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Comfort Inn Edmonton West

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17610 100th Ave., Edmonton, Alberta T5S 1S9, Canada
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Comfort Inn Edmonton West
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Comfort Inn Edmonton West
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116 reviews from our community

Traveler rating
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    27
    20
    18
    22
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Calgary, Canada
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I travel a lot, almost every weekend of the year with my kids in competitive sports. This is the by far the filthiest hotel I have stayed at. There are no elevators so we took about 8 trips up and down the stairs with all of our luggage and sports gear. The beds were rock hard, we did not get... More 

Was this review helpful? Yes
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Dear Sarah, Thank you for taking the time to write a review regarding your recent stay at our hotel. Unfortunately, we are a two floors hotel without an elevator. We got lots of compliments on our new beds and your room is one of the rooms. It is disappointed that you didn't like them. We were hoping that you didn't... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Always great services from the staff of this hotel. Very friendly and helpful. Rooms are always cleaned. Very convenient location for me. Superstore right besides and many restaurants to choose from. As well, West Edmonton Mall is very close to the hotel.Looking forward to come back again. Will recommend for sure.

Was this review helpful? Yes
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Dear Jovan, Thank you for writing a review regarding your stay.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We all hope to see you again soon. Regards More 

BC
1 review
5 of 5 stars Reviewed 1 week ago

I stayed here for 3 nights for business and was pleasantly surprised how much I enjoyed the quiet room and access to the outside and close amenities. I usually stay at the larger hotels but wanted to just get outside and take a walk. There are no 'nature' walking areas close by but lots of 'little' shopping and restaurant areas... More 

Was this review helpful? Yes
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Dear Valued Guest, Thank you for taking the time to write us a review regarding your recent stay at the Comfort Inn Edmonton West. Thank you for your compliments of recognizing the hotel cleanliness and staff services. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to... More 

Edmonton, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I absolutely loved my stay here the front desk staff were very friendly and helpful as I wasn't from around here which made it less stressful. I'll be telling my friends and family to stay here for sure!!!!

Was this review helpful? Yes 1
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Dear Cindy, Thank you for your time to write us a review. On behalf of the Comfort Inn Edmonton West, I would like to thank you for giving us an excellent review from your past visit with us. It gives me great pleasure to share your comments to my team. and we look forward to accommodate your stay again soon.... More 

Nelson, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Our construction company stays at the Comfort Inn while working in Alberta. We find the hotel to be clean and close to all amenities which is convenient for our crews. The staff are great and easy to deal with. Our experience has been excellent, thank you Clement for your professionalism over the past year.

Was this review helpful? Yes 1
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Dear Valued Guests, Thank you for taking your time to write us a review. Our team is delighted that your associates have enjoyed staying at the Comfort Inn Edmonton West hotel when they were in town for work. Thank you for recognizing our staff services and cleanliness of our rooms. We certainly strive to go above and beyond, to ensure... More 

Calgary, Canada
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 29, 2015

Took our family to West Edmonton Mall for a few days, thought it would be a good idea to stay close to the Mall. I've stayed in other Comfort Suites before and was always impressed, but not this time. Although the location seems to get 4/5 in reviews (It is close to WEM), we sure didn't feel safe. The first... More 

Was this review helpful? Yes 3
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Dear Valued Guest, Thank you for taking the time to write us a review regarding your recent stay with us. It is always disappointed to get a review like this, so allow me to apologize on behalf of our hotel for failing to meet your expectations. I have passed your comments to the department heads so that we can look... More 

Edmonton, Canada
1 review
5 of 5 stars Reviewed March 25, 2015

The name of this Hotel Comfort Inn is perfect I was very comfortable. The room was always cleaned. The people was very polite asked how my sleep was or my night i do get up very early like 300 am the coffee is always on. Fresh i do like my coffee to the point i hace a thermos. Yes i... More 

Was this review helpful? Yes
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Thank you for taking the time to review our hotel. We really appreciate your feedback and we certainly appreciate that you scored us so high in our services and cleanliness. Please visit us again soon. Regards, More 

Oshawa, Canada
Contributor
18 reviews 18 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 24, 2015

Stayed at this hotel this past weekend and it is a clean hotel and very close to the Mall if that's your reason to visit Edmonton. It is a good hotel for the budget traveler. The issues that I did have with my stay wouldn't prevent me from staying there in the future. But the issues were frustrating. First, when... More 

Was this review helpful? Yes 1
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Thank you for taking the time to share your comments regarding your recent stay with us at the Comfort Inn Edmonton West. It is disappointed that you have experienced some shortfalls. The key cards can be demagnetized easily through some scans, credit cards, cell phone etc. My apologies for that. Yes, not all the rooms equipped with microwaves and fridges.... More 

Meadow Lake
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 23, 2015

Recently we traveled to Edmonton and stayed at Comfort Inn Edmonton West. The hotel overall was slightly above average. Staff was friendly. Location of the hotel is good for travelling to West Edmonton Mall. We stayed in a room with 2 queen size beds along with fridge and microwave. The room was quite small but it was clean and has... More 

Was this review helpful? Yes 1
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Dear RonB, Thank you very much for taking your time to write us a review to share your experience on your recent stay with us at the Comfort Inn Edmonton West. We appreciate your compliments and we use your comments to improve areas needed. We are very close to the West Edmonton Mall like you mentioned, as well, easy access... More 

Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 18, 2015

We stayed 1 night as a quick stopover on our trip between Yellowknife and Jasper. It was clean quiet, walkable distance to the West Edmonton Mall and staff were helpful. Note that there is a hotel shuttle from the airport, or pay for the Sky Shuttle.

Was this review helpful? Yes 1
Clement C, General Manager at Comfort Inn Edmonton West, responded to this review

Thank you very much for taking the time to write a review regarding your enjoyable stay with us at Comfort Inn Edmonton West. We appreciate your kind comments about the cleanliness and our location. You are right, we are very close to the West Edmonton Mall. We are located conveniently if you need to go to downtown, south or north... More 

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