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The Westin Edmonton

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10135 100th St, Edmonton, Alberta T5J 0N7, Canada
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The Westin Edmonton
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790 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Seattle, Washington
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

Decent day, was just there for 1 night. Room was very clean, especially by common hotel standards. Front desk staff did not seem very friendly although I did have limited interaction. Sometimes a smile and hello can go a long way, just one old timers thoughts!

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Adelaide
Top Contributor
406 reviews 406 reviews
145 hotel reviews
238 helpful votes 238 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here for a few nights recently while visiting Edmonton for work and found it to be a perfectly reasonable hotel. Staff were all good, rooms were large and the location was good for access to both the city and for us, the convention centre where we were working. Really could not complain about anything during our visit.

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Contributor
19 reviews 19 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Nice service nice rooms good view of the city from the room moreover good bar to chill in night and its quite in the middle of the city so everything is nearby and swimming pool facility is also available

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Vancouver
Top Contributor
96 reviews 96 reviews
96 hotel reviews
88 helpful votes 88 helpful votes
2 of 5 stars Reviewed 1 week ago

Just wrapped up a 3 day stay at this Westin and I won't be returning. I'm still shocked Westin has their name on this atrocity. The good: our room had been updated. And while it still had plenty of reminders of its dated past and didn't have enough furniture to fill the space, it was relatively current and clean. Unfortunately... More 

Was this review helpful? Yes 3
WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear brently55, Thank you for taking the time to write a review regarding your recent stay with us. I am disheartened to hear that your stay did not meet your Westin expectations. I have shared your review with our leadership team and we will continue to strive to ever renew our hotels appearance. I will ensure that the restaurant management... More 

Contributor
16 reviews 16 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel itself was really nice. We were there for a conference and the food was also delicious. However the customer service was only okay, we asked for new towels quite a few times and they didn't get them to us until we physically stopped a housekeeper in the hallway. Other than that though, it was really good! The housekeeper... More 

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WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear Amanda S, Thank you very much for your 5 Star review. I am so happy to hear that you enjoyed your stay with us. I am sorry about the delay in your towel request; I will connect with our Executive Housekeeper to see where the disconnect was. I am, however delighted to hear that the housekeeping attendant on your... More 

Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My daughter was going to a concert in Edmonton. For her 19 birthday I wanted to pay for her two night stay. As she was checking in the front desk was very inflexible with an issue with the rate. I spent 30 min long distance on my cell phone trying to resolve. At the end of the day she was... More 

Was this review helpful? Yes 1
WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear phil B, Thank you for taking the time to review your recent experience with us. I am sorry that your daughter and son's stay experience was not consistent. Would you mind connecting with me at westinedmonton.01079@westin.com? I would like to collect a little bit more information from you to relay to our front desk managers in order to train... More 

nova scotia
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here when he was attending a conference in Edmonton. We had a large room with very comfortable king size bed. Amenities included a small refrigerator, which is a must for us, and , important for me, a full size hairdryer. YES! The staff was friendly and helpful. Only one problem, because there is no card... More 

Was this review helpful? Yes
WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear CatherineHunter, Thank you so much for your TripAdvisor comment. I am delighted that you and your husband enjoyed your business trip here at the Westin Edmonton. I will connect with our Executive Housekeeper regarding your suggestion for a 'clean room' sign. I am however very happy to hear that when you requested your room cleaned that it was taken... More 

Edmonton, Canada
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My boyfriend is the best man in a wedding this summer at the Westin. We called to book a room as this is his brothers wedding and we do not want to have to drive. We called before the deadline and were told there were no more rooms available at the price quote to the bride and groom. Please keep... More 

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WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear C-Carrier, Thank you for taking the time to share with us the frustration regarding your recent experience with us. Would you please connect with me at westinedmonton.01079@westin.com. I would like to collect more information from you regarding your reservation attempts and the details of the wedding room block for our reservations department. I will be sharing your comment with... More 

Canada
Contributor
13 reviews 13 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for a 3-day conference. Unfortunately when I arrived (3AM) there were no rooms available due to a maintenance issue. They were extremely apologetic and put me a cab to the Fairmont (a 1 minute drive) where I had a lovely room for the night. On my return to the Westin the next day for the conference, they... More 

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WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear CanadaLike2hike, Thank you so much for your glowing praise of how your unfortunate situation was handled by our guest experience experts at the front desk. I will be sharing this story with our team and ensure everyone is inspired by Graham's fine example. Thank you again for sharing your experience at the Westin Edmonton and I hope to welcome... More 

River John Nova Scotia
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just came from staying at The Westin Edmonton ,beautiful hotel it needs some updating top on that list should be the carpeting.We stayed in room 604 and the room was one of the cleanest we have been in.ALL staff was wonderful went out of there way to help you with any thing you needed. If we ever go to... More 

Was this review helpful? Yes
WestinMelissa, Guest Relations Manager at The Westin Edmonton, responded to this review

Dear Norma B, Thank you for your wonderful review about your Westin Edmonton stay. I will be very happy to share your comment with our hotel leadership. The carpet is indeed on our refresh list. We would be delighted to welcome you back when you return to our great city. Thank you again. For a better you. Melissa. More 

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