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The Westin Edmonton

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10135 100th St, Edmonton, Alberta T5J 0N7, Canada
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Breakfast for 2 Included
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The Westin Edmonton
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809 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Perth, Australia
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Westin Edmonton is "just a hotel". I wouldn't rave about it, but there is nothing wrong with it. No real character, just a functional hotel in a central location. The executive room was very big, almost felt like it needed more furniture? A clean, modern room with a comfortable bed and plenty of space to unpack for international travellers... More 

Was this review helpful? Yes
Wainwright, Canada
1 review
2 of 5 stars Reviewed 3 days ago NEW

My family travelled to Edmonton for a short leisure trip, including taking in The Lion King live. All was well until we returned to the hotel, very hot and a bit tired. When we changed into our swimsuits and headed down to use the pool, we found that it was closed for their "annual structural inspection". My daughter loves to... More 

Was this review helpful? Yes
Wausau, Wisconsin
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I love my Westin's but I am getting SICK AND TIRED of internet not working. I could connect to the access point no problem, but I was getting no connection or a small fraction of dialup speed. I had to work from the hotel for half a day - so frustrating!!!!!! Of course talking to tech support is totally useless.... More 

Was this review helpful? Yes
WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear Kelly G, Thank you for taking the time to write a review regarding your recent stay with us. I am disappointed to hear that your stay did not meet your Westin expectations. I have shared your review with our leadership team and I wanted to share with you that there are plans to enhance our guest internet access in... More 

5 of 5 stars Reviewed 1 week ago

We had a wonderful time :-). I took 3 teenage girls to Edmonton for a concert. The girls really enjoyed the treat of staying in a beautiful hotel; having room service and a great concert! Parkade was under construction but very managable to move around in and park. Upon check-in they verified by room and I mentioned my allergies, they... More 

Was this review helpful? Yes
WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear Tdeso, Thank you for taking the time to write a review regarding your recent stay with us. I am happy to hear that you feel that our staff took great care of you during your stay and will pass your comments on to our leadership team. We look forward to welcoming you back to our hotel the next time... More 

Edmonton, Canada
4 of 5 stars Reviewed 1 week ago

Always great staff and clean rooms. Their valet service needs better training and accountability as the last 3 times we have stayed there, there has been a mix up with our vehicle. It is becoming more expensive each time we stay there, but it is still worth it for now.

Was this review helpful? Yes
WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear Doti07, Thank you for taking the time to write a review regarding your recent stay with us. I am happy to hear that you feel that our staff are great and rooms are consistently clean. I have passed on to our front office leadership team your feedback regarding the valet service. I am sorry to hear about your valet... More 

Nanaimo
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a great stay in the hotel. The breakfast buffet was great. The staff was very helpful. Liked the central location; however, parking was tricky due to the construction in the underground parking. Would highly recommend the hotel for business travelers.

Was this review helpful? Yes
WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear topgum62, Thank you for taking the time to write a review regarding your recent stay with us. I am happy to hear that you had a great stay and found our staff to be very helpful. We look forward to welcoming you back to our hotel during your next trip to Edmonton! For a better you. Melissa. More 

Houston, TX
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I wanted a central location at an upscale hotel. The location of this hotel is very central but unfortunately the poor quality of the insulation and windows made for one of the most noisy and uncomfortable stays in a hotel in my recent memory. I felt as though my bed was parked at the the corner of a busy street.... More 

Was this review helpful? Yes 1
WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear b2421a, Thank you for taking the time to write a review regarding your recent stay with us. I am disheartened to hear that your stay did not meet your Westin expectations. I have shared your review with our leadership team and we will continue to strive to ever renew our hotel's level of guest comfort. Thank you for noting... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We arrived with our 3 kids to a Hotel that had a Boiler issue... but they never told the guests about it.... people complained ... after 2 days it was still icy cold... This Hotel claims to be 4 stars (Westin - Edmonton). Also, the do not have enough parking and we had to go down the street to public... More 

Was this review helpful? Yes 1
WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear Keith L, Thank you for taking the time to write a review regarding your recent stay with us. I am disheartened to hear that your stay did not meet your Westin expectations. I have shared your review with our leadership team and we will continue to strive to improve our guest experience through continued service culture training. I am... More 

San Francisco, California
Level Contributor
42 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This place is average; not bad, but nothing particularly notable. I stayed for the world cup games and since the players were also staying there, I ended up hanging out at the hotel quite a bit. This Westin was likely nice several decades back, but it's a bit old. However, it was still comfortable. No real complaints. If they update... More 

Was this review helpful? Yes
WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear Ovenbird, Thank you for your review. I will be sharing your comments with some key leaders in the hotel especially your thoughts on the wifi, the state of the hotel and our associates in the restaurant. Please connect with me at westinedmonton.01079@westin.com to discuss further how we can take your 3 star experience and make it a 5. Thank... More 

Halifax, Canada
Level Contributor
157 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Visited recently for a couple of nights and no real problems. Staff were helpful at check in and room service was fine. Rooms are ok if rather dark, and especially in the bathroom which boarded on dangerous in the shower. My main complaint would be the gym, very small and equipment not working properly given everything else this seemed below... More 

Was this review helpful? Yes
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