I only have one large disappointment with this hotel.
When we travel we like to find clean, family friendly hotels with a pool if possible. We also like to find a hotel with a decent room rate.
We have stayed with The Ramada Inn before in various city's and only had very minor complaints (holes in walls). The room rate...
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After investigating the situation, we have found that the reservation was not booked direct with the hotel, which is miss fortunate, as the client was given wrong information on the pool area. We sincerely do apologize for this miss communication. Our goal is to always strive to give great customer service to all our clients. and when booking with hotel...
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We stayed there on a Saturday night in the late winter. The hotel was really busy but the service was prompt and friendly. It seems to be an attractive place for sports teams, at least the night we were there but they didn't cause us any inconvenience.
The hotel has two wings, one fairly new the other older but newly...
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We had confirmed our attendance at at wedding in Edmonton for the 18th of February and had decided to wait til we were in Edmonton to book our motels. The night before we left we saw an offer on Dealfind for the Ramada Edmonton South purchased 1 deal hoping that we would be able to get a room that weekend....
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Thank you for taking the time our of your schedule to review the property. We strive to give great custoemr service, and continue to move forward to improve ammenities for our clients. We look forward to seeing you in the furture.
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My family stayed in the 2 Queens and sofa bed room. The room was very large and clean. The front desk staff was very helpful and friendly, as well as the support staff. It is close to South Common and South Park shopping areas.The price was great for a family on a budget. We will definately stay there again.
The...
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Thank you for your comments. Our goal is to provide great customer service, and with the completion of the room renovations we continue to move forward with rebuilding the swimming pool and are presently working on up grading elevators. We thank you for your review and look forward to seeing you in the future
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I would never stay here again. The room for the 3 of us was so small, and also old and smelled. They used to have the waterslides/pool/hot tub, but these were closed for maintenance. Front desk staff was not very hospitable and would not reduce rate. Definately not worth the price we paid.
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I stay in this hotel about once every 2 months while on business. The front desk people are very pleasant, the rooms are nice and represent great value when compared to other nearby hotels.
Downside: The pool seems to be under permanant maintenance.
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High - room amenities and style; friendly, efficient service,
Low - Location - Not a pedestrian friendly neighbourhood
My room looked recently redone, and was appealing decorated. The bed was really comfortable - I slept soundly every night, despite being close to the elevators. Everything was very clean, and those little details like extra towels, and free wifi made for...
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Thank you for taking the time out of your busy schedule to submit your review. We appreciate guest comments, and strive to always improve on areas in order to provide our guests with a pleasant relaxing stay. We look forward to serving you in the future. The pool area is a second phaseof the renovations, and due to circumstances beyond...
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Wow - I thought Ramada was a bit of a premiere chain. Maybe they are - but certainly not the Ramada Edmonton South location. What a dump.
They're whole reason for being was their water park. When we checked in, we were told the water park was closed and had been for the past 6 months. They weren't sure if...
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I would like to apologize to this customer for the inconveneince during their stay and will be looking into the situation. The only time a room is not cleaned is if a DND sign was left on the door or the customer tells the room attendant they do not want service when they go to that specific room., If the...
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the price was right, the time frame short. We were in Edmonton for 15 hours. The plan, car, get some supper, go see a few movies and then back to the room for a 7am flight.
Of course i took the reviews on Trip Advisor with a grain of salt seeing they were not current and most complained of the...
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First of all I would like to apologize to this guest for any inconvenience during your stay. I am looking into this situation to find out more information and will try to contact them directly. This is not at all the kind of customer service we give to our clients, and please accept my personal appology for the inconvenience during...
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My husband stays there a few times a week and stays in 348, 448 or 548. He called to the evening before to ask if I could check in early as I was meeting him there. They said it "depended" but to call the next day, so I I waited until 2 pm and then went to the hotel. They...
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Thank you for taking the time out of your schedule to place your review, I am sorry we did not meet all yoiur expectations. I have looked into the situation, and we always try to accommodate guests requests. I have addressed the issues with the staff accordingy, and due to the fact that your husband prefers the specific rooms, we...
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