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Holiday Inn Express Edmonton Downtown

2.5 of 5
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10010 104 Street, Edmonton, Alberta T5J 0Z1, Canada
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Holiday Inn Express Edmonton Downtown
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Ranked #30 of 89 Hotels in Edmonton
A recent review
3 of 5 stars reviewed 1 week ago
George E T Trochu, Canada
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200 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Trochu, Canada
1 review
3 of 5 stars Reviewed 1 week ago

Room was clean. Huge bed! Quite comfortable. Could not close the drapes; consequently, had lights from street in our room all night. Bothered my wife. One complaint though: Why charge for parking? Cost of staying in hotel is high enough.

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HYohannes, Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Dear George E T Thanks you for staying at our hotel and providing us with a valuable feed back as well as for honoring us with 3 stars. We are very sorry to learn that you were not able to close the drape and or the black out curtain. If you would have brought this to one of our members... More 

Vancouver BC Canada
Top Contributor
71 reviews 71 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay here every couple of months on business. Very good hotel. Nice rooms, the breakfast is good, and what may seem to be a minor point, but is important to me, is they have china and proper silverware (ie not Styrofoam and plastic) available for breakfast. This is my go-to place for business in Edmonton

Was this review helpful? Yes
Erin B, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Dear Mikeyjoe68, Thank you for taking the time to rate our hotel Holiday Inn Express Downtown Edmonton so highly, so pleased we are your go to choice for a hotel in Edmonton. Glad you enjoyed our newly renovated rooms and complimentary breakfast, love the comment about the proper plates and silverware it's these little details that are excellent feed back... More 

NANOOSE BAY, BC
Reviewer
5 reviews 5 reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

My colleague and I checked in at 12:15 AM and we were warmly greeted by the front office staffers and with our keys we received a bag containing bottled water and trail mix. When I asked, tongue-in-cheek, "Are we too late for breakfast?", a banana and carton of 2% milk from the kitchen were added. Great service! The hotel is... More 

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HYohannes, Guest Relations Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Michael Broadhurst So delighted that you took the time to give our hotel Holiday Inn Express Downtown Edmonton this wonderful review. Great to hear you had a good sleep on our brand new beds with no noise disturbances and you enjoyed the choice of pillows. Nice to know the water pressure was to your liking not a comment we get... More 

Calgary, Canada
Top Contributor
100 reviews 100 reviews
26 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Holiday Inn Express room was spacious and very clean. Amenities in the room include a mini fridge, microwave and coffee/tea supplies and iron/ironing board. There is also a desk and a chair. Closet space Is limited, but there is a dresser with drawers. The hotel is downtown, so it’s convenient for any downtown activities, with lots of restaurant choices within... More 

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HYohannes, Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Dear DorisBH, Thank you for staying at our location and for giving us a 3 star review on your recent stay with us . We are pleased to hear you like our central location, guest room amenities as well as our full hot breakfast items. It is always a pleasure to hear our guests enjoy our friendly service and all... More 

Calgary, Canada
Top Contributor
56 reviews 56 reviews
34 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is almost complete in a renovation plan, that is creating a gem for value in the heart of downtown. We checked in late and went straight to our rooms. Mine was clean, comfortable and had all the amenities needed, from an iron to a hairdryer. The bed was comfortable, the blackout curtains tremendous, and there was no noise... More 

Was this review helpful? Yes
HYohannes, Guest Relations Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Michael Broadhurst So delighted that you took the time to give our hotel Holiday Inn Express Downtown Edmonton this wonderful review. Great to hear you had a good sleep on our brand new beds with no noise disturbances and you enjoyed the choice of pillows. Nice to know the water pressure was to your liking not a comment we get... More 

Virginia Beach
Contributor
16 reviews 16 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 18, 2015 via mobile

Plesent staff. Nice rooms good location. Close to everything. Breakfast was not that good as I was there for a week it would have been nice to change it up. Rooms were decent size. Very clean. Located close to Canada's largest mall but I never made it there. I did meet the guy from gold rush staying there as well.... More 

Was this review helpful? Yes 1
HYohannes, Guest Relations Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Dear Rob M, Thank you for staying with us at Holiday Inn Express Downtown Edmonton and taking the time to give us this pleasing review. It's a shame that the breakfast did not meet expectations and this suggestion will be passed on to our banquets staff as well as the positive feed back to our housekeeping staff. We welcome you... More 

Vancouver, British Columbia, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 17, 2015

Stayed at the Holiday Inn Express Edmonton and found the service great and the staff attentiveness excellent. Highly recommend it as a place to stay the next time you find yourself in downtown Edmonton. D. Hendriks

Was this review helpful? Yes 1
HYohannes, Front Office Supervisor] at Holiday Inn Express Edmonton Downtown, responded to this review

Dear DHendriks. thank you for providing us with your lovely 5 star review of our hotel . This is a gift that we truly appreciate. We are glad to hear that you enjoyed all aspects of your stay, and that you had an opportunity to meet our award winning staff. Thank you for your recommendation to others, as we truly... More 

Portland, Oregon
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 10, 2015

The hotel's HVAC system is central heat (winter) or cooling (summer). So you can't really set a temperature very effectively. If you turn on the heat it's hard to control (and if you don't you'll be cold ;). I would have liked a more comfortable night's sleep. However, it was a great location for my business, and the staff of... More 

Was this review helpful? Yes
HYohannes, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Dear Kim S Thank you for taking the time to write a review for our hotel, we always appreciate any feed back from our guests. I hope we were able to rectify the heating situation during your stay, if there is anything further we could have done please do`not hesitate to contact us. I`m happy to hear the other aspects... More 

Stony Plain, Canada
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 7, 2015

We drove in for teacher's convention, were pleasantly surprised to receive a complimentary wine reception upon arrival. Pool area was out of service, which was a bummer, however comped us free parking. Confusion with room clean up, so comped us points. Breakfast was awesome and personnel extremely helpful and friendly. Would highly recommend!

Was this review helpful? Yes
HYohannes, Front Office Supervisor at Holiday Inn Express Edmonton Downtown, responded to this review

Dear Cheryl: thank you for your kind words and for gifting us with a lovely 5 star review. We sincerely apologize for any mix-up in the cleaning of your room. We are glad that we were able to compensate you for any troubles or inconvenience caused on our end. We are also glad that you enjoyed our breakfast, and had... More 

2 reviews
4 of 5 stars Reviewed February 5, 2015

My stay was excellent. Room was a little warm but they compensated me by deducting the 12.00 for parking. Would recommend this hotel. I will definitely stay there again. Hotel was under renovation but was quiet and did not affect my stay what so ever. Great location as well.

Was this review helpful? Yes
HYohannes, Front Office Supervisor at Holiday Inn Express Edmonton Downtown, responded to this review

Dear Booboo9358: thank you for providing us a 4 star review of our hotel and some valuable feedback regarding your stay with us. We sincerely apologize that you your room was a bit warm during your time with us. We are glad that we were able to compensate you for this inconvenience and we are glad that our renovations did... More 

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