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All 90 Edmonton hotels

The Westin Edmonton

4.0 of 5 Hotel   |   10135 100th St, Edmonton, Alberta T5J 0N7, Canada (Downtown)
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The Westin Edmonton
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61%
Ranked #37 of 90 hotels in Edmonton
A recent review
3 of 5 stars reviewed yesterday
GVancouver Vancouver, Canada
  • Reviews (633)
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  • Room tips (101)
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633 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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English first
Vancouver, Canada
Top Contributor
198 reviews 198 reviews
54 hotel reviews
137 helpful votes 137 helpful votes
3 of 5 stars Reviewed yesterday NEW

The Westin is in a good location. The rooms are clean. The beds are comfortable. The fitness facility is good. After that things go downhill. Carpets are beginning to wear and have marks and stains; wallpaper has tears; paint is chipped; the 1970s electrical doesn't accommodate today's electronics so there are cords everywhere; I could hear my neighbour on the... More

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Montesson, France
Top Contributor
54 reviews 54 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed yesterday NEW

I spend a week in this hotel in Edmonton Down town... ...the receptionist was quite cold at my arrival he spoke so fast that i had to ask him to repeat slowly rooms are quite expansive there is no button to turn on or off the light you must do it to each light...the mini bar is empty... no laundry... More

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Toronto, Canada
Contributor
18 reviews 18 reviews
18 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The Westin Edmonton had the hallmarks of a Westin hotel: a comfortable and clean bed that did not trigger my allergies, and inoffensive, contemporary decor. The customer service at the front desk and in the restaurant were also good. The problems were the location and the extra fees. The City Centre neighbourhood is rather empty at all times. Though there... More

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Saskatoon, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This hotel was chosen as the host hotel for a National physique competition. When I made the reservation I was assured there was a fridge in the room and a microwave could be arranged. I phoned again a week before check in to confirm reservation and make sure I had what I needed to keep and prepare food, since my... More

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Vancouver, Canada
Top Contributor
58 reviews 58 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel has a nice lobby and it pretty much ends there. You are charged $29 for parking in addition to fees for internet and others. The hotel desperately needs major updating throughout. The hallways smell bad. I cannot believe they can stay a Westin Franchisee. Do yourself a favor and stay somewhere else. It's unfortunate, as this is "supposed... More

Was this review helpful? Yes 1
WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear Oncofighter, Thank you for taking the time to write our your recent experience at our property. I am very sorry that your last stay did not meet your expections. We are in the process of refreshing parts of our hotel that need our attention. Please connect with me at westinedmonton.01079@westin.com, I would like to discuss more with you how... More

Prince George, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This is by far the worst Westin I have ever stayed at, check in process was long and rooms were out dated. Location was average, only positive not was the resturant had decent food that made the stay more enjoyable.

Was this review helpful? Yes
WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear jacsaw, Thank you so much for taking the time to review our property. I am sorry your visit did not meet your Westin expectations. We have planned a room renovation and I hope you are able to come visit again when they are completed. I am glad you enjoyed your food at Share. I would love to connect with... More

Lahina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Old room, expensive parking and not overly well taken care of. To top it off we received a $50 parking ticket as their system didn't sync with InPark. Highly disappointing for a Westin which is my usual ore preference. Avoid this place and location.

Was this review helpful? Yes
WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear JohnLahina, Thank you for taking the time to review your recent stay. Feedback from guests really allow us to see where our service oppertunities are. Please connect with me at westinedmonton.01079@westin.com I would like more information regarding your issues with our parking and see if there is anything I can do. Look forward to hearing from you. For a... More

Saskatoon, Sask.
Top Contributor
55 reviews 55 reviews
29 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our daughter attended a four day CPA Conference in Edmonton and the Westin was the partner hotel. We came along to watch over our grandson while she was away. I had communicated with the hotel a few weeks after the booking to see if we can get adjoining rooms and they responded that they couldn’t guarantee but could not forsee... More

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WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear ProsaicTraveller, It is nice to see the multiple reviews on different sites. I am so pleased that your experience at the Westin Edmonton left such a lasting impression. To address your two concerns, we do have new televisions on their way for most of our rooms and we are working with our cable and internet providers to clean up... More

Copenhagen, Denmark
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This is without doubt the worst business hotel I have stayed in. Most striking was the complete lack of customer service at all levels. The building and furnishings are old and showing very visible wear. Cleaning standards very poor including housekeeping. Breakfast buffet very poor with unfriendly service. Front desk and concierge completely disinterested or actively unpleasant. Apparently no knowledge... More

Was this review helpful? Yes 1
WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear JNDM2014, I am very sorry to read that we fell short of your expectations. Please connect with me at westinedmonton.01079@westin.com before your next stay with us, I would like to ensure you get the Westin experience I know we are capable of providing. For a better you. Melissa. More

Copenhagen, Denmark
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 2 weeks ago

Exceptionally poor service - bathroom left soiled from previous guest, bulbs not working in lamps, only 1 robe & water despite 2 guests. Guest relations manager, Abhishek Patki, took 48 hours to respond to e-mail. Guest manager said he would take meal off the bill. This did not happen. Continuously poor attention to small details like how to make a... More

Was this review helpful? Yes
WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear Kobenhavn1264, I am sorry to hear about your experience here at the Westin Edmonton. There is no excuse for bad service. Please reach out to me at westinedmonton.01079@westin.com before your next Edmonton stay, I would like to ensure you receive the stay experience you were meant to have. For a better you. Melissa More

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Additional Information about The Westin Edmonton

Address: 10135 100th St, Edmonton, Alberta T5J 0N7, Canada
Phone Number:
Location: Canada > Alberta > Edmonton > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Edmonton 4*
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Also Known As:
The Westin Edmonton Hotel Edmonton
Westin Edmonton
Edmonton Westin
The Westin Edmonton Alberta

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Luxury Hotel in Edmonton
Hotel Class
Official Description (provided by the hotel)
Situated in the heart of downtown and connected to the Shaw Conference Center, The Westin Edmonton is only a few steps from the best shopping, dining, arts and entertainment Edmonton has to offer. ... more   less 
Number of rooms
416

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