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Quality Inn West Edmonton

3.0 of 5
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17803 - Stony Plain Rd NW, Edmonton, Alberta T5S 1B4, Canada (Formerly Quality Inn West Harvest)
Quality Inn West Edmonton
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Ranked #33 of 89 Hotels in Edmonton
A recent review
4 of 5 stars reviewed 2 weeks ago
Sylvain F Saint Jerome, Canada
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142 reviews from our community

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    40
    6
    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Jerome, Canada
Senior Contributor
48 reviews 48 reviews
33 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Travelling for business and after 2 flights a long drive I got here 2 hours sooner than the regular check in time. the lady was very nice and checked me in no problem. Nice room, big size, very clean. Comfortable bed, quiet room too. Breakfast is among the best ones I've had in the chain. You're not gonna leave hungry!... More 

Was this review helpful? Yes
GeneralManagerWHE, General Manager at Quality Inn West Edmonton, responded to this review

Thank you for you kind review and we are so pleased that you enjoyed your stay. We are environmentally friendly and one of the areas is our hot water. It is a system that calls for hot water on demand so when it is not busy in the hotel it can take some time and water before it's hot. We... More 

Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hot breakfast is very good. One morning scrambled eggs, hashbrowns, pancakes, ham with 4 juices, cereals, fruit, bagels, cookies, etc The next morning substitute french toast and sausage and bacon for the pancakes and ham. We had 4 people in the room at $100/night. The breakfast must have been worth $12/person. The rooms were very adequate with queen size... More 

Was this review helpful? Yes
GeneralManagerWHE, General Manager at Quality Inn West Edmonton, responded to this review

Thank you for that very detailed review! We really appreciate you taking the time to do it and we are so happy you enjoyed your stay with us. We hope to see you soon! More 

Saskatoon, Canada
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 4 weeks ago

For the price the room was adequate. There has been some updating in the rooms and I found the bed comfortable. The breakfast was again adequate, for the price of all considered it is worth it. I was in the corner room by the exit so the coming and goings of people was sometimes noisy. There was some issue with... More 

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GeneralManagerWHE, General Manager at Quality Inn West Edmonton, responded to this review

Thank you for your review. That was a very busy weekend so lots of coming and going! More 

Menifee, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 9, 2015

This is the second time I have stayed at this hotel. Both times, I found it to be very clean with everything working. I stayed in the executive wing which is is very quiet. The staff was quiet friendly and allowed me to have a late checkout which was appreciated. Beds are comfortable and the room had been recently updated.... More 

Was this review helpful? Yes 1
GeneralManagerWHE, General Manager at Quality Inn West Edmonton, responded to this review

Thank you for taking the time to write such a great review! We are very happy to hear you enjoyed your stay with us and will return! More 

Red Deer, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 8, 2015

You absolutely cannot beat this hotel for the price in the area. The entire room was recently updated with new laminate flooring, the bathroom was refinished and the bed was new and comfortable. It also has a new flatscreen tv. The building itself is dated and cement, but for this part of the city, this is by far the best... More 

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GeneralManagerWHE, General Manager at Quality Inn West Edmonton, responded to this review

Thank you for taking the time to write such a great review! We are very happy to hear you enjoyed your stay with us and will return! More 

Vancouver, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 6, 2015

This is the second time I've stayed at this hotel. The rooms are quite clean and hot breakfast is included. One thing I did not like about this hotel is that they still use fleece blankets on their beds instead of duvets. Most hotels in the same price category have already updated their bedding to duvets, which in my opinion... More 

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GeneralManagerWHE, General Manager at Quality Inn West Edmonton, responded to this review

Thank you for taking the time to write such a great review! We are moving to the duvets and a triple sheet format we have been trying them out on the pet rooms where they get tested to be sure that they will stand up to the wear and tear. Thank you for your comments. More 

Edson, Canada
Contributor
13 reviews 13 reviews
3 hotel reviews
4 of 5 stars Reviewed March 3, 2015

-I stay at this hotel when I am in the west part of Edmonton. Easy to get to, within reach of a lot of things. Am a Choice member! -Staff is great, friendly and attentive. -Found room to be in excellent order. Hot water plentiful in bathroom. -This property has gone to a buffet breakfast instead of full dining room.... More 

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GeneralManagerWHE, General Manager at Quality Inn West Edmonton, responded to this review

Thank you for your comments. The breakfast is new for us and it has been a bit of a challenge for former guests and our staff to switch from full service to the "self serve breakfast". I am sorry you were disappointed in the breakfast hopefully the next you stay we will get the full "5"! Thank you again. More 

Fort St. John, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 24, 2015

Room was great/breakfast in morning.....after a long day of driving and a longer night of concerts.....the Quality inn was close to the venue, short trip back after a VERY VERY long day, the beds are sooooooooooooooooooo comfortable just melted in and passed out......my husband and out 2 nieces....all passed right out and it was a very great night......it's also close... More 

Was this review helpful? Yes 1
GeneralManagerWHE, General Manager at Quality Inn West Edmonton, responded to this review

Thank you for the very kind review of your stay with us. We are so happy to hear that you had an enjoyable stay and great sleep! We hope to see you again soon! More 

Calgary, Canada
2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 21, 2015

The check in at this hotel was very slow and not very friendly. However, once in the room it was clean and modern. The best part was the floors. Clean laminate rather than filthy carpet. The breakfast was included and was the best tasting and best variety for a continental breakfast my family has ever had. The other downside was... More 

Was this review helpful? Yes 1
GeneralManagerWHE, General Manager at Quality Inn West Edmonton, responded to this review

Thank you for the review. I apologize for your impression at the Front Desk. We do have some new staff who are not fully trained and up to full speed yet. They get focused and appear to be unfriendly. I am happy to hear you like the floors but the downfall is that we lose some soundproofing when you remove... More 

Calgary, Canada
Contributor
17 reviews 17 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 20, 2015

Everything was great- very friendly and helpful front office staff. The rooms were comfortable - great beds, great pillows!They easily accommodated our request.Clean and neat. Close to where I wanted to be I am totally satisfied.The restaurant is very decent in food quality . EVERYTHING WAS PERFECT. Recommended.

Was this review helpful? Yes
GeneralManagerWHE, General Manager at Quality Inn West Edmonton, responded to this review

Thank you for the review we are so happy you enjoyed your stay with us and hope to see you soon! More 

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