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All 90 Edmonton hotels

Holiday Inn Express Edmonton Downtown

2.5 of 5 Hotel   |   10010 104 Street, Edmonton, Alberta T5J 0Z1, Canada
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71%
Ranked #31 of 90 hotels in Edmonton
A recent review
5 of 5 stars reviewed 4 days ago
thesnowbirds Saskatchewan
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  • Reviews (164)
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164 people have reviewed this hotel

Traveler rating
    46
    71
    29
    8
    10
See reviews for
30
25
18
72
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Saskatchewan
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

2 thumbs up holiday inn- we needed a room for 4 days as our granddaughter was taken to children's hospital and we drove up from sask.to help out.They gave us a fantastic rate when we told them what had happen and all they asked for was a confirmation note from Dr.or nurse proving this,no problem.I'm a fussy bed and pillow... More

Was this review helpful? Yes
Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My family and I continue to book this hotel and are always satisfied. We travel with 3 small children and the staff is very accommodating and friendly. My kids love the pool area and the breakfast. Always a good selection. However, it is the staff who makes our experience so enjoyable. They can't do enough for us. We have no... More

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Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

The pictures make it look decent on Travelocity when i booked the rooms. Got there and was a little disappointed. The room we were given had this foul odor and cigarette smoke. My wife was not happy. Called to front desk to request different room and was offered a kind bed and a cot for two adults and two small... More

Was this review helpful? Yes
HYohannes, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Dear Adam8888, thank you for choosing our hotel for your family trip and for taking the time to provide a synopsis of your experience with us. We apologize for not getting you in to your room right, the first time you stepped up to our Front Desk. Your comments were forwarded to our housekeeping department, and an action plan was... More

Toronto, Canada
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Good location.Great staff and even better prices. Unfortunately none of it makes up for the dated dark rooms. This elevator looks like it is from a completely different era and the building seems to have been built in the 70s probably as a apartment complex.

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HYohannes, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Dear Sankoshy, thank you for taking the time to review our hotel and providing us with your feedback. We apologize that your room was darker than your comfort level, and that the elevators were imperfect. Your comments were forwarded to the appropriate managers/departments for review and consideration for brighter rooms are in favor, in our upcoming renovation plans. We are... More

Edmonton, Canada
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 5 weeks ago

They are renovating and have the pool closed. The pool is a big reason I stay there. Did not tell me it was closed until after I checked in. Charged full price. Since 2006 I have been staying at the hotel when I am in Edmonton and it has consistently gone downhill. Although they charge premium rates. Better hotels are... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Dear traveljunkie22_10, Thank you so much for your comment. I sincerely apologize for the inconveniences that you encountered with the construction work ongoing. This feedback will be shared with the management that can help us make a difference to ensure our valued guests' needs and expectations are met in the future. Again, thank you for your review. We look forward... More

Alberta
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 12, 2014

I recently stayed at this location for business. It is a great location if you are working downtown. Parking is avaliable for a charge of $11 which is part of the room rate. Breakfast is included and there were several options. The hotel is currently under renovations so I'm sure it will be a bit more appealing shortly. The pool... More

Was this review helpful? Yes 1
Peace River, Alberta
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 7, 2014

Although the hotel was experiencing some outages for upgrades (pool, steam room, etc.), arrangements were made for the pool fanatics at the local YMCA. Given that the NHL playoffs were on, I relaxed in my comfortable room with the superior HD channel line up, doing what we Canadians enjoy most- watching Canada's Sport- hockey. The room was nothing overly fancy,... More

Was this review helpful? Yes 2
Edmonton, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 2, 2014

We really enjoyed the central location and the room was clean and a reasonably good size. However parking in the back alley and a very dark and dingy room left us a little disappointed. I would look closely at other options before I book here again.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Dear Brian T, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, we’re sorry we fell below your expectation regarding the lighting. We will address this concern. I assure you the feedback of our hotel will be... More

Vancouver, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 12, 2014

The walls are thin - I could hear the people in the rooms on both sides of me. So your stay may depend on the people either side of you. There's a complimentary breakfast with a prettygood range of choices, and they provide bags to take food away if you're in a rush. I called down to reception when I... More

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Fort Frances, Canada
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 24, 2014

I stay here when traveling to Edmonton for business and I enjoy the stay. The rooms are clean, the breakfast is alright and it is close to some great restaurants. The last time I stayed however the sauna and hot tub were down for repair/maintenance.

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Express Edmonton Downtown

Address: 10010 104 Street, Edmonton, Alberta T5J 0Z1, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Edmonton Downtown 2.5*
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Also Known As:
Holiday Inn Express Edmonton Downtown Hotel Edmonton
Edmonton Holiday Inn
Holiday Inn Express Edmonton Downtown Alberta

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#24 Business Hotel in Edmonton
Hotel Class
Official Description (provided by the hotel)
Smoke Free Downtown Edmonton Hotel's Location is IdealThe Holiday Inn Express Edmonton Downtown offers unparalleled service & amenities for your next visit to Edmonton, Alberta. Our hotel's staff will make your stay memorable.Guests of our renovated Edmonton hotel know our location, in the heart of downtown, means they can walk to the Alberta legislature, TELUS Field or the Citadel Theatre. There are so many things to do in Edmonton, from the 30 annual festivals, events at Rexall Place and the wonders of the West Edmonton Mall, that only a downtown Edmonton hotel's location will do.Corporate travelers know that a hotel's location in Edmonton can help them and our downtown location means easy access to the University of Alberta and the Shaw Conference Centre. We know what business travelers want when they travel, so we have free high-speed, wired and wireless Internet access throughout the hotel. There's a 24-hour Business Centre and meeting rooms that can seat up to 200 people and we'll even handle your catering needs.Our guests know that the Holiday Inn Express Edmonton hotel's amenities add value to their stay. There's the free breakfast buffet each morning and easy access to the Free Press Bistro in the hotel. 90% of our rooms feature a balcony as well as a pillowtop mattress. You can relax in the indoor pool, whirlpool or the steam room after a workout in the Fitness Centre. Stay Smart at our Holiday Inn Express Edmonton Hotel. ... more   less 
Number of rooms
140

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