn Edmonton West, responded to this review

Thank you for taking the time to submit a review. We do respect your opinion and are distressed that the cleanliness of your room was not to your satisfaction. The true measure of an accommodation is during its busiest period, and it looks like we need to improve. An experience like this is not indicative of our hotel, its service... More

Senior Contributor
29 reviews 29 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 8, 2014

Travelling for work , spent a couple nights in the west end . Great location , stayed here last year as well close to the big mall restaurants , clean rooms and friendly staff .. Would stay again . Used the buisness centre to print off a few items .

Was this review helpful? Yes 4
Clement C, Manager at Comfort Inn Edmonton West, responded to this review

Thank you very much for taking your time to write us a review. We really appreciated that you recognized our services. I will sure share this review with my staff. We hope to serve you again soon. More

Kootenays
2 reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed April 29, 2014

Room Rate charged was not what was quoted at time of reservation. higher and a different rate for second night. There is now a $100.00 deposit or fee taken in addition to a pre authorization which was upsetting to MANY guests checking in as they were not advised of this prior to arrival Pet fee has increased, when we booked... More

Was this review helpful? Yes 17
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Thank you for taking the time to write us a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. The room deposit is a standard procedure. Your satisfaction is important to us and we will be using the feedback you provided to make improvements... More

Calgary, Canada
Reviewer
4 reviews 4 reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed April 25, 2014

Our room looked much different than advertised on the website. Very disappointed with the staff, they were friendly but made a lot of mistakes. Our phone in our room didn't work and we found a dirty sock under the bed. All in all the Comfort Inn did not impress us. My family will never stay at this hotel again.

Was this review helpful? Yes 16
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Thank you for bringing your concerns to my attention. I do apologize for your experience here and the impression that it left you with. I have passed your comments to Housekeeping and Maintenance departments. We all hope that you can give us a chance to visit us again in the future. More

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Additional Information about Comfort Inn Edmonton West

Address: 17610 100th Ave., Edmonton, Alberta T5S 1S9, Canada
Phone Number:
Location: Canada > Alberta > Edmonton > Place LaRue
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Inn Edmonton West 3*
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Also Known As:
Comfort Inn West Hotel Edmonton
Comfort Inn Edmonton West Alberta
Edmonton Comfort Inn

61 photos of this hotel

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Amenities

Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style
#62 Luxury Hotel in Edmonton
Hotel Class
Official Description (provided by the hotel)
Our 100% smoke-free Comfort Inn, situated in the West End, has newly renovated the front desk and lobby area which now includes a 24-hour business centre, fireplace and sitting area. All bedrooms have new carpet, vinyl, drapes, 32 inch flat screen tvs & new vanity and tile in the bathrooms. All rooms are equipped with free wireless high speed and the hotel offers a small meeting room. Melt into your pillow-top bed with Truly Yours bedding. Upgraded rooms are equipped with a fridge and microwave. We are a pet-friendly hotel and offer ground floor rooms with a patio. Ideally located minutes from the West Edmonton Mall, Rexall Place, Telus Space & Science Centre, great shopping and restaurants ... more   less 
Number of rooms
100

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