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The Westin Edmonton

4.0 of 5
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10135 100th St, Edmonton, Alberta T5J 0N7, Canada
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The Westin Edmonton
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Ranked #35 of 89 Hotels in Edmonton
A recent review
5 of 5 stars reviewed 4 days ago
deanguest Vancouver
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749 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Calgary, Canada
Contributor
16 reviews 16 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed yesterday NEW

The Westin has updated their rooms and also their check-in, but the homeless situation strikes you as you exit the lobby. There are people asking for money as soon as you step onto the sidewalk. Parking is too expensive, and it is limited. Good area though for getting your hair done just down the street. Very hard to find a... More 

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Vancouver
Top Contributor
107 reviews 107 reviews
49 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Love this hotel because of the staff. They always take great care of me. It's my fave Westin anywhere for business. Highly efficient and attentive on all service requests. Kudos to mgmt for running a great operation. You have lots of happy staff. Makes me feel great staying here. Ps check out my wicked room in the attached pic

Was this review helpful? Yes 2
WestinMelissa, Manager at The Westin Edmonton, responded to this review

Dear deanguest, Thank you so incredibly for your encouraging and wonderful review with pictures. I will really enjoy sharing this review with Brad and the rest our associates here at the Westin Edmonton. We very much look forward to welcoming you back to stay with us again soon. Thank you. For a better you. Joumana. Genernal Manager. More 

Edmonton, Canada
1 review
4 of 5 stars Reviewed 6 days ago NEW

The Westin is located downtown in the heart of the city... I checked in on April 19th. I have stayed at this particular hotel several times i really like the staff and there rooms are great always smell fresh.

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WestinMelissa, Manager at The Westin Edmonton, responded to this review

Dear John N, Thank you so much for your Westin Edmonton review. I am so pleased to hear that you enjoy your stay with us as much as we enjoy having you stay. We hope to welcome you back again soon. For a better you. Joumana. General Manager. More 

San Francisco, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay here quite often for work, the location is great for downtown offices, restaurants etc. What really makes this hotel special is the service provided by the front desk team. Brad, Sukhman, Sandra etc do a fantastic job and always makes me feel welcome and valued as a guest at their hotel. Regardless of the request, they always do... More 

Was this review helpful? Yes 3
Regina, Canada
Contributor
13 reviews 13 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed one night at the Westin and had stayed here a couple of years ago for a conference. Once again the staff made the stay a memorable experience right from check in, to a meal in the lounge area to check out. They made sure that I was well taken care of. I found the beds to be extremely... More 

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Calgary
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
75 helpful votes 75 helpful votes
2 of 5 stars Reviewed 1 week ago

The Westin is located downtown in the heart of the city... I checked in on April 19th. I have stayed at this particular hotel several times before but it has been a couple of years. I know parking is limited in the parkade so I checked in at 3:00ish to make sure I got a spot in the underground (below... More 

Was this review helpful? Yes 1
WestinMelissa, General Manager at The Westin Edmonton, responded to this review

Thank you so much for taking the time to share your concerns and feedback. I would like to sincerely apologize for your experience with us and can certainly understand your frustrations and know this does not reflect well. Please connect with me at westinedmonton.01079@westin.com; as I would like to collect more details from you in order to take effective actions... More 

Louisville
Top Contributor
178 reviews 178 reviews
30 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago

This was (one of) the official hotels for a trade show that I was in town for, so I stayed here because I figured it would be the closest to the convention center. It turned out that there were closer hotels, but this one was still plenty close for walking distance to the show and surrounding restaurants. The room was... More 

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Burnaby, Canada
Top Contributor
72 reviews 72 reviews
42 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the hotel for 3 nights. Coincidentally, I had 3 major concerns. First, the TV reception was terrible - the picture faded to black frequently and often became pixilated - I am not sure that is the right term. Second the HVAC was unresponsive. Although I turned it down to 15 at one point I am sure the... More 

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Calgary, Canada
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Aside from the wifi the room is nice enough - Clean and modern. The rate seems reasonable for a downtown hotel. Parking is extra, which again, seems reasonable for a downtown hotel. The problem with the parking is there isn't enough. Their underground parking was completely full (which i had to discover on my own) and I was directed to... More 

Was this review helpful? Yes 3
WestinMelissa, General Manager at The Westin Edmonton, responded to this review

Dear Megan L, I am so sorry to hear that your experience with us was tainted by the first impression we gave with the parking frustration. I have ensured that our front office management team received your feedback to followup with our guest services associates - we want to make every guest feel valued when they arrive at our hotel.... More 

Vancouver, Canada
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed a recent weekend at the Westin and thoroughly enjoyed our stay. Our standard room, king bed, was a nice size, very comfortable bed and pillows, nice bathroom with tub, and a nice view of downtown Edmonton. The front desk staff were incredibly pleasant and helpful at all interactions. We had quiet nights, both nights. Which was surprising since... More 

Was this review helpful? Yes
WestinMelissa, General Manager at The Westin Edmonton, responded to this review

Dear ScarletteBegonia, It is wonderful to hear that you had such a relaxing, quiet stay with us. Thank you for your review. I understand your concern with the size of our Westin Workout Fitness Studio. We are collecting comments from our valued guests for when we have the opportunity to renovate the area. Thank you again for your feedback about... More 

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